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Managing Your Enterprise in a Mobile World

Paper 210

Presentation By:

Ari Kaplan

CEO and Co-Founder Expand Beyond Corporationwww.XB.com

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Kevin Burden, IDCEnterprise PDA adoption:

“Today it’s a competitive advantage. Tomorrow it’s corporate survival.”

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Agenda

Value of mobilityMobile WorldWireless BenefitsProof of Benefits: Intel Case Study

Technical discussionWireless Architecture Wireless Technology OptionsMajor Wireless Standards

Wireless and Database Resources

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Gartner Group NSM Report – Short Term Drivers

“Projects with easily verifiable payback in six months or less, with fast, inexpensive implementation and with a smaller deal size will help prop up market revenue. The customers are looking to economize on people, on skills and to get more out of their established equipment and software."

Source: Distributed Management: Big and Getting Bigger Gartner Group Focus Report 10/31/02

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In the mobile world… IT workers no longer need to be physically on site to perform mission critical work.

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IT Problems Adversely Impact the Entire Enterprise

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Managing in a Mobile World

“Managing complex systems in multiple locations remotely is the key benefit of mobile software to the enterprise…. It will be a key tool in reducing the cost of managing the enterprise while increasing both productivity and quality of life for IT professionals.”

--Database Trends & Applications,

October 2002

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The Confluence of IT Tools

Cell Phones

Pagers Laptops

Wireless Handheld + IT Management Software

Mobile IT Management is a “Best Practice” and is becoming the norm for IT shops

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DomainDomain

Windows 2000Domain Controller

2000 / XPProfessional Exchange Server

DomainDomain

Windows 2003Domain Controller

2000 / XPProfessionalExchange Server

Unix

Linux

SQL Server Oracle DB2 UDB Teradata

Routers Hubs Firewalls

Database LayerDatabase Layer

Server LayerServer Layer

Network LayerNetwork LayerCisco

3Com

Existing Mobile IT Management Options

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A Mobile Enterprise Integrates with Alerting and Monitoring Tools

1. OpenView AlertNotification

2. OpenView sends alert to IT Admin

3. Admin receives alert from the field

4. Mobile softwareused to identify and resolve the issue (fordatabases, networks,

servers)

5. OpenView is aware event has been resolved / averted

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Mobile Management Value Proposition

Increase Productivity Administrators have the tools to be both reactive and proactive End-user productivity increases as down-time decreases Service Level Agreements (SLAs) are met or exceeded

Avoid Revenue Loss Under-performing systems slow down revenue flow Disabled systems stop revenue altogether

Simplify IT Management Heterogeneous IT management: Manage any database, server or network

device throughout the enterprise Single console – any form-factor: Dynamically adjusts to any screen size

including wireless handheld, tablet, laptop, sub-notebook or desktop

In summary, with mobile management, organizations can economize on people, on skills and get more out of established equipment and software

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The Mobility Advantage

For IT Departments:Speed up remote access and emergency trouble-shooting Increase productivity by enabling more proactive monitoringDecrease Costs by decreasing unplanned downtime

For the Mobile Workforce: Immediate access to data retrieval Immediate, point-of-need data entry

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Mobile Access for Contingency Planning

Mobilize the organization for rapid recovery and timely resumption of normal activity

Empower the IT team to apply their expertise from wherever they are

Provide connectivity to critical databases and network systems

Enable staff, wherever deployed, to verify operations at back-up sites or data storage locations

Mobile software provides low-cost insurance against a major business disruption. By arming IT staff with secure, remote access to the infrastructure, organizations can:

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Very likely to provideAlready provides

0 10 20 30 40 50 60 70 80 90

Corp exec

IS/IT

Biz dev/marketing

Sales force

Field support/service reps

% of Respondents’ Companies

Somewhat likely to provide

IT Staff are Second Largest Group to Mobilize

n = 1,154Source: Mobilizing the Enterprise: Handhelds, IDC#25707

Who is Going Mobile?

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Today’s IT Business Environment

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Impact of poor systems performance

When do groups of employees cease to be productive following performance interruption or degradation?

User Group Productivity Ceases after:

Sales, data entry, accounting

5 minutes

Engineering, tech support, creative

20 seconds

Warehouse personnel, manufacturing

Site-dependent

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Today’s IT Business Environment

"How much downtime can your environment handle at any one time?"

17% - None

35% - 1-15 minutes

30% - Less than 3 hours

11% - Less than 8 hours

6% - Availability isn't a concern

(SQL Server Magazine poll, 443 responses)

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34% of issues arise when the customer/CSR cannotimmediately connect to the infrastructure …

Mobile management brings the average response time down from 22 minutes to 2 minutes.

Return on Investment

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Wireless Users Outside IT

Alert Workers Thin client, read only, one button response, like SMS or paging Avg annual cost $416 Avg monthly data xfer 400K

Message Workers CxOs, Blackberries, email centric, 1.8M users today, a projected high growth area for 2004, by 2004 60% will

use messaging in some form – SMS or email – projected users – 59M Avg annual cost $889 Avg monthly data xfer 2mb

Forms Workers Anyone who uses a clipboard, can be WLAN or 802.11b Avg annual cost $1183 Avg monthly data xfer 10mb

Knowledge Workers Unstructured. Messages, forms, thick client – healthcare worker, pharmacist Avg annual cost $2,296 Avg monthly data xfer 40mb

Power Users Use hot spots, want full fidelity, thick clients Avg annual cost $3,106 Avg monthly data xfer 100mb

(Source: Gartner Group, March 2003)

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Mobile Access for Users

Providing Remote Access & Management of applications

Database

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Prototypes of Breakthrough Custom Wireless Applications

Mobile applications that access business-critical application providing real-time, wireless solutions

CRM & Field Service, Installation and Diagnostic capabilities Customer Service, Project Management and Mobile ecommerce

application

SBCField Sales

Mercedes BenzCustomer Service

QVCCustomer

Retention/Profitability

Army Corp of Engineers Project Management

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Custom App Progress

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Proof of Benefits

Intel case study of its own internal transformation demonstrates: Value of Mobility: using work tools in an expanded range Value of Wireless: “same approach, bigger payoff”

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Proof of Benefits

The Mobility Evolution at Intel

Population: Intel Operations Group 83,000 employees in 45 countries, 70 major locations , > 100 sites

Initial cost justification for “taking it with you” Saving just 30 minutes a week per user would justify the higher cost of a

notebook computer over a desktop computer

Evolution: From desktop to notebook, 1998-2001 From wired to wireless, 2001-2003

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Proof of Benefits

Examples from Intel’s cost justification:

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Intel ROI Metrics

Intel’s Mobility Measurements were based on indirect costs:

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Intel ROI Metrics

Intel’s Wireless Measurements were based on productivity data from various WLAN pilots. They showed that:

Benefits of UseTotal Cost of Ownership (TCO)

Number of Users

$300,000 / 3 yrs$20,000 / 3 years 32

$1,000,000 / 3 yrs$60,000 / 3 years150

$5,000,000 / 3 yrs$400,000 / 3 yrs1,000

More information: http://www.intel.com/ebusiness/it/feature/emobility.htm

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Proof of Benefits

More Mobility Experiences:

NOP World Survey of WLAN users in 300 US organizations (9/01): Employees stayed connected to their corporate network on avg. 1.75 hours more a

day. “This increased connectivity translates into a significant amount of time saved—

estimated at an hour a day for IT/MIS workers.”

Cisco WLAN case study: 40,000 Microsoft employees using a campus-wide Cisco WLAN experienced a 30-

minute productivity gain per day, per person.

Mobile software access is more extensive than WLAN access, so benefits will be greater.

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Let’s get technical…

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Mobile Software Development Approaches

• Traditional approach:

– Screen-scrape Web pages into a PDA

– Simply allow data entry and data retrieval

– Build custom solutions requiring lengthy design and implementation

• More powerful, more timely:

– Provide real-time access inside the databases and servers

– Enable IT workers to identify issues, determine a course of action, and resolve issues immediately

– Develop secure, enterprise scalable software

– Empower IT professionals to work from anywhere at anytime

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Wireless Architecture

This is the “nuts and bolts” section. We will cover:

Typical Site Configurations SSL/DMZ VPN VPN and RSA SecurID

Port Assignments on the Server

Security Guidelines

Wireless Technology Options Client/Server Complexity: From Cellular Gateway to Device Major Wireless Standards

Wireless Transmission Speed/Rate

Multiple Tiers of Coverage

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Wireless Architecture

SSL in a DMZ Dual-Firewall Site Configuration

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Wireless Architecture

VPN Site Configuration

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Wireless Architecture

VPN and RSA SecurID Configuration

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Wireless Architecture – Server ConfigurationUnderstanding Ports

Port Numbers Standard Assignments

Port 80 The default HTTP listener port

Port 443 The default HTTPS listener (SSL – Secure Sockets Layer) port

Port 21 The ftp (File Transfer Protocol) port

Port 23 The telnet port

Ports <1025 (1-1024) Are reserved for system level duties

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Wireless Architecture -- Security

Should incorporate or support:

Automatic session timeout

No proprietary data or passwords reside on wireless device

HTTPS 128-bit Secure Socket Layer

Mandatory server-side user authentication/authorization/auditing

Oracle roles to limit access to specific users or areas of database

Read-only permission option

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Wireless Technology Options: Client/Server

Server Software:

Java or .NET

J2EE: database abstraction, sessioning, servlet containers ; 30 vendors

Oracle 9iAS, Tomcat

.NET framework: robust, scalable, distributed ; Windows-only

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Wireless Technology Options: Client/Server

Client Software:

RTO: Real-Time Operating Systems

• Immediate “boot” time

• Less storage needed than other OS

• Cannot be upgraded as easily as other OS

• Requires a less powerful CPU than other OS

Pocket PC

• J2ME

• Internet Explorer

• Most devices are 6x the processing power of Palm devices

• eMbedded Visual C++

• .NET compact framework

Symbian OS

• Popular in Europe

• Nokia, Panasonic, Siemens

• SDK with C/C++ and PersonalJava

PALM

• Most popular OS for PDAs

• Web-clipping (PQA) or CodeWarrior or GNU C/C++ compiler

• After PalmOS 5.0, multitasking

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Wireless Technology Options: Complexity

39

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Major Wireless Standards

802.11, Wi-Fi Allows for wireless connectivity over LANs; range limited to a

few hundred feet

802.11 is an extension of Ethernet to wireless communication

Standard comes in different flavors; dual-standard WLANs will be able to operate in same physical space 802.11a – Highest speed and bandwidth: 5GHz, 54Mbps max 802.11b – Most widely deployed: 2.4GHz, 11Mbps max 802.11g – pending IEEE ratification summer 2003: 2.4GHz, 54Mbps max

The Client requires hardware—usually a PC card or PCI card

802.11b support is integrated into Intel Centrino technology

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Major Wireless Standards

Bluetooth

• Short-range radio link designed to “replace the cables connecting

portable and/or fixed electronic devices”

• Not a wireless network per se

• Operates via a radio unit

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WAP

Would like to be the de facto standard for providing internet communications and advanced telephony services on mobile phones and pagers.

WAP has NOT been widely adopted.

Major Wireless Standards

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2.5G and 3G are being deployed in major markets across the U.S.

Don’t expect 3G wireless to be available in all of the primary U.S. markets until mid-2003!

To users, 2.5G and 3G will mean a 4-fold increase in transmission speed and a larger pipeline to transmit security encryption and data simultaneously.

Wireless Transmission Speed/Rate

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Multiple Tiers of Coverage

Hot trend now: multi-tier wireless network strategyCombines cellular-based voice/data with WLAN option to

maximize coverageTakes advantage of built-in Bluetooth and 802.11 capability in

new mobile chipsets and devicesEnables user to access mobile enterprise apps from public

“hot spots” Don’t try this without built-in security!

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Summary

Wireless access simplifies the management of 24/7/365 operations

Mobile IT Management is a “Best Practice” and is becoming the norm for IT shops

Mobile software and pervasive wireless connectivity can increase productivity, depending on job function: 20% or more Up to an hour a day for IT professionals

Improves quality of life

Benefits are proven

ROI methodologies available

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Who Is Expand Beyond?

Expand Beyond is the worldwide market leader in developing mobile software for IT management. With Expand Beyond mobile software, organizations have secure, real-time control of their databases and network systems from a wireless PDA, smartphone, laptop or tablet – anytime, anywhere.

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Full-Featured SecurityThree tiered architecture

End-to-end encryption

Authentication

Real-time AccessTruly interactive

No syncing

No satellite

ControlAnytime, anywhere

Multi-platform

Heterogeneous

Expand Beyond Mobile Software for IT Management Gives You the Mobility Advantage

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Product Overview

Control Perform any task as if at the desktop

Security End-to-end data protection –

encryption, authentication and mobile VPN

Real-time Access Interactive management of your

databases. No syncing, no store & forward

Heterogeneous Support & Scalability Manage any number of DB2 UDB,

Oracle and SQL Server databases

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Powerful User Interface

Sessions Management Sessions/Connections Security Audit

Database Management Objects Storage SQL/Command Jobs Server/Instance Database Shell Tuning

AND run your own scripts!

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Product Overview

Control Perform any task as if at the console;

command line access

Security End-to-end data protection – encryption,

authentication and mobile VPN

Real-time Execute interactive commands without

delay

Heterogeneous & Scalable Manage any number of servers, routers,

firewalls – no limits

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PocketAdmin for Windows & Exchange Management

View Real-Time Performance Data

Troubleshoot Using Windows

Event Logs

Modify Exchange Mailboxes in MS Active Directory

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Expand Beyond Solutions Benefit the Entire Enterprise

Secure mobile control over IT systems improves response time and guards against system failure

Benefits Include:

Cost Savings

Service Level Agreements

Productivity

Competitive Advantage

Risk Reduction

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Database Resources

Other good Oracle sites with links:

www.arikaplan.com: 400 tips ; this presentation

www.ioug.org: discussion forums, technical repositories

www.orafaq.org

www.orafans.com

www.orasearch.com

www.revealnet.com

www.lazydba.com

www.dbdomain.com

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Wireless Whitepapers

Secure Solutions White Paper

www.xb.com/_papers/Secure_Solutions.pdf

The Mobile IT Landscape – A Wireless Primer

www.xb.com/wireless/techreports/primer

How to choose a handheld

www.xb.com/_papers/Choosing_Handheld.pdf

How to choose a WISP (Wireless Internet Service Provider)

www.xb.com/_papers/Choosing_WISP.pdfMobile Software Development Technologies, a survey of starting points

www.xb.com/_papers/XB_Mobile_Tech.pdf

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Wireless Resources

Wireless News: www.wirelessweek.com

www.mobileinsights.com

www.mobileinfo.com

www.pdabuzz.com

www.planetit.com

Wireless Development:www.wirelessdevnet.com

www.wapforum.org

www.80211-planet.com

Newsgroups:

comp.sys.handhelds.palmpilot

comp.sys.palmtops

comp.handheld

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More Wireless Resources:

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Question & Answer