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Copyrights 2014 © | All rights reserved.

MARA ISON OVERVIEW

Presented By: Rahul Srivastava Amit Bhargava Gautam Khanna

1


ISON GROUP

2

Partners Recommendation & Awards Worldwide Clientele

23 countries in Africa |Asia | Middle East 100 million mobile subscribers 6400+ employees!

CSPs In Emerging Markets

Embrace CEM As Key

Service Differentiation

– 2013 Report

CRM Vendor Guide - 2014 Report

OUTSTANDING IT TEAM

2014

2013 BEST CUSTOMER FOCUS

BEST TECHNOLOGY

VENDOR SUPPLIER

AWARD- ZIMBABWE

TOP 100

ORGANIZATIONS

AVAYA CONTACT

CENTER PARTNER

OF THE YEAR

&


MARA ISON

3

A Pan-African systems integrator, managed

service provider and strategic outsourcing player

providing end-to-end IT services and solutions

across the continent with an on the ground

presence in 23 African countries, Dubai and in

India.

We are ISO 9001:2008 certified organization

OUR OFFERINGS & VERTICAL FOCUS

CONSULTING

SERVICES SYSTEMS

INTEGRATION

APPLICATION

MAINTENANCE

SERVICES DATA CENTER

CLOUD

SERVICES

IT

INFRASTRUCTURE

MANAGEMENT

SERVICES

CYBER SECURITY

SOLUTIONS

MANAGED

SERVICES

BUSINESS

ANALYTICS AND

INFORMATION

MANAGEMENT

CUSTOMER

EXPERIENCE

MANAGEMENT


ISON BPO

4

ISON BPO is the largest BPO company in the call centre outsourcing space in Sub Saharan Africa

SELECTED CLIENTS:

Fleet on Street

Market research

Manpower Outsourcing

Technical Support

Data Entry

Collections

Lead Generation

Customer Acquisition

Web-based Services

Customer Service

G2C Services

Copyrights 2014 © | All rights reserved. Copyrights 2014 © | All rights reserved.

OUR FUNDAMENTALS

FOCUS

Banking & Financial Services

Government

Insurance

Retail

Health

Telecommunication

ISON

GROUP

Knowledge & Expertise

WORLDWIDE PRESENCE INDIA OPERATIONS

ISON Group is present in: AFRICA & MIDDLE EAST,

INDIA

Strength: 4000+ EMPLOYEES

Started in India with BPO:

Strength: 2000 EMPLOYEES

Aviation


COMPLETE TURNKEY ICT SOLUTION PROVIDER

6

Systems

Integration

H/W Infrastructure 1

S/W Components 2

Networking 3

Support 4

Capacity Building 5

Migration of Legacy /Existing Application Data 6

Handholding 7

MIT currently provides solutions for almost every type of ICT / System Integration Project in India ,SAARC, ME and Africa in

Telecom Vertical

Telecom Security

Airport/

Ports

Power

Education

E-Govt.

Healthcare

Railways

Co-operative

BFSI

Defence

Retail

Media &

Entertainment

PPP/BOOT Projects 8


MARA ISON PROPOSITION

7

PRESENCE PRACTICES PARTNERS PROJECTS PORTFOLIO

• Legal presence in 23 countries in MEA

• 4 Regional Hubs:

Dubai

Kenya

Nigeria

DRC

• 1 COE: India

• BFSI

• Telecom

• Govt. & Public Sector

• Hospitality

• Aviation

• Standard Chartered Bank

• Barclays

• Millicom

• CelTel

• Leo

• Kenya Airways (KQ)

• Kenya Revenue Authority (KRA)

• Airtel CSD/ IBM NWSM

• ITIL/ Six Sigma / PMP

• Certification on ISO 9000/27001

• International Finance Management: Tax & Cost advantages

• AVAYA

• IBM

• Oracle

• Cisco

• NetApp

• Juniper

• Microsoft

Providing support to 30 global companies in over 40 countries.

Competence of global majors but with far more agility…

70% of our revenue is from Projects & Managed Services.

Best in market practices & processes with built in flexibility.

Sell to and Sell through relationship.


MARA ISON OFFERINGS

8

PROFESSIONAL

SERVICES

IT BUILD & MANAGED

SERVICES

PRODUCT &

SERVICES APPLICATION

SERVICES

• Project Management • Consulting Services - IT Security - Contact center - VAS - Telco - Outsourcing - Data Center • Supply Chain & Logistics

Management

• IT Helpdesk (EUS, Network & Server Support)

• Network & Security Operations

• IT System integration Services

• On Site/Call Field Engineering Services

• Data Center Build & Program Management

• Cloud Offerings: SaaS/PaaS

• KYC • Customer Life Cycle Analysis/

Customer Experience Management • Self Care • Unified NOC/SOC/TOC • Security Solutions • E2E Remote

Monitoring/Management • Revenue Assurance/ Fraud

Management • Telecom Infrastructure

(Active/Passive)

• Contact Center Application • VAS Application –

Operations including Customization

• IN Applications- Integration, Support & Ops

• M-Commerce (Application Management & Ops

• IT Enterprise Application Management Services

• OSS/BSS Applications


TELECOM FUNCTIONAL ARCHITECTURE

9

CUSTOMER

STRATEGY INFRASTRUCTURE

LIFECYCLE

PRODUCT

LIFECYCLE

MANAGEMENT

OPERATIONS, SUPPORT

& READINESS FULFILMENT ASSURANCE

BILLING & REVENUE

MANAGEMENT

Customer Relationship Management (CRM)

Service Management and Operations

Resource Management and Operations (Application, Computing & Network)

Supplier/Partner Relationship Management

Marketing and offer Management

Service Development and

Management

Resources, Development and

Management

(Application, Computing & Network)

Supply Chain Development and

Management

Strategic& Enterprise

Planning

Financial & Asset

Management

Enterprise Risk

Management

Stakeholder & External

Relations Management

Enterprise Effectiveness

Management

Human Resources

Management

Knowledge and Research

Management

Enterprise

Management

CA

PA

BIL

ITIE

S


CUSTOMER EXPERIENCE MANAGEMENT

10

REAL TIME

ANALYTICS

CLOSED LOOP

MARKETING

MOBILE

SELF CARE

CONTACT CENTER

TECHNOLOGY

NETWORK, WORKSTATION,

SERVER MANAGEMENT

KNOW YOUR

CUSTOMER


NEON

11

Key Advantages

Incremental Revenues Iterative Marketing

Multi channel

marketing Lower TCO

Increase Marketing Agility

Iterative Marketing

Multi Channel Marketing

Full visibility to Market Impacts


NEON (Contd..)

12

Increase Tertiary Revenues On Board Services & Campaigns Device Acquisitions Subscriber Inductions

Optimize Channel Mix Increase Product Purchase Frequency & Amount Retain High Average Balances Influence Service Uptake

Increase Service Usage Improve Net Incremental Revenues Grace & Churn Prediction Management Loyalty & Retention Programs

User edification about new services 3G Products, VAS & Content Marketing Increase Data Usage Mobile Advertising

Big data analytics powered revenue and customer experience management platform

Acquisition Marketing Product Marketing Customer Lifecycle Innovations


NEON (Contd..)

13

Closed loop real time mobile marketing

Live Data Feeds | Real time Data analysis

Real time Automated Segmentation

Traffic Management

Multi Channel Delivery

Eligibility Rules | Real time reports

Reward Catalogue

Real time Personalized

Confirmation

TARGET

ANALYSE

EXCECUTE

TRACK

FULFIL

CONFIRM

SMS | WAP | Voice Push | USSD | Unicode

0-15 minutes

Behavioral, Demographic, RFM

Control groups, DND exclusion, A/B

testing, Multi wave

Flexible rewards, Multi IN support

On fulfilment success, instant subscriber

communication

Copyrights 2014 © | All rights reserved. 14

Mobile

Self

Care


MOBILE SELF CARE

15

Traditional customer care – expensive & ineffective

8.4M– 48M

~4Mn. $0.28 SSA

$0.45 MENA

$0.09 INDIA

$1.00 USA

1X calls/month (for 15 million subscriber base)

TOP 3 CALL CENTER QUESTIONS

Service + Usage

Smartphone

Product Info

Others

Feature Phone

3X 1X

CUSTOMER CARE – CALL TIMES

40%

20%

10%


MOBILE SELF CARE (Contd..)

16

Solution – empower self care

Account Management Billing

Payment & Recharge

Subscriber Profile

Lead Management

Product Management

Profiling & Segmentation

Data Calculator

Recommendation

Data Usage

VAS Activation & Deactivation

Service Request creation & Status

Offers Segmentation & recommendation

Service & Support Management

Multi-language support and Localization

Intuitive User experience

Multi-language Support and UX


PRODUCT ACHIEVEMENTS

17

PLATFORMS

5

6M+

10 COUNTRIES

PATENTS

DOWNLOADS

CLIENTS:

2013 2014

2013 2013


Know

Your

Customer


KYC - UNICAP

19

Compliant to

stringent KYC

guidelines

Cross verification

with National ID

Databases

Mobile application for

capturing document,

biometrics, photographs,

Passport and National ID

details

Automated workflow and

case management

Data Validation and

Verification

Customer de-duplication 360 Degree Enterprise

Reporting Compatibility with platforms

like Android and Symbian


KYC – UNICAP (Contd..)

20

1

2

3

4

ONBOARDING PROCESS

ENROLMENT PROCESS

WORK FLOW /CASE MANAGEMENT

INTEGRATION & LOOKUP

CUSTOMER ENROLMENT

RECEIPT

PRINT

Case Management | Verification & Validation of

POI, POA | Image Audit | Data entry Exception

handling | Warehouse

Central Database | ERP | Other business Systems |

CRM | Fraud & Risk | SMTP | Credit rating bureau

| Blacklist DB | SMSC

Demographic

Information

Photograph Document

Capture

ID & Address

Proof

Fingerprints Barcode/OR

Code capture

Signature

Capture

ONLINE DE-DUP

Reports &

Audit Trail

Archival &

Retrieval

Verification

Identification

De dup server

Customer approaching Operator for SIM

registration

Operator Agents with

unicap Application can

onboard customers at

POS locations, outlets

as well as customer

door steps.

Desktop Tablet Camera Signature pad Biometric Device Scanner


BENEFITS TO OPERATORS

21

Effective compliance

requirements

adherence

Seamless integration

with business

applications

Single application to capture,

verify and onboard customers

Automated process for

customer verification

Improved agents performance Increased Customer

Satisfaction

Configurable application to capture

information from various sources –

MRZ, SmartCard, RFID etc.

End to End Solution from MARA ISON

( Integrated Tablet, Software Application and System Integration and support)


Contact

Center

Technology


CONTACT CENTER TECHNOLOGY OFFERING

23

Unified & Virtual call centre solutions

Automatic Call Distributor and/or Dialer

CRM application/Call Centre Servicing application

Campaign Management System

Automatic Call Distributor and/or Dialer

Interactive Voice Response Systems/Speech

Recognition Systems

Workforce Management Software

Computer Telephony Integration (CTI)

VoIP Solution


CCT (Contd..)

24

Consulting System

Integration

Onsite/Remote

Support Infrastructure

Implementation

Business process evaluation

Recommend suitable platforms

and tools

Deployment of diverse technologies

IVR/ ACD/ VRU/ Speech/CTI

Systems Integration with various CC

applications

Help Desk | L1, L2 & L3 Support Multi-Vendor CCT solutions specialization in Avaya |

Servers | OS Licenses | DB Licenses | Firewalls | Load

Balancers | Storage


CASE STUDY - Turnkey Contact Center Outsourcing

Client Context

Client in Africa outsourced their entire CCT (IVR, ACD etc.).

Scope of work included:

o Business As Usual (BAU) Phase of taking over the existing CCT setup

o Migration of existing setup to Avaya CCT

o Ongoing L1 & L2 Support for the CCT across all countries

Our Solution

The entire BAU phase is completely outsourced to Mara-Ison

OEM will be responsible for migration in Hubs teaching Mara-

Ison team for completion in 14 countries

Entire L1 & L2 support to be managed by Mara-Ison; across

Africa

Benefits MARA ISON to provide services in the countries which are out-of-bound for OEM’s.

Supported Countries: Burkina Faso, Chad, Congo B, DRC, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Seychelles, Sierra Leone, Tanzania, Uganda and Zambia

25


Network

Workstation

Server

Management


NWSM VALUE PROPOSTION

27

Intricate understanding of Africa / India NWSM

Process / Environment Established relationship

with Tier 1 Telcos’ and Service Providers

Large pool of certified and competent resources

Local manpower in Africa and India company;

able to optimize costs as compared to other

MNCs in similar space

KEDB – knowledge base creation

Already conversant and In-Use NWSM Tool &

Service Desk

End User awareness programs – IT clinic, IT

forums / open house.


NWSM SCOPE

28

Network

Management

• Enterprise Network Support (LAN, WAN, Wi-Fi, Routers, Switches, firewalls etc.)

• Enterprise IT Security

• IP address Management

Workstation

Management

• Helpdesk and Desk side Support Services

• Asset Management Services

• VIP Support

• Endpoint Protection

• Centralized Service Desk

• Vendor Coordination

• Reporting

Onsite Server

Management

• Onsite Server System Operations

• Server Backup and Recovery

• Security Health Check

• Patch Management


IT SERVICES MANAGEMENT: PROCESS FOLLOWED @AFRICA

29

• Desk-side

support

• Software fix

• IMAC execution

• Refresh

execution

• Network support

• Asset mgmt.

• 12x6 support

• Affected users @

o 17 countries

&

o 37 location

• Location

includes, campus

and metro sites

• Problem mgmt.

• Team of experts

• Responsible for

final solution or

workaround

• On Call Support

• Remote incident

management

• Escalation to On-

Site/On-Call team

when required

• 24x7 support

Client Side Service Desk

MARA ISON

On-Site/ On Call

Support

MARA ISON

Service Problem

Management

Service Desk Tools


INSTALL,MOVE, ADD and CHANGE

30

IT Asset Management

Plan

Procure

Receive

IMAC/R

Record

Retire INSTALL MOVE

CHANGE/REMOVE ADD

•Functional testing of the system

•Removal of the system unit

•Test the device functionality

•Install Hardware

•Install Software

•Set up new device & connect all

components

•System Testing

•Functionality testing of the main system unit

•Perform data migration

•Back up/restore end user data

• Replace existing hardware

•Upgrade or install Software components

•Removal of the device and packing

•Erasing data on hard disk

IT ASSET MANAGEMENT


CASE STUDY- IT INFRASTRUCTURE SUPPORT

31

Customer Challenges

•High Operational Costs

•Multi-location and multi-lingual support

•Low operational efficiency

•Varied workforce and diversified technology devices

Multi country and multi-lingual desktop support for a Tier I service provider in Africa

•Standardized desktop environment for varied and diversified technology and workforce support

•TAT – 90 % within 8 hours , 90% IMAC within 3 business days

•Reduced operational costs and increased operational efficiency.

MARA ISON Solution

•Deployed over 100 NWSM + 18 Help Desk Resources

across Africa on a Hub based competency model

•Handling monthly ticket volume of 10000+

•SLA based delivery model


CASE STUDY(Contd..)

32

Tier I Service

Provider

• Employee Desk-Side Support (Hardware & Software)

• Enterprise Application Support (Mail, Print, Active Directory, ERP, etc)

• Enterprise Network Support (LAN, WAN, Wi-Fi, Routers, Switches, firewalls etc.)

• Enterprise IT Security

IBM

• IBM takes care of all NWSM CAPEX and supports service provider on OPEX model

MARA ISON

• Deployed over 100 NWSM + 18 Help Desk Resources across Africa on a Hub based competency model

• East Anglo Phone Hub : Kenya

• West Anglo Phone Hub : Nigeria

• Franco Phone Hub : DRC

• 3 Hubs - Network L3, Server L3, Project Mgmt, Exchange Server SME

• 17 Spokes – L1/L2 Network, Server, Helpdesk and Desk-Side support

This model can be executed without IBM in between MARA ISON and the end customer


IT INFRASTRCUTURE –SCOPE & ACHIEVEMENT

33

PROGRAM OPERATIONS

-120+ resources on the program

- IT Clinic and end -user awareness

Programs

- Successfully handling monthly

ticket volume of 10000+

-Target Turn Around Time, 90%

within 8 Hrs, 90% IMAC within 3

business days

-Average Handling Time, 30 Mins

- Key Value Add : KEDB, L2/L3,

Automation, Asset Inventory

Management

•Desk-side Support Services

•On-site Server Systems Operations

•On-site Network and Security Services

•Spares stocking for office location Printers & Network Components

•Centralized Service desk

•BIMAC

•Basic Hygiene

•Physical verification of assets

PROJECTS

•Antivirus deployment

•WSUS server deployment

•Email archiving policy

•Email policy

•Websense filtering implementation in Kenya Hub


Revenue Assurance & Fraud Management


REVENUE ASSURANCE (AFFIRM)

35

Identify | Correct | Prevent Revenue Leakages across Entire Revenue Chain Cycle Monitor Integrity

PROACTIVE LY ASSURE

CONTINUOUSLY MONITOR

TIME & EFFECTIVE REPORTING

KNOWLEDGE DRIVEN ANALYSIS

Increase accuracy by simulating product & campaign launch

Reduced ‘time to market’ for new products and campaigns

Ensure ‘Event to Cash’ for all chargeable transactions

Monitor and reconcile all configurations/subscriptions

Reporting in multiple perspective – strategic, tactical & operational

Alarm generation, case management and dash boarding

Adaptation of best practice – TMF RA KPIs, TMF Maturity Model

Pre-packaged but configurable applications


AFFIRM-Positive & Continuous Outcomes

36

OSS/BSS Data Acquisition Platform

Discrepancy and error Analytics

Processes Ou

tco

mes

Save/ Recover

Revenue

Proactively avert

leakage

Process Improvement/

Correction

Order Management-

Fulfillment

Usage rating &

billing

Invoicing &

Collection

Data Integrity

Timely provisioning

Corrections

Master data management

Event classification/

Rating/ Corrections

Invoice / Collections

Correction

Testing before product /

service launch

Rating verification before

product/ service launch

Invoice & Collection

Verification

Action on root causes

Identified

Process Re-Engineering


FRAUD MANAGEMENT- SENTRY

37

Minimize client’s exposure & potential liabilities Monitor usage behavior

Proactive detection Prevent Losses across LoBs & Products

Prioritization of cases through case manager helping users to decide whom to investigate first

Helping users to decide on actions to stop ASAP

Help users to uncover fraud rings/fraudulent links by visualizing behaviour and through sequence of events

Help users to have a 360 degree view of the suspect through Finger print analyzer

For investigators, Help investigate: Provide all information in one place, analyze alert behaviour, help prioritize investigation, help

manage workload.

For managers, Manage the department, workload and analyst performance.

For the executives, KPI’s to monitor financial health, revenue leakage and averted loss.


SENTRY FMS –Positive & Continuous Outcomes

38

OSS/BSS Data Acquisition Platform

Anti- Fraud Analytics

Processes

Faster

Detection

Complete

Investigation

Complete

Resolution

Systems

Technology

Contracts

Insecure System attacks

by hackers

Near Real Time Multi Event

Correlator stitching:

• Motives

• Evidences &

• Historical behaviors

Actions recommended

Business

Processes

Contracts

Sophisticated

attacks against

weaknesses in the

technology

Subscription Fraud

Attack the weaknesses in

the business procedures

(Internal Fraud)

360 degree view

Fraud Score & Outlier

Score

XDR Analysis

• CDR Association


OFFERINGS FOR GOVT. VERTICAL

39


IT APPROACH FOR GOOD GOVERNANCE

40

DIAGNOSE

• Analysis of Current AS-IS vis-a-vis

Vision 2020

• Identify Success factors of key

Projects for Replication

2

• Create an IT Policy and Vision-2020

document

• Identify Priority areas for

Government Investment

1. VISIONING

• Identify areas where new IT

Initiatives could be done under PPP

mode

• Create inter-operable applications

OPTIMIZE

• Provide necessary clearances for

successful project roll-out

.

IMPLEMENT

• Propose IT management structure,

processes and performance measures

to realize and sustain IT Roadmap

SUSTAIN & MONITOR

• Assign Responsibility and Project

Deadlines for identified IT initiatives

• Declare Tax-Breaks to encourage

new investment in SEZs and BPO

centres

TRANSFORM

1

4

6

5 3

Benchmark


GOOD GOVERNANCE

41

IMPROVED SERVICE DELIVERY

OUR FUTURE CITIES

TRANSPARENT

RESPONSIVE

INCLUSIVE

PARTICIPATORY

EQUITABLE

DEMOCRATIC

COMPLIANT

EFFICIENT

EFFECTIVE

ACCOUNTABLE

IMPROVED QUALITY OF LIFE

Quality is a way of life


KEY FOCUS

42

1) CITIZEN’S PRIMARY CONCERNS

2) INDUSTRY’S CONCERNS

Energy

Security

Food

Security

Drinking

Water

Jobs

Traffic

Management

Safe

Cities Financial

Inclusion

Access to

IT

City

Infrastructure

Affordable

Healthcare

Physical

Infrastructure Labour

Laws Cheap

Labour

IT

Connectivity Political

Stability

Strong

Retail


PROJECTS WITH IMMEDIATE VISIBLE IMPACT

43

IT ACCESS FOR ALL EDUCATION FOR ALL COUNTY PORTAL TRAINING CENTRES

ICP

E-OFFICE E-HEALTH E-COUNTY

DATA CENTRES GRIEVANCE CITIZEN SERVICE CENTER SAFE STATE


PROJECTS WITH IMMEDIATE VISIBLE IMPACT

44

• 3-layer real-time Security and Monitoring of various entry/exit and sensitive points

• Ensuring a centralized monitoring and response centre SAFE STATE

• A City-wide quick response service for all distress calls to Police

• Can be integrated to include Fire and Ambulance services also

EMERGENCY

SERVICES- Dial 100 / 101

• A State-wide (or City Wide) Integrated Check post system to Monitor, Track and regulate all authorized and unauthorized entry /exit

• Can be used to capture additional revenues from previously unreported entries

INTEGRATED CHECK-POST

• Creating a city-wide surveillance for real-time monitoring and preventive services

• Creating an Emergency Response Team

CITY-WIDE SURVEILLANCE

• Single Portal to cover all Government Department s – Information, Forms, Procedures and G.O

SINGLE PORTAL FOR ALL GOVERNMENT

SERVICES


EDUCATION FOR ALL

45

T

R

A

I

N

I

N

G TARGET TO FOCUS 50,000 YOUTH INTO EMPLOYABLE SKILLS EVERY YEAR

SUSTAINED FOCUS ON HUMAN SKILLS WILL IMPROVE PRODUCTIVITY AND GOOD-WILL

BASIC

• Basic Education

• IT Awareness

IT

• Data Entry Training

• IT Certificate Courses

• IT Hardware & Mobile Repair

SKILL

• Life-Skill Training

• Accent-Training

• Rural BPO


SOME KEY E-GOVERNANCE INITIATIVES WAN |CSC | DATA CENTERS | E-County | E-OFFICE

46


WHY E-GOVERNANCE?

47

Improved Service Delivery Business

Efficiency

Performance Management

Social Welfare

Staff Development & Retention

Transport Management

Information Sharing

Inter agency collaboration

Economic Development

Tax & Revenue

Collection

Compliance

Governance

Transparency


GOVERNANCE, E-GOVERNANCE

48

• Other Government G2G

• Citizen G2C

• Business Organisations G2B

• NGO’s and Outreach Groups

• Employees G2E

• International Organisations G2IO

GOVERNMENT INTERACTIONS

• Government’s Interface – G2C, G2B, G2G, G2E, G2IO

• Service Delivery- Efficiency, Turn-around time

• Providing Social and Physical Security to Citizens and their assets

• Inclusive Growth through Responsive and Participatory decision making

GOVERNANCE

• Use of ICT tools to improve Governance e- Governance


OUR SOLUTION STACK

49

• Wide Area Networks

• Data Centers (Turnkey, Hosted)

• ULB Solutions

• e-Procurement

• Portals

• NID Solutions

• Biometric Solution

• Police Networks- Dial 100

• SMART/ID cards, Multi-Modal Biometric authentication Systems

• Financial Inclusion Solution

• GIS/GPS Land Records Management .

• Computerisation of Driving Licence (DL) / Registration Certificate (RC)

Citizens

County

County

County


E-GOVERNANCE INITIATIVES

50

SAFE STATE /CITY DIAL 100 CITY SURVEILLANCE COMMAND CENTRE

BIOMETRIC SOLUTIONS SMART CARDS HAND-HELD DEVICES


POLICE NETWORK SOLUTIONS

• DIAL EMERGENCY SOLUTION (For e.g.: DIAL 911/100)

• ECOPS ( ECOMPUTERISED OPERATIONS FOR

POLICE SERVICES)

• MODERNIZATION OF POLICE FORCE


DATA CENTERS & DISASTER RECOVERY

► MIT Experience

• Successful DC implementation experience on heterogeneous

platforms.

• Successful set-up of DC infrastructure in High Availability (HA) or

High Performance Cluster (HPC) modes, overall security

architecture, fiber Connectivity and EMS

► Technology

• Platform :Intel x-86 and x-64 architecture based platform

implementation

• Databases – Oracle, SQL, Sybase

• Storage platform – EMC, Hitachi, IBM, NetAPP

• Networking – Cisco, Huawei

• Security – Athenta,Symantec, Trend Micro, McAfee, Checkpoint,

Cisco,

MIT Expertise

DESIGN

DEPLOY

MANAGE

MAINTAIN


Content development

in Hindi, English

Urdu, Sanskrit,

Science and Math

Training for 10

days on IT/Content

Maintenance &

Monitoring

Installation of

Hardware

Multimedia

Content

Teacher Training

53

ICT IN SCHOOLS • ICT Infrastructure

• Computer Aided Learning

• e-Learning

• Biometric Attendance of Teachers

and Students

Computer Aided Learning

Hardware Implementation

and Maintenance

Baseline Survey


E-COUNTY / ULB SOLUTIONS (1) Internal Functions (2) Citizen related Business Functions (3) Business Functions

Key Services for e-Governance (Guidelines)

Registration and issue of birth and death certificate

Payment of Property tax, Utility Bills and Management of Utilities that come under ULBs

Grievances and suggestions

Building plan approvals

Procurement and monitoring of projects

Health program

Accounting system

Personnel Information System


E-PROCUREMENT SOLUTION

55

Key Modules

• e-Requisition

• e-Tendering

• e-Auction

• e-Contract Management

• e-Shipment Planning and Monitoring System

• e-Receipt and Issuance

• e-Payments


E-PROCUREMENT SOLUTION

56

e-Procurement is defined as “a collaborative procurement of goods, works and services using

electronic methods in every stage for bringing in efficiency & transparency”

Key Features

• On-line Technical & Commercial Bid

• e-Payment (Payment Gateway)

• Application for Tender Cell Unit

• Tender Uploading in web site

• Sending Tender Notice to Daily Newspapers

• Standardization of Tendering process

• Selling of Tender

• Tender Receiving

• Tender Submission

• Evaluation of Technical & Financial Bid

• Generation of Comparative Statement

• Inform to bidder of tender opening date

Key Modules

• e-Requisition

• e-Tendering

• e-Auction

• e-Contract Management

• e-Shipment Planning and Monitoring System

• e-Receipt and Issuance

• e-Payments

Data Security Features

• Time Locking of Tender Box Opening

• Time stamp of bids

• 128 bit S.S.L.( secured socket layer for secured data transmission)

• Digital Signature Certificates IT Act 2000 complied

• User Key infrastructure (PKI) enabled ( key length of 1024 bits)

• Symmetric + Asymmetric Encryption/Decryption

• Standard algorithm support (MD5/RSA)


FI, CITIZEN ID & BANKING SOLUTIONS

57

Complete Solution for Financial Inclusion, Citizen ID Data-Bases, PDS Systems :

- PDS, Slum Rehabilitation, Financial Inclusion, Banking Solutions

Financial

Inclusion

Solution

BC Hardware Laptop, Finger

Print Scanner, Camera

Support, Logistics, Facilities

Management

Fi Core Banking

Software, Data Center

Networking & Disaster Recovery

FI Hardware at Bank

(Servers)

Handheld Device, Printer &

Finger Print Reader

Smart card,

Personalization services

Enrolment Software


FINANCIAL INCLUSION (FI) SOLUTION

Enrollment

- Enrollment software to BC for customer

- Enrollment software at Rural Branch

Transaction

- Provide handheld smart device

- Intermediate server Infrastructure

- Provide network connectivity & Interface to Bank’s

existing Banking software

- Provide SMS/GPRS Interface at Intermediate server

- Provide Core Banking solution for FI

SMART CARDS

- Contact less Smart card & Card personalization

- Card Software

- Card Management

Manpower Training Support

- National Rollout and post Implementation

Data Entry of Personal Details 1

Capture of Facial Details 2

Capture of Finger-Prints 3

Capture of New Record 4

Issue of SMART Card 5

Ability to Transact using SMART Card 6


E-OFFICE APPLICATIONS

59

Complete Document Management

• Document Management System

• e-Office

• e-Note Sheet

• Records Management System

• Use of Whitehall Filing System

Advance Document

Management Solution

Document Management

Software

Scanning Services Scanners

Data Center Solution


E-OFFICE APPLICATIONS (Contd..)

60

DOCUMENT MANAGEMENT

SYSTEM

SEARCH

WORKFLOW

SECURITY

DISASTER MANAGEMENT

DISTRIBUTION

AUDIT TRAIL & REPORTS

USER PROFILE

DOCUMENT MANAGER

• Document Repository –

Managing entire document

life-cycle from Creation to

Digital Archival

• Easy Document Viewing

and Powerful Image Editing

• User Management –

Creation, Removal, Rights

Management

• Administration Module

• Search and Retrieval

• Security

• Document Distribution –

E-mail, Fax, Print, Workflow

• Disaster Management

• Database - MS SQL,

ORACLE

• Backup & Restore Module

CAPTURE

ORGANIZE

STORAGE RETRIEVAL

DISTRIBUTION

COLLABORATION


THANK YOU

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