march 27, 2013 albuquerque, nm · 3/27/2013 · collection plan wed. march 27 10:00 –4:00 2...

March 27, 2013 Albuquerque, NM Time: 10:00am – 4:00pm Location: NM 811 1021 Eubank Blvd NE Community Room

NMDoIT Broadband Working Group

March 27, 2013 2

Contents

Meeting Agenda .................................................................................................................................................. 3

Meeting Presentation Slides ................................................................................................................................ 4

Broadband Vision Statement ............................................................................................................................. 27

General Survey Materials ................................................................................................................................... 28

Healthcare Survey Materials .............................................................................................................................. 29

Education Survey Materials ............................................................................................................................... 30

Economic Development Survey Materials .......................................................................................................... 31

Meeting Schedule .............................................................................................................................................. 33

Member Secure Zone ........................................................................................................................................ 33

Technical Team Contact Information ................................................................................................................. 33


March 27, 2013 3

Meeting Agenda Wednesday, March 27, 2013, 10:00am – 4:00pm

NM 811, 1021 Eubank Blvd NE, Community Room, Albuquerque, NM 87112

Topic Who Action

Welcome Darryl Ackley

Gar Clarke

Inform

Working Group Orientation & Participant Introductions Heather Balas

Charlotte Pollard

Inform

Discuss

Survey Data Collection Plan Review & Feedback Terry Boulanger Inform

Advise

Lunch Break

Survey (General Section) Review & Feedback Terry Boulanger Inform

Advise

Survey (Sector Sections) Review & Feedback Dale Alverson

Terry Boulanger

Charles Lehman

Inform

Advise

Break

Survey Feedback Reports Dale Alverson

Terry Boulanger

Charles Lehman

Inform

Advise

Next Steps Charlotte Pollard Inform

Adjourn


March 27, 2013 4

Meeting Presentation Slides Slide 1

BROADBAND WORKING GROUP MEETING #1

Slide 2

Darryl AckleyCabinet Secretary

Gar ClarkeBroadband Program Manager

Welcome


March 27, 2013 5

Slide 3

Project Funding

The NM Broadband Project is funded by the National Telecommunications and Information Administration and the State of New Mexico

Federal Award = $4.8 million

State Match = $1.2 million

Slide 4

Strategic Plan Project Team

Name Organization

Dale Alverson New Mexico Telehealth Alliance

Terry Boulanger New Mexico Technet, Inc.

Charles Lehman Employment and Economic Information Center of New Mexico LLC

Tiffany Roth Employment and Economic Information Center of New Mexico LLC

Heather Balas New Mexico First

Charlotte Pollard New Mexico First

Melanie Sanchez Eastwood New Mexico First


March 27, 2013 6

Slide 5

Heather [email protected]

(505) 241-4815

Charlotte [email protected]

(505) 241-4817

Working Group Orientation

Slide 6

Name

Day Job

Community/Region

Answer to:

From your unique perspective in education, healthcare, economic development, or telecommunications -- what is the one most important thing that needs to be included in the mini-strategic plan for our sector?

Introductions


March 27, 2013 7

Slide 7

Background

Statewide Broadband Summit, August 2012

18 Recommendations Education

Health

Economic Development

Tribal

Governance

Digital Literacy

Progress to date

Next step

Slide 8

Goal

Produce mini-strategic plans

Education

Health

Economic Development

Help planners develop initiatives that reduce or eliminate broadband impediments to providers and users


March 27, 2013 8

Slide 9

Objectives

Identify existing and potential services that rely on broadband technology

Inventory existing facilities and services

Complete a gap analysis identifying service needs and barriers to service adoption

Identify potential funding sources

Describe strategic policy changes

Incorporate sector plans into Statewide Broadband Strategic Plan

Slide 10

Role & Responsibilities

• Review work plan & data

Current Situation

• Give feedback

Gap Analysis• Recommend

policy changes

Future Situation


March 27, 2013 9

Slide 11

Schedule & Deliverables

Mtg. Topic Date Time

1 Group Orientation & Data Collection Plan

Wed. March 27 10:00 – 4:00

2 Existing, Potential & Emerging Broadband Uses

Wed. June 5 11:00 – 3:00

3 Gap Analysis Fri. June 28 11:00 – 3:00

4 Barriers & Policy Recommendations

Wed. July 31 11:00 – 3:00

5 Sector Strategic Plan Reports

Thurs. August 29 11:00 – 3:00

Slide 12

Communications

Outlook Calendar Invitations [email protected]

Working Group Web Secure Zone www.nmfirst.org

Username: broadband

Password: member

Contents Group Roster

Meeting Schedule & Location

Meeting Materials

Shared Resources


March 27, 2013 10

Slide 13

Vision Statement

New Mexico has achieved reliable, high-speed broadband in all regions of the state by implementing a strategic and coordinated approach to service deployment, network solutions, and infrastructure investment. This outcome has been achieved through regional stakeholder collaboration, decision-making based on solid data, increased public awareness, and sustained political action. Comprehensive digital literacy training is available statewide. There is equitable access to digital education, healthcare, and economic development resources in urban, rural, frontier, and tribal communities. Regional solutions, involving the private and public sectors, have led to shared infrastructure, increased financial resources for broadband, more culturally relevant content, and economic advantages to both providers and users.

Slide 14

Terry [email protected]

(505) 263-9505

Data Collection Plan


March 27, 2013 11

Slide 15

Data Collection Plan

Slide 16

Data Collection Plan (cont’d.)


March 27, 2013 12

Slide 17


Slide 18



March 27, 2013 13

Slide 19


Slide 20



March 27, 2013 14

Slide 21


Slide 22


(505) 263-9505

Survey (General Section)


March 27, 2013 15

Slide 23

Survey: General (Draft)

1. Snapshot Interviewee

Contact info (phone & email)

Name of organization

Physical address

# of employees

Your organization website address

Interviewee’s responsibility

Briefly describe what your organization does.

Do you have internet service at your business? (If yes, go to question 21)

Slide 24

Survey: General (cont’d.)

2. Please check all the reasons for not having internet service at your business:

Internet service isn’t available

My organization doesn’t need internet

Another company supports my internet needs

I don’t have a computer at my business

I’m not comfortable using the internet

I don’t know how to use the internet

Internet service is too expensive

Other (please specify below)

3. Do you plan to establish internet service?


March 27, 2013 16

Slide 25


4. Who currently provides your connections, your business’s local data communications, internet service?

5. What type(s) of internet connection do you have?

Dial-up Line - 56 Kbps or Less (go to question 30)

Satellite Broadband

Fiber to the Premises

DSL

Fixed Wireless

Cable Modem

Mobile Wireless (Cellular Aircard)

T-1

Frame Relay/Fractional T-1 (i.e., CIR)

Other (Please specify below)

Slide 26


6. What are your average connection speeds?

7. If you don’t have service now, are you planning to add?

8. Who provides broadband service in your area?


March 27, 2013 17

Slide 27

Dale [email protected]

(505) 272-8633

Survey (Healthcare Section)

Slide 28

Survey: Healthcare (Draft)

1. Is your organization affiliated with other organizations?

List name and locations

2. What is your area of service coverage?

3. What services do you provide?

4. Do you provide home visits?

5. What is your primary patient base?


March 27, 2013 18

Slide 29

Survey: Healthcare (cont’d.)

7. Do you incorporate any form of telehealth?

List

8. If not, do you think the use of Telehealth Technology would be beneficial for treatment of you patients:

Real time monitoring of vitals?

Use of moving images for treatment as in physiotherapy or occupational therapy?

To monitor your patient’s condition remotely?

To have secure consultations with your patient?

Multiple Sclerosis

Diabetes

Impaired hearing

Cognitive impairment

Mental health

Stroke

Cerebral Palsy

Osteoporosis

Neurological disorders

Cancer

Trauma

Spinal Cord Injury

Heart condition

Visual impairment

Acquired brain injury

Pediatrics

End of life

6. Please select the conditions with which you deal regularly (select all that apply):

Slide 30

Survey: Healthcare (cont’d.)

9. How could Telehealth Technology help relevant patients in your care:

Medical reminders?

Emergency Alarms?

Therapy management?

Patient Education?

Visually impaired patients?

10. If you had no barriers (technical or financial), what technology based services would you like to be able to offer?

11. Do you have any other thoughts, ideas, or concerns about telehealth?


March 27, 2013 19

Slide 31

Healthcare Lists

Primary Care Assoc. NM Hospital Assoc.NM Home Healthcare Assoc.Physicians GroupsActive Telehealth Programs (UNM CfTH, ECHO, PMS, ZIA)Hospital Systems (groups and

individual hospitals)Clinic Consortia (PCA and FQHC groups, IPAs)

Veterans Administration(CBOCs)NM DOH/Public Health Indian Health Service (AAIHS, NAIHS)Independent tribes (“638”)Native American Tribal Govts.Home Healthcare AgenciesNM Medical SocietyOther Health Related Organizations

Slide 32


(505) 263-9505

Survey (Education Section)


March 27, 2013 20

Slide 33

Survey: Education (Draft)

1. How many physical facilities are there in your school district?

List?

2. How many students are enrolled (by grade if possible –estimate ok)?

3. Are all the facilities connected by broadband? Speed?

4. What functions are currently using the school network and for what purpose:

Administration?

Professional (Teachers & Principals)?

Student and Digital Learning?

Testing?

Slide 34

Survey: Education (cont’d.)

5. What technology is currently used by the district and approximate quantity:

PC’s Qty?

Tablets Qty?

Netbooks Qty?

Other Type and Qty?

6. What operating systems are being used?

7. Given the movement toward Common Core Assessments and the changes it will mean for how we teach our students, what technology would you like to bring into your district?

8. Do you feel there is adequate professional development time spent educating teachers on how to use technology as part of their curriculum?


March 27, 2013 21

Slide 35

Survey: Education (cont’d.)

9. Do you feel your district is ready for Common Core Assessment?

10. Will it be ready for the 2014 - 2015 school year?

11. What are the biggest barriers to effectively using technology in learning?

12. Do you have any further thoughts, ideas, or concerns regarding incorporating technology into curriculum?

Slide 36

Education Lists

Native American Tribal Govts.NM School Boards Assoc.NM Superintendents Assoc.NM Teachers Assoc.NM Public School DistrictsNM PED (PARCC Assessment

Group)NM Public Schools Facilities

AuthorityCHECS


March 27, 2013 22

Slide 37

Charles [email protected]

(505) 938-1282

Survey (Econ. Dev. Section)

Slide 38

Survey: Econ. Dev. (Draft)

Note: Approach to economic development contacts are different since they are not the immediate users of the service.

1. Is the current internet service in your (city, county, district) adequate to meet business user needs?

Yes (go to question 3)

No

2. Why do you think better bandwidth is not available (mark all that apply)?

Cost to provide the service

User willingness to pay current price

Other

Comments


March 27, 2013 23

Slide 39

Survey: Econ. Dev. (cont’d.)

3. Do you expect internet service in your area to be adequate in the next 1- 3 years to meet the needs of new and expanding businesses, including targeted industries?

Yes (go to question 5)

No

4. If not, why (mark all that apply): Cost to provide

User willingness to pay current pricing

Targeted industry special needs

Other

Comments

Slide 40


5. Who are the current internet providers in your area?

6. List any New Mexico or regional communities that you consider have excellent internet services to meet business needs?

7. List any local current studies or surveys that provide more information about current and future internet service needs?


March 27, 2013 24

Slide 41


8. Has your community targeted any business segment or industries for recruitment? If so, please list

9. If you have specific targets, are your aware of their technical and network needs (e.g., call centers using Voice over IP)?

10. Have you conducted a poll of existing business needs? Formal

Informal

List needs (technical or otherwise)

Slide 42


11. Do you have a plan to help businesses in your community sustain or expand business? Sustain (brief explanation)

Expand (brief explanation)

12. Is there anything specifically that you believe can help in your communities’ economic development efforts?

13. Is there any technology you believe could help in those efforts? For your use

Your businesses’ or targets’ perceived needs


March 27, 2013 25

Slide 43


14. Do you believe your schools are meeting the needs of your community? If not, why

15. Do you believe you have adequate healthcare services in your community

If not, why

16. Are there any other issues your community is facing that you feel is a hindrance to economic growth in your community?

Slide 44

Econ. Development Lists

NM Council of Governments / Economic Development Districts (7)

NewMarc Assoc.Assoc. of Counties Municipal LeagueChambers of Commerce (25)Native American Chamber of

CommerceEcon. Development Agencies (23) NM Economic Development

ProgramsSouth West Telecom Access Grid

NM Economic Dept. - Division Director and Community Team Representatives (8)

NM Rural Alliance Board (6)NM Association of Commerce and

Industry DirectorNM Partnership DirectorPublic Utility Economic Development

Departments (4-6)Experts (Covell, Carruthers,

Coppedge, Grassburger, Lautman, Reynis)


March 27, 2013 26

Slide 45

Next Steps

Interim assignment

Survey time schedule

Next meeting

Wed. June 5th

Existing & Emerging Broadband Uses

Suggestions for meeting improvement

[email protected]


March 27, 2013 27

Broadband Vision Statement The following statement is based on the results of the 2012 Statewide Broadband Summit. It can serve as a “working” statement for the group in guiding the development of the mini-strategic plans for education, health, and economic development. How would you improve it? New Mexico has achieved reliable, high-speed broadband in all regions of the state by implementing a strategic and coordinated approach to service deployment, network solutions, and infrastructure investment. This outcome has been achieved through regional stakeholder collaboration, decision-making based on solid data, increased public awareness, and sustained political action. Comprehensive digital literacy training is available statewide. There is equitable access to digital education, healthcare, and economic development resources in urban, rural, frontier, and tribal communities. Regional solutions, involving the private and public sectors, have led to shared infrastructure, increased financial resources for broadband, more culturally relevant content, and economic advantages to both providers and users.


March 27, 2013 28

General Survey Materials

1. Snapshot a) Interviewee b) Contact info (phone & email) c) Name of organization d) Physical address e) # of employees f) Your organization website address g) Interviewee’s responsibility h) Briefly describe what your organization does. i) Do you have internet service at your business? (If yes, go to question 21)

2. Please check all the reasons for not having internet service at your business: a) Internet service isn’t available b) My organization doesn’t need internet c) Another company supports my internet needs d) I don’t have a computer at my business e) I’m not comfortable using the internet f) I don’t know how to use the internet g) Internet service is too expensive h) Other (please specify below)

3. Do you plan to establish internet service? 4. Who currently provides your connections, your business’s local data communications, internet service? 5. What type(s) of internet connection do you have?

a) Dial-up Line - 56 Kbps or Less (go to question 30) b) Satellite Broadband c) Fiber to the Premises d) DSL e) Fixed Wireless f) Cable Modem g) Mobile Wireless (Cellular Aircard) h) T-1 i) Frame Relay/Fractional T-1 (i.e., CIR) j) Other (Please specify below)

6. What are your average connection speeds? 7. If you don’t have service now, are you planning to add? 8. Who provides broadband service in your area?


March 27, 2013 29

Healthcare Survey Materials

1. Is your organization affiliated with other organizations?

List name and locations 2. What is your area of service coverage? 3. What services do you provide? 4. Do you provide home visits? 5. What is your primary patient base? 6. Please select the conditions with which you deal regularly (select all that apply):

Multiple Sclerosis Diabetes Impaired hearing Cognitive impairment Mental health

Stroke Cerebral Palsy Osteoporosis Neurological disorders Cancer Trauma

Spinal Cord Injury Heart condition Visual impairment Acquired brain injury Pediatrics End of life

7. Do you incorporate any form of telehealth?

List 8. If not, do you think the use of Telehealth Technology would be beneficial for treatment of you patients:

a) Real time monitoring of vitals? b) Use of moving images for treatment as in physiotherapy or occupational therapy? c) To monitor your patient’s condition remotely? d) To have secure consultations with your patient?

9. How could Telehealth Technology help relevant patients in your care: a) Medical reminders? b) Emergency Alarms? c) Therapy management? d) Patient Education? e) Visually impaired patients?

10. If you had no barriers (technical or financial), what technology based services would you like to be able to offer?

11. Do you have any other thoughts, ideas, or concerns about telehealth?

Healthcare Lists Primary Care Assoc.

NM Hospital Assoc.

NM Home Healthcare Assoc.

Physicians Groups

Active Telehealth Programs (UNM CfTH, ECHO, PMS, ZIA)

Hospital Systems (groups and individual hospitals)

Clinic Consortia (PCA and FQHC groups, IPAs)

Veterans Administration (CBOCs)

NM DOH/Public Health

Indian Health Service (AAIHS, NAIHS)

Independent tribes (“638”)

Native American Tribal Govts.

Home Healthcare Agencies

NM Medical Society

Other Health Related Organizations


March 27, 2013 30

Education Survey Materials

1. How many physical facilities are there in your school district?

List? 2. How many students are enrolled (by grade if possible – estimate ok)? 3. Are all the facilities connected by broadband? Speed? 4. What functions are currently using the school network and for what purpose:

a) Administration? b) Professional (Teachers & Principals)? c) Student and Digital Learning? d) Testing?

5. What technology is currently used by the district and approximate quantity: a) PC’s Qty? b) Tablets Qty? c) Netbooks Qty? d) Other Type and Qty?

6. What operating systems are being used? 7. Given the movement toward Common Core Assessments and the changes it will mean for how we teach our

students, what technology would you like to bring into your district? 8. Do you feel there is adequate professional development time spent educating teachers on how to use

technology as part of their curriculum? 9. Do you feel your district is ready for Common Core Assessment? 10. Will it be ready for the 2014 - 2015 school year? 11. What are the biggest barriers to effectively using technology in learning? 12. Do you have any further thoughts, ideas, or concerns regarding incorporating technology into curriculum?

Education Lists Native American Tribal Govts.

NM School Boards Assoc.

NM Superintendents Assoc.

NM Teachers Assoc.

NM Public School Districts

NM PED (PARCC Assessment Group)

NM Public Schools Facilities Authority

CHECS


March 27, 2013 31

Economic Development Survey Materials

1. Is the current internet service in your (city, county, district) adequate to meet business user needs? a) Yes (go to question 3) b) No

2. Why do you think better bandwidth is not available (mark all that apply)? a) Cost to provide the service b) User willingness to pay current price c) Other d) Comments

3. Do you expect internet service in your area to be adequate in the next 1- 3 years to meet the needs of new and expanding businesses, including targeted industries? a) Yes (go to question 5) b) No

4. If not, why (mark all that apply): a) Cost to provide b) User willingness to pay current pricing c) Targeted industry special needs d) Other e) Comments

5. Who are the current internet providers in your area? 6. List any New Mexico or regional communities that you consider have excellent internet services to meet

business needs? 7. List any local current studies or surveys that provide more information about current and future internet

service needs? 8. Has your community targeted any business segment or industries for recruitment?

If so, please list 9. If you have specific targets, are your aware of their technical and network needs (e.g., call centers using

Voice over IP)? 10. Have you conducted a poll of existing business needs?

a) Formal b) Informal c) List needs (technical or otherwise)

11. Do you have a plan to help businesses in your community sustain or expand business? a) Sustain (brief explanation) b) Expand (brief explanation)

12. Is there anything specifically that you believe can help in your communities’ economic development efforts? 13. Is there any technology you believe could help in those efforts?

a) For your use b) Your businesses’ or targets’ perceived needs

14. Do you believe your schools are meeting the needs of your community?

If not, why 15. Do you believe you have adequate healthcare services in your community

If not, why 16. Are there any other issues your community is facing that you feel is a hindrance to economic growth in your

community?


March 27, 2013 32

Economic Development Lists NM Council of Governments / Economic Development Districts (7)

NewMarc Assoc.

Assoc. of Counties

Municipal League

Chambers of Commerce (25)

Native American Chamber of Commerce

Econ. Development Agencies (23)

NM Economic Development Programs

South West Telecom Access Grid

NM Economic Dept. - Division Director and Community Team Representatives (8)

NM Rural Alliance Board (6)

NM Association of Commerce and Industry Director

NM Partnership Director

Public Utility Economic Development Departments (4-6)

Experts (Covell, Carruthers, Coppedge, Grassburger, Lautman, Reynis)


March 27, 2013 33

Meeting Schedule

Date/Time Topic

Wednesday, March 27 10:00 – 4:00

Group Orientation & Data Collection Plan

Wednesday, June 5 11:00-3:00

Existing, Potential, & Emerging Broadband Uses

Friday, June 28 11:00-3:00

Gap Analysis

Wednesday, July 31 11:00-3:00

Barriers & Policy Recommendations

Thursday, August 29 11:00-3:00

Sector Strategic Plan Reports

Member Secure Zone

You will be notified of the meetings via an email from [email protected]. Please make sure this email address is on your email contact list. Materials and resources for each working group meeting will be posted a few days before the meeting. You can access them on the New Mexico First website. Website: http://nmfirst.org/ Username: broadband Password: member

Technical Team Contact Information

Name Email Phone

Dale Alverson, NM Telehealth Alliance [email protected] (505) 272-8633 Heather Balas, NM First [email protected] (505) 241-4815 Terry Boulanger, NM Technet [email protected] (505) 263-9505 Charles Lehman, EEIC [email protected] (505) 938-1282 Charlotte Pollard, NM First [email protected] (505) 241-4817 Tiffany Roth, EEIC [email protected] (505) 343-7612 Melanie Sanchez Eastwood, NM First [email protected] (505) 241-4814

march 27, 2013 albuquerque, nm · 3/27/2013 · collection plan wed. march 27 10:00 –4:00 2...

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