March 28-29, 2019BlueCross BlueShield of TennesseeChattanooga, Tennessee

March, 2019

Welcome to the Tennessee Charitable Care Network (TCCN) Spring Conference – Body of Evidence!

Great things are happening at TCCN! I hope you are proud of Network’s growth, the value of our partnerships, the quality of TCCN’s educational/networking/website resources, and the efficacy of our shared advocacy work. So much is right on target, and yet, as we scan the healthcare horizon, there is reason for concern…and for hope. On both a national and state level, health care has become a voter and leadership priority – momentum for change is building. Part of TCCN’s charge is to prepare its members for a unknown future. Today, we don’t know if that future will be better or worse for community and faith-based providers, but we must prepare despite uncertainty.

In focusing on the topic, Body of Evidence, we acknowledge, if not yet fully embrace, the language and practices of concepts such as accountability, transparency, outcomes and impact. The healthcare industry, writ large, moved on years ago. Most providers made painful and expensive changes in the past because they were forced to do so. Our sector was neither forced nor funded to adapt to the new ways of working and so each member organization has done what it believes best serves its patients and mission with the resources they had to invest.

This regulatory freedom allowed/s our sector to innovate and care for the whole person in ways that our for-profit colleagues can only imagine. I suspect, but cannot yet prove, that the free and charitable clinics are achieving outstanding outcomes. I believe that our sector could make valuable contributions in shaping the future of health care delivery, but no one is calling on us to do so. To move into the future equipped to respond and to lead, we need to build a body of evidence. I propose that we do this critical and timely work as we do everything – in baby steps, supported by our partners and clear in our motivation to steward all we are given to the best of our ability to uplift those who have little or nothing.

This year, I am asking every member to consider participating in Target BP as a first step. This initiative will roll out over a period of weeks, months and even years for some of us. As we get comfortable with using AMA/AHA protocols to measure and manage hypertension, we can add depression screening with a protocol for diabetes to follow next. TCCN is convening a Clinical Advisory Council to guide this work within our Network. As we work and report together, over time, TCCN members will demonstrate unequivocally that their work improves the health and lives of uninsured and underserved Tennesseans. Not only will we be the best possible stewards of resources, but we will be better prepared should future funding come with outcomes reporting requirements.

Daily, your organizations reenact the loaves and fishes miracle by transforming hard won and scarce resources into hope and care for “the least of these.” Your selfless determination inspires me every day. Thank you for being my heroes and for joining me and each other in the important work of becoming a true Network!

Gratefully yours,

Mary KigerTCCN Executive Director

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Thank You to our 2019 Conference Sponsors

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Thank You to our 2019 Conference Exhibitors

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11:00 am - 1:00 pm Registration & Exhibitor Set-Up 1:00 pm - 1:15 pm Conference Welcome • Marc Barclay, Vice President, Provider Networks and Contracting, BlueCross BlueShield of Tennessee1:15 pm - 2:15 pm Session I: “Checklist for Accountability - How Is Your Clinic Doing?” • Mark Cruise, President, Governance4Good 2:15 pm - 2:30 pm Afternoon Break 2:30 pm - 3:30 pm Session II, Panel: “Powerful Partnerships - Strategies and Secrets to Success” • Dr. Rob Headrick, Chief of Thoracic Surgery and Medical Dyad Leader of Oncology Services, CHI Memorial Rees Skillern Cancer Institute • Tim Maroney, President and CEO, TCI Software, Inc. • Jamie Mercurio, Head of Corporate Responsibility, athenahealth • Brenda Miller, Vice President of Small Markets and Rural Health, American Heart Association's Six Southern State Region • Robin Posey, Director of Community Impact, Community Foundation of Greater Chattanooga • Scott Wilson, Director, Community Relations and Foundation, BlueCross BlueShield of Tennessee3:30 pm - 4:00 pm Afternoon Break 4:00 pm - 5:30 pm Session III, Member Panel: “What’s Working and How We Make it Happen” • Gaile Avent, Executive Director, and Ken Avent, Founding Board Member, Joining Hands Health Center, “Fast, Factual, and Funded! How to Give Powerful Presentations” • Wendy Ellmo, Brain Injury Specialist, Brain Links, “Best Practices in Traumatic Brain Injury” • Sherry Mast, Chief Operations Officer, Faith Family Health Center, " Faith Family Medical Center’s Innovative Diabetes Program" • Deborah Mullins, Executive Director, Friends In Need, “Mobile Dental Unit & Measuring A1C” • Dr. Rhonda Switzer-Nadasdi, Executive Director, Interfaith Dental Clinic, “Dental Best Practices”5:45 pm - 6:45 pm Networking Reception, Parkway Pourhouse6:45 pm We Invite You to Have Dinner With Your Fellow Attendees

Conference Agenda

Thursday, March 28

8:00 am - 9:00 am Breakfast, Networking, Visit Exhibitors9:00 am - 10:15 am Session I: Executive Director's Report • Mary Kiger, Executive Director, TCCN10:15 am - 10:30 am Morning Break 10:30 am - 11:30 am Session II: “The General Assembly and Legislation – Impacts on Health Care and The Safety Net” • Bo Watson, Tennessee State Senator, District 11, Representing Part of Hamilton County11:30 am - 11:45 am Afternoon Break11:45 am - 1:00 pm Lunch and Interactive Panel Session: “Ask Your Burning Questions”

Friday, March 29

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helping you care for the uninsured through donations of our electronic health record, practice management,

and patient engagement services.

atheneahealth.com/athenagives

Helping you heal your community ECHO's consulting services will help you start, expand, and sustain your vision for a faith-based charitable clinic in the United States.

• Proven and repeatable 18-month process • Based on 30 years of Church Health milestones • ECHO, Church Health experts support you

during every step

Contact us to learn how ECHO can help you heal your community at:

info@echoclinics.org (336) 817-6990 echoclinics.org

Replication - a two-day seminar at Church Health is a great way to start the charitable clinic process. Learn more at echoclinics.org/replication

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2019 Body of Evidence Conference Exhibitors

"Empowering Church Health Outreach (ECHO), established in 2008 as a 501c3 not for profit organization, has a mission of providing supportive services to emerging and established safety net clinics (free/charitable/hybrid).  Operating under the umbrella of Church Health in Memphis, TN, ECHO helps emerging clinics through the transition from a “good idea” to opening their doors as an operational clinic.  We also work with established clinics who are ready to take the

next step in their evolution in serving their community through greater capacity, access, or services.  ECHO is now developing additional services in support of members of the sector who are planning for their future in these evolving times in the healthcare industry.  All clinic members of TCCN can access for free ECHO's expansive online library of clinic development materials at www.echoclinics.org/expand-a-clinic/free-and-charitable-clinic-associations.

The American Heart Association is a leading force for a world of longer, healthier lives. With nearly a century of lifesaving work, the association is dedicated to ensuring equitable health for all. Target BP – Uncontrolled high blood pressure is a major health issue for our country. Target BP is designed to assist clinical settings in developing a system for patient partnerships

that leads to reduction and control of high blood pressure.

Mutual of America is a leading provider of retirement products (403(b), 401(k), 457(b), and IRA Products) for Nonprofit organizations. Our full service, bundled approach means one company to assist you with your

investment, fiduciary, employee education and administrative responsibilities. We work with over 10,000 organizations (87% are Nonprofit). We are happy to discuss any plan questions and provide a complimentary Benchmark Report and comparison of fees and services. Please call Lee Smith 615-415-0189 or email him at lee.smith@mutualofamerica.com.

Brain Links' mission is enriching the lives of Tennesseans with brain injury by training and empowering the people serving them. Brain Links is a statewide team of brain injury specialists. They equip professionals with current, research-based training and tools to help them serve people with Traumatic Brain Injury (TBI). Brain Links' services are provided at no cost.  

In the Chattanooga area, the number one cause of cancer death is lung cancer. When lung cancer is detected at a very early stage, it may be more likely to be cured. When it’s advanced, the outcome changes drastically. Our mobile lung CT coach provides a low-dose CT scan used to identify small nodules or other abnormalities in your

lungs. The low-dose CT scan shows a 3-D image of your lungs that is clearer and more detailed than regular x-rays, allowing doctors to diagnose lung cancer at its earliest stage, before there are any symptoms.

athenahealth, Inc. provides EHR, practice management, and care coordination services to medical groups and health systems. Our model is simple. We promise clinical and financial results; we align our incentives with those of our clients; we

combine the work of service experts with the power of a single, always-on and up-to-date cloud network.Through a branch of their corporate citizenship program, athenaGives, athenahealth donates its cloud-based electronic health record (EHR) service, athenaClinicals®, to qualified charitable organizations in accordance with applicable regulations.

TCI Software's low-cost turnkey Rounds® program transforms the way you track patient satisfaction and quality of care,  includes a built-in ROI Calculator™ that computes the real-dollar cost savings local healthcare systems realize from reductions in your patients' ER visits and overnight admissions, and compares your clinic's performance against other NAFC

clinics.  Rounds' one-click reporting tools also provide important metrics like Quality of Care scores and Social Determinants of Health (SDOH) demographics.  Here are three more reasons to stop by and talk to us: 1. Only TCI provides both the hardware and software for clinic patient feedback programs. 2. Only Rounds includes an editable language translation tool for non-English speaking patients who are routinely underrepresented in patient feedback programs and clinic performance measures. 3. Real-time dynamic updates make Rounds a disruptive technology in the patient data collection process (replaces traditional mailed surveys with a totally interactive, digital surveys).

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TCCN’s Member/Associate Member Directory

The Tennessee Center for Health Workforce Development (TCWD), formerly the Tennessee Rural Partnership, is a nonprofit organization whose mission is to make primary care easily accessible for all Tennesseans by connecting medical professionals

with communities where care is needed most. TCWD has placed over 160 clinicians in underserved areas since 2006.  We offer financial incentives to enable clinicians to practice in underserved areas. The Residency Incentive is available to primary care Residents willing to serve in rural areas following Residency. It offers $105,000 to applicants from family medicine, general surgery, internal medicine, IM/PEDS and pediatrics in exchange for a three-year service commitment. Residents in OB/GYN and psychiatry are eligible for $140,000 for a four-year commitment. The Psychiatric Nurse Practitioner Incentive offers $40,000 to RNs in a behavioral health Masters or Doctoral program, the Dental Incentive and the Community Incentive offer $30,000 to rural practice sites to assist with recruiting medical providers.

2019 Body of Evidence Conference Exhibitors, continued

Company/Organization Contact Name Job Title Email CityAppalachian Mountain Project Access Brooks Blair Executive Director brooks@projectaccesseasttn.org Johnson CityBeersheba Springs Medical Clinic Alison Gower Executive Director alisongowerBSMC@gmail.com Beersheba SpringsCharis Health Center Charity Brock Office Manager manager@charishealthcenter.org Mt. JulietCharis Health Center Satellite Clinic Charity Brock Office Manager manager@charishealthcenter.org Mt. Juliet

Church Health Center Jennie Robbins Senior Director, Finance and Performance robbinsj@churchhealth.org Memphis

Church Hill Free Medical Clinic Tammy Brown Executive Director churchhillmedicalmission@outlook.com Church HillCommunity Clinic of Shelbyville & Bedford County, Inc. Fredia Lusk Executive Director shelbyvilleclinic@att.net Shelbyville

Compassion Neighborhood Clinic, Inc. John Lang Founder jjlangmd@comcast.net MemphisCrossroads Medical Mission Cindy Rockett Executive Director cindy@crossroadsmedicalmission.org Bristol Faith Family Medical Center Laura Hobson President and CEO lhobson@faithmedical.org NashvilleFaith Health Center Sara Larsen Office Manager slarsen@faithhealthctr.org JacksonFirst Love on Main Street Cynthia Jenkins Director firstloveonmain225@gmail.com MorristownFree Medical Clinic of Oak Ridge Jackie Clay Executive Director execdir@fmcor.org Oak RidgeFriends In Need Deborah Mullins Executive Director deborahmullins@finhc.org KingsportGood Samaritan Health and Wellness Center Gigi Milner Clinic Director michaelgigi@bellsouth.net South FultonGood Samaritan Ministry Joan Thomas Administrator goodsam.ministry@gmail.com ClarksvilleHamilton County Project Access Rae Bond CEO/ED rae@chattmd.org ChattanoogaHealing Hands Health Center Helen Scott Executive Director helen@healinghandshealthcenter.org Bristol VAHelping Hands Cinic of Morristown Jeff Armstrong Board Chair jarmstrong@laet.org MorristownHelping Hands of Tennessee Sabrina Blue Executive Director sblue@helpinghandstn.com JacksonHOPE Salvus Dental Clinic Jennifer Flanagan CEO JFlanagan@salvuscenter.org GallatinInterfaith Dental Clinic Rhonda Switzer-Nadasdi CEO rhonda@interfaithdentalclinic.com NashvilleInterfaith Dental Clinic Rutherford County Rhonda Switzer-Nadasdi CEO rhonda@interfaithdentalclinic.com MurfreesboroInterFaith Health Clinic Melissa Knight Executive Director melissa@interfaithhealthclinic.org KnoxvilleJoining Hands Health Center Gaile Avent Director gaile.avent@jrclinic.org Jefferson City Karis Dental Clinic Kelly Ohlsson Executive Director karisdentalclinic@gmail.com ClevelandKeystone Dental Clinic Lisa Eggers Executive Director eggersl1@etsu.edu Johnson CityKnoxville Area Project Access Danielle Sims Executive Director dsims@knoxvillemedicine.org KnoxvilleMountain Hope Good Shepherd Clinic, Inc. Deborah Murph Executive Director dmurph@mountainhope.org SeviervillePartners for Healing Michelle Carmack Executive Director michelle.carmack@partnersforhealing.org TullahomaProject Access Nashville Rebecca Leslie CEO Rleslie@nashvillemedicine.org NashvilleProvidence Medical Clinic Michelle Campbell Clinic Director mmcampbell40@yahoo.com Kingsport

Nashville Dental is a family owned full-service supplier that has served the mid-south region since 1905.  Our core business is to provide an extensive choice of dental products, equipment and services from gloves to full digital imaging systems.  NDI’s value to our customers is being much more than just shipping a box of supplies.  We want to partner with our customers to help them accomplish the goals they have set for their accounts.

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TCCN’s Member/Associate Member Directory, continued

OfficersCindy Rockett - ChairExecutive DirectorCrossroads Medical Mission, Bristol, VAAshley Evans - Vice ChairExecutive DirectorVolunteers in Medicine, Chattanooga, TNShelley Ames - TreasurerFormer Executive DirectorSalvus Center, Gallatin, TNJennie N. Robbins - SecretarySenior Director of Finance and Performance Church Health, Memphis, TNDirectorsRae BondExecutive DirectorHamilton County Project Access, Chattanooga, TNGlenn BradleySenior VP, Relationship ManagementFirst Tennessee Bank, Nashville, TN

Bobbi HubbardExecutive DirectorSmiles, Inc., South Pittsburg, TNJennifer FlanaganExecutive DirectorSalvus Center, Gallatin, TNMelissa KnightExecutive DirectorInterfaith Health Clinic, Knoxville, TNRebecca LeslieExecutive DirectorNashville Academy of Medicine & Medical Foundation of Nashville, Nashville, TNLeslie McGillberryFinance DirectorSiloam Health, Nashville, TNHelen ScottExecutive DirectorHealing Hands Health Center, Bristol, TN

TCCN’s Board of Directors

Company/Organization Contact Name Job Title Email CityReelfoot Rural Ministries Dental/Vision Clinic Robert Craig Executive Director robert.reelfoot@gmail.com ObionRod Bragg Music City PrEP Clinic Rich McKinnon Executive Director rich.mckinnon@musiccityprep.org NashvilleSaint Luke The Physician Interfaith Clinic, Inc Joyce Burkhalter Executive Director joyce.burkhalter@firstvolunteer.com South PittsburgSalvus Center Jennifer Flanagan CEO JFlanagan@salvuscenter.org GallatinScott Christian Care care Center Lisa Cotton Executive Director Lisabcotton@highland.net OneidaServolution Health Services Deborah Chumley CEO/COO dtchumley.shs@gmail.com SpeedwellSiloam Health Leslie McGillberry CFO leslie.mcgilberry@siloamhealth.org NashvilleSmiles, Inc. Bobbi Hubbard Executive Director smilesfreedental@yahoo.com South PittsburgSt. Mary's Legacy Clinic Sister Koonce Executive Director srmariana@dioknox.org KnoxvilleSTMP Eagleville Detra Whiles Interim Clinic Manager detra.whiles@ascension.org EaglevilleSTMP Good Samaritan Family Health Center Detra Whiles Interim Clinic Manager detra.whiles@ascension.org McMinnvilleSTMP Family Health Center West Teresa Rodebaugh Ray Clinic Manager teresa.rodebaugh@ascension.org NashvilleSTMP Hickman Clinic Donna McCarty Clinic Manager donna.mccarty@ascension.org CentervilleSTMP Holy Family Health Center Cindy Smith Practice Manager cindy.t.smith@ascension.org NashvilleTrinity Health Ministries Benalee Hutsell Office Manager thmin@bellsouth.net MaryvilleVolunteers in Medicine - Chattanooga Ashley Evans Executive Director www.vim-chatt.org Chattanooga

Company/Organization Contact Name Job Title Email CityBrain Links Paula Denslow Director Paula_P@tndisability.org NashvilleBristol Regional Speech and Hearing Suzanne Burleson Executive Director sburleson@brsh.org Bristol, VA Cherokee Health Systems Parinda Khatri Chief Clinical Officer parinda.khatri@cherokeehealth.com Knoxville Governance4Good Mark Cruise Executive Director mark@governance4good.com Blythewood, SCPulaski & Summertown Dental Clinic Dr. Joel Goldstein, DDS Executive Director joel24@localnet.comRX Outreach Pete Wyatt VP/CMO wecare@rxoutreach.org Maryland Heights, MO

Rural Health Association of Tennessee Rebecca Jolley Executive Director Rebecca@RHAT.org DecaturvilleTennessee Association of Alcohol, Drug, & other Addiction Services (TAADAS) Mary Linden Salter Executive Director Marylinden@taadas.org Nashville

Tennessee Dental Association Amy Williams Office Manager ayw@tenndental.org FranklinTennessee Healthcare Campaign Jaycee Warrell Executive Director jacy@thcc2.org Murfreesboro

TCCN’s Associate Members

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Having retired from two careers, retail/mail order and mental health counseling, Gaile began volunteering as a receptionist for Jefferson Rural Clinic (now Joining Hands Health Center) when it opened in 2005. After serving in various positions in the clinic, Gaile was named Executive Director in January of 2016, and has worked to grow the clinic into Joining Hands Health Center where the focus is serving more patients via an expanded team of volunteers and staff who have increased capacity for updated dental services, as well as new programs in mental health and diabetes counseling to go along with the existing medical care program.Gaile’s passions have included friends and family, lifelong learning, giving back blessings through volunteering, equine competitive trailing riding and dressage, singing, hiking, and thrifting. She originally hailed from the rural mountains of Vermont (where there were more cows than people) and feels very much at home after nearly 30 years of farm living in East Tennessee.

Gaile Avent, Executive Director, Jefferson Rural Clinic (now Joining Hands Health Center)

After creation of and subsequent sale of a successful computer software company, Ken has volunteered his time for a number of nonprofits, assisting in financial strategy, fundraising and IT systems. In 2005 he was a founding board member of the Jefferson Rural Clinic (now Joining Hands Health Center) and continues to volunteer in many areas with emphasis on dental operations, IT systems and fundraising. His favorite role is that of Chief Cheerleader for the current Executive Director.

Ken Avent, Founding Board Member, Jefferson Rural Clinic (now Joining Hands Health Center)

Marc Barclay is the vice president of provider networks and contracting at BlueCross BlueShield of Tennessee, which has more than 5,500 employees and serves 3.5 million members in the state.Marc is responsible for the day-to-day operations associated with provider network contracting. His role focuses on strengthening BlueCross’ statewide provider networks through ongoing relationship-building efforts. Additionally, Marc participates in strategic planning across all lines of business at BlueCross to help align the contracting team’s efforts with enterprise goals.Marc has over 25 years of experience in the health care industry and has been involved in network management for a variety of employers since 1993. Before joining BlueCross, Marc served as senior director of regional network management at CENTENE Corporation where he was responsible for building provider networks in new expansion markets and negotiating complex provider contracts nationally. He also served as director of network management for United Healthcare of Tennessee and director of provider contracting at Humana.Marc currently serves on the boards of Signal Centers and Skyuka Hall. He formerly served on the boards of the Tennessee Charitable Care Network which provides support, education, and representation for the more than 50 clinics that provide charitable health care services to low-income, uninsured and underserved Tennesseans, and Mending Hearts, a residential recovery community for women who are at risk of becoming homeless as a result of addiction in Nashville, Tennessee and the Institute of Family Medicine in St. Louis, Missouri.Marc earned a Bachelor of Business Administration from Belmont University and a Master of Health Services Administration from the University of Saint Francis.

Marc Barclay, Vice President, Provider Networks and Contracting, BlueCross BlueShield of Tennessee

Speaker Biographies

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Speaker Biographies

Wendy Ellmo is a speech-language pathologist and a Brain Injury Specialist for Brain Links, a federally and state funded program of the Tennessee Disability Coalition. Wendy worked for over 20 years in a brain trauma unit. She is one of just three speech language pathologists board certified in neurologic communication disorders in Tennessee. She was part of a national group that developed practice guidelines for TBI and stroke. Wendy is also the lead author of a book on group treatment and a cognitive-linguistic assessment battery for mild and moderate TBI.

Wendy Ellmo, Speech Language Pathologist and Brain Injury Specialist, Brain Links

Dr. Rob Headrick is chief of thoracic surgery and medical dyad leader of oncology services at CHI Memorial Rees Skillern Cancer Institute. He specializes in chest and lung cancer care.Dr. Headrick completed his undergraduate degree in biomedical engineering at Vanderbilt University and attended medical school at the University of Tennessee in Memphis. Dr. Headrick completed a general surgery residency at the University of Tennessee College of Medicine, Chattanooga and a fellowship in thoracic and cardiovascular surgery at the Mayo Graduate School of Medicine in Rochester, Minnesota.  Dr. Headrick is board certified in both general and thoracic surgery. In 2014, he completed an MBA from the University of Tennessee in Knoxville.Dr. Headrick is a Chattanooga native and returned to his hometown to begin his cardiothoracic career.

Dr. Bob Headrick, Chief of Thoracic Surgery and Medical Dyad Leader of Oncology Services, CHI Memorial Rees Skillern Cancer Institute

Mark Cruise has been a leader, change agent, and trusted advisor in the free and charitable care sector for 24 years. He is the founder and President of Governance4Good, a firm that equips nonprofit organizations across the U.S. to excel in governance, leadership, and accountability at all stages of their life cycle.  Mark provided consultation for the start-up of TCCN in 2014, served as Interim Executive Director in 2015, and facilitated the search that resulted in Mary Kiger’s hire as TCCN’s Executive Director in 2016.Mark served as Executive Director of the Virginia Association of Free Clinics from 1997-2006, Principal of Free Clinic Solutions (the first consulting company in the free/charitable clinic sector) from 2006-2013, and Executive Director of the Florida Association of Free and Charitable Clinics from 2013-2015.  He was part of the small group that helped establish the National Association of Free Clinics in 2001 and is a frequent speaker at state conferences and meetings in the free/charitable care sector. After passage of the Affordable Care Act in 2010, Mark was commissioned by the Georgia Charitable Care Network to write “A Guide to National Health Reform for America’s Free and Charitable Clinics.” Currently, he is the lead collaborator with Americares in implementing the nation’s first Charitable Dental Clinic Leadership Institute as well as facilitating the annual State Association Leadership Forum.Mark has a Master of Divinity degree from Boston University and a Bachelor of Arts degree from Hampden-Sydney College.  He and his wife Kelly reside in Blythewood, South Carolina and are the proud parents of five children and one grandchild.

Mark Cruise, Founder and President, Governance4Good

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Jamie Mercurio, Head of Corporate Responsibility, athenahealthJamie Mercurio leads corporate responsibility for athenahealth, who partners with hospital and ambulatory clients to drive clinical and financial results. They donate services to eligible free and charitable clinics that do not bill insurance. Supporting the inspiring work these clinics do with the uninsured is one step towards their achieving their company purpose of transforming healthcare. Jamie has her Masters of Public Health in International Health and prior to athenahealth, she was working in southern Africa on health systems strengthening efforts, one of which included teaching government hospitals and the Lesotho Ministry of Health how to properly financially plan and budget. She’s originally from Cleveland, Ohio and resides in Boston, MA.

Tim Maroney is President and CEO of TCI Software, Inc. He has been at the forefront of providing innovative technology solutions to meet new healthcare reform mandates since 2003.The Company’s Rounds® software enables clinics to capture patient satisfaction, quality of care and SDOH data in real-time as patients leave their appointments. A built-in ROI Calculator®    computes the actual dollar cost savings realized from reduced ER visits and overnight hospital admissions. The program is being used by clinics in 14 states.

Tim Maroney, President and CEO, TCI Software, Inc.

Brenda Miller is Vice President of Small Markets and Rural Health for the AHA’s six southern state region. She has a Bachelor’s and Master’s degree in education from the University of Tennessee in Knoxville as well as advanced training in meeting and strategic planning. Brenda has worked on many community and clinical programs during her 27 years with the American Heart Association and is using that experience to work to address health and social challenges needed in small and rural markets to improve the cardiovascular health of their residents. Uncontrolled high blood pressure is a major health challenge in our nation and unless we can help patient’s take control of their health, the chronic disease death rates associated with uncontrolled high blood pressure will continue to rise.

Brenda Miller, Vice President of Small Markets and Rural Health for the AHA’s Six Southern State Region

Speaker Biographies

Deborah Mullins recently accepted the position of Executive Director for Friends In Need Health Clinic in Kingsport, TN, which also manages Appalachian Miles for Smiles. Friends In Need is a non-profit medical and dental care ministry providing quality and affordable dental and medical care to the working uninsured and underinsured residents of northeast Tennessee and southwest Virginia. Appalachian Miles for Smiles, a mobile dental unit, is housed within Friends In Need’s operations to provide continuing care to patients seen at mobile events throughout the region. The mobile units are growing to provide a second mobile dental unit as well as a mobile vision unit to both be fully operational this month. Deborah is thrilled for the opportunity to help Friends In Need and Appalachian Miles for Smiles continue to grow as they both serve the uninsured and underinsured in our region who need medical and dental care.

Deborah Mullins, Executive Director, Friends In Need Health Clinic

Robin Posey serves as the Director of Community Impact with the Community Foundation of Greater Chattanooga. She has been part of CFGC since 2006, when she joined the Foundation as the Program Officer.Robin coordinates grantmaking programs for Fund for Chattanooga, CFGC’s largest unrestricted fund, which annually makes grant awards more than $1 million. She holds a BS and Masters degree in Business Administration from the University of Tennessee at Chattanooga (UTC). She also serves on the UTC Children’s Advisory Board.Robin resides in Chattanooga with her husband and children.

Robin Posey, Director of Community Impact, Community Foundation of Greater Chattanooga

Dr. Rhonda Switzer-Nadasdi, Executive Director, Interfaith Dental ClinicDr. Rhonda Switzer-Nadasdi graduated from the University Of Manitoba College Of Dentistry in 1991. Since then, she has spent her entire career overseeing dental programs for the poor. She served as head of dentistry at a fly-in health center in the sub-arctic location of Churchill, Manitoba. She was also staff dentist for the Department of Health in Hamilton, Bermuda where she cared for children of low-income families, people with mental disabilities, and people in nursing homes and prisons. Currently, Dr. Switzer-Nadasdi is serving as the CEO of the Interfaith Dental Clinic. She became the first employee of the Interfaith Dental Clinic in Nashville, Tennessee in 1995. During her tenure, the clinic has grown from a two-chair operation located in a church basement to two facilities: one located in Nashville, a 7,500 square foot facility with ten dental chairs and one in Murfreesboro, TN, a 5,500 square foot facility with eight. These two clinics provided $5.1 million dollars of care to over 2,500 patients in a ten county region of Middle Tennessee in 2017. Dr. Switzer-Nadasdi is a member of the International College of Dentists, the American Dental Association, is a member and the chair of the Tennessee Dental Association Committee on Oral Health Initiatives, Past Board member of the Christian Community Health Fellowship, Past President Greater Nashville Study Club, Member of Leadership Nashville Class of 2014, Member of Nashville Downtown Rotary, Board Member of the Safety Consortium of Middle Tennessee, Member of the Middle Tennessee Oral Health Coalition, and has been appointed for a four year term by the American Dental Association to serve on its council on Advocacy for Access and Prevention. She is President of the Nashville Dental Society and in 2015 she was named non-profit CEO of the year by Nashville’s center for nonprofit management.

Speaker Biographies

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Bo Watson is a member of the Tennessee State Senate, representing part of Hamilton County. He was elected to the senate in 2006, after serving one term as a state representative. Senator Watson is the current chairman of the Senate Finance, Ways and Means Committee. He has also served as speaker pro tempore of the Tennessee Senate (2011-2017) and chairman of the Senate Government Operations Committee (2009-2010). Senator Watson is a graduate of the University of Tennessee at Chattanooga and the University of Tennessee Health Science Center in Memphis. He is a licensed physical therapist and the market director for therapy services at the HCA Parkridge Medical Center in Chattanooga.

Bo Watson, Tennessee State Senator, District 11, Representing Part of Hamilton County

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Scott Wilson serves as the director of community relations and foundation for BlueCross BlueShield of Tennessee, the state’s leading health provider.In this role, he is responsible for directing a long-term community relations strategy for BlueCross through charitable giving and civic support across the state. This includes overseeing the BlueCross Healthy Place Program, a strategic giving effort creating active, healthy spaces in communities across Tennessee. Charitable support is funded through the BlueCross BlueShield of Tennessee Health Foundation and Community Trust, which together provide more than $10 million in annual giving.Wilson and his team also lead TeamBlue, the BlueCross employee volunteer program, which supports the work of nonprofit and civic organizations statewide. Wilson joined BlueCross in January 2018 from Volkswagen Group of America, Chattanooga Operations, where he served as head of communications. There Wilson led the company’s corporate charitable giving portfolio, as well as managed the VW Partners in Education philanthropic commitment to universities across the state of Tennessee and communications planning for its eLabs program.Wilson also held previous positions as corporate communications director at The Johnson Group and director of communications for the City of Chattanooga Mayor’s Office. He earned a Bachelor of Arts in journalism from the University of Tennessee at Chattanooga. He was a member of Leadership Tennessee Class of 2018 and was a member of the Harvard University School of Business’s Young American Leaders Program in 2017.

Scott Wilson, Director, Community Relations and Foundation, BlueCross BlueShield of Tennessee

Speaker Biographies

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