mariott vals framework
TRANSCRIPT
Marriott• American hospitality company• Manages and franchises broad portfolio of hotels• Founded by: J. Willard Marriott• 18 Hotel brands• More than 4087 properties• 80 countries• 6,97,000 rooms
Travel should be inspiring, and inspiration is exactly what you’ll find at Renaissance Hotels worldwide.
VALS• Values, Attitudes and Lifestyles• Research methodology• Psychographic Market segmentation• Guide companies• Tailoring products and services
Innovators• They have such high resources that they could
have any of the three primary motivations.• High income, high self esteem & abundant
resources• Image is important to them • Moxy Hotels
• Marriott Hotels & Resorts
Thinkers• Motivated by ideals.• High resources• Open to new ideas and social change
• Springhill suites
• Fairfield• Renaissance
Believers• Motivated by ideals.• Low resources, conservative• Prefer established brands
• Protea Hotels
• Courtyard
Achievers• Motivated by Achievement.• High resources• Successful work oriented people
• Ritz Carlton• JW Marriott
Experiencers• Motivated by Self-expression.• Youngest, lot of energy• Spend heavily on clothing, fast-foods, music,
etc. • Autograph
• AC Hotels• Edition
Makers• Motivated by Self-expression.• Low resources• They appreciate practical and functional
products • Gayland
Hotels• Marriott
executive appartments
Survivors• They live complacently and within their means
without a strong primary motivation.• Few resources, lowest incomes• Oldest of all segments• Brand loyal customers. • Delta
• Townplace