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Don’t Disconnect Us Mark Schmid, TalkTalk

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Don’t Disconnect Us

Mark Schmid, TalkTalk

About

TalkTalk

Launched in 2003 as part of

Carphone Warehouse

Pioneered free broadband in

2006

Acquired AOL in 2007 and Tiscali

in 2009

De-merged as a separate, FTSE-

250 listed company in 2009

4.2m broadband and phone

customers

What the

Digital

Economy

Bill

proposed

What the

Digital

Economy

Bill

proposed

Rightsholders identify IP

addresses allegedly responsible

for illegal downloading

What the

Digital

Economy

Bill

proposed

Rightsholders identify IP

addresses allegedly responsible

for illegal downloading

They then force ISPs to write

threatening letters to customers

matching these IP addresses

What the

Digital

Economy

Bill

proposed

Rightsholders identify IP

addresses allegedly responsible

for illegal downloading

They then force ISPs to write

threatening letters to customers

matching these IP addresses

Customers get ‘three strikes’ to

comply before potential

disconnection

Problems

with the bill

Problems

with the bill

It won’t stop illegal downloading

Problems

with the bill

It won’t stop illegal downloading

It will punish and frighten

innocent victims

Problems

with the bill

It won’t stop illegal downloading

It will punish and frighten

innocent victims

Why should we threaten our own

customers?

Our

challenge

Our

challenge

Harness mainstream support

against the bill

Our

challenge

Harness mainstream support

against the bill

Persuade the government to

make amendments

http://petitions.number10.gov.uk/dontdisconnectus

http://petitions.number10.gov.uk/dontdisconnectus

Detailed explanation of our stance

Petition clearly

linked to

TalkTalk

spokesperson

Petition clearly

linked to

TalkTalk

spokesperson

Detailed explanation of our stance

Fourth-

largest

petition

on the

site

http://petitions.number10.gov.uk/dontdisconnectus

www.dontdisconnect.us

www.dontdisconnect.us

www.dontdisconnect.us

www.twitter.com/dontdisconnect

www.youtube.com/watch?v=st2tWxB5Fc8

www.talktalkblog.co.uk

What

happened

next

What

happened

next

The election and the wash-up

What

happened

next

The election and the wash-up

Controversial passages kicked

off into the long grass

What

happened

next

The election and the wash-up

Controversial passages kicked

off into the long grass

Judicial review

Statistics

Statistics 14,037 clicks following Stephen

Fry’s tweet after Sing Our

Petition competition

Statistics 14,037 clicks following Stephen

Fry’s tweet after Sing Our

Petition competition

40,000+ posts on websites,

consumer forums, blogs and

message boards

Statistics 14,037 clicks following Stephen

Fry’s tweet after Sing Our

Petition competition

40,000+ posts on websites,

consumer forums, blogs and

message boards

Improved online sentiment

towards TalkTalk – increased

number of positive mentions and

recommendations

What we

learnt

What we

learnt

Branding is important – but so it

transparency

What we

learnt

Branding is important – but so it

transparency

Online hubs help give coherence

and direction to a campaign

What we

learnt

Branding is important – but so is

transparency

Online hubs help give coherence

and direction to a campaign

Different channels do different

things

What we

learnt

Branding is important – but so it

transparency

Online hubs help give coherence

and direction to a campaign

Different channels do different

things

Your lead spokesperson is your

flag-bearer

What we

learnt

Branding is important – but so it

transparency

Online hubs help give coherence

and direction to a campaign

Different channels do different

things

Your lead spokesperson is your

flag-bearer

Don’t under-estimate people’s

interest in complex debates