marketing plan aaa.docxmarketing plan for a new restaurant
TRANSCRIPT
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7/28/2019 marketing plan aaa.docxMarketing Plan For a new restaurant
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marketing plan
onVillage based Theme
restaurant
SUBMITTED TO: PRESENTED BY:
http://www.google.co.in/imgres?q=regal+restaurants&start=122&um=1&hl=en&biw=1024&bih=571&tbm=isch&tbnid=MgkLwoAyQQ359M:&imgrefurl=http://www.justdial.com/Jaipur/regal-vegeterian-restaurant-and-banquets-%3Cnear%3E-ajmer-road/0141PX141-X141-090723111044-J8H9&docid=GDeUsMfa3ZKXzM&imgurl=http://images.jdmagicbox.com/srvg/jaipur/0141PX141.X141.090723111044.J8H9/logo/30c4929b076728baa392a39afbe12540_090724102715.jpg&w=143&h=96&ei=eqVeUaKKFZHJrAf0zIDwBg&zoom=1&iact=hc&vpx=817&vpy=203&dur=94&hovh=76&hovw=114&tx=86&ty=45&page=8&tbnh=76&tbnw=114&ndsp=20&ved=1t:429,r:27,s:100,i:85 -
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Acknowledgment
Perseverance Inspiration and motivation have always played a key role in the success of any
venture. So hereby, it is our pleasure to record thanks and gratitude to the people involved.
Firstly, we thank , for her continuous support in the assignment.
She was always there to listen and to give advice. She is responsible for involving us in the
project on recreational THEME RESTAURANT based on the traditional village theme. She
showed us different ways to approach a problem and the need to be persistent to accomplish any
goal. Without her encouragement and constant guidance we could not able to finish the
assignment. She was always there to meet and talk about any query.
Last, but not least, we would like to thank all group members who support us throughout the
assignment.
Thank you!
Table of ContentsExecutive Summary ....................................................................................................................................... 4
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SITUATION ANALYSIS .................................................................................................................................... 5
Market Analysis ............................................................................................................................................. 6
SWOT ANALYSIS ............................................................................................................................................ 6
COMPETITION ............................................................................................................................................... 8
PRODUCT/SERVICE OFFERINGS .................................................................................................................... 8
KEYS TO SUCCESS ........................................................................................................................... 9
Objectives ........................................................................................................................................... 10
Mission................................................................................................................................................ 10
Marketing Mix ............................................................................................................................................. 10
Market Segmentation ................................................................................................................................. 12
TARGETING.................................................................................................................................................. 13
POSITIONING ............................................................................................................................................... 13
Market Research Summary ......................................................................................................................... 13
Web Plan Summary ..................................................................................................................................... 14
Controls ....................................................................................................................................................... 15
Financial objectives ..................................................................................................................................... 19
Financial Plan .............................................................................................................................................. 19
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Executive Summary
This restaurant business plan is for Regal Restaurant, a new medium-sized restaurant located in a
trendy location of Lucknow i.e Gomti Nagar. Regal's emphasis will be on organic and creative
ethnic food with a theme based on the traditional village culture to attract the residents and
tourists in lucknow . An emphasis on organic ingredients is based on Regal's dedication to
sustainable development. Additionally, the restaurant would be looking a typical village wherein
the whole ambience of restaurant would be like a village. At Regals we would value a peaceful
co-existence promoted by our promoters. This concept of peaceful co-existence and unity in all
diversity would be conspicuously exposed and depicted in the paintings, sculptures and artifices
such as pottery, handicraft, etc. Regal procures local food when possible, reducing their
dependence on fossil fuels used for transportation. The dcor in the restaurant is a visual feast of
handy work created on various types of cloth, where the women have played a vital role. From
the puppets to dolls on horses, thatched huts, rolled velvet menus, regional fare offered in a
typical styled bucket and woks are just few exemplary items on display here.
Services
Regal offers the people of Lucknow a trendy, fun place to have great food in a social
environment. Our chefs have a large repertoire of ethnic ingredients and recipes. Regal forecasts
that the majority of purchases will be from the chef's recommendations. Ethnic recipes will be
used to provide the customers with a diverse, unusual menu. Our Chefs will also be emphasizing
healthy dishes, recognizing the trend within the restaurant industry for the demand for healthy
cuisine.
Customers
Regal believes that the market can be segmented into four distinct groups that it aims to target.
The first group is the lonely rich people. The second group that will be targeted is young happy
customers which are growing at an annual rate of 8% with 150,000 potential customers. The
third group is rich hippies who naturally desire organic foods as well as ethnic cuisine. The last
group which is particularly interested in the menu's healthy offerings is dieting women whose
numbers are increasing in the Lucknow area.
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Management
Regal has assembled a strong management team. Arvind Singh will be the general manager.
Arvind has extensive management experience of organizations ranging from six to 45 people.
Jatin Bisht will be responsible for all of the finance and accounting functions. Jatin has seven
years experience as a CPA. Jatin's financial control skills will be invaluable in keeping Regal on
track and profitable. Lastly, Regal has chef Mario Lango who will be responsible for the back-
end production of the venture. Chef Mario has over 12 years of experience and is a published,
visible fixture in the community.
Most important to Regals is the financial success which will be achieved through strict financial
controls. Additionally, success will be ensured by offering a high-quality service and extremely
clean, non-greasy food with interesting twists. Regal does plan to raise menu rates as the
restaurant gets more and more crowded, and to make sure that they are charging a premium for
the feeling of being in the "in crowd."
The market and financial analyses indicate that with a start-up expenditure of Rs
7332000, Regal can generate over Rs 18980000 in sales by year one, Rs 29380000 in sales by
the end of year two and produce net profits of over 7.5% on sales by the end of year
three. Profitability will be reached by year two.
SITUATION ANALYSIS
Market Summary
Because of the founders' connections within the very Gomti Nagar area of Lucknow, we have an
excellent feel for the area and its core group of customers. They will all share something alike,
which is a feeling of being in the "in crowd" and having "gotten it" in life. Although the crew
will be different and not connect with each other in each segment, each segment is
complementary to the others. We do plan to raise menu rates as the restaurant gets more and
more crowded, and to make sure we are charging a premium for the feeling of being in the "in
crowd."
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Market Analysis
Year 1 Year 2 Year 3 Year 4 Year 5
Potential
Customers Growth CAG
Lonely Rich 10% 400,000 440,000 484,000 532,400 585,640 10.00
Young Happy
Couples 8% 150,000 162,000 174,960 188,957 204,074 8.00%
Rich Hippies 6% 250,000 265,000 280,900 297,754 315,619 6.00%
Dieting
Women 7% 350,000 374,500 400,715 428,765 458,779 7.00%
Other 5% 50,000 52,500 55,125 57,881 60,775 5.00%
Total 7.87% 1,200,000 1,294,000 1,395,700 1,505,757 1,624,887 7.87%
SWOT ANALYSIS
The strengths, weaknesses, opportunities, and threats of the organic restaurant based on a
traditional village theme are listed below along with their weighted impact on the mission. The
strengths of this restaurant come from a combination of the menu and the building itself. By
offering a variety of cuisines Regal can appeal to multiple tastes and bring in more customers.
Not only is the variety of the menu a notable strength, but the nutritional value of these items isas well. In fact, it is believed to be the reason people will come to the restaurant. The building
itself has been designed to provide a comfortable, inviting feel. People can come and not only
enjoy a great meal, but a great atmosphere as well. A key to the success of any business is the
quality of service provided, and the village theme adopted by the restaurant. At Regal all
employees will be experienced with customer service and share a passion for the food they are
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serving. This quality service will provide an enjoyable experience for any customer and will
keep them coming back.
The weaknesses of this business rest in the facts that this is a brand new, unknown
business and that organic food can be quite expensive when compared to its conventional
counterpart. Another weakness that could be noticed is that people specially the youngsters
might not be attracted to come to a restaurant based on a village theme. These weaknesses can be
overcome, but the key to achieving this lies in the marketing of the restaurant. A new business
must initially build a public buzz and make a good amount of positive information available. The
restaurant will build this buzz by marketing through social media, flyers posted around
Lucknow, and other public ads. The higher price of organic food is associated with its increased
nutritional value and the ambience i.e. a typical village style restaurant, if this can be considered
reasonable by consumers than this weakness can be overcome. As a new business, Regal
must also overcome its initial startup debt and limited supply of funds. These will likely only be
weaknesses, obstacles to success, during the first year of operations.
Various opportunities exist within Lucknow that can make Regal a successful restaurant. The
numerous age groups supply a variety of potential clientele. There are also many demographics
that exist within these groups, the most important being the student population of Lucknow. The
largest opportunity for success lies in the growing health conscious attitude of people of
Lucknow, which continues to grow as a result of obesity statistics and television shows, such as
The Biggest Loser. Thebuildings location in a high traffic, both pedestrian and vehicular, area
is an opportunity within itself, as it will give the business constant public exposure. Individuals
who are not members of the sought after age demographics may provide business out of simple
curiosity and walk-ins. People who want to spend their time in a peaceful yet fun filled
environment would be attracted to visit this restaurant as now a days people have a hectic
schedule in city life. Regal will provide a opportunity to taste as well as feel the ambience
While there are only a few threats to the success of Regal, they must all be handled
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strategically or this business could fail. Lucknow is populated by many small businesses,
especially when it comes to restaurants. The main competitors to Regal out of all Lucknow
restaurants are Subway and Mcdonalds. Both restaurants are health oriented and serve
food created from similar ingredients. Regal must work to differentiate itself from these
restaurants in order to become a thriving business.
COMPETITION
In a generic sense, all the restaurants in Lucknow and nearby areas are Regals competitors.
However, in more specific terms, restaurants like Subway, Mcdonalds, KFC, Pizza port, Cabana
China Court, Happy Hot and Cool, Ranjana restaurant, Sai The Restaurant, Sanborn,Aryans, and
other restaurants focused on healthy and quality food are its major competitors.
PRODUCT/SERVICE OFFERINGS
The combination of organic products, the atmosphere, and the environment are what
make this restaurant stand out among its competitors. Regal, as previously mentioned,
provides freshly cooked meals and blended smoothies from organic ingredients. The manager of
New Frontiers Marketplace, a local organic grocery store provided guidance to the organic food
distributor UNFI, United Natural Foods, Inc. UNFI is the leading independent national
distributor of natural, organic and specialty foods in India. The product selection
includes a broad array of natural and organic groceries, frozen, and perishable foods. This
distributor, the New Frontiers Marketplace, and the Cal Poly Organic Farm provides Regal
with every ingredient from herbs and spices to fruit, vegetables, and proteins. Apart from it we
also provide :
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Catering services- We will also provide catering services as per the requirements of ourclients. Whatever be the occasion, like birthday, wedding, anniversary or cocktail parties,
we will offer the best food with a unique style to fulfil various requirements of your
client. Economical pricing and healthy food will be one of our Point of Differences. We
will also offer birthday party catering, wedding party catering, theme party catering,
cocktail party catering to name a few. We will make sure that we don't bother you for
each and every minor detail. As we know and will try to handle every little thing related
to this big event in your life.
Free home delivery- We will also provide free home delivery to our customers. It alsodepends on the order amount of the customers and the distance between our restaurant
and the customers house.
We also organise kitty parties, birthday parties, ring ceremonies ,etc in our restaurant.
DISTRIBUTION
Our restaurant services will be distributed through a number of channels which would
help the target audience in getting what they desire in a better manner. Our website
regalrestaurant.com would provide our customers an easy access to place there order and
get them at their door step within few time. Through our efficient and effective
distribution network we would ensure timely delivery of orders to our customers.
KEYS TO SUCCESS
Based on the assessment of past successes and failures in this domain and of its future
requirements, the key success factors in this market have been identified as robust, relevant, and
contemporary content; credibility/reputation of the delivery team; visibility; flexibility to
accommodate the uncertainty of small developmental organizations; and responsiveness to client
requirements.
The keys to success in achieving our goals are:
Product quality. Not only great food but great service. Managing finances to enable new locations to open at targeted intervals.
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Controlling costs at all times without exception. Instituting management controls to insure replicability of operations over multiple locations. This
applies equally to product control and to financial control.
The creation of a unique, innovative, entertaining, mid-scale atmosphere that will differentiate usfrom the competition.
Hiring the best people available, training, motivating and encouraging them, and therebyretaining the friendliest, most efficient staff possible.
MARKETING STRATEGIES
Objectives
1. Sales of Rs. 18200000 the first year, more than half a million the second.2. Personnel costs less than Rs. 15600000 the first year, less than Rs. 20800000 the second year.3. Profitable in year two, better than 7.5% profits on sales by year three.
Mission
Regal Restaurant is a great place to eat, combining an intriguing atmosphere with excellent,
interesting food that is also very good for the people who eat there. We want fair profit for the
owners, and a rewarding place to work for the employees.
Marketing Mix
For the purposes of increasing business in a restaurant...
Product: The food is crucial. Quality assurance in the food service industry is very important to
the health of the business. If the product (menu) can be differentiated amongst competitors and
stand out with a unique value to customers, it'll work out well for the restaurant. We will add our
dishes according to different states as we will have diversified customers across different states
of the nation. A special attention will be given on the presentation and quality of service
provided to the customers like: Dosa will be served on the banana leaf.
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Price: Pricing strategies need to be employed effectively here. What type of name our restaurant
have? Is it a different dining experience? If there's an intangible value added in the experience of
dining here, then a premium can certainly be charged. For example, if we have the different
cuisine as another restaurant in the area along with different traditional village theme, and our
restaurant is providing entirely different experience, we can probably charge 20% more than the
restaurant that has none of that. We will have product menu starting from the price range starting
from Rs 50 thus giving the customers real value for money, giving quality food in that minimum
prices.
Place: The place, in this unique case, is the ambiance of the restaurant and the staff. How is the
food delivered to the customers? How are they being presented? What is the experience like
dining in the restaurant? All of this needs to be taken into consideration because the component
of the "PLACE" for a restaurant entails the entire process of getting the food into the customer's
mouth. That includes the experience from when they first arrive to park their cars, and beingseated promptly and offered quality service, to when the bill arrives on the table and they leave
the restaurant. The ideal place for the setup of our restaurant in Lucknow will be the area near
Gomti Nagar as it is a residential area and many restaurants are there like Aryans, Windys, Royal
cafe. Presence of these competitors will give us some kind of risk also it will fetch us
competitive advantage as we serve differentiated value to the customers by using entirely
different theme from theme.
Promotion: This is pretty self-explanatory. How is the restaurant perceived by the community?
If it's a large and happening place, how is it perceived in the greater area or even the nation? All
of this needs to be managed by effective promotions. The message the restaurant sends out
(either through advertisements, press features, or word of mouth) needs to be able to generate
awareness and interest among potential customers and existing customers alike.
Our Advertising Plan and media schedule call for targeting customers directly through local
publications aimed at , respectively, singles, couples, and destination customers. We recognizes
the key to success at this time of initial opening is extensive media promotion. This must be done
aggressively in order to accomplish our service goals. A healthy budget is allocated for the first
year. A primary part of the budget is allocated to create the media and customer buzz for the
month prior to opening and the next three months after the grand opening.
Publicity Strategy:
Regal restaurant will focus on the following publicity strategies:
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1. Press Release/Grand Opening2. Print Ads: magazines, newspapers.3. Radio Ads4. Internet ( Web Plan discussed later)
Market Segmentation
The Lonely Rich
Most of the lonely rich are tech workers these days, and most of those tech workers are Internetworkers. Their life has become their website servers and code they write, and the people whohelp them to make the decisions in that world. They hang out with each other, but desperatelywant to get away from it and use the money they are racking up. Because this wealth has comefairly easily for them, it is particularly easy to separate them from their money again - they spendthe most on drinks, appetizers and tips.
Young Happy Couples
The restaurant will have an atmosphere that encourages people to bring dates and to havecouples arrive. It won't be awkward for others, and Regal does want to be a social place wherepeople meet each other and develop a network. These young couples are generally verysuccessful but balanced and won't be spending as much on drinks.
The Rich HippiesThe rich hippies in Lucknow are a massive group with tremendous influence over the city'sgovernment and private enterprise. They wear tie-die but drive BMWs and crave the feeling ofbeing in a social circle that is changing the world - even if in different ways than in their glorydays. We will cater to their ecological ideology and contribute to charities to help them part withmore of their money.
Dieting WomenThe organic food menu will always have a line of extremely delicious very low-fat meals. Regalwill have tables of women meeting like they do in shows like Sex and the City, to discuss alltypes of matters while feeling good about the food they eat.
DIETING MENThe organic food menu will always attract the health freak men with the extremely deliciousvery low fat meals. Gym goers, Sport players would see Regal as their dining paradise wherethey could eat whatever they want without concerning about the fat they would consume asanything and everything they eat here would be low in fat and healthy.
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TARGETING
Fueled by an increasingly health conscious and environmentally aware consumer base,
organic produce, the largest organic sector, has experienced unprecedented growth in
recent years. With growth rates averaging 15 percent over the past eight years and sales
totaling $5.4 billion in 2006, organic produce is expected to play a consistently important
role within the organic industry with sales expected to increase an average of 7 percent
between 2007 and 2010 (Nutrition Business Journal, 2007)
Regal restaurant will focus on the following markets :
Gym going people Dieting women Health conscious people Sports freak Old age people who are cautious regarding their health
POSITIONING
Regal will position itself as an ethical, competent, compassionate, healthy food provider. It
would like to be known for its:
Healthy foodGood ambience and pleasant atmosphere
Integrity
Reliability and responsiveness as a business unit.
Market Research Summary
Instead of building a business around a preconceived concept, we conducted market research andbuilt a concept around our consumers. Our market analysis identified the following key drivers
as areas of opportunity to provide service to restaurant customers:
Portion Selection:Nearly 95% of our surveyed focus group endorsed having a choice of
different size portions. This statistic is in line with findings reported by the Survey. Our
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restaurant concept is built to offer different-sized portions with a touch of village type
atmosphere which is different in its class. Our customers want the option to choose what satisfies
their appetite and we serve them what they want.
Menu Variety: Ethnic restaurants are increasing in country. The surveys of international
cookbooks, food magazines, TV cooking shows and imported goods offers ample evidence that
India, as a whole, is currently on an international tasting spree. In fact, eating places that identify
themselves as ethnic establishments numbered nearly 2800,000 in 2010 and recorded sales of Rs
30.5 billion. Our research results do not identify any single ethnic style of restaurant as desired,
but rather suggest that incorporating strong multi-ethnic influences in the menu selection will be
popular. Again, variety is the underlying element for this concept. We will provide different
types of cuisines in our menu to serve different type of customers from different states under a
single roof.
The Dining Experience: Customer satisfaction with food and service has been and continues to
be of utmost importance, but our findings indicate that the dcor, lighting, bar, and other options
to improve the dining experience are also factors in customer decisions. Our restaurant takes all
these factors in consideration for the design of this ethnic restaurant delivering the customers the
feel of ethnicity with the quality they want, this differentiate us with others. The anmbience will
follow the village culture. For ex. cutlery used will be of brass giving the feel of ethnicity.
Different dishes will be served in the handi and taditional bowls and plates. The overall outlook
of the staff serving the food will be traditional i.e. their outfits. The lighting effects will also beaccording to the village theme like use of kerosene lanterns, use of candels for decoration.
Reasonable Prices: This was no surprise given the economic tide. Although the restaurant
industry as a whole has seen growth, customers are demanding value for their dining rupee.
Menu is priced at a mid-tier level, with no dish over 500 Rs. In addition we have an extended
deserts and Appetizer selection priced between RS 100Rs 249, allowing budget dining in a
full-service restaurant.
Web Plan Summary
Restaurant will have a dedicated website. It will be the virtual business card and portfolio for the
company, simple, contemporary and well designed. Our site will offer our menus, prices, reviews
and happenings at our restaurant. We will also have a monthly review about what did happen at
our place to get new customers interested in our restaurant.
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Our website will be used to try out new offers, starting with an on-line order feature on Sunday ,
and expanding if the concept gains favor with our customers. A customer will be able to order a
selection for pickup using a credit card, debit cards, netbanking. Selections will be based on our
pre-packaged meals available during the sunday. This is also a potential for customers needing
catering facility from us.
The website will include email capabilities and online reservations and special events scheduling
too for the customers requiring this facility from us.
We can feature our restaurant at daily deal websites like:
1. Snapdeal.com2. Groupon.com3. Khojguru.com
Offering deals and discounts for customers which will give us publicity as well as help us
gaining new customers.
Controls
1. Client feedback And Client retentionRetain More Customers, Gain Piece of Mind
Its a fact. 80% off all dissatisfied customers can be reclaimed, if you address their issues quickly
and professionally.
Our unique customer feedback request system will allow customers to tell you how they want
to be responded to and to what degree of urgency their issue is.
1.Custom Designed Comment Cards
We will design and print custom comment cards with the questions that customer choose. All
comment cards will be designed with our restaurant's theme i.e village theme in mind.
2.Use technology to gather feedback and improve the business in real time:
The restaurant will have its page on Facebook to encourage fans to submit innovative ideas. ThisFacebook page will have an Ideas section where customers can submit any ideas they have for
the restaurant. There will be a Projects section, where the company asks fans for opinions on
specific items
3.Brief survey online or by phone :
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At the bottom of restaurant receipts there will be an invitation to complete a brief survey online
or by phone. Customers who do receive a validation code for a free custard (kheer) on their next
visit.
4.Call-back requests:
We will also have call- back request. So an actionable item would be to, within 24 hours, call
back a guest that had a poor experience and wanted to make it right. Thats very impressive to
our guest, for somebody to call them back and utilize this information in real time.
Responding to negative feedback immediately like this can improve the chances of retaining the
customer. We will look at it daily and determine actionable items and fix any problems
Through modern technologies like social media and various POS tools, operators can access
immediate feedback on attributes like individual store cleanliness, menu options, speed of
service, and food qualityfeedback that comes directly from a customer motivated to share their
experiences. This information can be used to measure store problems, trends, and guest loyalty.
Some new technology is even helping operators test major brand changes like menuboards,
pricing, and promotions.
Implementation Milestones
The following milestones identify the key marketing programs. It is important to accomplish
each one on time, and on budget.
Milestones
Advertising Start Date End Date Budget Manager Department
Marketing plan
completion1/1/2014 2/1/2014 $0 Arvind Department
Banner ad campaign #1 2/1/2014 4/1/2014 25000 Arvind Department
Total Advertising
Budget 25000
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PR Start Date End Date Budget Manager Department
Other $0
Other $0
Total PR Budget $0
Direct Marketing Start Date End Date Budget Manager Department
Direct mail campaign #1 2/1/2014 4/1/2014 5000 Arvind Department
Insert campaign #1 2/1/2014 4/1/2014 5000 Arvind Department
Direct mail campaign #2 10/1/2014 1/1/2014 7000 Arvind Department
Insert campaign #2 10/1/2014 1/1/2014 7000 Arvind Department
Total Direct Marketing
Budget24000
Web Development Start Date End Date Budget Manager Department
Name me 3000
Other $0
Total Web Development
Budget3000
Marketing Organization
Arvind Singh will be the general manager. Jatin Bisht will be responsible for all of the finance
and accounting functions. , Regal has chef Mario Lango who will be responsible for the back-
end production of the venture.There will be 8 waiters working in the regal.
Contingency Planning
Difficulties and risks:
1.Inadequate Capital
Many new restaurant owners set out with a solid business plan but lack adequate funding. They
can greatly underestimate how much it costs to not just open a restaurant but to keep it running
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during the first few crucial months and years. To decrease our risk, we will plan to have several
months of funding to cover the costs of salaries, food and bills. It can take a while to simply
break even with a new restaurant, much less make a profit.
2.Demanding Workload
From the business planning stage to opening and running the restaurant, we will work overtime
hours. The work you will be doing may not be the type to which you're accustomed. For
example, while you may be adept at accounting or hiring, you'll likely need to perform a wide
range of duties, from cleaning to establishing relationships with food and service providers.
Some of the 60 percent failure rate can be attributed to not being able to keep up with the
demands of the industry. Although there is no way around the amount of work involved, having
business partners to share the load helps, as does having family support.
3.Location
Location might appear to be one of the most important ingredients to success. While location is
important, it can also work against us. Choosing a location that is very popular for restaurants
means the rent will likely be higher and the competition stiffer
4.Food Safety Concerns
Food poisoning is a major cause of concern for restaurant owners. Restaurant personnel are
trained in food safety, but may not take food safety concerns seriously. Even the safest
restaurants can have problems with food borne illness due to previously contaminated food.
Fire Safety
Restaurant cooking carries a big risk of fire. Restaurants do a lot of cooking using higher
temperatures. When a fire does happen, the risks are greater because the restaurant is likely filled
with diners. Fortunately, most kitchen staff are trained and experienced in putting out fires and
restaurants are generally equipped with fire safety equipment.
Frivolous Lawsuits
Frivolous lawsuits are a risk that every business faces. We can be sued for burns caused by
coffee that's "too hot" or a mugging that occurs in a poorly lit parking lot. We can be held liable
for the poor judgment of your employees and in some cases the actions of your customers. Evenif our business and its employees are completely free of all wrongdoing, we're on the hook for
expensive legal fees. A comprehensive insurance package can alleviate many of these risks to
your restaurant.
Worst case risks may include:
Determining that the business cannot support itself on an ongoing basis.
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Having to liquidate equipment or intellectual property to cover liabilities. Recall of bank loans due to default in payments.
Financial objectives
Annual organic growth in revenue of at least 10%.
Growth of the company, with higher ROI
Return on Sales (ROS) of more than 10%.
Return on investment (ROI) inclusive of goodwill of more than 17.5%.
Become a zero debt institution in about five years. Payment terms and stock levels of each operation in line with the market,
taking account of local variations.
A healthy free cash flow given the organic growth achieved.
Solvency ratio not below 30%.
Interest-bearing debt/EBITDA of lower than 3.0.
Dividend distribution of 30% of the net profit, unless dictated otherwise by
intended long-term investments.
Financial Plan
Restaurant financial model is based on a business concept to "Plan for the Worst, but Manage
for the Best." We have approached the financial plan as follows:
The First Year projections anticipates a below average sales volume, below average seat turn,
and above average food/beverage cost. This position will help us ensure sufficient financial
planning to accommodate a reasonable ramp-up period, and business success, also ensuring that
we do not enter this venture under-capitalized.