marketrak issue resolution tool retail market participant workshop
DESCRIPTION
MarkeTrak Issue Resolution Tool Retail Market Participant Workshop. MarkeTrak Overview. Bulk Insert Requirement 4. Bulk Insert. A method via the GUI application to submit multiple issues at once Must use a csv (comma separated value) file to submit issues - PowerPoint PPT PresentationTRANSCRIPT
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MarkeTrakIssue Resolution Tool
Retail Market Participant Workshop
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MarkeTrak Overview
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Bulk Insert
Requirement 4
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Bulk Insert
• A method via the GUI application to submit multiple issues at once
• Must use a csv (comma separated value) file to submit issues
• All issues within a single csv file must be of the same issue sub-type
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Bulk Insert – Creating csv file
• Guidelines for creating csv input file– Bulk Insert Templates can be found on the MarkeTrak
Information page. (http://www.ercot.com/services/client_svcs/mktrk_info/index)
– Use the MarkeTrak data field tables as a guide. – Must use all fields even if left blank– Follow csv file format rules:
• Pay attention to special characters because it may alter columns
– Exclude header row
Requirement 4
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Bulk Insert
• DATE FORMAT:
YYYY-MM-DDTHH:MM:SS
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Bulk Insert – Creating csv fileCancel With Approval Template found on MarkeTrak Information page.
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Bulk Insert – Creating csv file
**NOTE: 1 in the Optional Columns N and O means run those validations. Otherwise Validations are defaulted to 0 (do not run) Requirement 4
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Bulk Insert – Creating csv file
Delete both of the Header Rows before saving
as a csv file
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Bulk Insert – Creating csv. file
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**You will have to open your csv file in notepad and verify that all fields are represented by commas.**
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**Add any missing commas (place holders) to the issues**
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Background ReportRequirement 17
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• Market Participants have requested the ability to run reports that would involve more than 1000 rows of data.
• In an effort to accommodate this request, ERCOT has enabled Market Participants to request reports that are run in the background and are delivered either as attachments or posted to TML.
• Report will be posted as a .csv file• This ability allows Market Participants to increase their
efficiency by allowing the Market Participant to request large reports and continue working in MarkeTrak while the report is being run.
• Multiple background reports can be requested, so Market Participants do not have to wait for an individual report to complete before moving on to other MarkeTrak tasks.
Background Report Overview
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From Submit Tree, CR selects Background Report
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CR then selects the appropriate report from the drop-down menu and types any comments (optional) and clicks
“OK” button
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Background Reports Available and Descriptions
Report Name Report Description
Average Days Open Report to Provide average days open by subtype for the time frame specified.
Count of Active and Inactive Issues Report to provide a count of Active and Inactive issues for the time frame specified.
Count of Issues Resolved Outside Benchmark
Returns a count of issues closed outside of the specified benchmark number of days for a particular time frame.
Count of Issues Resolved Within Benchmark
Returns a count of issues resolved within the specified benchmark number of days for a particular time frame.
Count of Issues in State Report to provide the total number of issues in each state for the selected subtype(s) for the time frame specified.
Details for Issues Resolved Outside of Benchmark
Returns details for issues closed outside of the selected benchmark number of days within the time frame specified.
Issue Details by ESIID Issue Details for a select group of ESIIDs for the subtype(s) selected.
Issue Details by Issue ID Issue Details for a select group of Issue IDs for the subtype(s) selected.
New User Issue Access Report to add a new user to the existing issues for the purpose of granting visibility.
Time in State Report to provide the days an issue spent in each distinct state both the first time it moves into the state as well as the last time if applicable.
Total No. Closed Report to provide a count by subtype of all issues closed within the specified time frame.
Issues Open Outside Benchmark Report to Provide the active issues that have been open outside of the selected benchmark number of days.
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CR is then given a screen showing what report they are requesting. CR
will then click the “Provide Parameters” button.
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CR Selects Destination for report (either Issue Attachment or TML) from the Report Destination
drop-down menu
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CR Selects applicable project(s) from the MarkeTrak Projects drop-
down menu. *Note: All background reports have the option, but some background reports do not require the MarkeTrak Projects field to be populated.
All required parameters for the report type selected will be shown above the Report Destination drop-down menu
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CR Inputs Parameters required for the type of background report that is being requested. Different reports have different parameters. Any parameters that are not necessary will either not be visible or will show the “Not Used” header.
Once all Parameters are filled out, CR clicks the “OK” button
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If CR would like to be notified upon completion of the report, the CR Clicks the “Actions” drop-down menu, selects “Add Item Notification” and selects “MT –
Background Report has been prepared”. This must be done prior to submission of the report request.
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CR then reviews the details of the background report submission and has the option to either ‘Update Parameters’, ‘Withdraw’, ‘Add Comment’ or
“Submit Report” using the buttons at the top of the page.
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At this point the report has been submitted and will be posted either as an attachment or to TML, whichever
was requested.
Reports will be available on TML for 30 days
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Once the report has completed and is either attached to the issue or posted to TML, the MarkeTrak issue will Auto-Close.
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Screenshot of an example report
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If the report encounters an error, the report will post with all data present up to the point in which the error occurred and will include a description of the source of the error in the last populated column.
Possible errors may include (but not limited to):• SQL errors
– Data requested in wrong format (date that does not exist, etc)
– Start and Stop time transposed
If a report encounters an error, you cannot modify the report once submitted. You will have to submit another background report request with the needed modifications.
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Requirement 31
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LSE in ERCOT System but not in MP System
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LSE relationship record present in ERCOT system but not in MP system
SubmittedTDSP to ERCOT
CR to ERCOT
• TDSPs and CRs should file this variance when:– LSE relationship should be removed at ERCOT
• When a de-energized period would be created in ERCOT’s systems to complete a Variance, the TDSP will be asked to confirm rep of record for the affected time period
• Submitting MP and Assignee must be in agreement prior to process the change request
ERCOT ResolutionRemove LSE relationship from ERCOT systems
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LSE relationship record present in ERCOT system but not in MP system
• Requested Resolution equals Remove LSE relationship
from ERCOT systems
• Information should reflect relationship as is present in
ERCOT systems and is communicated to the MP through
their ESI ID Data Extract (SCR727)
• If a de-energized period is being created in ERCOT systems
where TDSP reflects a rep of record, TDSP is required to
inform ERCOT of rep of record as is reflected in their
systems per RMS decision on 8/14/2003
• Most required fields are found in your ESI ID Extract
(SCR727)
Quick Notes
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LSE in ERCOT system not MP
1. The TDSP selects the Submit tab
2. From the Submit Tree, select LSE in ERCOT system not MP
1
2
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3. The following fields must be populated for successful submission of a DEV- LSE sub type LSE in ERCOTSystem not MP:AssigneeESI ID UIDESIIDSTARTTIMESTOPTIME- optionalPROFILECODEREP CODEADDTIMESTATUS
ROR 1 (if Submitter is TDSP)
4. Select OK
LSE in ERCOT system not MP
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3
4
Requirement 31
TDSP
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LSE in ERCOT system not MP
Three Validations Occur:
– ESI ID Validation- Is the ESI ID valid?
– ESI ID Duplicate Check- Are there any other MarkeTrak issues submitted with the same ESI ID for the same company?
– TDSP associated with ESI ID?
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LSE in ERCOT system not MP
The issue enters ERCOT’s queue in the state of “New” and is visible only by the Submitter, Assignee and ERCOT
The Submitter can ‘Withdraw’ only. ERCOT can acknowledge it only
TDSP
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LSE in ERCOT system not MP
5. ERCOT selects ‘Begin Working’
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Only ERCOT and TDSP can view the TDSP Information within the issue. (Requirement 31)
ERCOT
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LSE in ERCOT system not MP
6. The Submitter can no longer ‘Withdraw’ the issue. ERCOT has the options: ‘Passed Analysis’ or ‘Unable to Complete’, which transitions the issue to an “Unable to Complete (PC)” status or ERCOT selects primary path: ‘Passed Analysis’
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ERCOT
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LSE in ERCOT system not MP
7. The following fields must be populated by ERCOT to complete the transition based on this sub type: Usage Matches Date Requested, Usage Loaded for Date Requested and Usage for Time Period
8. Once these fields are populated, ERCOT selects ‘OK’
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8
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ERCOT
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LSE in ERCOT system not MP
The issue is transitioned to a state of “New (Pending Approval)”. The visibility of the issue remains unchanged. Only the Responsible MP (CR) can transition and the only option is ‘Begin Working’
CR
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LSE in ERCOT system not MP
From the state of “In Progress-Pending Approval” the Responsible MP has three options: ‘Update Approved’, ‘No Agreement Reached’ or ‘Modify/Reassign’ for Approval transitioning to a “New-Pending Approval State”
CR
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LSE in ERCOT system not MP
9. Selection of ‘Update Approved’, the Responsible MP is agreeing to the current requested resolution
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CR
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LSE in ERCOT system not MP
10. The Responsible party (CR) can provide Comments at this time and Select ‘OK’. The issue will transition to state “New (ERCOT Resolve)
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CR
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LSE in ERCOT system not MP
11. ERCOT selects ‘Begin Working’
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ERCOT
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LSE in ERCOT system not MP
12. ERCOT has the option to select ‘Additional Info Required’, ‘Unexecutable’ or ‘Complete’. In this example, ERCOT selects ‘Complete’
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ERCOT
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LSE in ERCOT system not MP
The change would be made in Siebel/Lodestar and notifications would be sent to affected MPs. The issue is transitioned to a “Pending Complete” state
The Submitter has the option to close the issue by selecting ‘Complete’ or the issue will be auto closed in 14 calendar days
TDSP
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LSE in ERCOT system not MP
The issue will transition to a “Complete” (Closed) state.
TDSP
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Questions
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LSE Date Change: Start Time and Stop Time
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LSE relationship records present in both systems but Start and Stop Time do not match
SubmittedTDSP to ERCOT
CR to ERCOT
• TDSPs and CRs should file this variance when:– LSE relationship STARTTIME and STOPTIME should be changed at ERCOT
• Analysis performed to determine if the new relationship conflicts with existing LSE relationships. When a de-energized period would be created in ERCOT’s systems to complete a Variance, the TDSP will be asked to confirm rep of record for the affected time period. Affected CR will be notified
• Submitting MP and Assignee must be in agreement prior to process the change request
ERCOT ResolutionChange LSE Relationship STARTTIME and STOPTIME in ERCOT systems
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• Date different should exceed +/- 2 calendar day variance.
• Requested Resolution equals Change LSE Relationship STARTTIME and STOPTIME in ERCOT systems
• New Start Time <> STARTTIME; format mm/dd/yyyy 00:00:00
• New Stop Time <> STOPTIME; format mm/dd/yyyy 23:59:59
• ERCOT’s preferred method of indicating an active relationship is to
leave the STOPTIME/New STOPTIME blank
• If a de-energized period is being created in ERCOT systems where TDSP reflects a rep of record, TDSP is required to inform ERCOT of rep of record as is reflected in their systems per RMS decision on 8/14/2003
• Most required fields are found in your ESI ID Extract (SCR727)
Quick Notes
LSE relationship records present in both systems but Start and Stop Time do not match
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LSE in ERCOT system not MP
1. The CR selects the Submit tab
2. From the Submit Tree, select LSE date change: Start and Stop
1
2
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LSE Date Change: StartTime
3. The following fields must be populated for successful submission of a DEV- LSE sub type LSE date change: Start and Stop
Assignee
New STARTTIME
STARTTIME
STOPTIME
STATUS
UIDESIID
PROFILE CODE
REP CODE
ADDTIME
ROR1 (if Submitter is TDSP)
4. Select OK
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3
4
CR
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LSE Date Change: StartTime
Three Validations Occur:
– ESI ID Validation- Is the ESI ID valid?
– ESI ID Duplicate Check- Are there any other MarkeTrak issues submitted with the same ESI ID for the same company?
– TDSP associated with ESI ID?
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LSE Date Change: StartTime
The issue enters ERCOT’s queue in the state of “New” and is visible only by the Submitter, Assignee and ERCOT
The Submitter can ‘Withdraw’ only. ERCOT can acknowledge it only
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CR
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LSE Date Change: StartTime
5. ERCOT selects ‘Begin Working’
5
ERCOT
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LSE Date Change: StartTime
6. The Submitter can no longer ‘Withdraw’ the issue. ERCOT has the options: ‘Passed Analysis’ or ‘Unable to Complete’, which transitions the issue to an “Unable to Complete (PC)” status or ERCOT selects primary path: ‘Passed Analysis’
6
ERCOT
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LSE Date Change: StartTime
7. The following fields must be populated by ERCOT to complete the transition based on this sub type: Usage Matches Date Requested, Usage Loaded for Date Requested and Another CR Involved
8. Once these fields are populated, ERCOT selects the ‘OK’
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7
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ERCOT
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LSE Date Change: StartTime
The issue is transitioned to a state of “New (Pending Approval)” with the TDSP as the Responsible Party.
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LSE Date Change: StartTime
9. The Responsible MP (TDSP) selects ‘Begin Working’
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TDSP
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LSE Date Change: StartTime
From the state of “In Progress-Pending Approval” the Responsible MP has three options:
‘Update Approved’
‘No Agreement Reached’
‘Modify/Reassign’
TDSP
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LSE Date Change: StartTime
10. Selection of ‘Update Approved’, the Assigned MP did agree with the current requested New STARTTIME and New STOPTIME.
The TDSP is required to enter Rep of Record Information (Requirement 31) in the TDSP Information section if:
New StartTime > StartTime and/orNew StopTime < StopTime
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10a
10b
CR
Requirement 31
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LSE Date Change: StartTime
The issue is transitioned to a “New (ERCOT Resolve)” state with ERCOT as the Responsible Party
TDSP
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LSE Date Change: StartTime
11. ERCOT selects ‘Begin Working’
11
ERCOT
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LSE Date Change: StartTime
12. ERCOT Selects ‘Complete’; the change would be made in Siebel/Lodestar and notifications would be sent to any MPs affected by the change
ERCOT
12
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LSE Date Change: StartTime
The issue is transitioned to a “Pending Complete” state. The Submitter has the option to close the issue by selecting ‘Complete’ or the issue will be auto closed in 14 calendar days
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LSE Date Change: StartTime
13. The Submitter will select ‘Complete’
13
CR
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LSE Date Change: StartTime
The issue will go to a “Complete” state and be Closed.
CR
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ERCOT InterventionRequirement 33
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An ERCOT Intervention can occur for the following reasons:
1. The wrong CR is assigned and Proprietary information is included in the issue. An ERCOT Intervention will remove the proprietary information from the wrong CRs view and close the issue.
2. An issue is in a “Hung” state because of a Market Participant leaving the market or unable to access the issue.
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TDSP creates a Safety Net issue but assigns the incorrect CR.
ERCOT Intervention
Wrong CR Assigned
TDSP
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The Assignee’s view of the issue before ERCOT Intervention.
Wrong CR View
ERCOT Intervention
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The TDSP contacts ERCOT via email or phone to inform them that the wrong CR is included on a MarkeTrak issue and the issue needs to be closed.
ERCOT opens the issue and hits the ‘Intervention By ERCOT’ button
ERCOT
ERCOT Intervention
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ERCOT enters Required *Comments at this point and selects ‘OK’
ERCOT
ERCOT Intervention
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The issue will be transitioned to a state of “Closed By ERCOT (Closed)” and all proprietary information will be hidden from all MPs involved except ERCOT.
ERCOT View
Only ERCOT will continue to see issue information
ERCOT Intervention
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Submitter and Assignee will only have Comments field available for review and ERCOT will be the owner.
Wrong CR View
ERCOT Intervention
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API Changes
When an Issue is “Intervention by ERCOT” the last modified date will be updated. This will trigger the MP’s backend system to pull a Query Detail for the Issue. In the Query Detail Response, all proprietary fields will be X’ed and O’ed. All issue attachments will not be sent, triggering the MP’s API Backend System to remove any attachment information. The issue will be in a “Closed by ERCOT” state.
API Users will need to make a minor recompile of their backend applications to comprehend “Closed by ERCOT” state by updating all the Issue’s fields (removing Proprietary data) and Closing the Issue from continued processing.
ERCOT Intervention
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ERCOT Intervention
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Support XML CharactersRequirement 34
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Requirement 34
Market: Support for XML Special Characters
Description• All XML reserved characters should be supported
throughout the GUI, API and Bulk Insert MarkeTrak Interface on all text fields. This will resolve a current problem with special characters causing XML parsing errors with the API Interface (‘,&,<,>)
• This will resolve a current problem with special characters being pulled through the API
• Special characters are able to be received and interpreted correctly
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Requirement 34
API user’s backend applications will need to be updated to be able to encode any special characters received to be XML compatible. Also their
backend applications will need to be updated to be able to decode any XML compatible special characters into user friendly characters. In this way the
company’s MarkeTrak users will not see any impact
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Requirement 36
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Email Responsible Party – Selecting this button will allow the user to contact the Responsible MP Primary, Secondary and Issue Owner directly.
Yes
Requirement 36
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The email will be attached to the Issue as a Note Attachment.
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Requirement 37-40
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Day To Day Subtype Descriptions
Premise Type Requirement 37…CR users to submit an issue to ask that the TDSP evaluate the Premise Type associated with an ESI ID for a possible change and update if applicable.
Service Address Requirement 37…CR users to submit an issue to ask that the TDSP evaluate the Service Address associated with an ESI ID for a possible change and update if applicable.
Service Order - 650 Requirement 39…CR/TDSP has an issue concerning the 650 service orders.
Move Out With Meter Removal Requirement 40…TDSP will notify CR that a Move Out transaction is necessary after a 650_04 was sent to CR.
Safety Net Requirement 38…TDSPs submit to CRs when requesting a backdated MVI on a previous Safety Net Order request.
Other …CR/TDSP has Day to Day issues that do not fit one of the Sub Types indicated above such as: Siebel/997 reports, CSA’s.
Issue Sub-Type:
Submitted when…
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Premise Type and
Service AddressRequirement 37
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Premise Type
The CR needs the TDSP to evaluate the Premise Type for a certain ESI ID and update if applicable
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Premise Type
The CR selects the Submit tab
From the Submit
Tree, select Premise Type
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Premise Type
The following fields must be populated for a successful submission of a Day to Day Issue sub type Premise Type:
*Assignee
The Assignee will be the TDSP associated with the ESI ID and is determined by the Submitter.
*ESI ID
*New Premise Type
What the CR feels the new Premise Type should be.
*Comments
Comments are required
Select ‘OK’
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CR
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Premise Type
3 Validations Occur:– ESI ID Validation- Is the ESI ID valid? – ESI ID Duplicate Check- Are there any other MarkeTrak
issues submitted with the same ESI ID for the same company?
– TDSP associated with ESI ID?
Selecting ‘OK’ after each validation will override the validation and take you a step further in submitting your issue
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Premise Type
The issue enters the TDSP’s queue in a state of “New” and is visible only by the Submitter (CR) and the TDSP
The Submitting CR can ‘Withdraw’ the issue at this point
CR
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Premise Type
The TDSP selects ‘Begin Working’ and the issue is transitioned in a new state of “In Progress Assignee”. At this point, the Submitting CR can no longer ‘Withdraw’ the issue
TDSP
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TDSP
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Premise Type
The TDSP reviews the issue and has the following options:
– “814_20 Sent/ Complete” – This means you have sent an 814_20 Maintain in order to update the Premise Type for the ESI ID. This transitions to a state of “Pending Complete”
– ‘Unexecutable’- This means you will not be able to resolve the issue. This transition results in state “Unexecutable- Pending Complete”
– ‘Return to Submitter’- This means you need additional information from the submitter to resolve the issue. This transition does not close the issue. Once selected it requires comments and then the issue is transitioned back to the Submitter for more information
The Submitting CR at any point can close the issue by selecting the ‘Close’ button. The issue will then go into a “Closed By Submitter” state
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Premise Type
The TDSP will send the 814_20 Maintain transaction and select ‘814_20 Sent/Complete’
TDSP
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Premise Type
TDSP Comments are required. TDSP presses ‘OK’ to transition the issue to a state of “Pending Complete” with the Submitter as the Responsible Party.
TDSP
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Premise Type
In this state, the CR has the option to close the issue by selecting ‘Complete’ or the issue will be auto closed in 14 calendar days
CR
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Premise TypeCR
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Service Address
The CR needs the TDSP to evaluate the Service Address for a certain ESI ID and update if applicable
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Service Address
The CR selects the Submit tab
From the Submit
Tree, select Service Address
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Service AddressThe following fields must be populated for a successful submission of a Day to Day Issue sub type Service Address:*Assignee
The Assignee will be the TDSP associated with the ESI ID and is determined by the Submitter. *ESI ID*New Service Address
What the CR feels the new Service Address should be. *New Service City
What the CR feels the new Service City should be. New Service State
Defaulted to ‘TX’. *New ZIPCODE
What the CR feels the new Service Address should be. *Service Address
What the current Service Address is. *Service City
What the current Service City is. Service State
Defaulted to ‘TX’. *ZIP
What the current Zip Code is.*Comments
Comments are requiredSelect ‘OK’
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CR
The CR will enter in the required information and Select ‘OK’ to Submit issue.
Service Address
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Service Address
3 Validations Occur:– ESI ID Validation- Is the ESI ID valid? – ESI ID Duplicate Check- Are there any other MarkeTrak
issues submitted with the same ESI ID for the same company?
– TDSP associated with ESI ID?
Selecting ‘OK’ after each validation will override the validation and take you a step further in submitting your issue
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Service Address
The ‘Service Address’ Workflow will now follow the same Workflow as ‘Premise Type’.
1. MarkeTrak issue is assigned to the state of “New” with the TDSP as the Responsible Party.
2. TDSP User selects ‘Begin Working’
3. MarkeTrak issue is assigned to the state of “In Progress” with the TDSP as the Responsible Party.
4. TDSP User selects ‘814_20 Sent/Complete’ and enters Required Comments.
5. MarkeTrak issue is assigned to the state of “Pending Complete” with the Submitting MP as the Responsible party.
6. Submitting MP User selects ‘Complete’ MarkeTrak Issue is assigned to the state of “Complete” with the Submitting MP as the Responsible Party.
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Service Order - 650Requirement 39
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Service Order - 650
The CR sends a 650_01 transaction, but receives a 650_02 Reject transaction and would like more
explanation on reject reason.
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The CR selects the Submit tab
From the Submit
Tree, select Service Order- 650
Service Order - 650
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The following fields must be populated for a successful submission of a Day to Day Issue sub type Premise Type:
*Assignee
The Assignee will be the TDSP associated with the ESI ID and is determined by the Submitter.
*ESI ID
*Original Tran ID
*Tran Type
The 650 transaction type that the submitter would like the Assignee to evaluate.
*Comments
Comments are required
Select ‘OK’
Service Order - 650
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CR
Service Order - 650
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Validations Occur:– ESI ID Validation- Is the ESI ID valid? – ESI ID Duplicate Check- Are there any other MarkeTrak issues
submitted with the same ESI ID for the same company?– TDSP associated with ESI ID?– Global ID Duplicate Check- Are there any other MarkeTrak issues
submitted with the same global id (ESI ID + original tran id) for the same company?
– Invalid Original Tran ID/ ESI ID combination does not exist - ERRORESI ID/ Original Tran ID combination “global id” is not valid according to the ERCOT Registration System
Click OK again after corrections made to continue or Cancel to abort
Selecting ‘OK’ after each validation will override the validation and take you a step further in submitting your issue
Service Order - 650
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The issue enters the TDSP’s queue in a state of “New” and is visible only by the Submitter (CR) and the TDSP
The Submitting CR can ‘Withdraw’ the issue at this point
CR
Service Order - 650
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The TDSP selects ‘Begin Working’ and the issue is transitioned in a new state of “In Progress Assignee”. At this point, the Submitting CR can no longer ‘Withdraw’ the issue
TDSP
Service Order - 650
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TDSP
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The TDSP reviews the issue and has the following options:
– “Complete” – This means you have reviewed the issue and can provide feedback on the transaction in question. This transitions to a state of “Pending Complete”
– ‘Unexecutable’- This means you will not be able to resolve the issue. This transition results in state “Unexecutable- Pending Complete”
– ‘Return to Submitter’- This means you need additional information from the submitter to resolve the issue. This transition does not close the issue. Once selected it requires comments and then the issue is transitioned back to the Submitter for more information
The Submitting CR at any point can close the issue by selecting the ‘Close’ button. The issue will then go into a “Closed By Submitter” state
Service Order - 650
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The TDSP will review the transaction and select ‘Complete’
TDSP
Service Order - 650
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TDSP Comments are required. TDSP presses ‘OK’ to transition the issue to a state of “Pending Complete” with the Submitter as the Responsible Party.
TDSP
Service Order - 650
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In this state, the CR has the option to close the issue by selecting ‘Complete’ or the issue will be auto closed in 14 calendar days
CR
Service Order - 650
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CR
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Move out with Meter Removal
Requirement 40
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Move Out with Meter Removal
The TDSP is requesting a Move Out transaction on an ESI ID to de-energize the premise after a Meter Removal transaction (650_04) has been sent
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The TDSP selects the Submit tab
From the Submit
Tree, select Move out With Meter Removal
Move Out with Meter Removal
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The following fields must be populated for a successful submission of a Day to Day Issue sub type Premise Type:
*Assignee
The Assignee will be the CR associated with the ESI ID and is determined by the Submitter.
*ESI ID
*Meter Removal Date
The date that the meter was removed
*Comments
Comments are required
Select ‘OK’
Move Out with Meter Removal
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Move Out with Meter Removal
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3 Validations Occur:– ESI ID Validation- Is the ESI ID valid? – ESI ID Duplicate Check- Are there any other MarkeTrak issues
submitted with the same ESI ID for the same company?– TDSP associated with ESI ID?
Selecting ‘OK’ after each validation will override the validation and take you a step further in submitting your issue
Move Out with Meter Removal
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The issue enters the CR’s queue in a state of “New” and is visible only by the Submitter (TDSP) the CR and ERCOT
The Submitting TDSP can ‘Withdraw’ the issue at this point
TDSP
Move Out with Meter Removal
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The CR selects ‘Begin Working’ and the issue is transitioned in a new state of “In Progress Assignee”. At this point, the Submitting TDSP can no longer ‘Withdraw’ the issue
CR
Move Out with Meter Removal
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CR
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The CR reviews the issue and has the following options:
– “Complete” – This means you have sent an 814_24 Move Out Transaction for this ESI ID. CR will be required to provide the Original Transaction ID of the transaction. This transitions to a state of “Pending Complete”
– ‘Unexecutable’- This means you will not be able to resolve the issue. This transition results in state “Unexecutable- Pending Complete”
– ‘Return to Submitter’- This means you need additional information from the submitter to resolve the issue. This transition does not close the issue. Once selected it requires comments and then the issue is transitioned back to the Submitter for more information
The Submitting TDSP at any point can close the issue by selecting the ‘Close’ button. The issue will then go into a “Closed By Submitter” state
Move Out with Meter Removal
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The CR selects ‘Complete’ and enters the Original Transaction ID of their Move out transaction and optional Comments.
CR
Move Out with Meter Removal
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The issue is transitioned in a new state of “Pending Complete” with the Submitting TDSP as the Responsible Party.
CR
Move Out with Meter Removal
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In this state, the TDSP has the option to close the issue by selecting ‘Complete’ or the issue will be auto closed in 14 calendar days
TDSP
Move Out with Meter Removal
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TDSP
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Safety Net OrderRequirement 38
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Safety Net
The TDSP needs the CR to follow up with a backdated Move In transaction that is associated with a Safety
Net Order request
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The TDSP selects the Submit tab
From the Submit
Tree, select Safety Net Order
Safety Net
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The following fields must be populated for a successful submission of a Day to Day Issue sub type Premise Type:*Assignee
The Assignee will be the CR associated with the ESI ID and is determined by the Submitter.
*ESI ID*Date of Safety Net Spreadsheet Submittal
The date that the safety net spreadsheet was submitted to the TDSP*Requested Move In Date
The Move in Date requested for the order *Premise Energize Date
The date the request was processed and completed*Comments
Comments are required
Select ‘OK’
Safety Net
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Safety Net
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4 Validations Occur:– ESI ID Validation- Is the ESI ID valid? – ESI ID Duplicate Check- Are there any other MarkeTrak issues
submitted with the same ESI ID for the same company?– TDSP associated with ESI ID?– Global ID Duplicate Check- Are there any other MarkeTrak issues
submitted with the same global id (ESI ID + original tran id) for the same company?
Selecting ‘OK’ after each validation will override the validation and take you a step further in submitting your issue
Safety Net
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The issue enters the CR’s queue in a state of “New” and is visible only by the Submitter (TDSP) the CR and ERCOT
The Submitting TDSP can ‘Withdraw’ the issue at this point
TDSP
Safety Net
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The CR selects ‘Begin Working’ and the issue is transitioned in a new state of “In Progress Assignee”. At this point, the Submitting TDSP can no longer ‘Withdraw’ the issue
CR
Safety Net
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CR
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The CR reviews the issue and has the following options:
– “Complete” – This means the CR has sent the backdated Move In transaction associated with the Safety Net Order request
– ‘Unexecutable’- This means you will not be able to resolve the issue. This transition results in state “Unexecutable- Pending Complete”
– ‘Return to Submitter’- This means you need additional information from the submitter to resolve the issue. This transition does not close the issue. Once selected it requires comments and then the issue is transitioned back to the Submitter for more information
The Submitting TDSP at any point can close the issue by selecting the ‘Close’ button. The issue will then go into a “Closed By Submitter” state
Safety Net
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The CR selects ‘Complete’ and enters optional Comments. The issue is transitioned in a new state of “Pending Complete” with the Submitting TDSP as the Responsible Party.
CR
Safety Net
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In this state, the TDSP has the option to close the issue by selecting ‘Complete’ or the issue will be auto closed in 14 calendar days
TDSP
Safety Net
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TDSP
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LPA – Premise Type:
TDSP receives an ERCOT Initiated LPA issue. They determine that they would like multiple issues
created from the attachment and sends the Parent issue back to ERCOT requesting that a Bulk Insert
be submitted to create individual Child issues.
ERCOT Initiating
Requirement 45
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ERCOT Initiating
The TDSP receives the LPA issue from ERCOT in a state of “New”. They will select ‘Begin Working’ to transition the issue to a state of “In Progress (Assignee)”
TDSP – LPA Parent
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ERCOT Initiating
The TDSP reviews the attached file and decides they would like individual issues created for each ESI ID. The TDSP will select ‘Request LPA 1:1’
TDSP – LPA Parent
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ERCOT Initiating
The TDSP will add Required *Comments and select ‘OK’ to transition the issue to a “Pending Approval (LPA 1:1)” state with ERCOT as the Responsible Party.
TDSP – LPA Parent
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ERCOT InitiatingTDSP – LPA Parent
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ERCOT Initiating
ERCOT will select ‘Submit LPA 1:1’
ERCOT – LPA Parent
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ERCOT Initiating
This will transition ERCOT to a Bulk Insert issue screen. ERCOT will attach a Bulk Insert .csv file and submit a Bulk Insert issue to create multiple ERCOT Initiated issues.
ERCOT – Bulk Insert
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ERCOT Initiating
ERCOT Initiated Issues automatically get generated with Parent Issue id (LPA issue id) and Category.
TDSP – Child Issue
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ERCOT Initiating
The TDSP and ERCOT will work Child issues as a normal ERCOT Initiated Issues.
TDSP – Child Issue
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ERCOT Initiating
When all ERCOT initiated children are closed, the Parent LPA issue will transition to a “Child Issues Complete (LPA 1:1)” state and then automatically transitions to a “Pending Complete” State with ERCOT as the Responsible Party.
TDSP – LPA Parent
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ERCOT Initiating
ERCOT will then open the Parent LPA issue and “Complete”. The issue will go to a “Complete” state and become Closed.
ERCOT – LPA Parent
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ERCOT Initiating