martin lindstrom - small data - full day conference part 2 of 4 handout

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Page 1: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

by Martin Lindstrom

Page 2: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Page 3: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

We’re rarely truly

present

Page 4: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Source: New York Times, June 2014

A study concluded

that the average time

from start to finish in

2004 was…

1 hour and 5 minutes

Page 5: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

1 hour and 5 minutes

Source: New York Times, June 2014

While in 2014 it was

1 hour and 55 minutes

Page 6: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Thanks to our

phones we are never

altogether present

and never

completely alone

Page 7: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Girls bedrooms have

dramatically

changed over the

past five years

Page 8: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

The first light teens

see every morning is

the screen – and the

last light they switch

off is their cell

phones

Page 9: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Teenagers spend up

to eleven hours a

day plugged into an

electronic device

Nancy Jo Sales

Social Media and the

Secret Lives of Teenagers

Page 10: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Everything takes

place in the bed

Page 11: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Causing major

problems for cushion

manufacturer

Page 12: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

And the bed is

placed according to

the power socket

Page 13: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

The boys bedroom is

no exception

Page 14: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

The mirrors are full

body in length and

all the clothes are

hanging out for

display

Page 15: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

An average teen has

SIX different online

personalities

Page 16: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

And they treat and

manage themselves

completely as

brands

Page 17: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

In 2001 - I predicted

that every kid would

have their own color

brochure

Page 18: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

… two years later

Facebook arrived

Page 19: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Within the near

future every kid will

monitor the status of

their personal brand

just as you monitor

the status of your

business brand

Page 20: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

But there's another

major difference

between their

generation and ours

Page 21: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

They’ll all own their

own broadcast

platform – their

equivalent of a child

savings account

Page 22: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

But even our

perfectly nurtured

Facebook page

reveals a fascinating

insight into our lives

Page 23: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

x

Page 24: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

x

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Copyright © Martin Lindstrom

x

Page 26: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Our digital Small

Data often reveals

surprisingly

accurate

conclusions

Page 27: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Like…

Page 28: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Or… Desert in saudi

Page 29: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Or what about…British humor (perhaps mr. bean)

Page 30: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

All these national

mood reflections are

captured in one tiny

symbol – the emoji!

Page 31: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

The most frequently

used emoji in Russia

Page 32: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

…in Saudi

Page 33: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

…and in UK

Page 34: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Do you use

emojis?

Source: Match.com study January 2015 of 5,675 respondents

Page 35: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

54% of emoji users

had sex in 2014

compared to 31% of

singles who didn’t

Source: Match.com study January 2015 of 5,675 respondents

Page 36: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

62% percent of

emoji users want to

get married

compared to 30% of

people who never

used an emoji

Source: Match.com study January 2015 of 5,675 respondents

Page 37: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

With 70% accuracy,

software is today

able to access how

a person is feeling -

based on the way

the person types

Source: Journal Behaviour and Information Technology, October 2014

Page 38: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Your typos, how

frequently you use

CAPs and your choice

of certain words can

with 79% accuracy

determine your credit

ratingSource: Journal Behaviour and Information Technology, October 2014

Page 39: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

But here’s the

problem

Angry driver having a angry fit of

another passenger in another car

Page 40: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

We all have split

personalities or

what I call the

Arrogant mind

Page 41: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

In the online world

we call “them” trolls

Page 42: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

What we’ve

discovered is that

just as there’s

different pieces in

chess – there’s

different forms and

sizes of Small Data

Page 43: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Locked Stage

Memory

Arrogant

Lubricant

Page 44: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

First there’s our

color brochure…

Page 45: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Stage“My staged personality”

Page 46: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

A couple of years

ago a major fashion

chain were puzzled

about their lack of

growth

Page 47: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

The big data were

telling them that they

were loved among

their customers

Page 48: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Yet the revenue was

declining

Page 49: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

23 minutes!

Page 50: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Why?

Page 51: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Page 52: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

TWO more seasons

annually

Page 53: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

But there was

another issue…

Page 54: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Girls are buying

books completely

differently

Page 55: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

The way girls shop has

changed from individual

choices and browsing to

now girls pitching books

to one another seeking

validation in their

choices.

Page 56: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

So I began observing

girls entering

dressing rooms

Picture of Small dressing room

Page 57: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Page 58: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Page 59: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Then there’s our

physical memory

bank

Page 60: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Memory“My collective mind”

Page 61: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Don’t forget what the

entire purpose of all

this is…

Page 62: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

To identify our

‘out of balance’

Page 63: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Transformation

is fading away

Page 64: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

x

Page 65: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

PAUSE

Page 66: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Embodied

Cognition

Copyright © Martin Lindstrom 2010

Page 67: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin LindstromCopyright © Martin Lindstrom 2010

1. A doctor

2. A dentist

3. Or just a white

lab coat

Page 68: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

As transitions are

fading away we’re

all in a desperate

search for new

ones

Page 69: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Explaining why…

Source: Statistica 2015: Concert ticket sales revenue in North

America from 1990 to 2014 (in billion U.S. dollars)

Page 70: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Or why do people

eat hotdogs, candy,

drink regular Cokes

and tons of popcorns

when going to the

cinema?

Page 71: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Why do we love

re-watching our

favorite movies?

Page 72: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

We tend to remember

the past in a very

positive light for

some reason

Page 73: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

This was the very

theory driving one of

the biggest discoveries

in Danone’s 93 year

history

Chinese farm

Page 74: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

The taste of

nostalgic waterChinese evian ad

Page 75: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

These small data are

visible in even the

most innocent

format like…

Page 76: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

If you notice a person

collecting a lot of

charm bracelets

Page 77: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

You can be sure that

this person is a

collector of

memories – and

thrives on past

emotions

Page 78: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Lubricant“My thoughtful mind”

Page 79: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Remember we talked

about enclothed

cognition?

Page 80: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

When we’re going

out – we take on a

completely different

personality

Page 81: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Me and my friends

would save money to

buy a Heineken bucket

at the bar. It would

make us feel like kings

until we catch the bus

home

Insert quote from Schin –

talking about they felt luxury

when drinking heinken but took

the bus home after their night

out

Page 82: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

One of our deepest

conflicts can be

found in the fridge

Page 83: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

The fridge test often

reveals how many

close friends we

truly have

Page 84: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

But it also discloses

our inner conflicts

Page 85: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Locked“My conflicting mind”

Page 86: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

You’ll find our

locked mind in the

cupboard, under the

bed and in the fridge

Page 87: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

…like the way you

place the vegetables,

hide your sodas or

just how messy your

fridge is reveals your

true personality

Page 88: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Finally there is the

Arrogant mind“My selfish mind”

Page 89: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Zooming out the

landscape of Small

Data begins to be

fascinating…

Page 90: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Full page collage of pictures from

various private homes in NC

Page 91: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

Page 92: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

But it is when

combining clues in

the online world with

the offline world that

the picture becomes

truly fascinating

Page 93: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

A challenge for you. Shoot some Small Data photos

over the next hours and upload

these before 4.00pm

Page 94: Martin Lindstrom - Small Data - full day conference part 2 of 4 handout

Copyright © Martin Lindstrom

#LindstromSpeaks