Martin Ottersonmotterson@wiredcity.com

Copyright c 2004 OSIsoft Inc. All rights reserved.

WiredCity an OSIsoft Company

Change the Business Paradigm

IT Operations

Many disparate systems Enormous connectivity challenges

Massive IT headaches Numerous data repositories

Huge implementation, consulting and maintenance costs

• Operations runs their business on PI to make profits and continuous improvement

• Why doesn’t Corporate IT have the same visibility for continuous improvement?

CiscoWorksCiscoWorksNetworkNetwork

VendorVendorSpecificSpecific

ManagementManagementSystemSystem

MOM-MOM- Microsoft Microsoft

ApplicationsApplications

Tactical Vs. StrategicRole based visualizationRole based visualization

Smart Client/ SharePoint PortalSmart Client/ SharePoint Portal

NetworksNetworks ApplicationsApplications

Data SourcesData Sources

SecuritySecurity

Non-Content Owner-Non-Content Owner-Command and ControlCommand and Control

RtPM PlatformIT Monitor

HP OpenView, Tivoli, CA, BMC

Service Level Agreement

• Businesses are relying on them for mission critical applications and processes

• SLA is cornerstone of’ differentiated service offerings

• All the data all the time

Service ProviderShared Network

EnterpriseNetwork

EnterpriseNetwork

SLAs Are an Integral Part of Service DeliverySLAs Are an Integral Part of Service Delivery

OperationsNetwork

OperationsNetwork

SLAService Level Agreements

• Operations– Stop the finger

pointing– Ensure reliability– Performance

availability of Mission critical Applications

– Normalize data

• Corporate IT– Build trust

between organizations

– Validate agreed service levels

– Provide better service

Simplifying a Complex Manufacturing Environment with RtPM

SNMP, Cisco Netflow, Cisco SAA, QoS

Cisco Works

•Intelligent Network for Manufacturing

•Mission Critical Applications

•Ensure Security

•Bridging Process Control and Ethernet networks

IP TelephonyRugged Ethernet Wireless

Firewall

IT Monitor Operations

SQLServer

Executive Scorecard

The Informed Worker with IT Monitor• Get the right data to the information worker

• Corporate specialty groups collaborate with local IT tactical staff to quickly isolate and fix anomalies before they become problems

• Cycle of continual process• improvement once data• Is available

Baseline

Analyze

Act

Come See IT Monitor in Action

• IT Monitor for process control– Kathy Otterson and Chris Farquhar

• Cisco Presentation- Intelligent Ethernet– Paul Kohler– Cisco NetFlow, Service Assurance Agent

• Demo Booth• Customer Presentation

– SDGE– UOP