martlets hospice annual review 2011 2012

Annual Review2011– 2012

Wayfield AvenueHove BN3 7LW

For more information about Martlets Hospice:www.themartlets.org.ukemail: [email protected]: 01273 273400

Registered charity number: 802145Company number: 2326410

Senior Management Team Trustees

Your donation is precious.

We receive less than a third of our funding from the NHS, so please help us continue to care for our patients and their families.Donate online: www.themartlets.org.ukor call: 01273 747455

Thank you.

Imelda Glackin, Deputy Chief Executive and Director of Service Development

Careen Green, Director of HR

Robert Griffiths, Director of Fundraising

Caroline Lower, Chief Executive

Andrew Rudge, Director of Finance

Karen Taylor, Director of Clinical Care

Dr Gillian Weighill, Medical Director

Alan Bedford

Christine D’Cruz

Dr Matthew Fletcher

Roger French (Chairman)

Dick Knight

Ann Norman

John Powell (Treasurer)

Kevin Smyth (Secretary)

Lynne Spencer

Ian Wilson

Robin Wilson

Photographywww.sarahketelaars.com

Design and copywww.blankassociates.com

Printed bywww.fabprint.co.uk

Produced November 2012.

Life is preciousright to the end.


ContentsSummary...................................................................02Vision ..........................................................................03Chair & Chief Executive Overview ..................04Services 2011-2012 .............................................06Staffing ......................................................................10Achievements 2011-2012 .................................12Goals 2012-2013 ..................................................14Financials 2011-2012 .........................................16Financials 2012-2013 .........................................17Thanks ........................................................................18

02/ The Martlets Hospice Annual Review 2011–2012

Our VisionWe believe a good and dignified death is everyone’s entitlement.To those dying in our community, we will provide the best possible care.

We will raise as much money as possible to help as many people as we can.

Through our work and reputation, we will remain attractive to our stakeholders and deserving of their support.

The Martlets Hospice Annual Review 2011–2012 /03

Stephen and his stepdad MichaelFour years ago Stephen was given 6 months to live; this will be his third visit to the IPU in September 2012. Both Stephen and Michael strongly believe that the care he’s received at the Hospice has meant he’s outlived his prognosis.

“Staying at the Hospice helps me put my problems to one side. It’s hard to describe what’s it like here, it’s an oasis really. I’ve spent so much time in and out of hospital that staying here really gives me a boost. I leave feeling quite replenished; less isolated and depressed.

It’s the staff that make it; from the cleaners to the doctors they all go way beyond their call of duty.”

Stephen’s cancer has spread to his brain so today he drifts in and out of our conversation.

Michael, Stephen’s stepdad, talks about how hard it is to find things that he will want to eat. Our chef Paul has always been really helpful, and so now if there’s a dish that Stephen likes Paul passes on the recipe. “I make them at home and they always taste just like they do here. Even Stephen’s sister is serving Martlets recipes now. It makes such a difference”

Case Study

About the Martlets Hospice• Wesupportpeopleaffectedbyterminalillness livinginandaroundBrightonandHove.

• Allofourpatientsareaged18andabove andmostaredyingfromcancer.

• Wetreatpeoplewithotherchroniclong-term conditionssuchasmotorneuronediseaseand heartdisease.

• Wehelpourpatientsfamiliesandcarers copewiththedevastatingimpactofterminal illnessontheirlives.

• Since1997,wehavehelpedover22,000 localpeople.

• Weareacharityandallofourservicesare providedfreeofcharge.

• Itcosts£4.4millionayeartoruntheHospice. Wereceivelessthanathirdofourfunding fromtheNHS.Wehavetoraiseover£3million fromourlocalcommunitytokeepallour servicesrunning.


04/The Martlets Hospice Annual Review 2011–2012 The Martlets Hospice Annual Review 2011–2012 /05

Chairand ChiefExecutive OverviewRoger French & Caroline Lower

Inour15yearsofoperation,2011-2012wascertainlyourmostdifficultyear. Forthesecondyearinarow,wereportedalargeoperatingdeficit-£225,564at31March2012.Wewereforcedagaintodrawonourdwindlingreservestobalanceourbooks.Legacyincomeremainedbelowaverageandtheongoingeconomicrecessioncontinuedtoimpactonoursupporters.

The year had started well with celebrations marking the completion of major works to refurbish and extend our InPatient Unit and gardens. But our hopes for a better year financially were frustrated by disappointing income levels. We continued to make expenditure cuts with a focus on reducing our staff budget by re-organising teams, freezing recruitment and pay and cutting staff benefits including pensions. By October 2011, we were forced to take the difficult decision to close our Day Hospice and aromatherapy services. If we hadn’t implemented these measures then our year end deficit would have been much larger.

For the year ahead, our hope is for a period of stability. We have set a reduced expenditure budget saving £800,000 on the previous year and we are aiming to generate a small surplus so that we can begin to rebuild our reserves for the future. But our income targets remain tough and we will need to count on your continued support to help us raise the funds we need to survive.

Be assured that we remain ambitious and dedicated to deliver the best service in our City to people with terminal illness. We are heavily involved in influencing the end of life care review being carried out by the local NHS. We are also developing a number of new services using volunteers and working with other agencies to help us reach more people. For example, our volunteer visiting service is already helping isolated people in their own homes; and our Wellbeing Clinic is providing a range of services to OutPatients including occupational therapy, nurse-led clinics and welfare benefits advice. The welfare benefits advice project has already delivered fantastic results – generating £1.4 million in benefit claims for our clients by 31 March 2012. These developments would not have been possible without the passion and skills of our volunteers and without the good will and shared vision of our collaborators including Macmillan Cancer Support, Sussex Community Trust, Age UK, and the Department for Work and Pensions.

We will be keeping an eye on our finances in all we do. We will develop services and improve our equipment and facilities only when additional funding can be secured. All developments will be assessed to ensure they are low cost and low risk to avoid exposure to additional financial pressures.

We know that the economic depression continues to affect all of us and so the outlook is uncertain. But equally we know that we have great support in our local community and beyond. Your donations and grants continue to fund our work and help us make such a difference to local people in crisis. We will continue to reach out to you for help and to thank you for everything you have done for our beneficiaries.

Thankyou.

Caroline and Roger.

We will need to count on your continued support to help us raise the funds we need to survive.

Mo and Jan from the Hospice at Home team.



Choosing the rightkindofcare

Thechoicesandwishesofourpatientsandtheirfamiliesguidethedesignanddeliveryofallourservices.WhilemanyofourpatientsbenefitfromvisitingorstayingintheHospiceothersprefertoreceiveourcareintheirownhomes.

FamilySupportIt’s our priority to provide the best possible care for people who

are dying, but we also recognise that their loved ones need help and support too.

For this reason, we offer a family support service to all of those affected by the illness or death of someone in our care. We have a team of social workers, counsellors and the Hospice chaplain on hand to provide practical, psychological, emotional and spiritual support and encourage family or close friends to ask for our help at any time.

In addition, a few weeks after the death of a patient we contact their family to find out if our team can be of any help. At this time, life can be incredibly complicated and upsetting, but we can assist those who are struggling with financial or housing issues, or finding it hard to deal with their grief.

HospiceatHomeSome of our patients wish to maintain their independence for

as long as possible and others, who are close to the end of their life, would prefer to die at home.

Our Hospice at Home service was conceived to help us support these wishes by providing short-term, end of life nursing care. Our Hospice at Home nurses also care for people on the waiting list for a bed at the Hospice.

Together with the community nurses, our specialist nursing team is trained to offer all forms of palliative care, including pain relief, to people who are preparing to die.

Our nurses are available seven days a week, including bank holidays, to support both our patients and their carers. Our Respite Service looks after patients in their own home, giving carers a valuable break.

The palliative care offered by the Hospice at Home team is exactly the same as that given on our InPatient Unit. Our team are committed to treating patients with compassion, kindness and respect as they approach the end of their lives.

In 2011/2012, for the first time, we cared for more people in their own homes than on our InPatient Unit.

Liz and DenysLiz and Denys first heard of the Hospice at Home service when Denys was very ill – Liz really needed some extra support and their Specialist Heart Failure Nurse referred them to our Hospice at Home team.

“It was wonderful, I can’t describe it. I so appreciated the support”.

“Some weeks later when Denys’ condition deteriorated, due to problems with his medication, Rachel from the Hospice at Home team was at hand. Her support along with advice from the Hospice Doctor meant that amazingly, Denys began to recover. It’s so good to know that if anything happens again we are under the Martlets umbrella!”

Liz and Denys have respite for four hours a week from our Respite Service. Now the same two carers come for two hours, two mornings a week.

“Knowing the same carers are coming makes it so much easier, I don’t have to worry about showing them what to do or where to find things I can get straight off to do the shopping or I can simply go for a walk. We are so very grateful to the Martlets” – Liz

Denys agrees and explains “The carers look after me very well and do everything that is necessary to make me comfortable. We have a cup of coffee and a chat”

Case Study

“The counselling I received before my husband died was wonderful. I don’t think that I could have coped with his deterioration without it. After my loss, knowing I could come back was a lifeline.”

Inthelastyear......the Martlets Hospice at Home team cared for 382 patients.During this time, our team made a total of 3,852 visits and 4,919 telephone calls.Our Hospice at Home team helped 157 people to achieve their wish to die at home. Our Home Respite Service helped 70 carers to have a break from looking after a dying patient at home, with a total of 1,691 visits.

Inthelastyear......we have given bereavement support to 122 clients and provided a total of 504 counselling sessions.Intotal,patientsandtheirrelativeshavebenefitedfrom1,010socialworksessionsand104telephonecalls.



Choosing the rightkindofcare

InPatientUnitThe Martlets Hospice has an 18-bed InPatient Unit, where expert

nurses care for patients with compassion and warmth. We have two beds for the continuing care of people with long-term chronic conditions, such as motor neurone disease, and one bed for respite care, where patients can be admitted for a short time to give their carer a break.

We believe in offering our patients a better quality of life so, along with symptom control, pain relief management, respite care and counselling, we offer additional services such as occupational therapy and physiotherapy.

We encourage patients to spend time with their family and friends in our beautiful gardens, and we are certain that they benefit from being surrounded by others who understand their concerns and fears.

It’s a common misconception that patients only come to a hospice for end of life care. In fact, half of our patients will be discharged and return home with their symptoms managed and pain under control. They can then be cared for by our Hospice at Home team or receive OutPatient care.

DayHospiceOur Day Hospice gave a limited number of patients the

opportunity to receive help and support from our specialist team; it also gave carers a much needed break. Since the service closed we have been developing new, sustainable services to enable us to continue supporting our patients and their families in the community.

In 2012 we have been able to start providing Community Outreach services which include a Welfare Benefits Service, where trained volunteers visit people in their own homes to give advice on benefits available and, crucially, how to obtain them. We will also be offering a drop in Well Being clinic at the Hospice alongside a Volunteer Visiting service for more isolated patients.

Inthelastyear...Whilst it was open in 2011 our Day Hospice helped 97 patients. 49 patients attended for more than 91 days. 28 patients attended our outpatient breathing clinics. Of these 89%reported an improvement in breathing as a result.

Inthelastyear......our InPatient Unit helped 195 people die with dignity in a caring and safe environment. ...70 patients were discharged and returned home....the average stay of an InPatient was 15 days.

“The charming receptionists and caring nurses, the friendly atmosphere make the Martlets an exceptional organisation and a place at which all who work can be proud.”



Staffing

VolunteersOur volunteers account for the majority of our workforce and we

wouldn’t be able to provide our services without their help. We have over 500 part time volunteers of all ages and backgrounds. They are local people giving a few hours every week or when they can to help us in our work. They work across all of our operations from service delivery to income generation. For example, running our InPatient reception, gardening, making teas for patients, counselling bereaved families, providing manicures and arts and crafts for patients, working in our shops and helping at fundraising events.

Training CoursesAs well as providing our own staff and volunteers with ongoing

specialised training, the Martlets also operates a learning and development programme that is open to other organisations and individuals wishing to learn more about palliative care.

Courses include subjects such as symptom control, first aid and organ donation, as well as courses dealing with the different aspects of palliative care for specific illnesses and diseases. These courses are either run by our experienced staff or qualified experts from other organisations.

Thomas volunteers in our Hove shop.

Martha and Pat volunteer at Western Road Shop.Martha

“We moved back from Spain three months ago, and since we’ve been in Brighton we’ve been shopping in charity shops for books, that kind of thing. The Martlets Western Road shop was one of our favourite shops. Pat was always active before she was ill, so we decided we wanted to start doing things again. I was only interested in helping charities who deserve it and make good use of their money. But I looked into the Martlets and found they were doing good work.

We help a few hours a week and we chose Western Road because it’s wheelchair accessible, we can work together and if Pat’s not feeling up to it one day then it’s not far from our house so I can still volunteer.”

Pat

“I really enjoy meeting so many new people; it’s good to feel like you’re actually helping. And because you meet the customers you can explain what the Martlets does - you never know what they might be able to donate... It’s a real mix of volunteers; you’ve got to have a sense of humour to work here, especially if you’re up to your ears in dust!”

Case Study

Weemployover220fullandpart-timestaff.Themajorityareinvolvedinpatientandfamilycaresuchasnurses,doctors,therapistsandcounsellors.

Inthelastyear.......510 people took part in our training courses. Of these, 145 were Hospice staff, 49 were volunteers and 316 were external delegates. We ran 99 courses in 2011-2012, with a total of 913 course places filled.



Achievements2011-2012

Desi works in our warehouse.

Michael“I was admitted to the Hospice very quickly – I had an appointment with my consultant on Monday and by Tuesday they’d found me a bed here and I was in. It’s wonderful in here, they can’t do enough for you. The first morning I was here they helped me to have a hot shower, and today I had a jacuzzi bath. I was in heaven! I feel better already and I’ve only been here for two days.

I’m one of those people who find it really hard to tell people how much pain I’m in, but because the Doctor here had the time to spend with me I could explain this. So when she asked me to be honest about how much pain I had I felt comfortable enough to tell her truthfully how I was feeling.

For me I think the main thing here is that everyone is so calm, it’s very relaxing. Take your time Michael - there’s no rush – that’s what the staff say.”

Case Study

Incomegeneration. We reviewed our income generation strategy to try to achieve

growth for both the immediate and longer term. For example, we opened two more charity shops, invested in lottery canvassing, and delivered new legacy marketing initiatives including a Will Fortnight and a buses campaign.

Introducingnewservices.We developed a strategy to introduce new services wherever

possible in collaboration with other agencies and using the passion and skills of our own volunteers. In this way we hope to be able to continue to adapt our services to meet the needs of our beneficiaries whilst keeping the financial risks of costly expansion as low as possible. For example, we introduced volunteer run arts and crafts for InPatients and a new welfare benefits surgery. The welfare benefits surgery is a collaboration between four charities operating from the Hospice and it has already delivered fantastic results – generating £1.4 million in benefit claims for our clients by 31 March 2012.

Patientrecords.We introduced electronic patient records to improve the sharing

of vital information about our patients across all our services so that we can improve our quality and efficiency.

Wemanagedtokeepkeypatientandfamilyservicesrunningthroughoutasecondsuccessiveyearofdepressedincome.Butwedidhavetotakesomeverypainfuldecisionsincludingclosingour DayHospiceandaromatherapyservices.

“To all the lovely ladies and gents who have looked after me so well – you are all stars! I leave here refreshed and in so much better shape than when I came in”


14/ The Martlets Hospice Annual Review 2011–2012 The Martlets Hospice Annual Review 2011–2012 /15

Goals2012-2013

Jackie, one of our receptionists.

Cynthia - InPatient Unit Nurse“We arranged for one of our patients who was dying to realise his wish to have his civil partnership at the Hospice. The Hospice nurses decorated the Hospice Orangery for the occasion. As he came out of his room, we serenaded him with ‘Going to the Chapel’ and we threw rose petals on the floor in front of him to lead him to his waiting partner. There were no family members present and so the nurses and volunteers were delighted to witness the event and to celebrate with the happy couple”

Case Study

Toachieveourbudgetbymeetingourincome andexpendituretargets.

So we can protect our services and begin to restore our depleted reserves to help safeguard our future. This strategy includes reducing our reliance on legacy income to fund our day to day operations.

TogrowourOutPatientservices.For example, we will introduce a volunteer visiting service to

help isolated people in their own homes. We will also launch a Well Being Clinic for OutPatients offering a range of services including occupational therapy, nurse-led clinics, dentistry, advice and support.

Toinstallanewnursecallsystem.We will seek funding to replace our existing system so that

patients can call for help from anywhere in the Hospice to prevent falls and for emergency assistance.

Toincreasethenumber,involvementanddiversityofourvolunteers.

We will do this by piloting new recruitment events and by putting volunteers at the heart of new service developments. For example, the volunteer visiting service and the Well Being Clinic.

Toimprovethefeedbackwecollectfrom ourpatientsandtheirfamilies.

We will look into the viability of establishing user groups. Our InPatient Unit nurses will meet with every patient and family to discuss their experiences and to collect their views on our service so that it can be improved.

Toimproveincomegenerationand fundraisingactivities.

For example, we will continue to grow our Martlets Care Agency and trading operations. We will seek to strengthen supporter relationships by running more engagement events. We will also increase our marketing activity to ensure more local people know about us and how they can help us.

Tocontinuetoinfluencetheend oflifecarereviewinourCity.

To ensure we remain a key player in the future delivery and development of high quality services to local people affected by terminal illness.

“Thank you all for your dedicated hard work trying to keep my husband pain free and comfortable at home. You are a wonderful crowd and I could not have done it without your support and help.”


16/The Martlets Hospice Annual Review 2011–2012

Financials2011-2012

OurIncome• ThegiftslefttousbylocalpeopleintheirWillsrangedfrom £250toover£190,000.

• OurtradingoperationsincludingourcharityshopsandMartlets CareAgencycontributedalmost£700,000fromtheirprofitsto theHospice.

•8,842localpeoplewereplayinginourlottery

•60charitabletrustsandfoundationssupportedourwork

•OurMidnightWalkersraisedover£173,000

•OurBrightonMarathonrunnersraisedover£79,000

OurExpenditureTheamountwespendonfundraisinggeneratesthemajorityofourincome.Itincludesallourlotterycashprizes,eventhireandpromotioncosts.

Financials2012-2013

Lookingforwardinto2012-2013,wehavesetareducedoperatingbudgetandwearedetermined tomaximiseincomegeneration viafundraisingandtrading tofundouroperationsandtocreateasmallsurplustobegin torebuildourdepletedreserves.

OurIncome2011-2012...................................................................% ............................................. £

NHS (PCT) Grants & Contracts .....28% ..................................1,397,918

Martlets Trading, Care & Consultancy ...........................18% ..................................... 902,736

Legacies .................................................14% ..................................... 709,987

Fundraising Events ............................11% ..................................... 534,718

Hospice Lottery ..................................... 9% ..................................... 435,776

General Donations .............................. 6% ..................................... 299,748

Patient Related Donations ............... 5% ..................................... 256,750

Charitable Trusts .................................. 4% ..................................... 189,754

Learning & Development .................. 2% ........................................81,491

Company Donations .......................... 1% ........................................67,411

Other Income ........................................ 1% ........................................60,117

Investment Income ............................ 1% ........................................41,110

Totalincome...................................100%.............................. 4,977,516

Ourexpenditurebudget2012-2013..................................................................................................£ .................%

Our Expenditure Budget ............................4,420,033

Total Statutory/NHS/PCT Income ..........1,396,568 ................32

Hospice Income Generation .....................3,023,465 ................68

OurExpenditure2011-2012...................................................................% ............................................. £

InPatient Unit ....................................44% ..................................2,288,283

Fundraising & Hospice Lottery .....18% ..................................... 959,044

Hospice at Home ...............................10% ..................................... 496,861

Administration & Information Technology ................... 9% .................................... 461,610

Day Hospice ........................................... 7% ..................................... 353,466

Housekeeping & Catering ................. 5% ..................................... 280,715

Human Resources & Volunteers ..... 4% ..................................... 195,571

Learning & Development .................. 3% ..................................... 177,145

Totalexpenditure.........................100%............................... 5,212,695

OperatingDeficit........................................................................235,179

PatientCareand FamilySupport......................................66p

LearningandDevelopment............... 3p

HumanResourcesandVolunteers.. 4p

Fundraising.............................................18p

AdministrationandIT......................... 9p

Penceinevery£1.00

ImportantNote All income and expenditure figures reported here relate to the operational costs of the Martlets Hospice only. They exclude additional income and expenditure relating to the operation of our trading activities including our charity shops, Martlets Care Agency and Martlets Consultancy. Our audited accounts consolidate all our operations reporting income of £6,745,457 and expenditure of £6,971,021. Our trading activities retained profits of £9,615. This explains the difference in operating deficits expressed above at £235,179 and in our consolidated accounts at £225,564. A copy of our 2011-2012 accounts is available on request.

£12,110every day

£85,000every week

We rely on our supporters for over 65% of our income. Withoutthishelpwesimplycouldnotsurvive.

Wewillrelyheavilyonlocalpeopletohelpusraiseover £3millionthisyeartokeepourservicesrunning.

That is £8,283 every day; £58,144 every week; £251,955 every month.

Wehavecutalmost£800,000fromourexpenditurebudget thisyearinanefforttoavoidanoperationaldeficitforthethirdyearrunning.

We ended the year with a second successive annual deficit at £225,564 and free reserves of £1.7million – equivalent to just 4.5 months’ running costs. We continued to find it difficult to generate sufficient income in a harsh economic climate. Although our income from legacies at £710,000 was an improvement on the previous year, it was still well below our average of £900,000 a year.

£347 a day

£2,429 a week

£129 a day

£903 a week

InPatient Unit Hospice at Home

Key Costs

We receive less than a third

of our funding from the NHS.

£368,336every month

£38Counselling Session

Taking part in the midnight walk.

Maureen & Simon Alldis

Andus Print

Ian Askew

John & Maggie Barradell

Fiona & Mark Beacham

Alan Bedford

Clifford Bushell

Clinic Nine

Donatello Restaurant

Margaret Ellis

Margaret & Peter Field

Jane Flude

Richard Flude

Roger French

Geneva Investment Group Ltd

Jack & Kathy Gore

Hardings Bar & Catering Services Ltd

Anthony Hyde & Vaughan Rees

James Kirtley

Daniel Marshall Associates Ltd

Alan McCarthy & Claire Webster

Prof John & Dr Shirley Murrell

Really Scary Books Ltd

David Roberts

Kenneth Robinson

Skerritt Consultants Ltd

Christopher & Judith Snell

Gweni & Ivor Sorokin

Ian & Terrina Steel

Jane Taheri-Kadkhoda

Denise & Stephen Taylor

Dr Charles & Fiona Turton

Samuel Tyler

vokins@home

John & Meta Wells-Thorpe

Clare & Jerry Westmore

Fiona & Robin Wilson

David Woosnam



Thanks

Specialthanksisextendedtothefollowingwhogaveamountsof£1,000andaboveduringtheyear:

Charitable Trusts

WewouldliketoexpressourgratitudetoeveryonewhosupportedtheHospicethisyear.Manyofourdonorshavebeentouchedpersonallybythecarewehavegiventoalovedone.Otherssupportusbecausetheyrecognisethevalueoftheworkwedointhelocalcommunity.

ACT Foundation

Argus Appeal

Arundel & Brighton Diocesan Trust

BDNA Trust

Vijay & Shama Bhardwaj Foundation

Bothwell Charitable Trust

BP Foundation

Bridging Fund Charitable Trust

Brighton Lions Club

Chalk Cliff Trust

Mildred Duveen Charitable Trust

Earlsmead Charitable Trust

Foresters Friendly Society Lansdowne Court No 2559

Donald Forrester Trust

Freemasons’ Grand Charity

Friends of East Sussex Hospices

Thomas J Horne Memorial Trust

Dorothy Howard Charitable Trust

Albert Hunt Trust

Institute of Our Lady of Mercy

Lady Eileen Joseph Foundation

Edgar E Lawley Foundation

Lloyds TSB Foundation for England and Wales

Masonic Lodge Charities

Robert Mayhew Charitable Trust

Pauline Meredith Chariable Trust

The Pebble Trust

Richard Radcliffe Charitable Trust

RAF Benevolent Fund

Rotary Club of Brighton

Rotary Club of Brighton & Hove South Downs

Rottingdean & Saltdean Lions Club

Sandra Charitable Trust

Scriven Charitable Trust

Enid Slater Charitable Trust

The Lisbet Rausing Fund at Sussex Community Foundation

Sir Jules Thorn Charitable Trust

Titcomb Foundation

Vassiliou Family Charitable Trusts

Wray Family Charitable Trust

Clubs&Societies

Companiesincludingemployees&customers MartletsChampions-giving£500

NHSPrimaryCareTrusts

Schools&Colleges

Brighton & Hove Scottish Country Dance Club

Eagle Line Dancing Club

Patcham Bridge Club

Preston Bowling Club

The Dyke Golf Club

The Albion Public House

Barwells LLP Solicitors

The Brighton & Hove Bus and Coach Company

Brighton & Hove Streamline Ltd

Brighton Racecourse

Burnand Brazier Tisdall Solicitors

Cellular Solutions

CHIS (the Care Home Insurance Service)

Dean Wilson LLP Solicitors

Deibel & Allen Solicitors

Flude Commercial

Griffith Smith Conway Solicitors

Griffith Smith Farrington Webb LLP Solicitors

The Harbour View Public House

Healys LLP Solicitors

LC Switchgear Ltd

Legal & General

Marks & Spencer plc

Patcham Post Office

Quality Solicitors Howlett Clarke LLP

The Queens Arms Public House

The St George Inn

The Seafield Public House

Brighton & Hove City East Sussex Downs & Weald

Blatchington Mill School

Cardinal Newman Catholic School

Patcham High School

Legacies

Joan Allan

John Richard Ballard

Freda Doris Barker

Marion Esther Bussell

Eileen Isabella Clark

Raymond Colin Arthur Cock

Cyril Thomas Cooke

Alan Cyril Davey

Ronald Charles Durrant

Jeanette Valerie Ewin

Valerie Ferguson

Jean Hilda Franklin

Beryl Madeleine Garrett

Jean Winifred Glenister

Raymond Gooch

Vera Marjorie Grahame

Lionel Honeywood

Monica Hetty Jackson

Kenneth Low

Robert John Mannings

Margaret Nesbitt

Doreen Florence Nossiter

Andrew John O’Mahoney

Donald Partington

Maureen Ann Phillips

Kathleen Pybus

Barbara Roker

Mabel Russell

Joan Margaret Sansom

George Slack

Peter Montague Stokes

Joan Beatrice Sullivan

Shirley Dorothy Maude Taylor

Shirley Mary Innott Wark

Daphne Joan White

Joan Margaret Sansom

George Slack

Peter Montague Stokes

Joan Beatrice Sullivan

Shirley Dorothy Maude Taylor

Shirley Mary Innott Wark

Daphne Joan White

Photo courtesy of The Argus.

“The dedicated staff at the Martlets provide an exceptional service for the residents of our city. We are proud to support them in their invaluable work”

Louise Arnell, The Pebble Trust

“Mayberry Garden Centre is proud to be working closely with the Martlets Hospice as our chosen charity. We strongly believe in the good work it does as a local organisation helping many of our customers and their families”

Darren Clift, Group Community Development Manager

martlets hospice annual review 2011 2012

Documents

martlets hospice annual

annual review2011

care hes

director of hrrobert

deputy chief executive

chief executive overview

stephens stepdad

best possible care