mary ann redd network engineer
TRANSCRIPT
2
Mary Ann ReddWork Status: US [email protected]
312-395-0469www.linkedin.com/in/maryannredd723
Technical Capabilities:
WAN, LAN, Cisco Routers 2003/2008 R2 Active Directory Implementation and
Maintenance Juniper Firewalls VoIP Installation and Maintenance Project Management Coordination IP Telephone Configuration Network Troubleshooting Implementing and Managing Printer
Connections Server Administration Windows Server Security 2003 / 2008 R2 Network Security
PERL Database Programming UNIX/Linux Documentation Oracle SQL and PL/SQL PC Disaster and Recovery Java Script C++ Programming Dynamic Routing Micro Services Agile Intro to Hadoop Big Data Private Cloud
Contributing Strengths:
Dependable and Flexible for all Work Schedules Award Winning Customer Service Ability to work under pressure Meeting deadlines with strong Time Management Documentation Management
Professional Certifications:
DeVry University o Cisco Certified Network Associate (CCNA) 2010
o SAP Consultant 2011
Microsoft E-Learningo Configuring File Access and Printers on a Windows 7 Client 2012
o Configuring Disks and Device Drivers 2012
o Installing, Upgrading, and Migrating to Windows 7 2012
o Configuring Wireless Network Connections 2012
o Securing Windows 7 Desktops 2012
o Configuring Network Security in Windows 7 2013
o Optimizing and Maintaining Windows 7 for Client Computers 2013
o Configuring Mobile Computing and Remote Access in Windows 7 2013
o Configuring and Managing Active Directory Lightweight Directory Services 2015
o Configuring and Managing Active Directory Certificate Services 2015
2
Mary Ann ReddWork Status: US [email protected]
312-395-0469www.linkedin.com/in/m aryannredd723
Work Experiences:
J P Morgan Chase March 2014 – December 2014 Document Processor/Desktop Support
Zebra Printer Maintenance Microsoft Applications Consultant Desktop Troubleshooter
Jos. A. Cacciatore Real Estate December 2013-January 2014Contract Real Estate, Commercial, and Trust Paralegal
Katten Muchen Rosenman LLP October 2013 – December 2013
Contract Word Processor, 2nd ShiftAon, Chicago, Illinois August 2013 – September 2013
VoIP Installation and Desktop / Laptop Connections Troubleshooter Cisco Hardphone and Softphone Post Cutover Support Set up of Desktops, Laptops with Docking Stations, and Printers Coverage: 10 Floors; 95+ Users
VoIP Installation Troubleshooter Cisco Hardphone and Softphone Post Cutover Support Coverage: 12 Floors; 600+ Users
Sephora, Chicago, Illinois August 2013HP Printer Technician
Printer Installation troubleshooting Following up customer inquiries
Mercy Housing Lakefront, Chicago, Illinois December 2010 – August 2013Volunteer Microsoft Applications Technical Consultant
Internet, Desktop, and Microsoft Office consultant Database Account Security Re-Imaging 25+ Desktops Juniper Firewalls Project Coordination
State Farm Insurance, Bloomington, Illinois July 2011 - September 2011Contract Unified Communications Technical Analyst
Unified Communications installation monitor Bridge between Field Technicians and Level II Help Desk Followed 200+ step installation progress thru Microsoft Office Communicator Opened / Closed out tickets WAN / Active Directory / Cisco Routers 2008 R2
Chicago Career Tech, Pilot Program Graduate, Chicago, Illinois April 2010 – November 2010Contract Heathcare IT Help Desk / CCNA
Help Desk Level 2 with Northwestern Memorial Hospital / Donor Database Maintenance via Raiser’s Edge for UCAN of Chicago Domain user maintenance VoIP administration Avaya Telecommunications Raiser’s Edge Data Entry