masergy corporate overview oct2010
DESCRIPTION
Masergy is a global network service provider with best-in-class Quality of Service for voice and video data traffic.TRANSCRIPT
© 2010 MASERGY Communications, Inc1
Solutions and Corporate Overview
Solutions and Corporate Overview
Innovative Products • Advanced Capabilities • Superior Customer Experience
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MASERGY delivers the strongest enterprise WAN experience in the telecommunications industry
Global network service provider Serving customers on six continents Focused on enterprise segment Debt Free and Cash Flow Positive Global Leadership and Proven Services
– First global native IP MPLS network (2001)– Customer-controlled networking (2001)– Global VPLS (2003)– Global Ethernet – Intelligent Transport (2004)– Service-embedded network management (2006)– Service-embedded remote access (2008)
MASERGY at a Glance
© 2010 Masergy Communications, Inc
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Customers
© 2010 Masergy Communications, Inc
Financial Legal Manufacturing
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Awards
2010 – American Business Awards Finalist for Customer Service
2010 – Network Computing Award Finalist for Managed Services Provider of The Year
2009 – Global Telecoms Business Innovation Award for Intra-European 3D Holographic Image Transmission
2009 – World Communications Award Finalist for Best Global Operator
2008 – Nemertes Pilot House Awards, including Best Overall Emerging Carrier and Best Overall MPLS Provider
2007 – Named to prestigious Inc. 500 list of fastest-growing private companies in the U.S.
2007 – Deloitte Fast 500 – One of Fastest Growing Technology Companies in North America
2006 – Deloitte Fast 500 Rising Star – 4th Fastest Growing Technology Company in North America
2005 – Network Magazine’s Innovation Award for MostVisionary Data Service
2004 – Light Reading’s “Leading Lights” Award for Best New Service
2004 – TMC Lab’s Innovation Award for the MASERGY Intelligent Service Control (ISC)
© 2010 Masergy Communications, Inc
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Key Differentiators
© 2010 Masergy Communications, Inc
Global Ethernet Seamless Global Coverage Economies of Convergence
Service Performance End-to-End Quality of Service (QoS) HD Video/TelePresence Transport
Embedded Services Real-Time Control Granular Management & Reporting
Customer Experience Pro-Active Network Reporting Responsive Customer Service
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Global Network Reach
© 2010 Masergy Communications, Inc
Europe Asia-Pac
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Predictable business application performance
Economies of convergence
Business Flexibility
Ethernet-Centric Delivery
Native IP MPLS Backbone
MASERGY’s global IP MPLS network provides up to six classes of service for converged WAN or dedicated network services
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Services OptionsIntelligent Transport, Hosted Services, Managed Services
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Intelligent Bridge – Global Ethernet Across MPLS
MASERGY’s Intelligent Bridge is deployed when native Ethernet access is unavailable
Native Ethernet VLANs can be bridged across TDM Access Connections (i.e. T1/E1s, DS3s, etc.) via Bridge Control Protocol
Ethernet handoffs at each location reduce CPE costs and simplify network management
The Intelligent Bridge provides multiple VPN options on the same access circuit
Public IP is available with any VPN selection on the same access circuit at no additional cost
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Multiple VPN Options– Layer 2 or Layer 3 point-to-
multipoint networking, or any combination of Layer 2 and Layer 3 virtual private network
Public and Private IP on Circuit– Multiple VLANs on the same
circuit/network (e.g., one VLAN for Private IP network traffic, and separate VLANs for Public Internet and/or Extranet traffic)
Intelligent Bridge – Multiple VPN Options
© 2010 Masergy Communications, Inc
- Internet Access- Ease of IP routing- End-to-end QoS- All Service Planes - Fully Meshed
- Layer 2 point to point- Extended LAN Service- Ethernet WAN- All Service Planes- Protocol Independent
- RFC 4762 based- Layer 2 point to multipoint- Extended LAN Service- Ethernet WAN- All Service Planes- Protocol Independent
- RFC 4364 based- Layer 3 Private- Ease of IP routing- Secure- All Service Planes - Fully Meshed
Network Transport Options
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High Performance Networking - Guaranteed
Latency– Latency Metrics Guaranteed per Route (POP to POP)
Jitter (Voice & Video): < 1ms (POP to POP) Fast-Failover (Voice & Video): < 1 Sec Proactive Customer Notification: < 5 Minutes
MASERGY offers the strongest global Service Level Agreement (SLA) in the telecommunications industry.
Service Availability– 99.999% USA (cont.)– 99.999% Europe– 99.9% Asia Pac– 99.75% Rest of World
Packet Delivery– Normal Plane = 99.9%– Priority Plane = 99.9%– Critical Plane = 99.99%– Voice Plane = 100%, in sequence (Site to Site)– Video Plane = 100%, in sequence (Site to Site)
© 2010 Masergy Communications, Inc
Built For Real-time Application Transport
Voice QoS– Voice Grade IP Transport– 100% packet delivery– 100% packet in-sequence– <1ms Jitter– <1sec Fast Failover – Call Completion
(On-net to On-net, On-net to PSTN)– Call Compression (G.711 and G.729)
Video QoS– Superior Quality, High Definition IP Video
• 100% Packet Delivery• 100% Packet In-Sequence• <1ms Jitter• <1sec Fast Failover
– IP Multicast– Video Exchange Access/MPLS Extranet
• Provides seamless video networking across disparate networks on multiple carriers while maintaining complete QoS and security
Build your WAN solution or overlay network using the highest performing global network for real-time applications
13 © 2010 Masergy Communications, Inc
Intelligent Service Control
Network Control– Customer-controlled networking– Secure portal access– Real-time bandwidth changes– Total account management
Comprehensive Self-service Portal – Acct./User Management– Bandwidth Management– View graphically– Svc. Plane Management– View usage graphically– Viewing of billing information– Submission and viewing of trouble tickets– Service summary view– Site– Service– Customer autonomy
Award-winning service portal allows customers to manage and control their networks – day or night
Other Hosted Managed Services14 © 2010 Masergy Communications, Inc
Granular Traffic Management Statistics (Inbound/Outbound)– By application, IP addresses, ports, planes, etc.
Comprehensive View of Your Network – Layer 2 and 3 traffic analysis– Select time frame: seconds, minutes, days, months – Detailed filtering and filter management– Set/Choose Alarms/Thresholds– Set/Choose Time Zones– Edit/Define your Applications– Export data into csv– Print Graphs (PDF)
Active Network Map– Top 15 locations’ traffic– Identify IP Addresses driving traffic via Tree Maps
Automatically Integrated– No equipment or software to buy, test, deploy or
maintain– No bandwidth utilization– No impact on latency
Intelligent Network AnalystHosted network management service provides a unique, real-time view of your total network status
Other Hosted Managed Services15 © 2010 Masergy Communications, Inc
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“Un-Carrier” Service & Support
Single-point-of-contact and accountability for service provisioning and activation
Highly-Responsive Support Methodology– A qualified engineer answers the phone every time you call (no IVR/phone queues)– We own the service, and any problems, end-to-end– We communicate honestly and often– We disengage only with customer approval
Global support, including seamless:– Account Management– LEC/local loop delivery and management– Project management for migration– Support– Systems– Billing (centralized and/or local billing)
Proactive monitoring and problem resolution (24 x 7 x 365)
Proactive customer notification
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Best-In-Class Customer Experience
Net Promoter Score
Customer Service Cycle
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Seamless Global Coverage– Receive advanced network services at every business site, regardless of location
Economies of Convergence– Improve your WAN’s efficiency while lowering your network and operational costs
End-to-End QoS – Experience 100% packet delivery for real-time applications
HD Video/Telepresence Transport– Superior-quality transport service for flawless video performance
Real-Time Control– Modify your bandwidth or network services with a simple click of a mouse
Granular Management & Reporting– View detailed network traffic performance statistics and generate your own reports
Proactive Network Support– Experience proactive network monitoring and service notification
Responsive Service Support– Enjoy a single point of accountability for provisioning your global WAN services
MASERGY’s Advantages for Enterprises
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Back-Up Slides
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Key Differentiators
© 2010 Masergy Communications, Inc
Global Ethernet Seamless Global Coverage Economies of Convergence
Service Performance End-to-End Quality of Service (QoS) HD Video/TelePresence Transport
Embedded Services Real-Time Control Granular Management & Reporting
Customer Experience Pro-Active Network Reporting Responsive Customer Service
Private IP VPNLayer 3 MPLS Multipoint Transport Service
Layer 3 solution with Layer 2-equivalent security
No DLCIs, PVCs, or CIRs to configure and manage
Automatic failover for Disaster Recovery (via eBGP in cloud)
Inherently fully meshed
21 © 2010 Masergy Communications, Inc
VPLS VPNLayer 2 MPLS Multipoint Transport Service
Layer 2, point-to-multipoint, “Ethernet WAN” solution
Protocol independent (OSPF, EIGRP, SNA, AppleTalk)
No DLCIs, PVCs, or CIRs to configure and manage
Automatic failover for Disaster Recovery
Inherently fully meshed Low management overhead,
very efficient (same as LAN Ethernet)
22 © 2010 Masergy Communications, Inc
Virtual Private Wire Service (VPWS)Layer 2 MPLS Transport Service
Layer 2, point-to-point, “Ethernet WAN” solution
Protocol independent (OSPF, EIGRP, SNA, AppleTalk)
No DLCIs, PVCs, or CIRs to configure and manage
Automatic failover for Disaster Recovery
Low management overhead, very efficient (same as LAN Ethernet)
23 © 2010 Masergy Communications, Inc
Public IPLayer 3 MPLS Internet Access
Layer 3 private backbone solution
Open to public Internet Automatic failover for Disaster
Recovery (via eBGP in cloud) Inherently fully meshed
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Other Hosted Services
Hosted Remote Access (SSL VPN)– Secure Access for Mobile and Remote Users– Browser based access to internal resources– Redundant, hosted SSL Appliances – Monitored and managed 24 x 7 x 365
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Managed Services
Managed Firewall– OfficeScreen Firewall Solution – Advanced Internet Gateway and Wireless Security– Proactive Management of IPSec VPN – Hardware Accelerated POS Network– 24x7x365 monitoring and troubleshooting – No capital expenditures
Managed Router– Full suite of CPE procurement, installation, maintenance, and fault & configuration
management services– End-to-end solutions can include:
• Staging, Configuration and Installation of CPE• Onsite break-fix• Configuration and Fault Management• Demarc extensions (*Additional charges will apply)
Business Continuity Port– Affordable Disaster Recovery– Global Reach and Support– Secure, Simple and Scalable
© 2010 Masergy Communications, Inc
Hosted Remote Access
Secure – 128 bit SSL Encryption on the
web browser Easy to Use
– Accessible via standard Web Browsers
– Quick, reliable and easy to use centralized access to complex applications
– No IPSec client to install or maintain
– Single applet that runs if the end user needs to access Network Connect
Scalable – Easy to add users
Economical – Low monthly fee for a fully
managed Enterprise Class Remote Access solution
– No capital expenditures
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Managed Firewall
Increased productivity – Wide area network functions like a
local area network– Securely connecting remote offices &
users– Maximize mission-critical uptime &
resource availability Advanced network security and
protection– Solid site security with optional
advanced functionality– Protect against traffic interception &
data theft– Comply with government mandates– Eliminate threat of technology
obsolescence Proactive, expert support and
monitoring– 24 x 7 x 365 monitoring &
troubleshooting– Overnight replacement of failed
equipment
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Managed Router
Complete Lifecycle Management– MASERGY sources, installs,
configures, updates and maintains the equipment for the term of the contract
Increased Productivity via increased uptime– 24 x 7 x 365 monitoring– Fault diagnosis, escalation and
resolution – Customer configurations done in
our NOC to ensure your network is optimized
Cost containment– One low monthly fee covers it all– Router, equipment and
management
29 © 2010 Masergy Communications, Inc
Business Continuity Port
Affordable Disaster Recovery – Secure failover communications
mechanism in case the primary link is unavailable
Simple – Easy to implement with seamless
integration Scalable
– Easy to reconfigure as your business expands
Secure – Industry standard encrypted
traffic Global Reach
– Enables easy WAN connectivity to hard to reach locations
Requirements– MASERGY Layer 3 circuits installed– Customer provided broadband interface with Static IP address– Customer-provided equipment that can terminate IPSec tunnels
Key Benefits
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Net Promoter Score Comparison(willingness to refer to peers)
© 2010 Masergy Communications, Inc
Not at all Willing Somewhat Willing Willing Very Willing0%
20%
40%
60%
80%
100%
3% 6%
40%51%
Detractors Promoters
9% 40% 51%
MASERGY Net Promoter Score – 42%
Not at all Willing Somewhat Willing Willing Very Willing0%
20%
40%
60%
80%
100%
13%24% 23%
40%
Detractors Promoters
37% 23% 40%
Industry Average Net Promoter Score – 3%
Financial Customers Include
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Manufacturing Customers Include
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Global Network Reach
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Global Network Reach
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Global Network Reach
© 2010 Masergy Communications, Inc