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MassMutual’s D&I Journey: A Holistic Approach to Change
S E P T E M B E R 1 9 , 2 0 1 9
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Who We Are
Natalia Arbulu
Diversity Consultant
MassMutual
Peggy Nagae
Chief Operating Officer
White Men as Full Diversity Partners (WMFDP)
Mary-Frances Winters
Chief Executive Officer
The Winters Group, Inc.
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A Purpose that Unites Us –
We help people secure their future and
protect the ones they love.
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Our Story Began in Springfield, Mass. –
•Founded in 1851
•Mutual company that operates for the
benefit of its members and participating
policyowners
•Approximately 7,5001 employees
nationwide
•National network of nearly 8,800 advisors
in 82 firms1
1 As of Dec. 31, 2018
About MassMutual
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$5.3 billionin insurance and annuitybenefits paid in 2018
$1.72 billiondividend payout in 20191
Estimated
$14.7 billion
Ranked #84 on the FORTUNE 500®3
1 Dividends paid to eligible participating policyowners. Dividends are not guaranteed.
Will have paid more than
3 FORTUNE and FORTUNE 500 are registered trademarks of Time Inc. and are used under license. From FORTUNE Magazine, June 1, 2019. ©2019 Time Inc. Used under license. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of MassMutual.
5.6 millioncustomers
in dividends since 20102
2 Includes 2019 estimated dividend payout.
A Mutual Company Dedicated to Its Policyowners & Customers
Our D&I Journey
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The Milestones
2008-2011:
Laying the
foundation
Created D&I strategy with
Executive Team
Evaluated against
competitors and best-in-
class organizations
First two Employee
Resource Groups (ERGs)
Required D&I foundational
education for managers
2015-2017:
Accelerating our
progress
Engaged Winters Group and
White Men as Full Diversity
Partners for intensive learning
labs for 180+ senior leaders
D&I included in company
performance metric; shared
workforce demographics
with employees
External assessment of D&I
practices
ERGs evolve to Business
Resource Groups (BRGs)
2012-2014:
Elevating our
practices
Elevated D&I metrics and
transparency for senior
leaders
Refreshed strategy with
focus on cultural
competence, inclusive
leadership, and greater
accountability
Reached 8 ERGs
2018+:
Deepening our
impact
Inclusive benefits
Integrated HR solutions
Building leader D&I
capabilities pilot:
providing D&I
education/tools,
focusing on pipeline,
and cascading
accountability
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Our Approach to Diversity & Inclusion
Transformative Learning
Leader Partnership
& Alignment
Metrics & Transparency
Accountability
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A Strategic Approach to D&I
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Denial
Polarization
Minimization
Acceptance
Adaptation
What is the IDI?
The Intercultural Development Continuum
2.4%
13.5%
68%
2.4%
13.5%
Equality vs.
Equity…
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How Do We Get There?
Developing Cultural Competence
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Self Understanding Understanding one’s “cultural”
self
Other Understanding Understanding other
cultural norms, values and beliefs
Bridging SkillsLearning to be culturally
adaptive
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Cultural Competence 4E ModelTM
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Examining Insider CultureThe water some live in and never have to leave.
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Impactful, Transformative Learning
The water some live in and never have to leave.
The water some live in and never have to leave.
Examining Insider/White Male Culture
Inclusion is making the mix work
Diversity is the mix - all the ways we are different.
Inclusion = Belongingness x Uniqueness
8 Critical Leadership Skills
1. Courage
2. Integrating Head and Heart
3. Leveraging Ambiguity and Turbulence
4. Listening
5. Balancing Key Paradoxes
6. Managing Difficult Conversation
7. Seeing and Thinking Systemically
8. Being an Agent of Change
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Results for Leaders
• New skills to lead and participate in difficult
conversations
• Discovery of Insider group’s self-interest in doing diversity work
• Heightened awareness of privilege and workplace inequities,
including male, white, heterosexual and other privileges -
without blame
• Greater understanding about the experience of outsider
• Greater awareness about habitual, unconscious biases
• Shared commitment and partnership across difference
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Denial
Polarization
Minimization
AcceptanceAdaptation
Original
Retake
Intercultural Development Continuum
2017 Retake
150%increase in
leaders at
Acceptance
or Adaptation
Monocultural
Mindset
Intercultural
Mindset
Developing an Inclusive Organization
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Percentage point increase
Voluntary self-ID: individuals with a disability, LGBTQ, veterans
2.8%
6.4%
2.9%
6.4%
2011-2014 2015-2018
POC POC leaders
People of Color (POC)
+ +
+ +
1.3%
4.1%
2013-2014 2015-2018
Accelerated Workforce Diversity
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Our Holistic Approach
Transformative Learning
Leader Partnership
& Alignment
Metrics & Transparency
Accountability
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● Ongoing focus on mindsets, behaviors and
accountability
● Provide support through continued education and tools
● Complete Building Leader D&I Capabilities Pilot, assess
overall results and recommend next steps
● Reassessing cultural competence for leaders (2020)
Building on Our Results
© 2019 Massachusetts Mutual Life Insurance Company (MassMutual®), Springfield, MA 01111-0001. All rights reserved. www.MassMutual.com