matthew hooper's resume
TRANSCRIPT
Matthew Hooper543 E Liberty Street, Medina OH 44256 440-541-6326 [email protected]
PROFESSIONAL PROFILE
Customer Service Representative with significant sales and marketing experience:
Contacts 100-200 clients per day for sales and customer service issues. Skilled in transforming client problems into client retention. Maintains a database and record of client contacts, actions taken, and results to track
performance. Researches and investigates quality control issues in the field and provides reports on
management. Contacts local shippers from multiple LTL companies to arrange on-site deliveries. Uses focus on listening skills and clear, honest, precise service to create an outstanding
customer experience and build a lifetime client base. Proficient in multiple CRM systems and complex Excel spreadsheets to maintain customer
databases.
BUSINESS EXPERIENCE
Customer Service Representative, Koroseal Interior Products (2013-2016)
o Guides customers to the best solution to their job needs, including basic installation advice and guidance through multiple installation options.
o Takes orders nationwide for commercial interior products, Interprets complex job bids and contracts to complete orders.
o Investigates and remedies customer complaints, up to and including defect complaints and quality control issues. Uses multiple LTL services to schedule deliver and pickup of construction materials. Follows through with logistics companies to ensure customer satisfaction.
Marketing Manager, Glass Doctor (2012-2013)
o Maintains relationships with current clients while prospecting for new business. Helps expand sales and customer service to new territories, expanding the business.
o Handles new service issues, including “walk in” clients, customer complaints, and inbound service requests. Performs late night dispatch, administration, and service response.
Matthew Hooper Page Two
Business Development Representative, Employ-Temps Staffing,(2010- 2012)
o Executes 100+ cold calls per day. Actively uses LinkedIn, Twitter, and Manta.com to prospect.
o Searches multiple databases to locate new clients and employees to meet client standards. Maintains a database of contacts and leads in order to improve team performance.
o Significantly increased the number of clients and positions in Medina and Lorain counties.
Sales Associate, La-Z-Boy NEO (2008- 2010)
o Sales and customer service for one of the premiere furniture companies in the Northeast, with a sales volume exceeding $2 million per year. Consistently exceeded sales goals.
o One of the top 20 sales people per quarter. Average 25% close ratio or higher, with a 100% value added incentive ratio.
EDUCATION / TECHNOLOGY
Bachelor of the Arts, English (Drama)
Catholic University of America , Washington, DC
MS Office (Word, Excel, PowerPoint, Outlook);
Customer Relationship & ERP Experience
VOLUNTEER ACTIVITIES
Youth Fencing Coach, SCA, 2016