maulia bsc tools chapter10 jessica keyes
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TRANSCRIPT
Chapter 10
Scorecard and Other Performance
Measurement Tools
Maulia Jayantina Islami(23510095)
Presented on IT Strategic Planning Class-MCIO ITB 2011
Balance Scorecard Software Utilization Survey(Lawson, Stratton, Hatch, 2004)
70 %
31 %Off-the-shelf
27 % both
43 % developed in-house
Tools Overview1 DoD Performance Assessment Guide
2 Aha! Executive Decision Support System (Balance Scorecard Application)
3 The Performance Organizer
4 Microsoft Balance Scorecard Framework
5 Corvu 5
6 SAS Strategic Performance Management
7 ActiveStrategy Enterprise
8 QPR 7 Collaborative Management Software Suite
9 QPR Scorecard Software
10 Healthwise Balance ScorecardTM
1 DoD Performance Assessment Guide
Company : GovernmentWebsite : http://www.dtic.mil/performance/paguide.html#overviewCost : Free
• Module 1Quality and Productivity Self-Assessment Guide
1 DoD Performance Assessment Guide (contd.)
Questions about performance improvement topic
Identify existing organizational culture & management style,
Targetting Change Process + establish the baseline for progress measurement
• Module 2Setting Customer Service Standard Guide
1 DoD Performance Assessment Guide (contd.)
Use sample or create customer satisfaction survey
Quickly enter and consolidate survey result
View Printout Result (weekly, monthly, quarterly, annually)
• Module 3Developing Performance Measures Guide
1 DoD Performance Assessment Guide (contd.)
Links performance measures to specific business area
Select or develop own set of performance measures
Display + print report (statistical graph)
2 Aha! Executive Decision Support System (Balance Scorecard Application)
Company : Chinook SolutionWebsite : http://www.chinooksolution.com
2 Aha! Executive Decision Support System (Balance Scorecard Application) (contd.)
Traffic Light Scorecard (visualized fit againts “ideal”) Workshop facilitation screen
Strategy formulation & mapping,
BSC development, implementation, automation, auditing,
Strategic initiative prioritization,
project portfolio management.
3 The Performance Organizer
Company : JIT Software Limited, UK. Website : http://www.jit-software.com
KPI Prototyping Tool “scores on the Doors” based on BSC
Mapping Strategy tools interface
Support EFQM, Balridge, ISO 9000, etc. Analysis
Full-featured modelling, organization charting facilities
3 The Performance Organizer (contd.)
4 Microsoft Balance Scorecard Framework
Company : Microsoft CorporationWebsite : http://www.microsoft.com/office/previous/xp/business/intelligence/scorecard/framework.asp
4 Microsoft Balance Scorecard Framework (contd.)
Personalized portal
Best Practice
Business Intelligence
Actionable and operational tools
Knowledge Management
5 Corvu 5 (CorVu Corporation, US)
www.corvu.com
6 SAS Strategic Performance Management (SAS Institute Inc.)
Monitor Key Activities
Business Intelligence
http://www.sas.com/solutions/bsc/
7 Active Strategy Enterprise (ActiveStrategy, US)
www.activestrategy.com
8 QPR 7 Collaborative Management Software Suite (QPR Software Plc)
QPR ScoreCard QPR ProcessGuide QPR Collaboration Portal
http://www.qpr.com
9 QPR Software Suite (Visum Solution, Inc.)
QPR ScoreCard QPR Process Guide QPR CostControl Strategy Map
www.visumsolutions.com
10 Healthwise Balanced ScorecardTM
www.practicingsmarter.netCompany : PracticingSmarter, Inc.
Thankyou