maureen strudwick & tony phiskie carer support units cclhn & swslhn march 2011 top 5 –...
TRANSCRIPT
Maureen Strudwick & Tony Phiskie
Carer Support UnitsCCLHN & SWSLHN
March 2011
TOP 5 – Engaging CALD carers to personalise hospital care for
people with cognitive impairment
What is TOP 5?
A process to
– identify & engage the carer of a patient with cognitive impairment.
– negotiate and record up to five carer “strategies” that promote person-centred care and communication on the ward.
Where is TOP 5 located?
– Strategies are documented and located on the bed chart.
– an I.D. tag is placed on the top of the chart
– a sticker is placed on the spine of the medical record.
TOP 5 is person-centred practice which
Recognises the importance of engaging carers.
Values their knowledge, expertise and tips in caring for their care recipient.
Effectively communicates carer’s information across sectors, people, systems.
Creates a more settled and comfortable environment
Reduces incidents of adverse events
TOP 5 Pilot
4 Acute Care Wards were targetted for 8 week Top 5 pilot
Top 5 Champions were sought and trained
Staff and Carers were surveyed pre and post pilot
Staff were trained in carer role, and carer engagement
Top 5 Pilot Study Results
Staff reported patients to have:
• a quicker recovery
• less agitation, frustration and distress
• more effective communication
• increased ability to relate
Top 5 Pilot Study Results
Carers noted staff to:
• have increased awareness of their role (58% to 90%)
• invite them to share patient information (54% - 89%)
• listen and take on what they shared (54% - 72%)
Gain support
Establish partners:
– Ward leaders - NUMs, CNCs, CNEs,
– Delirium & Dementia CNC
– Ward ‘champion’ for “Carers as Partners in Care”
Address Issues
Resistance to “yet another thing to do”– Create confidence in the process using
“champions” to model the process and to coach their peers,
– Demonstrate value of TOP 5 by using feedback at ‘handover’ and case conferences
– Embed TOP 5 in protocols for ward admissions, falls prevention, and delirium detection.
Communicate Gains
Wins for all parties– Reduced incidence of adverse events
– Reduced length of hospital stay
– Improved safety for patients, and staff
– Improved staff/patient & staff/carer relationships
TOP 5 Evaluation 2010
9 hospital wards in the CCLHN were included in the survey
64 Staff members included 43 nurses, 9 ward nursing executive, 2 medical and 10 allied health staff were interviewed
TOP 5 Evaluation Results
93% of staff were aware of Top 5
91% of staff reported Top 5 strategies benefit the patient
98% of nurses reported Top 5 strategies benefit them in nursing the patient
98% of staff said they would recommend Top 5 to colleagues and other health professionals
TOP 5 EvaluationStaff Comments:
– “Highly recommend it”
– “A great initiative”
– “Makes my job easier”
– “Less pressure, helps with knowing a patient”
– “Easy to use”
– “Very effective”
– “Really good resource tool, promotes patient comfort”
Interest in TOP 5 in SSWAHS
Carer from SSWAHS Community Participation Network had heard Maureen’s presentation at 09 Conference
– Raised as agenda item at CAP committee Sep 09
Resolved to investigated interest in Top 5
– Carers’ Program sent names of “interested parties”
Meeting of “interested parties” called for Oct 09
Carers’ Program, SSWAHS investigate TOP 5
EOIs asked from potential Top 5 sites
More info sought from CSU, NSCCAHS
I attended Dementia Café
Maureen invited to present
TOP 5 promoted on Intranet Bulletin Board (Home Page)
Overwhelming response – 85 rsvps
NUM Quote on interest in TOP 5
“What appeals to me is the simplicity of the initiative and the simplicity of the actual Top 5 page that will go in the patients bed chart . . . . and the absence of the 25 page instruction manual; mandatory one day education; policy requirements; mandatory education about the policy; the mandatory monthly data reporting; and mandatory training on the mandatory monthly reporting data.”
Concerns by Carers Program
No dedicated staff member to oversee project
Is current context appropriate to embed TOP 5
– Budget
– Staff shortages
– Introduction of LHNs
Incorporating CALD Population
Liverpool Aged Care Unit have developed resources for CALD patients and Carers.
CNE of Liverpool ACU attended first planning meeting & Maureen’s seminar and raised issue of Carers Program of CALD carers
Close to 50% of patients in Aged Care Unit from CALD backgrounds
CALD Population in SSWAHS
the most culturally diverse populations in NSW live within the Sydney & SWS LHNs
40% speak LOE at home (26% in NSW)
60% in Fairfield and Canterbury
Greatest no. speaking LOE at home:
– Arabic, Vietnamese, Cantonese, Italian & Greek
CALD Population in Liverpool
SSWAHS Translation and Language Service
Identified 5 major community languages in Liverpool LGA: Arabic, Chinese, Serbian, Spanish, Vietnamese
Translated TOP 5 resources into Community Languages
– The brochure on Top 5
– The pre and post Top 5 evaluation surveys
Establishing commitment
Meeting of interested staff (April 2010) – good response 20 staff representing Balmain, Bankstown, Bowral, Camden, Campbelltown, Liverpool.
Braeside (Fairfield Aged Care), Fairfield Hospital and Concord hospital also expressed interest.
Outlined what the Carers Program could offer in way of support and funding for CALD resources
Developed a process for getting things started.
The process begins ….
Staff went back to their workplaces to garner local support for TOP 5
Essential that Working Groups established at each site
Balmain, Bowral, Braeside, Camden, Liverpool, Fairfield
ISSUE: Lot of interest BUT Carer Program unable to provide backing at the rate of rollout.
Working Groups established….
Carers Program letter to facility administrations
TOP 5 processes established:
– Training of Staff
– Development of Manual
– Starting date
Staff trained at each site
– Balmain – all wards
– Camden – Medical Transit Unit
– Liverpool – aged care wards
CALD Patients and Carers
Clinicians identifying CALD patients and carers receiving ‘less than’ service
– Use of interpreters
– Communication issues
– Requires greater staff effort for same result with patient
– Cultural differences around the role of family and carer
– Religious beliefs, superstitions
– Variations in translation of English
Research Confirms Clinicians Experience
Local and National research has established access barriers for CALD Carers:
– Difficulties with language
– Lack of knowledge of services
– Lack of culturally & linguistically appropriate services & assessment for their carees
Local Focus Group Research Aged Care Research Unit, Liverpool Hospital
Not speaking English was a major issue in communication of information
Need for Dementia education for CALD & broader community
Hospitalisation noted as a factor in the decline in condition of PWD
Comments on Dementia care in Dr’s surgeries, Day Care Centres, Residential Care facilities and Community Services.
Lack of understanding & culturally appropriate care in hospitals
Instigating TOP 5 with CALD Carers
WHO?
– Nursing are 24 hours, 7 days a week
– Nurses have specific high priority protocols that MUST be followed prior to end of each shift
– Nursing has competing demands on time, energy, and mental space
BUT TOP 5 WILL START OR FINISH ON THE WARD
Instigating TOP 5 with CALD Carers con’t
TIME
– Arranging time with carer
– Booking interpreters
– Time-poor Nursing staff looking at longer time to work with CALD carers
– Cultural differences impact on relationship between carers and staff
Feedback Essential
Staff need to know that Top 5 is worth the effort
Limited day-to-day involvement Carers’ Program
Local data collection – CALD Carer specific
Lessons Learnt
Need for a dedicated project worker to support working parties
Engage Geriatricians
Working Parties need to be endorsed formally by executive
Definite commitment by nursing administration
Working Parties staff training must include engaging and communicating with CALD carers
Involvement of “community”
…and more lessons … Establishing Worth & Good Will
Hospitals
Networks – hospital and community networks
Working groups
LHN Executive
Community
– General Aged Care
– CALD groups
REFERENCES
NSWHealth “Carer Action Plan 2007 – 2012”
Alzheimer’s Australia Victoria “Perceptions of Dementia in Ethnic Communities “ October 2008.
NSWHealth “Easy Guide to Clinical Practice Improvement” 2002
Foreman, P & Gardner, I. (2005). Evaluation of Education and training of staff in dementia care and management in acute settings. Melbourne: Victorian Department of Human Services
Web references:
www.health.vic.gov.au/agedcare/
www.nsccahs.health.nsw.gov.au/carersupport/cc/centralcoast.shtml