maximize your online resultsoxygen.readyplanet.com/.../08-google-analytics.pdf · google analytics...

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Maximize Your Online Results Rathiya Jinn Issarachaikul with Rathiya Jinn Issarachaikul General Manager –Web Promotion ReadyPlanet.com Google Analytics Certified Professional MBA. University of Oregon, USA. B.Eng. Computer Engineering, ChulalongkornUniversity

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Page 1: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Maximize Your Online Results

Rathiya Jinn Issarachaikul

with

Rathiya Jinn IssarachaikulGeneral Manager – Web Promotion

ReadyPlanet.com

Google Analytics Certified Professional

MBA. University of Oregon, USA.

B.Eng. Computer Engineering, Chulalongkorn University

Page 2: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

3 THINGS YOU NEED TO KNOW

1. Know Your Audiences1. Know Your Audiences

2. Know Your Sources

3. Know Your Conversions

Page 3: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

KNOW YOUR AUDIENCES

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Page 4: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Audiences

Traffic

• Visits

• Trend

Engagement

• Pages

• Time• Trend • Time

• Bounce Rate

New vs Returning Visits

Page 5: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Audiences – Visits & Trend

Audiences >> Overview

Average 3,500 visits/day

Page 6: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Audience - Engagement

Page 1

Audiences >> Overview

Pages Time Bounce

Page 1

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Pages Time Bounce

Page 7: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Audiences – New vs Returning

Audiences >> New vs Returning

Page 8: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Audiences

Page 1

Audiences >> New vs Returning

Time BounceTime Bounce

Page 9: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

KNOW YOUR SOURCES

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Page 10: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Sources

Traffic Sources >> Overview

Page 11: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Sources – Search Engine

SEO SEMGoogle/Organic

Non-Paid Search

Google/CPC

Paid SearchNon-Paid Search

Natural

Paid Search

AdWords

Advertising

Page 12: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Sources – SEO & SEM

Traffic Sources >> Sources >> All Traffic

Page 13: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Sources - AdWords

AdWords Analytics

Link Google Analytics with AdWords

Download

http://goo.gl/XhIbi

Page 14: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Sources - Keywords

Traffic Sources >> Sources >> Search

Page 15: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Sources - Keywords

Traffic Sources >> Sources >> SearchEngagement Metrics

Page 16: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

KNOW YOUR CONVERSIONS

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Page 17: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Know Your Conversions

Goal!��" ��� ����� "#$% ��"��$�������'(�����("�(%

• อา่นครบ … หนา้• อยูน่าน … นาที

E-commerce ������ �� "#$%����'(�����("�(%�$�������'(���

• สั�งซื�อสนิคา้สําเร็จ• Transaction (order)• อยูน่าน … นาที

• เขา้ถงึหนา้ที�กําหนด• Transaction (order)• Revenue (ยอดขาย)

Home �'(��� �'�������)��% $' $��

*���+, !����(����! Vela Classic

Page 18: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Goal Conversion Report

Goal = ����)��%��! �(�����

�������! ����-���!���' Goal " �������� ?

Page 19: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Goal Conversion Report

Keywords ! ����-���!���' Goal " ��������

Page 20: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

E-Commerce Report

$$$ SALE REVENUE?

#ORDERS?

Page 21: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

E-Commerce Report$$$ E-Commerce Metrics $$$

Page 22: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

SUMMARY

Page 23: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

3 THINGS YOU NEED TO KNOW

1. Know Your Audiences1. Know Your Audiences

2. Know Your Sources

3. Know Your Conversions

Page 24: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Google Analytics Workshop

Page 25: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

Google Certified Professional

�� ���./0�������� �������������12�����* �� � �$�3�(.���� Google Specialists �� ���(����� ��� Google AdWords Professional

�� ����( ���� ���!(+���4"��

Page 26: Maximize Your Online Resultsoxygen.readyplanet.com/.../08-Google-Analytics.pdf · Google Analytics Workshop. Google Certified Professional ˙ ./0 ˙ ˜ ... Microsoft PowerPoint -

THANK YOU