may 2016 briefing deck veterans.pdf
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Veterans Benefits AdministrationVeterans Benefits Administration
Portland Regional Office UpdateMay 2016
The Veterans Benefits Administration (VBA) delivers several benefit types:
22,000employees– 55%Veterans
Estimated $99.6billioninbenefitswillbedistributedin2016
Estimated $2.7billioningeneraloperatingexpensesin2016
*ThePortlandRegionalOfficeconsistsofaVeteransServiceCenter,whichadministersdisabilitycompensationbenefits,anda
VocationalRehabilitationandEmploymentdivision.
− Compensation*− Education− Pension&Fiduciary− LifeInsurance
− HomeLoanGuaranty− VocationalRehabilitation&
Employment*− Transition&Employment− BenefitsAssistance
Portland Regional Benefits Office
Ø 221publicservantsemployedatRO;63percentareVeteransthemselvesØ Over66,000OregonVeteransandbeneficiariespaidcompensationandpensionbenefits
Ø Over$85millioninbenefitspaideachmonth
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FY17 budget includes 300 FTE / $29.1M to “right-size” the Compensation and Pension workforce to meet timeliness expectations for non-rating claims work
VBA’s workload has risen dramatically since 2009
FY17 budget includes 300 FTE / $29.1M to “right-size” the Compensation and Pension workforce to meet timeliness expectations for non-rating claims work
VBA Transformation: Backlog Reduction
FY17 budget includes 300 FTE / $29.1M to “right-size” the Compensation and Pension workforce to meet timeliness expectations for non-rating claims work 6
Past Present
Previouslytouched5,000tonsofpapereachyear
Nowprocess99.8%ofdisabilitycompensationclaimselectronically
Nearly5.7MregisteredeBenefitsusersand3.8K+VSOsregisteredinSEP
From Paper to Digital in 5 Years
VBA Transformation: Improving Benefits Delivery
Ø TheaveragedaysOregonVeteransarewaitingforaclaimdecisionis83days,andittakes136days,onaverage,tocompleteaclaim.
Ø SomeclaimswillstilltakelongertoprocessbecauseofVA’sopen-endeddutytoassistVeteransandSurvivorsindevelopingtheirclaim.
Ø VAwillalways consideradditionalevidenceornewmedicalconditionsadded.
Ø Portland’sissue-basedaccuracyis94%andclaims-basedaccuracyis90%.
Ø VAmakesthecorrectdecision98%ofthetimeineachoftheeightseparatecategoriesmeasuredwithinaVeteran’sdisabilityclaim.
Way Forward: VBA’s National Work Queue
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Ø Nationwidedeploymentunderway– nowimplemented inallRegionalOfficesasofMay2016
Ø AllowsVBAtoprioritizeanddistribute theclaimsinventoryaccordingtoROcapacitytoaddresseachVeteran’sclaimasquicklyaspossible
Ø TheROinthestatewheretheVeteranresideswillcontinue tobethe firstfilterfortheVeteran’sclaimaslongasthatROhasthecapacity
Ø HelpsensureVeterans,theirfamiliesandsurvivors receivetimelybenefits,regardlessofwheretheyreside
Ø VSOs ateachROwillretainaccesstoclaimsinformationfortheVeteranstheysupport throughVBMSandSEP– thecurrentrelationshipbetweenVSOsandROmanagerswillnotchangeasaresultoftheNationalWorkQueue
Ø CongressionalstaffwillhaveaccesstoVBAROstaffastheydotodaytocheckonthestatusofaconstituent’sclaim
Portland RO in the National Work Queue
AsofMay20,2016—Ø thePortlandRO’sworkqueuehas1,616 disabilitycompensationclaims.
73%
5%4%
4%3% 3% 2% 2% 2% 2%
Top10StateswithMostClaimsinPortland'sInventoryOregon:1,007Texas:65California:58Georgia:48NorthCarolina:46Florida:41Alabama:30NewYork:30Pennsylvania:27Virginia:25
Veteranfacing VAinternalfacingImproveVeteranExperience
IncreaseAccesstoHealthCare(samedayprimarycare,seamlesscare,suicideprevention)
DeliveraUnifiedVeteransExperience
ImprovetheCompensation&PensionExam
ImproveCommunityCare
ModernizeourContactCenters
DevelopaSimplifiedAppealsProcess
ContinuetoReduceVeteranHomelessness
ImproveEmployeeExperience(toinclude leadershipdevelopment)
StaffCritical Positions
TransformSupplyChain
TransformOIT
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MyVA 12 Breakthrough Priorities: VBA Touch Points
VBACurrentFocusAreas
Regional Office Outreach and Community Engagement
SinceNovember2015,PortlandROhasconductedorparticipatedin:Ø 3townhallsandclaimsclinicsin
Vancouver,Portland,andBendØ 10outreacheventsØ 2job fairsØ 9homeless standdownsallover
thestateofOregonØ weeklyvisitstotheCommunity
ResourceandReferralCenterØ weeklyvisitstotheVAmedical
center’sTransitionandCareManagementProgram
Ø monthlyvisitstothePortlandVetCenterandSalemVetCenter