may - june 2009

Ed. Note: All figures in U.S. dollars.

WestJet and Air Canada load factorswere down in April

Both Air Canada and WestJet Airlines Ltd. saw a decline intheir April load factors, or average amount of seats filled intheir planes. Air Canada’s load factor fell by 1.6 percentagepoints to 81.1 percent compared to April 2008. Its system-wide traffic fell by 4.1 percent, with its regional partner Jazzbeing hit the hardest, seeing a 6.8 percent decline to 68.1 per-cent. WestJet’s load factor fell by 1.3 percentage points afterits capacity growth of 7.2 percent exceeded its 5.5 percenttraffic growth.

Trying harder to be number two, oneAnd while Air Canada and WestJet are stalling, Porter is

taking off.Porter Airlines Inc. is now the number two airline in the

Toronto-Montreal-Ottawa corridor, overtaking WestJet AirlinesLtd., Versant Partners Inc. analyst Cameron Doerksen saidrecently. Depending on the route, Porter holds more than 20percent of seat capacity in the Eastern Triangle, ahead ofWestJet’s minimum of 14 percent but well behind Air Canada,which has at least 57 percent, he estimates.

Privately-owned Porter, launched in 2006 at Toronto CityCentre Airport, now has 12 planes, with eight more on order.Doerksen added that Porter’s expansion has put a damper onWestJet’s push into the Eastern Triangle, noting that “eventhough WestJet has been very aggressive with its fares in order to attract traffic, it has actually cut back on capacityrelative to two years ago.”

JetBlue records first Q1 profit in yearsFor the first time in four years, JetBlue recently posted a

quarterly profit. It earned $12 million compared with $10 mil-lion a year earlier. JetBlue paid 31 percent less for fuel in theperiod than it did a year ago. The carrier benefited fromrestructuring its fuel hedges last year so it wasn’t tied to asmany contracts this year as fuel got cheaper. Traffic during thequarter fell eight percent to 6 billion revenue passenger miles,but JetBlue countered that by reducing capacity 5.4 percent inthe period. The carrier has suffered from the general travelermalaise and reduced demand like many other carriers.

On the Web: www.jetblue.com

US Airways shrinks loss in Q1US Airways, like JetBlue, reaped the benefit of fuel hedg-

ing contracts in the first quarter of 2009. In this case, the fuelhedges saved the ailing airline money.

Without the improving fuel hedges, the airline says itwould have lost $260 million instead of the $103 million itactually lost. The airline also recently announced it would becharging $5 per bag to pay for checked luggage at the airportrather than online. Passengers can avoid the extra $5 chargeif they prepay their baggage fees by checking in online.

On the Web: www.usairways.com

A new trans-Atlantic triple alliance to service air passengers begins

Air France-KLM and Delta have joined to form a new trans-Atlantic venture that will bring in estimated annual sales $12billion in sales from more than 200 jointly operated dailyflights (about 50,000 seats per day) – about a quarter of allcapacity on the routes. The joint venture covers all the air-lines’ flights between North America and Europe, betweenAmsterdam and India, and between North America and Tahiti,the companies said in a recent statement. On trans-Atlanticroutes, the companies will operate as a single business, bycoordination and sharing revenues and costs. The joint ven-ture represents about a quarter of all Trans-Atlantic capacityand has no pre-defined end date but can be cancelled with athree-year notice after an initial 10-year term, the companiessaid in a joint statement.

On the Web: www.af-klm.comOn the Web: www.delta.com

All flyers now required to providenames to the U.S. government

As of May 15, 2009 all passengers flying to, from orthrough the United States have to supply their full name,including middle names, in advance of travel, the U.S.Transportation Security Administration has announced.

The requirement for passengers to give their full name asit appears on the government-issued identification with whichthey are traveling is the first phase of the U.S. government’scontroversial Secure Flight program to be implemented publicly. Secure Flight is aimed at replacing the pre-departurepassenger watchlist reports that airlines currently are obligedto submit to the TSA. It will be followed on Aug. 15 with a requirement for all passengers to provide their date of birth and gender.

TSA said the new system would help reduce misidenti-fication of passengers with similar names to individuals on itslist. It aims to vet 100 percent of passengers on all U.S. domes-tic commercial flights by early 2010 and 100 percent of allinternational flights by the end of 2010.

TSA and the travel industry are encouraging passengers toprovide their relevant data at time of booking, with airlinesrequired to forward the information to the TSA no later than72 hours before departure.

On the Web: www.tsa.gov

May-June ’09 3THEPLANNER

4 May-June ’09THEPLANNER

Responsibility and leadership go hand in hand

As the financial and corporate landscapes recover from their mostrecent scorching, you probably hear two words tossed around quite

a bit by pundits, news anchors and pretty much anyone else who partakesin social discourse; leadership and responsibilty. Leadership, to me, meansleaders must exude positive energy. Responsibility is being answerable tosomeone for something or being responsible for one’s conduct.

For a planner, responsibility is essential, as they are often the first andlast line of defense for a meeting or event, and too often have to takemost of the responsibility for its success.

Responsibility is also when an individual takes on being a stakeholderin any given enterprise. We all need to say, “This is my industry. I have astake in the events that go on in it, because I say so.” We can ignore theeconomic slowdown, or we can change a thing or two, by working witheager and reasonable suppliers, by doing or speaking or simply by notpaying attention to the naysayers. Years ago, our ancestors would pull uptheir bootstraps. Maybe we need to embrace that mentality again, andjust work a little harder to improve the collective pull on the rope.

Leadership and responsibility do not require someone else’s approval.We can all take charge of our own little corner of the business world, andtry to make that better in some way. So when you hear the word responsi-bility, look at it as an invitation to improve the world and not as a burden.

Leo Gervais

T H E C A N A D I A N E D I T I O NIn th is Issue

8>

12>

14>

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Rules for GSTIf we are planning an event that is not aconvention and if the sponsor of the eventis a not-for-profit organization or a universi-ty, how do we apply the GST? GuylaineDallaire and Manon Harvey help us makesense of complex tax situation.

Terrace restaurantsWe are always endeavouring to keep ourreaders up to date on current trends. Goodweather and groups on a terrace go together,so check out these suggestions for dining alfresco in several popular Canadian cities.

Summer readingThere’s never been a better time to be frugal, so save that money for an expensivetrip, and instead buy a few of the recom-mended books we discuss in several articles beginning on page 14 and while thesummer away with hours of good reading.

Staying coolAs planners, we all know what it is like towork under tight deadlines with a variety ofpeople who can be demanding. Learninghow to stay cool is a truly beneficial skill toacquire, and Associate Editor Jyl AshtonCunningham offers some constructive waysto keep it together under stress.

2105 de la Montagne, suite 100Montreal, Quebec H3G 1Z8

Telephone: (514) 849-6841 ext. 315 Fax: (514) 284-2282

MANAGING EDITOR Leo Gervais [email protected] EDITORS Camille Lay [email protected]

Jyl Ashton Cunningham [email protected] ARTIST Matt RiopelSALES James Paulson [email protected] Tania Joanis, Patricia LemusEXECUTIVE ASSISTANT Debbie Barlow

CONTRIBUTORS Rachel Coley, Bruno Daigle, Guylaine Dallaire, Cynthia Fell, Stacey Hanke, Manon Harvey, Barry Siskind

The Planner uses 30% recycled post-consumer paper.

Cover: Design by Matt Riopel

Poste-publication No. 40934013The Planner is published nine times a year.

The Planner is a monthly publication distributed to professional meeting and event planners across Canada.

THEPLANNER

Colour printer: Litho Express, (514) 816-3865, www.lithoexpress.ca


“I'm Backing BritainYes I'm Backing BritainWe're all Backing BritainThe Feeling is growingSo let's keep it goingThe good times are blowing our way”

Composers Tony Hatch and Jackie Trent penned the abovesong for British comedian/presenter Bruce Forsyth in

1968, in support of the then Prime Minister Harold Wilson’shugely successful, “I’m Backing Britain” Campaign.

The song was pretty cheesy, but the impact of the cam-paign was incredible. I still remember the incredible sense ofpride that came over the population, even though I was just alittle girl. People rallied to the cause and purchased every-thing from food to fashion to furniture being marketed asproudly British. Holidays abroad were replaced with Britishsun, sea and sand (yes, the sun often shines in Britain, morethan credit is given for).

Britain is no stranger to the concept of buying from andsupporting local producers and manufacturers. The EmpireMarketing Board was set up in 1926 to promote trade with theColonies and Dominions, encouraging people to buy “Empire”goods. The promotion of trade within the Empire was given afurther boost in 1932 at an Imperial Economic Conferenceheld in Ottawa to combat the effects of the Depression.During WWII everything had to be grown and purchasedfrom local sources. In 2007, Tony Blair tried to revive the con-cept of buying British with limited success and the currentLabour government is doing the same thing now in the hopeof saving thousands of jobs across the United Kingdom.

The pattern is clear – whenever things get tough financial-ly, people revert to supporting the local economy.

While it’s not necessarily a good thing to turn our backs onglobalization in uncertain times, there is a definite feeling ofdoing something worthwhile when buying local, be it forgoods or services.

While Canada hasn’t officially launched a “Buy Canadian”campaign, the message is definitely out there. The 100 MileDiet, decreasing our carbon footprint, planning green eventsand supporting Canadian manufacturers are regular featuresin the media. Such patronage can often come at a price, how-ever, so don’t be lulled into thinking that buying local neces-sarily means a significant cost saving. Low turnover equates togreater profit margin requirements, which are passed on tothe consumer.

HIRE A DMC TO SOURCE LOCAL SUPPLIERSSupporting the local economy just makes sense though and

hiring a Destination Management Consultant, even whenplanning events in North America, is one of the best ways tosource local suppliers and manufacturers. A DMC can negoti-ate more effectively with local suppliers on price, as well asquality of goods and services. I recently took a group toNassau and we purchased all our giveaway items locallythrough a supplier recommended by the Nassau ParadiseIsland Promotion Board, which was much appreciated andalso saved my client money on shipping from Toronto.

One event management and strategic planning companythat takes buying local to its maximum potential is TheInnovolve Group, leaders in green strategic planning initia-tives and event management. Innovolve have just moved theiroffices to a LEED certified, custom built, very attractive spaceon Richmond Street at Sherbourne in Toronto. The venue,known as The Sustainability Studio, will be multi-purpose, tobe used as offices, as well as meeting space for green events.

BY JYL ASHTON CUNNINGHAM, CMP

Buying local, the pros and cons

CONTINUED ON PAGE 7


BY GUYLAINE DALLAIREAND MANON HARVEY

In the last article, we discussed the GSTrules applicable to foreign and

Canadian conventions. But if the event isnot a convention and if the sponsor ofthe event is a not-for-profit organizationor a university, how do we apply theGST? Are there specific rules?

Let us start by defining a “convention.”A convention is a formal meeting orassembly that is not open to the generalpublic. When the event is open to thegeneral public, the usual GST rules apply,and generally speaking, GST will have tobe collected on admissions.

But what happens when the eventsponsor is a not-for-profit organization,or a university, or a charitable organiza-tion? What if the sponsor is a non-resi-dent of Canada? Depending on the statusof the sponsor of admissions to thisevent, application of the GST will vary.

We will review the GST treatment forvarious types of entities and provide youwith examples of events generally heldby each type of entity. For the purposesof this article, entities are the sponsors ofevents, i.e. revenue from admissions iscollected and retained by the entities. It isalso given that these organizations areGST registrants.

NOT-FOR-PROFIT ORGANIZATIONS (NFPO)

If a Canadian NFPO organizes anevent in Canada, for example an exhibi-tion, a golf tournament, a gala, a show ora breakfast-conference and admissionsare charged, GST will have to be collected.

Even if these events are organized asNFPO fund-raising activities, GST willstill apply.

CHARITABLE ORGANIZATIONS (CO) A CO is based on an NFPO, but is reg-

istered for purposes of the Income Tax Actto issue receipts for charitable donationsto its donors. Let us take, for example, thesame NFPO events such as an exhibition,a golf tournament, a gala, a show or abreakfast-conference. If a CO organizesany of these activities as a fund-raisingactivity for which a receipt may beissued, admissions will be exempt fromGST, thus no tax will be collected.

With regard to breakfast-conferencesorganized by a CO that are not a fund-raising activity, the Law prescribes thatadmissions be exempt from GST, but subject to a different legislative provision.

In short, for a CO’s admissions to besubject to GST, they must be:

• for entry into a “place of amusement”• of a value greater than $1, and • other than a fund-raising activity for

which a receipt for donations may be issued

A place of amusement means:Any premises or place, whether or not

enclosed, at or in any part of which isstaged or held any:

(a) film, slide show, sound and light orsimilar presentation

(b) artistic, literary, theatrical, musi-cal or other performance, entertainmentor exhibition

(c) fair, circus, menagerie, rodeo orsimilar event, or

(d) race, game of chance, athletic con-test or other contest or game

and includes a museum, historicalsite, zoo, wildlife or other park, placewhere bets are placed and any place,structure, apparatus, machine or devicethe purpose of which is to provide anytype of amusement or recreation.

Are there specific rulesfor applying the GST?

CONTINUED ON PAGE 8

For information on using the venue forsmall to mid-sized groups, please [email protected].

BE WARY OF “UPSELLING”Local resources needn’t necessarily

read, “In House Supplier” and in thecase of audio-visual companies, it isprobably better to go by a regular sup-plier’s recommendation than with thehotel’s, whose up-selling of servicesbrings in up to 50 percent commissionfrom their in-house AV company. Mostof the larger AV companies have branch-es across North America, just be awarethat the highly professional servicetaken for granted in large cities may notnecessarily be the case in less populatedregions. The independent audio-visualsuppliers tend to share the wealth bypartnering with like-minded associateswhen long distance trips are not a viable option.

A WORD ON LOCAL FOODMuch has been written about buying

local food, eating seasonal produce andsupporting the local farmers. There area couple of pointers here that are worth

mentioning before everyone foregoestheir year-round supply of strawberriesand asparagus. Farmers in Canada regu-larly have to rely on Mexican labourersto harvest their crops, as local peoplewon’t work for the low rate of pay thatcomes with the job. So instead of ship-ping food from the south, we shiplabour, not an ideal situation for manyreasons. The other fact is that farmers inCanada, especially in B.C., Ontario andQuebec, are happily selling off theirland – to become millionaires almostovernight – to property developers.Before long there won’t be as muchlocal produce as in the past, which kindof defeats the argument of buying local.

CANADIAN REGIONS THRIVEThere’s no doubt that specific regions

from coast to coast in Canada are allputting themselves on the map by promoting exceptional locally grown,produced and raised organic foods,wines and beers. A road trip to NovaScotia recently was a true delight inexperiencing local gourmet cuisine,while a visit to a local and highly rep-utable Ontario Inn was definitely notworth the high price attached to offer-ing local produce and wine. It’s still a bitof a minefield out there for some suppli-ers, trying to achieve perfection withlimited resources at a reasonable price,however it’s fun to experiment!

IN CONCLUSIONWhatever your reasons for buying

local, be it goods or services, the pros

tend to outweigh the cons across theboard. It is definitely feasible to buylocal Canadian products and supportthe event market in other countries aswell – the key is to finding the mostinteresting, exciting and budget-friendlyoptions for meetings and incentives possible.

• • •

Jyl Ashton Cunningham is a meeting and

incentive planner and freelance writer based

in Oakville, Ontario. Jyl can be reached at:

[email protected]


Buying local:Pros outweigh

the consCONTINUED FROM PAGE 5

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For example, if a CO hosts artistic exhibitions on a regu-lar basis, GST would apply to admissions.

UNIVERSITIES, HOSPITALS OR COLLEGESApplication of GST to these organizations would be the

same as for NFPOs, that is, GST would be applicable onadmissions for events, including fund-raising activities.

We would like to draw your attention to the following point.These organizations often have the status of a charitable organ-ization registered for the purposes of the Income Tax Act. Withregard to GST, this double status renders these organizations“public institutions” and a specific section of the Act applies todetermine GST application. We should bear in mind that ifadmissions are collected for fund-raising activities for whichreceipts for donations may be issued, GST will not apply.

NON-RESIDENTS IN CANADAOur last point to discuss regards events held in Canada by

non-residents in Canada (other than conventions). In fact, theLaw states that any person entering Canada to make taxablesupplies of admissions in respect of a place of amusement, aseminar, an activity or an event, such as a show, is required toregister for the purposes of this Part and must submit a regis-tration request to the Minister before making such supplies.This is the case regardless of the amount of sales resultingfrom this event.

This article illustrates the importance of properly identifyingthe type of entity collecting admissions to events since GST

application differs depending on the entity’s status.

1 We are not talking about the rules applicable to all provincessince they differ depending on the province. 2 The sale of these fees will be exempt from GST if 90% ormore of the performing artists receive no direct or indirect com-pensation for their participation. Government and municipalgrants, reasonable amounts remitted as prizes, gifts or travelexpense and other allowances are not considered as compen-sation. Furthermore, the event must not advertise paid partici-pants. 3 Idem4 Idem5 The term “small supplier” does not apply. A small suppliermakes taxable supplies of less than $30,000 (for the last quar-ters OR during the same quarter).

Guylaine Dallaire, CA, M.Tax., is a Partner in Raymond Chabot

Grant Thornton LLP’s Commodity Tax Department. She teaches in the

Master’s in Taxation program at the University of Sherbrooke and has

been a guest speaker for specialized associations on numerous occa-

sions. She has written two reference documents, one on municipal

issues and the other on health matters, the latter of which is posted on

the Government of Quebec’s Web site. Her extensive client list includes

major entities in the real estate sector, public and parapublic utilities,

government bodies and event organizers.

Manon Harvey, LL.B., LL.M. has been with Raymond Chabot

Grant Thornton LLP for ten years. She specializes in Canadian com-

modity taxes and has developed a keen interest for U.S. and European

sales taxes.

CONTINUED FROM GST, PAGE 6

It is important to clearly define status

Air Canada looks to win fare war,may add pillows and pets

Looking for a bargain? Air Canada has introduced a lowest-fare guarantee on its domestic and transborder flights. Theguarantee provides a $50 travel credit, plus the differencebetween fares, if a cheaper fare is found within 24 hours ofticket purchase.

Canada’s top carrier said the move ensures flyers are pay-ing the lowest available price that day for tickets purchasedthrough the Canadian edition of aircanada.com.

The guarantee kicks in should customers find a lower farethrough another Canadian online travel retailer for the sameflight, itinerary and fare brand within 24 hours of purchase.The credit is for future travel use. Air Canada is also eliminat-ing its call-centre booking fees for calls from North America…Air Canada’s chief executive officer Calin Rovinescu is

developing a new strategy aimed at softening Air Canada’sreputation for taking a hard stance in dealing with consumers.He plans to ease restrictions on pets and sports equipment,pare some extra fees and bring back pillows and blankets. Soplanners may soon be treated to Air Canada service that is assoft as a down-filled pillow they can ask for from a friendlyflight attendant.

Look, it’s Superjumbo at Pearson!The world-famous double-decker Airbus A-380 (aka

Superjumbo) made its Canadian commercial debut recently,landing at Pearson International Airport when EmiratesAirlines introduced the world’s largest passenger plane to itsToronto-Dubai route. Emirates, owned by the Dubai govern-ment, offers departures from Toronto three times a week, butit has been lobbying Ottawa to approve daily flights of the489-seat aircraft. The A380 has a range of 15,200 km (8,200nmi), and a cruising speed of about 900 km/h or 560 mph.

On the Web: www.airbus.com


Sofitel’s Casale namedVP of Les Clefs d’Or

The Union Internationale desConcierges, “Les Clefs d’Or,” appointedSofitel Montreal Golden Mile ConciergeVirginia Casale as the new vice presidentworldwide during the International LesClefs d’Or Congress in Hangzhou, Chinaon March 23–28. Casale is the first Sofitelconcierge to be elected to the executiveboard and will serve under the newpresident, Robert Watson.

A concierge at Sofitel MontréalGolden Mile since 2002, Casale spentthe last five years as the general secre-tary for the organization and six yearsprior to that as the president of theCanadian chapter of Les Clefs d’Or. Notonly is she is the first Canadian – andSofitel Concierge – to be elected to theexecutive board, but is currently the

only woman to hold an executive position in the 60 years of its history.

“It is such an honor for me to stand upas a representative of Sofitel Luxury Hotelsin the world-renowned Clefs d’Or organi-zation,” said Casale. “Both internationallyknown groups, Sofitel and Les Clefs d’Orpride themselves on excellence and consis-tency. Guests recognize both brands as thestandard for exceptional service.”

A member of Les Clefs d’Or for 20years, Casale’s has 25 years experiencein concierge and guest service, workingin many of Montreal’s premier hotels.Her tenure as the vice president will runfor two years. After which time, she willbe eligible for election as the presidentof Les Clefs d’Or.

Translated from French as “keys ofgold” and pronounced “lay clay door,”Les Clefs d’Or International Union ofconcierges are known for excellence inguest service.

On the Web: www.sofitel.com

Some healthy tips• WALKING: One of the good thingsabout walking is that it is a form of exer-cise we are much more likely to be ableto continue into our old age than running. Plus, there is evidence linkingwalking with substantial benefits forhealth. Even a brisk ten-minute walkcan provide benefits so try to squeeze ina walk every day.

• FLIP FLOPS: They are kinda flimsy,and too much walking in these may leadto heel pain, stress fractures and possi-bly knee, hip or lower back pain.Choose a pair with an arch and at leasta half-inch sole.

• FOOD ALLERGENS: The followingare common food allergens, so remem-ber them when ordering for guests:- dairy, eggs- soy- wheat- peanuts- tree nuts (walnut, cashew, almond)- seafood (bass, cod, flounder)- shellfish ( crab, lobster, shrimp)

Bilingual Canadiansgain work opportunities

For English Canadians willing tospeak the language of Molière, jobprospects have never been better,according to panelists at a recent forumhosted by the Quebec government’sCommunity Economic Development andEmployability Committees (CEDECs).

About 80 percent of Quebecers aged18-34 are bilingual, the highest propor-tion in the country, said Eva Ludvig, theQuebec representative of the federalOffice of the Commissioner of OfficialLanguages. But she noted that it’s hardto get young English-speaking graduatesto apply for jobs in the federal civil service because they think their Frenchisn’t good enough. She added that massive retirements will put bilingualcandidates in high demand.

The forum was held in Montréal.

Bing Travel arrivesMicrosoft’s entry into the online travel

portal was unveiled June 4 as BingTravel offers to help consumers makesmart travel decisions with flight andhotel searches, airfare price predictions,travel news and deals and much more.

Bing is part of Microsoft’s newDecision Engine and consumer brandannounced on May 28 that is designed tohelp people overcome search overloadand make faster, more informed deci-sions when searching online.

According to a recent survey by BingTravel, 52 percent of potential travelerssearch three or more sites before book-ing their airfare and 42 percent spendbetween one and four weeks weighingtheir travel options.

PRICE PREDICTOR. Bing Traveluses Farecast technology to analyzemore than 175 billion airfare observa-tions and predict whether the price of aflight is going up or down. It offers people a recommendation of “Buy Now”or “Wait,” including a confidence leveland expected price increase or decreaseover the next seven days.

On the Web: www.bing.com/travel

MARRIOTT POSTS LOSS BUT RESULTSEXCEED ANALYSTS’ PREDICTIONS

Like many lodging companies, Marriott has also struggledas budget-conscious travellers look for discounted rates orplan shorter trips during the recession.

Marriott International Inc. recently said that it lost $23-millionin its first-quarter on its weakening timeshare business and restruc-turing charges, but adjusted results surpassed analysts’ estimates.

The hotel operator lost 6 cents per share for the periodended March 27, down from a profit of $121-million, or 33cents per share, a year earlier.

While its adjusted earnings managed to beat analysts'expectations, revenue per available room – a key gauge of ahotel operator's performance – declined. Marriott posted a19.6-per-cent drop-off in revenue per available room, alsoknown as RevPAR, for its comparable worldwide company-operated properties. RevPAR for worldwide comparable sys-tem-wide properties fell 17.3 per cent.

Marriott added 53 new properties during the period. It had3,227 properties and timeshare resorts at the end of the quarter.

So now might be the time for planners to work out a greatdeal at a Marriott hotel.

STARWOOD UPBEAT AS RESULTS BEATEXPECTATIONS DESPITE 1Q PROFIT DROP

Starwood Hotels & Resorts Inc. first-quarter profit dropped81 per cent, but deep cost cuts helped the company’s adjust-ed results beat Wall Street's expectations.

The company, however, effectively pulled its full-year guidanceand forecast second-quarter results that fell short of forecasts.

Starwood has been slashing expenses to contend with asharp drop in business and leisure travel during the recession.

The White Plains, N.Y.-based company said first-quarterprofit slid to $6-million (U.S.), or 3 cents per share. That'sdown from $32-million, or 17 cents per share, a year ago.

Revenue for the period ended March 31 dropped 24 percent to $1.12-billion from $1.47-billion.

In the first quarter, Starwood's revenue per available roomfell 23.5 per cent at hotels that have been open at least oneyear. Worldwide RevPAR for Starwood-branded hotels open atleast a year sagged 31.6 per cent.

To contend with sharp RevPAR declines and its flagging time-share business, Starwood reduced its various administrativeexpenses by 28.5 per cent to $93-million during the quarter.

In January, Starwood said it had terminated roughly 900employees, closed nine sales centres and shuttered three callcentres since the beginning of 2008.

Starwood has said its cost-cutting program, which will becompleted during the second quarter, is expected to saveabout $100-million in 2010.

Whoops, lots cuts... will service be affected?

INTERCONTINENTAL 1Q PROFIT DOWN 56%Like the previously-mentioned hotel chains, InterContinental

Hotels is seeing a large drop in earnings so far in 2009.The chain recently reported that net profit fell to $27 mil-

lion from $62 million a year ago. Revenue dropped to $342million, from 448 million last year, while RevPAR fell 13.6 per-cent. Andrew Cosslett, Chief Executive of InterContinentalHotels Group said the start of the year had been very chal-lenging, as expected. He added that occupancy showed signsof stabilization in the quarter, but that room rates declinedunder the pressure of a very competitive market. Cosslettnoted that despite the economic downturn, IHG still signed 76hotels even with a lack of liquidity in the lending markets andalso opened close to 100 hotels in the quarter, more than inthe corresponding period in 2008.

In tough times, go for market share...

Did you know...?• The world’s first seven-star hotel is Dubai's Burj Al Arab

Hotel. Its sail-shaped building has become an icon for the city.• The record holder for most number of hotel rooms in one

building is the MGM Grand, with 5,044 rooms. The hotel alsohas two wedding chapels. To cater to newlyweds, 751 of therooms are suites with marble baths and Roman spa-styleshowers.

Ed. Note: All figures in U.S. dollars unless otherwise indicated.



Restaurants with a terraceExploring somenew and some oldpatio favourites indowntown Torontoand VancouverBY CYNTHIA FELL

If there’s one activity that is synony-mous with the hazy days of summer,

it’s sipping cocktails with friends on asun-drenched patio. As soon as theweather heats up, so does the outdoorspace of many of our beloved establish-ments. Utilizing the blossoming terracesand sunny decks of your preferredrestaurants can easily turn an oldfavourite new again. The team atRestaurant Events wants to share someof the hottest patios in Toronto andVancouver that are guaranteed to coolyou off even in the peak of summer’shumidity. We encourage you to breakfree from the office this summer andjoin your friends on any or all of theseurban treasures.

Toronto Patios

LE SAINT TROPEZThis downtown venue has long been ahotspot for delectable cuisine, enchantingambience and lively entertainment.Modeled after the rustic eateries foundonly in the south of France, this urbansecret boasts a covered courtyard ladenwith climbing vines and lush greenery.Said to be inspired by the sun itself, thecourtyard can comfortably seat 45guests for a mouth-watering meal.Dishes are fresh, light and pure, echoingthe distinct flavours of southern Frenchcuisine. Alternatively, the private gardensetting can accommodate up to 80 people for a unique cocktail receptionheld against the backdrop of the city’s

CN Tower. Regardless of size or scope,an event at Le Saint Tropez’s La Terraceis sure to impress your guests with acertain joie de vivre and give them atruly French experience in the heart ofToronto.Tel.: (416) 591-3600On the Web: www.lesainttropez.com

SPICE ROUTEAdding spice and sizzle to the hotteststrip on King Street, Spice Route hasbecome all the rage among Toronto’surban hipsters. Inspired by the art anddécor of the Far East, this trendy down-town bistro discretely boasts a 3,000 sq.ft. patio, seating up to 140, an unprece-dented size in the city. The sundrenched patio features sleek concretefurnishings, tranquil koi ponds, andalluring banquette booths that com-bined to create a look that could befrom a far off land. Indulge your guestsin some of the wildly delicious menuitems, or the house’s spiked cold tea,guaranteed to cool even the hottest ofsummer days. Can’t make it to the SpiceRoute anytime soon? The venue’s talentedmixologists have generously includedthe recipe for one of their signaturecocktails, so you too can add a taste ofthe exotic Orient, to any outdoor (orindoor) event.Tel.: (416) 849-1808On the Web: www.spiceroute.ca

COLD SPIKE GREEN TEA RECIPE- In a one litre container, infuse threeheaping tablespoons (or three tea bags)of Sencha Green Tea with 3 teaspoonsof white sugar in 500 ml of boilingwater. ( Japanese Green Tea is preferableto Chinese Green Tea as the former ismore vegetal; the latter is earthier).- Let steep for three to five minutes.- Add a cup of ice and fill with coldwater.- Let cool.- Mix 1 oz. of Smirnoff Black Cherry

Twisted Vodka, 1 oz. of Peach Schnappsand a half-ounce of Cherry Brandy.- Pour in tall glass with plenty of ice.- Top up glass with Cold Green Tea.- Garnish with an orange wheel & enjoy!

MICHELLE’S BRASSERIEOne of Toronto’s best-kept secrets is ahidden jewel in the heart of trendyYorkville. Nestled in a tree-lined laneway,patrons find themselves in an urbanoasis. An inviting outdoor courtyard thatcan seat 30 guests is created usingParisian-style café furniture and a grandgazebo. A fragrant floral garden fills thespace and is illuminated under the glowof delicate twinkling lights. Michelle’sBrasserie fare is reminiscent of dishesone might find on the Champs d’Elyséesand any meal can be complemented witha beverage from the venue’s extensivebar stock. We advise you to seek the sum-mer solstice at this downtown retreatwith a hint of Parisian flair.Tel.: (416) 944-1504On the Web: www.michellesbrasserie.ca

Vancouver Patios

SEQUOIA GRILL AT THETEAHOUSENestled amongst the towering evergreentrees in Vancouver’s Stanley Park, theSequoia Grill at the Teahouse boasts anOceanside view and possibly the bestsunset view the city has to offer. Seatingup to 50, the outdoor patio space over-looking the water is the perfect place torelax and refuel after a seaside stroll orbike ride. A substantial outdoor fire-place warms guests during evenings onthe patio. The venue has found a uniqueway to deal with the west coast’s often-soggy forecast. A large portion of theindoor dining area is a glass-enclosedconservatory. Surrounded by lush greenery and budding blossoms, thisspace blurs the line between indoorsand out.


The appetizing menu is best described as Classic West Coastcuisine, with options to satisfy even the most discerning of palates.Tel.: (604) 669-3281On the Web: www.vancouverdine/teahouse/home.html

GOLDFISH PACIFIC KITCHENGoldfish offers Vancouverites the opportunity to dine al frescoin the heart of popular Yaletown. Seating up to 40, patronscan escape the heat of the summer in a cozy, yet contempo-rary patio, located just beyond the dining room. Invitingleather lounge furniture provides the perfect spot for gueststo meet and mingle any time of the day or night. The uniquemenu complements the trendy, dynamic atmosphere. Drawingon flavours and textures from the Pacific Rim, the chef atGoldfish prides himself on fresh, quality ingredients com-bined to create innovative dishes. Guests can also indulge inwines from the West Coast, handcrafted cocktails and a largeselection of premium sakes.Tel.: (604) 689-8318On the Web: www.goldfishkitchen.com

The team at Restaurant Events wants you and your guests tomake the most of the fleeting days of summer, and reserveone of the city’s coolest patio spaces for your next event. Werecommend you reserve the whole restaurant so that you andyour friends can exclusively dance the night away by the lightof the summer moon.

Montréal PatiosBY THE PLANNER STAFF

HOTEL VOGUEWhy not plan your corporate or social event at the Loews HôtelVogue Montréal, a small urban-chic boutique hotel located in theheart of downtown this summer? The Loews Hôtel Vogueoffers 142 luxurious guestrooms and 6,500 sq. ft. of meetingspace. Their Florence meeting room will give you a privateaccess to their superb outdoor terrace, which is blooming withflowers during the summer months. Bistro tables are also avail-able for your group to enjoy working during the warm weath-er. It is an ideal and unique setup in Montréal for your meet-ing breaks, lunches and even a BBQ.Tel.: (514) 285-5555On the Web: www.loewshotels.com (click on Destinations)

LE 1000 TERRACEThe terrace at Le 1000 de la Gauchetière conference centre, inthe heart of downtown Montreal, complements the availablemeeting rooms in a welcoming and luxurious environment.

The terrace is able to welcome a maximum of 90 guests, andis ideal for summer cocktails or outdoor meetings. If theweather does not allow an outdoor event, Le 1000 guaranteesan indoor space.Tel: (514) 395-4800On the Web: www.le1000.com

TAVERNE MAGNANLocated along Montréal’s historic Lachine Canal, TaverneMagnan’s terrace offers a festive ambiance. This summer,Magnan’s is ready to welcome guests to its brand new terrace.Approximately $300,000 was invested to offer an even betteroutdoor terrace service. With its easy accessibility by Métro(Charlevoix station) and its ample free parking, it is an idealplace to meet after a hard day’s work or even after an excit-ing excursion along the Canal. The terrace is comfortablyheated during the colder days and has room for approximately250 guests, so Taverne Magnan is a terrific venue for planners to consider. The new outside barbecue is an addedbonus this year.Tel.: (514) 932-6564 On the Web: www.magnanresto.com

TERRACES AT THE MOUNT STEPHEN CLUB Overlooking Drummond Street, this is a well-known terrace inMontréal. Open to the public and ideal for a cocktail recep-tion or a simple cappuccino, it has an accessible and elegantEuropean flair. On the roof of this splendid downtown build-ing, The Mount Stephen Club reveals a hidden garden, keptprivate for discerning guests. Sofas and palm trees, a bar,music and a corner for live bands are exceptional amenitiesfor any event. At night, beautiful outdoor lamps light the ter-race where afficionados can legally smoke a good cigar andsavor a fine single malt scotch. The venue also has a barbecueand can be booked for groups of 40 and more.Tel.: (514) 849-7338 On the Web : www.clubmountstephen.com

THE PEACE GARDEN AT THE GELBER CENTREThe Gelber Convention Centre suggests their Peace Garden,an outdoor terrace for receptions and meetings. With a capacity of 700 persons, the Peace Garden remains a tranquilvenue, in a courtyard surrounded by trees and plants.Complete service, including a bar, a buffet and a barbecue.The whole area can be tented if desired.Tel.: (514) 345-6423 On the Web : www.gelbercentre.com

CONTINUED ON PAGE 15


Have you read anygood books lately?BY SHARON WORSLEY

You would think that withall the use of technology,

text messaging, the ability towatch videos on small devicesthat books would have becomepassé by now. On the contrary,books are still big business, withover 250,000 new titles beingpublished each year in NorthAmerica.

With summer around thecorner this is a perfect timeto pick up a good book, takeit to the cottage, or curl up ina comfy chair at home and take some ‘me’ time

For some people they love to read mysteries or romancenovels but for me, I love to read books that will help meimprove myself, and my clients. When I was asked by ThePlanner to come up with a review of three books, I wentthrough my library to find books that had made a differenceto me and my coaching clients.

But before I get there, I would like you to consider whattypes of books you are reading, or are you even making timeto read. Are your choices for entertainment purposes only ordo you look for books to help you grow in different areas ofyour life?

HERE ARE SOME THOUGHTS FOR YOUR CONSIDERATION:

• If you read a book a week within the area you are interest-ed in then in 5 years you will be an expert• Use sites like Amazon and Chapters to see what people sayabout a book, but remember to take this with a grain of salt,as everyone has their own tastes.• Ask your friends, family and colleagues what books theycan recommend.• Keep a list of book titles and authors handy for when youare shopping for a new ‘read’• If you don’t want to make the time to read a book, then con-sider making use of audio books while you are driving yourcar or working in your office.

Book: The Success Principles – How To Get From Where YouAre To Where You Want To Be by Jack Canfield.Commentary: Just like How To Win Friends, And InfluencePeople by Dale Carnegie written in 1936 (selling over 15 mil-lion copies) was a classic book for people wanting to be success-ful, this book by Jack Canfield takes over where Carnegie finished.

Canfield delivers 64 easy-to-read principles based on time-tested techniques in six sections ranging from the fundamen-tals of success, success and money and creating successfulrelationships.

Many of these techniques we are already familiar with,such as deciding what you want in your life, however moreoften than not we get caught up with daily life and take oureye off the future and then just get up and go to work eachday without defining our purpose.

By chunking down the principles into 64 steps, it does notseem overwhelming. In fact in the first part of the book hehighlights the 24 principles that act as a foundation for yoursuccess, and even if you read no further than this, you wouldimprove your life immensely.

Another reason why I love this book is that throughout it,Canfield entertains the reader with motivational quotes, timelysimple exercises and suggestions on how to apply the princi-ples in your life, one step at a time.

Book: How To Make One Hell Of A Profit And Still Get ToHeaven by Dr. John DeMartiniCommentary: If you have watched the DVD The Secret you


will know this author. DeMartini challenges the reader to stopsettling in life and instead learn how to create wealth in allareas of life. The main focus of this book is about finances,but it is unlike any other financial book I have ever read. It isnot a dry read, but instead very thought provoking as he dis-cusses various universal laws such as the law of attraction andthe law of fair exchange.

He asks you to consider how you manage your money andgives simple ideas on how to improve your financial circumstances.

One of my favourite thoughts in the book is “The worldreflects you, and until you’re willing to invest in you, don’texpect others to.”

Book: People Are Idiots And I Can Prove It – The 10 Ways YouAre Sabotaging Yourself And How To Overcome Them byLarry WingetCommentary: I agree that this is a strange topic, and if yousaw a picture of the author on the cover you might not pickup the book, but I can tell you that this is one of the mosthonest books on self improvement I have ever read. LarryWinget is considered the “Pitbull of Personal Development”and he pulls no punches in his writings.

Winget also subscribes to the feeling that you need to take100 percent responsibility when he suggests that the readermake a list of all the things that are keeping them from beingsuccessful in all areas of their life. He espouses the thoughtthat you are the only reason that your life is the way it is.

This book is not for the faint hearted, but those who ven-ture forward will gain a clearer perspective of where they areholding themselves back and get ideas on how to create thelife you want.

• • •Sharon Worsley, CEO of Live With Intent is a professional leader-

ship speaker and coach. Her signature keynote ‘Live By Choice, Not By

Chance’ assists individuals and organizations to become clear on how

they can ensure the quality of their life or organization. Sharon can be

reached at: [email protected].

Books that inspire and challenge

This book is not for thefaint hearted, but those

who venture forward willgain a clearer perspectiveof where they are holding

themselves back...

Terrace restaurants

The Terraces Tour in LavalIf you’re planning to organize a social event for employees

or a client meeting this summer, you might try the TerracesTour in Laval. This gourmet tour is an initiative of Laval’sChamber of commerce and industry that Tourisme Laval hasadapted for business clients and the general public. It wasinspired by the Passeport des chefs, a similar gastronomic tourof four Old Sainte-Rose restaurants that has enjoyed tremen-dous success for three years. So, if you think your employeesor clients would enjoy good food and sharing a good time onan outdoor terrace, they will certainly appreciate theTerrasses Tour during where they will have the opportunityto taste specialties from three restaurants in one evening: thenew cuisine of L’Aromate Resto-Bar, the Thai offerings ofSukho Thaï and the French cuisine of Le Tire-Bouchonin.Each course is served on a different terrace and at eachrestaurant guests are served a three-choice plate with alcoholic or non-alcoholic beverages. The Terrasses Tour isoffered every Monday starting at 6:30 p.m., from June 15 toSeptember 7. In case of rain, the three-course dinner is servedindoors. This is certainly a different and unique type of groupactivity that is worth considering.Tel.: 450 967-6627, 1 866 661-6627On the Web: www.tourismelaval.com

CONTINUED FROM PAGE 13

My mentor always told me, “If youdon’t succeed as you think you

should, it is without a doubt becausethere is something that you do not know.”Therefore, investing in oneself is alwaysprofitable.

And what better way to do it than to lieon a deck chair with a good book in hand, captivated by a subject that is fascinating.

Combine business with pleasure or apply the 20-80 law: 20percent effort and 80 percent results!

This month, I have the immense privilege to suggestrewarding books that will not only satisfy your thirst forknowledge but will also entertain you at the same time, allsummer long.

First, a classic that will certainly not go unnoticed. The titleattracts and intrigues as much as its content and I promiseyou will be fascinated by this story.

Book: The Monk Who Sold His Ferrari byRobin S. SharmaCommentary: I love novels that make me traveland are entertaining, all while being rich inknowledge at the same time. This is a goodstory that makes you discover memorable concepts that are truly meaningful.

After having been close to death, a wealthy lawyer sellseverything he has and leaves his material and unbalanced lifebehind to undertake a quest that takes him to the roads ofIndia. This is a book that will introduce you to the wisdomof the people living in the Himalayas, and is simultaneouslya mixture of philosophy and principles explaining how people from the Orient achieve success.

This is a great book for the summer months. However,make sure you have more than one book at your disposalbecause you will surely devour this one very quickly.

Here is another suggestion to satisfy your further thirst forknowledge and entertainment.

A strong theme with measured and quantified results, ifyou follow the method...

Book: The Carrot Principle by Adrian Gostick and ChesterEltonCommentary: An indispensable tool in your arsenal for

becoming an effective leader. Simple and wellexplained. Recognition, as a means of persua-sion, works according to the authors.

You’ll quickly be convinced to continue todelve into this book which will take you fromconcrete personal experiences to convincingstories related to recognition.

The authors have done their homework by presentingsimple and effective applications of this “recognition asreward” philosophy.

Yet the promised outcome is noteworthy. Once applied, thisprinciple will result in nothing less than a better synergy in theteam, improved employee involvement and a better overall performance that should result in increased revenue in the end.

The message: Recognized and celebrated employees =happy employees = satisfied customers.

Don’t you agree? Remember, generally speaking, valuedbehaviours are very often repeated. With The CarrotPrinciple, the authors clearly state the tips and tools on howto steadily implement the recognition principle.

In sum, this is a good value summer read.

Book: Water the flowers not the weeds by Fletcher PeacockCommentary: A book about communication orientedtowards solutions. This is a very effective approach toimproving our personal and professional communications.

A complainant is a person who has a problem but that stilldoes not feel the desire to act. How do we empower thesepeople? The author gives us tools and shares a method thathelps others to move smoothly towards their own solution.

The key word in this approach is cooperation.This book focuses on two questions: How can we cooperate

more with others in our personal and professional life andhow can we find solutions that are mutually satisfactory forall concerned?

Water the flowers not the weeds is a tool that should find aspecial place in your library. So this summer, be sure to finda moment to bring a dose of effective communication intoyour life.

Happy reading!

• • •

Bruno Daigle is a well-known speaker, trainer and business coach with

CAD Communication. You can reach him via his Web site:

www.cadcommunication.com.


Suggestions for summer readingBY BRUNO DAIGLE

Planners see us. Don’t you need them to see you? To advertise, call (514) 849-6841 ext. 328

Ed. Note: Summer is always a time torelax, take a deep breath and read someof those books we have piled up on thenightstand. Here are some of the sugges-tions we received from our faithful readers.

Books: Silent in an Evil Time: TheBrave War of Edith Cavell by Jack BattenCommentary: With the view of MountEdith Cavell directly outside of my window at the Concierge desk at theJasper Park Lodge in Jasper, Alberta,I felt it was incumbent upon me toknow more about this woman. She hadnever even stepped into Canada, so howdid she come to have a whole mountainnamed after her? This story was well doc-umented by the author and an easy read,and it certainly helped me to betterunderstand her compassion and dedica-tion in respecting freedom. This bookalso made it possible for me to betteranswer our guests’ questions regarding Ms.Cavell and her contributions to humanity!

Suggestion from Lorraine Brash

Book: Now Discover Your Strengths byMarcus Buckingham and Donald O.CliftonCommentary: One of the best careerdevelopment books I’ve read.

Book: Event planning by Judy AllenCommentary: A helpful, broad overviewof the event planning profession by aCanadian author.

Suggestions from Maureen Farmer

Book: Strong Women, Strong Bones ByMiriam E. Nelson, Ph.D.Commentary: Comprehensive informa-tion on good nutrition, proper exerciseand when necessary, medication man-agement. A pleasure to read and learn.Winner of a Books for a Better Life Award.

Book: Testimony by Anita ShreveCommentary: Pleasant reading for sum-mer time. Anita Shreve has written manybest selling novels like The Pilot’s Wife,

Body Surfing, Weight of Water and others. Her fiction novels keep you turn-ing page after page. I never miss one ofher books.

Suggestions by Margaret M. Farrugia

Book: The Human Stain by Philip RothCommentary: You will surely enrichyour English vocabulary with this bizarrestory of a black person who lives his lifeas a white person back in the day.

Suggestion by Isabel Stengler

Book: Love in the Time of Cholera byGabriel Garcia MarquezCommentary: An excellent read for theromantic. A beautiful and sultry novelabout years upon years of unrequitedlove and tangled love affairs. The writ-ing style is wonderfully clever and verybeautiful.

Suggestion by Krystyna Roberts

Book: Crucial Conversations: Tools fortalking when stakes are high byPatterson, Grenny, McMillan, and SwitzerCommentary: A complex and oftenemotional subject – communicating instressful situations – broken down intoeasily understood and manageablesteps. Valuable for building better workand personal relationships.

Suggestion by Karen Mills

Book: Tribute By Nora RobertsCommentary: A good summer read,romance mixed in with mystery. Onceyou start reading, you don’t want to putit down until you have finished.

Suggestion by Margaret Hoffman

Book: Angels & Demons by Dan BrownCommentary: If you enjoyed the movie,you will LOVE the book – a non-stoppage turner!

Suggestion by Sherri Sheney

Book: The Winter King by BernardCornwellCommentary: Exciting historical fiction

about Arthur, Merlin and the famedExcalibur. The author manages to bringthe Dark Ages to light – a wonderful read!

Book: E Myth Mastery: The SevenEssential Disciplines for Building a WorldClass Company by Michael E. GerberCommentary: A MUST read for everyentrepreneur! Practical exercises to helpsmall business owners focus and recov-er their vision and passion.

Suggestions by Ellen Boddington

Book: Water of Elephants by Sara GruenCommentary: A lovely book, reallyquite touching and endearing. Althoughdark in some places, it is about thepower of love in all its forms. I couldn’tput it down.

Suggestion by Lesley Lucas

Book: P.S. Don’t Tell Your Mother byMargo BatesCommentary: P.S. Don’t Tell YourMother is a slice of Canadiana whichoffers a unique look into the culture ofNorthern British Columbia. First-timeauthor Margo bates has captured theidioms, slang and expressions – the verynature of northern life – because shelived it. Margo got an early start to herwriting career. When she was 10, herpioneer grandmother began a corre-spondence with her that lasted for overthirty years. The result is this comical,quirky, and irreverent story.

Book: Gold Rush Women by ClaireRudolf MurphyCommentary: Picked this up in a usedbook store on my way to the cottage tohave something to read while relaxingon the dock and loved it! The stories ofthese women and their struggles anddreams during the Klondike days wereriveting. It was like reading personaldiaries and I couldn’t put it down. It’seasy to get caught up in their lives andit was both inspirational and motivating.

Suggestion by Bunny Godman


Readers weigh in with book ideas

Over-communicatingand doing it exceptionally well

As we watch and listen to the challenges occurringworldwide, it is even more critical to get back to thebasics and begin communicating face to face more

often. The Harvard Business School came out with a recentstudy stating the average leader believes they over-communi-cate, when in reality the average leader under-communicatesby a ratio of one to 100. Starting TODAY, communicate moreoften, do it exceptionally well and do it in different ways,to increase the chances you are being heard and to make surewhat you meant to say is what your listeners hear. Over-com-municating and doing it well means understanding the impor-tance of getting to the point tonot miscommunicate. Themajority of individuals I havethe opportunity to work withramble because they speak inrun-on sentences. Even morefrightening, most individualsare not aware they ramble.They only wonder, “Why do Iget interrupted often?” or “Why aren’t my ideas heard?”

If you want to be an exceptional communicator, find outwhat exceptional communicators do and follow it. Find outwhat poor communicators do and don’t do it. You may begrinning right now and saying, “Well, duh. I know this.” Butdo you really? I have asked thousands of individuals thequestion, “What drives you crazy about how some individualscommunicate?” Their responses include the following:• Individuals who take forever to get to the point• Individuals who ramble and speak with non-words (i.e.; uh,um, like, and, so, ok, but, and so on)• Individuals who fidget with their fingers, rings, hair, pen,suit coat, etc.• Individuals who don’t look them in the eyes consistentlywhen they speak• And the number one response: individuals who talk to theirnotes, PowerPoint slides, etc.

As my participants are sharing these responses, they aredemonstrating these behaviors without even knowing it. Mostof us are oblivious to what our listeners see and hear whenwe communicate, whether we are communicating face-to-faceor over the phone. Even more challenging is when we throwtechnology into the mix. We do not immediately know what

our listeners are thinking while they read our e-mail messages.What do I mean by communicating in different ways? Stop

relying solely on email, texting, twittering, etc. How many ofus are guilty this very moment of sending an e-mail to our co-worker who is sitting on the other side of our cubicle? I amnot saying technology is not valuable. It is valuable when weknow when and how to use it. Face-to-face communicationseems to be becoming a lost art. Since we are doing it lessoften due to the ease of technology, our ability to communi-cate exceptionally well is negatively impacted. Make face-to-face communication your new trend if you want to:• Minimize miscommunication• Influence your listeners to take action• Motivate your peers and teams• Build and cultivate relationships – personally and professionally

Use a variety of ways to communicate to make sure you arebeing heard. For example, when the stakes are high, deliveryour message in person, then follow up this conversation with

an email or written announce-ment. Following your face-to-face conversation, identify thesecond form of communicationbased on your listener’s expec-tations. Do your listeners preferemail, a conference call or writ-ten communication in the form

of a document? To make sure you are heard you will need tocommunicate your message more than once. Ask your listen-ers questions to ensure they are understanding your message.

How would you define a high-stakes situation that wouldrequire a face-to-face conversation? Here is a start.• Negotiating fees, services, timeframe for a project, etc.• Building a relationship with a potential client for the firsttime• Resolving a challenging situation• Asking for clarification

Communication does not need to be complicated if we getback to the basics and begin improving our face-to-face com-munication FIRST. During your next face-to-face conversationask yourself, “Is what I am saying consistent with how I amsaying it? Based on the importance of my message did I com-municate enough? Is what I meant to say understood?”

How important is it to you to make a change in your com-munication? If you have a clear purpose, want and desire, youcan begin TODAY changing the way you communicate forever.

Stacey Hanke is an executive consultant, author, coach and speak-

er with 1st Impression Consulting, Inc. in Chicago, Ill. Contact her at:

[email protected] or (773) 209-5970.


Face-to-face communication is the new trendBY STACEY HANKE

Use a variety of ways to communicate.


BY RACHEL COLEY, CMP

ACase Study : A well known tourism office recently heldpromotional events in Montreal and Toronto on two con-

secutive nights. Hotels sent representatives from across NorthAmerica, armed with giveaways and prizes of three- and four-night stays in their properties at the destination. Restaurantsin both cities were bought out at significant cost to the organ-izers and food and drink was served continuously throughoutthe evening. All in all, both nights would have been deemeda success from a guest perspective, especially by the luckyprize winners.

However the organizers were very disappointed at theturnout in Montreal, which was considerably lower than thenumber of registrations. Many guests who had confirmedtheir attendance simply didn’t show. In Toronto by contrast,several last minute cancellations resulted in an e-mail beingsent out from the tourism office, asking for invited guests inToronto to bring additional people to offset the cancellations,and the attendance reached guaranteed levels as a result.There were still quite a few unclaimed name badges on thedesk though, with names of people who thought it wasacceptable to simply not show up.

The event was free, in that the guests did not have to paya registration fee, however it came at considerable cost to theorganizers. These included: air fares and accommodation forsuppliers, promotional items, offset prize costs, restaurantbuy-outs, alcohol and hors d'oeuvres, audio-visual equipmentand labour, plus a bag of goodies on departure, all of whichadded up to a hefty sum out of the promotional budget.

How many times have you accepted an invitation to attendan industry event and then not been able to be there at thelast minute? Have you ever considered the impact on theevent budget? Do you try to find someone to go in yourplace? How do you feel when you organize an event andguarantee a certain number for a meal function and peoplejust don’t show up? You are accountable to your client forexpenses and your company may end up being directlyimpacted by the costs. Not a good feeling is it? So why wouldit be acceptable to accept an invitation, be counted into thevariable costs and then throw the organizer’s money awaybecause you decided not to show up for whatever reason.

There is no set protocol or timeline requiring social ormoral responsibility to advise the event planners that you arenot able to attend, however 72 hours is the guarantee cut-off,so 72 hours would be an acceptable cancellation time.

What measures can be introduced to add the level of indi-vidual responsibility and encourage social accountability?

One idea would be to print an estimated cost per person forthe event on the invitation, while at the same time outliningthe benefits offered to planners in education, training and net-working and suppliers in procuring new business. A dollarvalue for the event will indicate the commitment to you as anexisting valued client or potential new client that the compa-ny is investing in with their promotional event.

Another suggestion is to request a credit card number onthe registration form, that will only be charged if the inviteedoesn’t show up. This would actually prompt the guest tothink carefully about accepting the invitation in the first place,if there were only limited interest or intent to attend.

In this current fiscal climate, where everyone is beingasked to manage the spend and the return on investment, thestrain on budgets for promotional and advertising campaignsis greater now than it has ever been. We should raise the bar,consider it our duty to be courteous and make it our respon-sibility to attend an event if we have accepted the invitation.Social etiquette doesn’t just mean hand writing a pretty noteof thanks after the event – it starts before we even accept the invitation.

• • •

Rachel Coley CMP is a Senior Meeting Planner based in Oakville,

Ontario. Rachel can be reached at [email protected]

Tips to guarantee guest attendance

Toronto just keeps on rollingTourism Toronto won five major conventions in recent

months, and doesn’t seem to be slowing down. Renee Aubin,conference director for the Lions Club International, saidvalue was a key factor in the organizations recent decision tobook its 97th annual convention in Toronto in 2014.

“Really I think the decision was based on the city beingaffordable and attractive. There is a good international airportand a lot of facilities,” she said.

Tourism Toronto has been aggressively marketingCanada’s largest city in recent years through its offices inOttawa, Washington and Chicago. Two other groups whohave booked meetings scheduled for 2013 and beyond arethe American Society of Plastic Surgeons and the AmericanAssociation for Thoracic Surgery.

“We’re being cautiously optimistic...,” said Tara Gordon,Tourism Toronto’s vice president of meetings and conven-tions. “We have a solid base– that was booked between fiveto seven years ago–of major events coming into the city.We haven’t been experiencing cancellations to the samedegree as that of our [U.S.] neighbour.”

On the Web: www.seetorontonow.com


Some do’s and don’ts for staying coolBY JYL ASHTON CUNNINGHAM, CMP

On site calamities can be a planner or supplier’s worstnightmare. There’s no denying that stress levels can

shoot up, the difference between success and failure is in howissues are dealt with. This article is intended to offer sugges-tions on how to keep tempers undercontrol in the face of adversity andwhen dealing with irate clients. Stayingcool in an emergency situation will bediscussed in a future article.

Picture these two recent and person-ally experienced scenarios wherepotentially serious situations were dif-fused by keeping cool (and ultimately,the clients were satisfied):

SCENARIO ONE.Half an hour before an event was

due to start, the client decided the fab-ulous themed décor was sending thewrong message in a tight economy andrequested the removal of half of itbefore the guests arrived. We couldhave tried to persuade them that sincethe décor had been paid for, there wasno point removing it, however thatwould have wasted valuable time. Instead we quicklyassessed the area and removed everything that could be easi-ly taken away first, then handled larger areas in segments, sothat if we had to stop in a hurry, the effect would not be com-promised. We had the area completely redesigned in the des-ignated 30 minutes. Panic would not have been an option andwould have had potentially disastrous consequences.

SCENARIO TWO.The live marching band hired by the DMC as a closing fea-

ture for a themed event didn’t show up, despite repeatedassurances that the band was, “On the way” and “In the build-ing.” Instead of dwelling on the band being a no-show, wehad the DJ play the same type of music the band would haveperformed at maximum volume, which kept the mood up andfinished the evening on a high note. For future events, wewill now always bring a CD or MP3 of the proposed music, asa back up in case the DJ doesn’t have any.

Take some of the usual event stress enhancers (and we’veall been there at some point in our careers): delays due toheavy traffic; lost luggage and meeting materials in transit;speakers and entertainers who don’t show up; unanticipated

meeting room changes; food running out prematurely; mal-functioning audio visual equipment – the list goes on – andit’s hardly surprising planners are driven to lose their cool.The following are suggested Do’s and Don’ts for both plan-ners and suppliers, when faced with stressful situations.

• Do stay focused on the issue athand. It’s easy to become sidetrackedand lose sight of how to resolve the sit-uation.

• Don’t panic. Take deep breaths,use a firm and commanding tone indirectives and speak slowly, whichgives you time to think more clearly.

• Do move as far away from theclient as possible, when having a rantattack. If the client follows you, head tothe bathroom!

• Don’t direct criticism and com-plaints randomly, only to someone whocan actually help with the issue.

• Do listen to what is being said andevaluate the content before responding

in what might be a defensive or derogatory manner.

• Don’t ever talk to another person in a demeaning tone,especially in front of others. Your credibility will be dimin-ished and comments could potentially lead to disciplinary orlegal action.

• Do keep conversations with clients and colleagues neu-tral and avoid gossip – indulging in gossip will always comeback to haunt you and it’s not cool.

• Don’t leave yourself short of time when heading to ameeting. Easier said than done in heavy city traffic, so take thetrain/bus wherever possible. It’s hard to stay cool whenyou’ve encountered unanticipated roadwork or a highwayaccident. If being late is unavoidable, call ahead with a roughestimate of your arrival time and give the option of resched-uling to another day if necessary.

• Do Have a “Rant Buddy.” Everyone needs someone theycan call on when things are going wrong in any scenario andbusiness dealings are no exception. It’s a proven effectivemeasure to diffuse potential disasters.


LEVEL: EASY Solution, page 23

LEVEL: INTERMEDIATE Solution, page 23

Fill each square with a number from 1 to 9 so that everynumber appears only once in each row, column and cell.

SOME SUDOKU RESOURCES ON THE WEB:• www.websudoku.com •www.sudoweb.com•www.dailysudoku.com •www.sudokupuzz.com

SudokuSponsored by the Centre Mont-Royal

Not being cool isbad for your health

• Do count to 10. Something your mother taught you andlike (nearly) all of mom’s advice, it really works, althoughsometimes you have to count a little higher!

• Don’t question a client about a last-minute decision tochange things up, however unrealistic it may seem, simplydeal with the request promptly and efficiently, to the best ofyour ability.

• Do put a big smile on your face and start any complaintson a positive note, such as: “You’ve been doing such a fabu-lous job so far, I just need to draw this (situation) to yourattention so we can keep your impeccable standards up.”Speaking positively puts people at ease before the criticism,making them more susceptible to the request/complaint.

And my personal favourite:

• Do plan ahead – how many scenarios on-site that involvelosing one’s cool can be attributed to insufficient advanceplanning? Event planning is arguably one of the most stress-ful industries to be in and the difference between staying cool or not is for the most part directly related to effectiveplanning.

Communication is at the root of all event planning and byclearly presenting goals, objectives, expectations, budget andtimelines to everyone involved in the event, the potential forerrors will be effectively diffused.

Not being cool is bad for your health! High blood pres-sure/cholesterol, digestive problems, stress related anxiety,aching joints and weight gain can all be partly attributed insome way to how you conduct yourself in given situations.Keeping cool is easier when you have sufficient sleep andexercise, and a healthy diet.

Remember, what happened, happened – it cannot bechanged and it’s how an issue is dealt with that will stay inthe minds of clients and colleagues. Repeat business is key toall planners and suppliers, and by proving to clients that youmaintain a professional manner at all times will go a long wayto client retention. So be cool!

• • •

Jyl Ashton Cunningham is a meeting and incentive planner and

freelance writer based in Oakville, Ontario. Jyl can be reached at:

[email protected]

REVIEW BY LEO GERVAIS

About 20 years ago, I attended a conference on sales givenby a well-known advertising guru named Charlie Mouser.

At that point, I had read dozens of books on sales and seenmany self-proclaimed expert speakers in an attempt to get“the edge” as a young newspaper publisher. Mouser was verydifferent in that he advocated a lot of non-traditional ideas toimprove sales e.g. giving away ads if a customer said newspa-per advertising didn’t work for them (the catch was the news-paper got to write the copy for the ad, as in “50% off every-thing in the store” as a tag line to prove to the advertiser itwas the message, not the newspaper that was the reason forslow sales). Since then, I have continued to read and attendseminars. But I never found any book or anyone whoimpressed me in sales as much as Charlie, who recentlypassed away. That is until I encountered Barry Siskind.

It was a distinct pleasure to receive a book from Barrywho, like Charlie, espouses very different strategies in sales.As many of you will recognize, Barry is a longtime columnistwith The Planner, is regarded as an expert in trade shows and

is already an accomplishedauthor. I must say, his new bookSelling from the Inside Out offerssome really interesting ideas andconcepts that a lot of plannerscould benefit from.

Back in the day, the focus forsales was often on exterior forceslike perception, sales targets andpresentations. The main idea wasto work on these things to make abetter impression and in theory,make more sales. What is interesting in Barry’s approach isthat he asks the reader to first reflect on and answer a seriesof questions in an effort to understand the type of person theyare and how they perceive risk. Through a succeeding seriesof anecdotes and stories, Barry illustrates how perception canbe limiting and how to overcome it by finding your keystone,a long-term belief system you can rely on when obstaclesoccur. In essence, the book tries to get the reader to workfrom the inside out, an uncommon approach to sales in myview. One of Barry’s more interesting ideas is that courage canbe a learned trait, and he backs it up very convincingly… ifonly the Cowardly Lion in all of us had read this book before!

Now, some of what the book puts forward is not new;indeed, some ideas are tried and true and remind me of people like Mouser (who you may not have heard of) or evenStephen Covey (of The Seven Habits of Highly Effective Peoplefame). However, it is Barry’s ability to integrate 250+ pages ofanecdotes, ideas, statistics and actionable suggestions that makethis a tome worth reading. Among the many quotes in the book,my favourite was one from Ghandi: “Freedom is not worth having if it does not include the freedom to make mistakes.”

So I encourage planners to read this book because it provides an interesting and proactive approach to self-improvement in sales, and encourages people to try. My onlyregret is that I can’t send a copy to Charlie Mouser – I am surehe would have enjoyed it.

Book: Selling from the Inside OutAuthor: Barry SiskindPublisher: Strategic Book Publishing, 2009Pages: 268ISBN: 978-1-60693-237-7Price: US$19.95 on www.amazon.comOn the Web: www.siskindtraining.com


BBOOOOKK RREEVVIIEEWWSelling from the Inside Out by Barry Siskind


BY LEO GERVAIS

Before the most recent recession hit, many Canadians wereconsuming wine, beer and spirits from abroad in record

numbers, according to Statistics Canada.In fiscal year 2008 (which ended March 31), Canadians

boosted alcohol sales by 4.3 percent, putting more than $18.8billion into the economy. Sales of red wine more than doubledand white wine experienced a 44-percent hike. Vodka saleswent up 9.1 percent and beer sales grew by 2.4 percent.

Some reasons for the increase in consumption included a1.4 percent increase in Canadians over the age of 15, plus anaverage price increase of only 1.8 percent, StatsCan says.

Next year’s federal stats could show a reversed demand forimported alcohol, according to the Liquor Control Board ofOntario. After aggressive marketing, sales of the OntarioVintners Quality Alliance (VQA) wine jumped 17.3 percentfrom last year, compared with a 3.3 percent increase in salesof imported wined. Given the chance, Canadians seem to wantto support local producers.

THE CHARDONNAY SHOCKERSpeaking of Ontario wines, an upset in the world of wine

connoisseurs occurred recently, and it is being dubbed the“Chardonnay Shocker.”

A gathering of Quebec wine experts recently sampled someof the best bottles in the world this year and the winner was

a huge surprise: a Claystone Terrace Chardonnay 2005 from LeClos Jordanne, a vintage from the Niagara Peninsula whosewines were planted in 2000 edged out a Bourgogne whosevintners have been making wines since the 1600s. ABourgogne is considered the benchmark.

The Montreal test, which was held in January, included 10judges (including career sommeliers and wine writers), 16 redwines and 14 whites. One of the judges was French-bornDon-Jean Léandri, th sommelier at Garçon restaurant inMontreal. He told The Planner the win by Le Clos Jordanneand vineyard manager Thomas Bachelder is a major milestone.

“It will convince consumers in North America and Europeit is a great wine. Ice wine was the catalyst for the change inattitude about Canadian wines, and the best news is that thereis still room for other producers in the future,” said Léandri.“Bachelder told me he is happy for all Canadian winemakers.”

IN VINO VERITASPliny the Elder spoke these oft-quoted Latin words, In vino

veritas, or “In wine (there is the) truth.”Here’s some new truth: A recent study says drinking up to

half a glass of white wine per day can help you live up to fiveyears – if you are male. More than half a glass starts bringinglife expectancy down again, according to the researchers fromWageningen University in the Netherlands. Men who drink upto 20 grams of any alcohol per day live for about two yearslonger than non-drinkers, according to the study.

Canadian wine popularity and consumption grows

June 24 – Saint-Jean Baptiste (Quebec only)

July 1 – Canada Day

July 11-14 2009Meeting Professionals International (MPI)World Education Conference, Salt Palace ConventionCentre, Salt Lake City, Utah. Contact : www.mpiweb.org. Tel.: (972) 702-3000.

August 3 – Civic holiday (All provinces, except Quebecand the Yukon)

August 6-8 2009International Special Event SocietyEventworld, San Francisco Marriott, San Francisco,Calif. Contact : www.ises.com. Tel.: (800) 688-4737.

August 24 2009Society of Incentive and Travel ExecutivesAnnual Golf Tournament, The Country Club,Woodbridge, Ont. Contact : www.sitecanada.org. Tel.: (905) 868-8008.

November 12-15 2009CanSPEPAnnual Conference, Innovation and Inspiration, TheWestin Nova Scotian Halifax Hotel, Halifax, NovaScotia. Contact : www.canspep.ca, Tel.: (905) 868-8008.

Have an event? E-mail us at: [email protected].

SOLUTION SUDOKUEASY PAGE 21

SOLUTION SUDOKUMEDIUM PAGE 21


We had many wonderful suggestions for summerreading, and we thank everyone who took the time tosend us a note about their favourite books. It is ourpleasure to announce the five lucky winners of ourSummer Reading contest. Each winner will receive a$50 gift certificate that can be used at Chapters,Indigo, Smith-books, the World’s Biggest Bookstoreand online at chapters.indigo.ca.

Lucie Bazinet, Ste-Julienne, Que.France Guillotte, Montréal, Que.

Margaret M. Farrugia, Mississauga, Ont.Maureen Farmer, Halifax, Nova Scotia

Lorraine Brash, Jasper, Alberta

Finally, a hearty thank you to our wonderful sponsorAvtec Audio-visual Services, a proud Canadian businesssince 1987.

On the Web: www.avtec.ca

WINNERS

The Direct Energy Centre is Canada’s largest exhibition andconvention centre, with more than one million square feet

of exhibit space. The DEC suggests the following for plannerswhen you’re thinking of a venue.

So you’re producing events and lining up strategic partner-ships to ensure your success. Venue selection is often one ofthe first decisions made, but the importance of this partner-ship can easily be underestimated. It is necessary to base decisions on amenities, availability and location but plannersshould look for a venue they trust that will also provide excel-lence in service, space configuration and new innovative programs and initiatives.

CONTACTING YOUR ACCOUNT EXECUTIVEWhen seeking out event space your first point of contact

should be an account executive (AE). Look for AEs who wantyour event to be successful by offering the best space avail-able suiting the size and style of your event. AEs are focusedon giving your event a successful home by meeting andexceeding your needs and offering alternate solutions, so it isadvantageous to give them as much advance notice as possi-ble to adequately review your needs and offer the best solu-tion. You should have a clear understanding of your spacerequirements, food & beverage needs and technical require-ments in advance. The AE should be ready to discuss theaspects that are negotiable and book as far in advance as

possible to get the best in rates and space availability. An opendoor policy between planners and the sales team is essential,encouraging face-to-face meetings and venue site visits.

MEETING YOUR NEW TEAM MEMBERA dedicated on-site event coordinator to assist the planner

is invaluable. This person becomes an extension of your teamand provides expert knowledge on how to best service yourguests, build your event and move your show into the facility.The coordinator works directly with each planner, offeringexpertise and effective problem solving, to build an eventfrom the ground up and should be supported by a completerange of in-house services.

You will quickly see that your best partnership is notalways the biggest sponsorship deal but is with the partnerwho stays in the trenches with you from beginning to endensuring your event is a success.

On the Web: www.directenergycentre.com

DIRECT ENERGY CENTRE’S TIP CORNER• Always provide the venue with one point of contact whooversees everything• Always provide the event coordinator with a ProgramAgenda or Run Schedule• Always order services and rentals in advance to save money• Plan ahead and communicate with the event coordinator

Why venues are partners and not just locales


BY LEO GERVAIS

Just a short drive away from Niagara Falls, you can walkthrough one of Canada’s most picturesque towns andenjoy world class theatre, fine dining, shopping, estate

wineries, farm markets and historical sites.The original site of the old Neutral Indian village of

Onghiara, it was settled at the close of the AmericanRevolution by Loyalists coming to Upper Canada, many ofwhom had been members of the much feared Butler's Rangersbased during the American Revolution at Fort Niagara, thenunder British control.

In 1781 the British Government purchased land from theMississaugas; a strip of land 6 miles wide along the westernbank of the Niagara River for “300 suits of clothing.” Thephysical appearance of the town, with the exception of thepowder magazine at Fort George, was virtually erased by theburning of the town by the Americans during the War of 1812.

Rebuilt, Niagara became an active commercial centre, witha busy shipping and ship-building industry, as well as manyshops and warehouses. The beautiful old homes lining thetree-shaded streets speak to the wealth of the citizenry.

Today, more than 200 hundred years after its founding, itsmany attractions include: historic sites – Fort George and theHistorical Society Museum, the Shaw Festival with its threetheatres, the marina, the heritage business district for

shopping, golf courses, parks and beautiful farmland, agricultur-al markets and the world-famous Niagara wineries. Take a carriageride through the Old Town, or a jet boat up the Niagara River.

There is a wide range of accommodations. From five dia-mond hotel properties to convention facilities, charming innsand bed and breakfast guest homes, there are accommoda-tions to suit every meeting planner.

On the Web: www.niagaraonthelake.com

Niagara-on-the-Lake is a must-see Canadian town

The Prince of Wales Hotel in Niagara-on-the-Lake is popular. Photo by Philipp Hienstorfer


Venue information Meetingrooms

Largest room

(sq. ft)

Ceiling

height Storage ParkingLoading

dock

Holiday Inn Select BramptonContact : Nasir Jamil, 905-799-632130 Peel Centre Drive, Brampton, ON, L6T 4G3E-mail : [email protected] Fax : 905-799-6323Web : www.holidayinnselect.com/bramptonDescription : Located in the heart of Bramalea City Centre, close toPearson International Airport. It is a pleasant meeting and event space,suitable for trade shows and exhibits.Capacity : Reception-500 Banquet-350 Classroom-200 Theatre-500

16 4,725 14’ X X Door Access

Monte Carlo Inn Brampton SuitesContact : Dilian Anguelov, 905-453-5200, 877-453-930045 Coventry Road, Brampton, ON, L6T 4V7E-mail : [email protected] Fax : 905-453-9500Web : www.montecarloinns.comDescription : This hospitality centre is conveniently situated in the heart ofthe Brampton Commercial District, and is only minutes away from PearsonInternational Airport, major highways and a host of local restaurants.Capacity : Reception-150 Banquet-120 Classroom-80 Theatre-150

— 1,400 10’ X X Door access

Sheridan Residence & Conference Centre - Davis

Contact : Mike Parente, 905-874-43937897 McLaughlin Road, Brampton, ON, L6Y 5H9E-mail : [email protected] Fax : 905-874-4394Web : www.checkintothecentre.comDescription : Facilities, services and accommodations to meet allconference needs at highly competitive prices. This year-round facility offersmany amenities for planners. Auditorium capacity of 30.Capacity : Reception-60 Banquet-40 Classroom-30 Theatre-40

3 2,100 — X X X

Hilton Garden Inn BurlingtonContact : Cindy Simmons, 905-631-7000, 866-432-6555985 Syscon Road, Burlington, ON, L7L 5S3E-mail : [email protected] Fax : 905-631-7010Web : www.torontoburlington.gardeninn.comDescription : Specializing in small to mid-size meetings, this venue iscustomized to fit client budgets and vision, combined with greataccommodations.Capacity : Reception-200 Banquet-130 Classroom-100 Theatre-300

5 3,000 10’ — X —

Holiday Inn Burlington Hotel & Conference CentreContact : Janice Edworthy, 905-639-4443, 888-987-48883063 South Service Road, Burlington, ON, L7N 3E9E-mail : [email protected] Fax : 905-333-4033Web : www.hiburlington.caDescription : Largest hotel and conference centre “under one roof” betweenToronto and Niagara Falls. Has versatile function rooms with natural lightingthat are all pillar free. Short walk to shopping and restaurants.Capacity : Reception-550 Banquet-400 Classroom-300 Theatre-550

22 5,720 12’ X X X

Langdon Hall Country House Hotel & Spa

Contact : Kate Mackay, 519-624-3203, 800-268-18981 Langdon Drive, Cambridge, ON, N3H 4R8E-mail : [email protected] Fax : 519-624-3203Web : www.langdonhall.caDescription : Relais & Châteaux offers a 200-acre property as well as afive-diamond, award-winning restaurant and full service spa. For groups of50 or less.Capacity : Reception-120 Banquet-72 Classroom-50 Theatre-75

8 1,300 12’ X X X

Holiday Inn Fort ErieContact : Pat Gagnon, 905-871-8333, 888-269-55501485 Garrison Road, Fort Erie, ON, L2A 1P8E-mail : [email protected] Fax : 905-508-4228Web : www.ichotelsgroup.comDescription : The hotel features a wellness centre, an atrium spa and a10,000 sq. ft. conference centre with a ballroom and eight meeting rooms.High-speed wireless Internet access and business centre are available.Capacity : Reception-260 Banquet-180 Classroom-100 Theatre-260

8 2,950 12’ X X X

Hotels

LEGEND : – , N/A = Not available or no information available $ = Pay service X = Available


www.casablancawineryinn.com

4 Windward Drive, Grimsby • QEW to Casablanca Blvd.,exit towards the Lake

Call 905-309-7171 or 1-877-446-5746 • Email: [email protected]

� Overlooking Lake Ontarioin Niagara Wine Country

� Located on QEW betweenToronto & Buffalo

� 9,000 sq. ft. of Meeting,Conference & Event Space

� Corporate & Social EventPlanners, Business Centre& Wireless Internet

� Two on-site Restaurants(Casual & Upscale Dining)

� 79 Guest Rooms & Suites

� Indoor Pool, Hot Tub & 24 Hr. Fitness Centre

� Full Service Spa

BY LEO GERVAIS

Niagara Falls is a world-renowned tourist destination,especially among honeymooners. Since the 1820s,interested travellers have been visiting the remark-

able 170 foot high falls, where 6 million cubic feet of waterfall into the famous Maid of the Mist pool below every minuteto produce one of the world’s most majestic sights.

For planners, there is an large array of venues for any sizegroup, making the Falls just one small part of a possible meet-ing event. Best of all, Niagara Falls is 130 km drive from down-town Toronto, less than a two hour drive. Here are some keypoints for planners.1. Proximity to airportsNiagara Falls has easy access to three International Airports:Buffalo/Niagara, Pearson Toronto International and HamiltonInternational Airport. All three offer daily shuttle service to theheart of Niagara. This info is true for all our featured cities.

2. Meeting space and roomsNiagara Falls venues offer more than 16,000 guest rooms.Niagara Tourism offers a site selector for a variety of meet-

ing space for conventions, tradeshows, meetings and publicevents. On the Web: http://fallsmeetings.com/site.html

Opening in Spring of 2011, the new Niagara Conventionand Civic Centre will offer 280,000 square feet of LEED Silvercertified space.

3. Offsite venuesOne excellent possibility is to hold a meeting at a nearby

off-site winery. The Niagara wine region has approximately 60wineries to explore, and many have facilities to host guests.

On the Web: www.niagarawineries.ca

4. GST Refunds (for events in Canada)The Government of Canada has eliminated the GST/HST

Visitor Rebate Program and announced the introduction of theForeign Convention and Tour Incentive Program, therefore,non-residents visiting Canada for a convention only are entitled to rebates on Goods and Services Tax (GST) paid bythem while in Canada.

On the Web: http://www.ccra-adrc.gc.ca/visitors.

5. RestaurantsInternational cuisine is the cornerstone of Niagara Falls dining, and the Niagara Falls wine region lends a local flair tothe numerous options. Elegant Fallsview dining and wine barsare available, and there are also several family-style Niagararestaurants as well as casual pubs and grills. Whether youdesire Asian or Indian, contemporary American or Caribbean,haute cuisine or casual pub food, Niagara Falls will surelymeet any planner’s needs.

On the Web: www.niagarafallstourism.com

Niagara Falls is more than a tourist destination



Largest room

(sq. ft)

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Courtyard by Marriott HamiltonContact : Marilyn Hajas, 905-383-7772, 888-236-24271224 Upper James Street, Hamilton, ON, L9C 3B1E-mail : [email protected] Fax : 905-383-7895Web : www.courtyardhamilton.comDescription : Close to popular attractions and offering 4,616 sq. ft of state-of-the-art meeting rooms. This is an ideal location for meetings andcorporate events.Capacity : Reception-322 Banquet-268 Classroom-222 Theatre-358

4 1,612 — X X Door Access

Crowne Plaza HotelContact : Tina Rogano, 905-528-9546150 King Street East, Hamilton, ON, L8N 1B2E-mail : [email protected] Fax : 905-528-8638Web : www.ramadahamilton.comDescription : Fully-equipped meeting rooms with the latest in audio-visualequipment. Finely-appointed boardrooms and ballroom space for largerfunctions and conferences are available. Downtown location.Capacity : Reception-1000 Banquet-600 Classroom-600 Theatre-1000

9 9,500 — X X X

Sheraton Hamilton Hotel

Contact : Laurie Ham, 905-529-5515116 King Street West, Hamilton, ON, L8P 4V3E-mail : [email protected] Fax : 905-529-2609Web : www.sheraton.com/hamiltonDescription : Explore the neighbourhood, from the Art Gallery of Hamiltonto Hess Village. Nestled between Toronto and Niagara Falls, this is a greatlocation for Southern Ontario explorations or for meetings and conventions.Capacity : Reception-600 Banquet-480 Classroom-320 Theatre-480

13 5,932 14’ X X X

Inn On the TwentyContact : Grace McQuarrie, 905-562-35813836 Main Street, Jordan, ON, L0R 1S0E-mail : [email protected] Fax : 905-562-5995Web : www.innonthetwenty.comDescription : This former sugar warehouse has a stylish decor including anotable art collection and antiques. The restaurant and private banquetrooms have marvelous views over the Twenty Mile Creek.Capacity : Reception-200 Banquet-140 Classroom-40 Theatre-120

4 2,400 12’ X X —

Delta MarkhamContact : Tess Pascual, 905-477-201050 East Valhalla Drive, Markham, ON, L0G 1M0E-mail : [email protected] Fax : 905-477-2026Web : www.deltamarkham.comDescription : The meeting space is well appointed and the staff attentive.Convenient access to downtown Toronto and only 25 minutes from PearsonInternational Airport.Capacity : Reception-350 Banquet-250 Classroom-140 Theatre-300

9 3,000 11’ X X Door access

Hilton Suites Toronto/Markham Conference Centre & Spa

Contact : Morag Andersen, 905-470-8500, 800-668-88008500 Warden Avenue, Markham, ON, L6G 1A5E-mail : [email protected] Fax : 905-415-7624Web : www.torontomarkham.hilton.comDescription : Hilton Suites is the meeting and conference landmark inMarkham with 45,000 sq. ft. of meeting space including 27 meeting roomsand a 14,000 sq. ft. pillar-free conference centre. Four-diamond property.Capacity : Reception-1400 Banquet-1200 Classroom-720 Theatre-1400

27 14,040 22’ X X$ X

Holiday Inn Hotel & Suites Toronto-MarkhamContact : Dalia Bakhoom, 905-307-3042, 800-387-33037095 Woodbine Avenue, Markham, ON, L3R 1A3E-mail : [email protected] Fax : 905-474-0312Web : www.markham.holiday-inn.comDescription : Offers premier conference facilities specializing in hostingcorporate meetings. Featuring more than 17,000 sq. ft. of versatile meetingand banquet space.Capacity : Reception-650 Banquet-400 Classroom-200 Theatre-650

15 3,944 10’3” X X X

Hotels

THE EMPIRES OF THE FUTURE ARE THE EMPIRES OF THE MIND.

SIR WINSTON CHURCHILL


Largest room

(sq. ft)

Ceiling


dock

Howard Johnson Hotel Toronto-MarkhamContact : Paul Moran, 905-479-5000, 877-703-4656555 Cochrane Drive, Markham, ON, L3R 8E3E-mail : [email protected] Fax : 905-479-1186Web : www.hojomarkham.comDescription : A small, intimate conference facility with full catering servicesand excellent room accommodations at very reasonable prices. Outsidecaterers are conditionally permitted.Capacity : Reception-70 Banquet-100 Classroom-50 Theatre-100

4 1,600 8’ X X —

Monte Carlo Inn MarkhamContact : Dean Mavrakakis, 905-513-8100, 866-513-81008900 Woodbine Avenue, Markham, ON, L3R 5K6E-mail : [email protected] Fax : 905-513-9100Web : www.montecarloinns.comDescription : Designed and built to provide guests with the ultimate inluxury, comfort and value. Conveniently situated in the heart of the high-techcapital of Canada and close to three major highways.Capacity : Reception-100 Banquet-64 Classroom-70 Theatre-100

2 1,300 9’ — X —

Admiral Inn Mississauga

Contact : Elizabeth Boyce, 905-403-97772161 North Sheridan Way, Mississauga, ON, L5K 1A3E-mail : [email protected] Fax : 905-403-9779Web : www.admiralinn.comDescription : Over 4,300 square feet of flexible meeting and conventionspace. All guests can enjoy a home-style complimentary continentalbreakfast daily.Capacity : Reception-150 Banquet-80 Classroom-80 Theatre-150

4 2,350 12’ — X X

Delta Meadowvale Conference Resort and SpaContact : Laura Pallotta, 905-821-1981, 800-422-82386750 Mississauga Road, Mississauga, ON, L5N 2L3E-mail : [email protected] Fax : 905-542-6742Web : www.deltameadowvale.comDescription : Experience the unique personality of our renovated, first-classresort. Major conference and recreational facilities are all on the property,and close to Pearson International Airport. Auditorium capacity of 90.Capacity : Reception-900 Banquet-700 Classroom-460 Theatre-900

40 9,120 14’ X X$ X

Delta Toronto Airport WestContact : Debbie Hastings, 905-624-11445444 Dixie Road, Mississauga, ON, L4W 2L2E-mail : [email protected] Fax : 905-206-5925Web : www.deltahotels.comDescription : Offers renovated guestrooms and conference space alongwith exceptional service and attention to detail. Conveniently located in theheart of the Pearson International Airport district.Capacity : Reception-400 Banquet-260 Classroom-180 Theatre-350

21 3,024 11’ X X X

Four Points By Sheraton Mississauga Meadowvale

Contact : Glenna Mitchell, 905-858-24242501 Argentia Road, Mississauga, ON, L5N 4G8E-mail : [email protected] Fax : 905-821-9821Web : www.fourpointsmeadowvale.comDescription : Stylish, full service hotel with 205 renovated guestrooms.Meeting space for 10 to 100 people, including state-of-the-art boardroomsand traditional meeting rooms. Close to Pearson International Airport.Capacity : Reception-130 Banquet-110 Classroom-100 Theatre-130


Glenerin InnContact : Heather Howkins, 905-828-6103 x. 1011695 The Collegeway, Mississauga, ON, L5L 3S7E-mail : [email protected] Fax : 905-828-0891Web : www.glenerininn.comDescription : All conference rooms have expansive windows that open ontosurrounding woods and gardens, creating a relaxed environment for sharingideas. Old World ambiance combined with exceptional hospitality.Capacity : Reception-130 Banquet-120 Classroom-80 Theatre-110

6 1,700 — X X Door Access

Hotels


WHEN IN DOUBT, ASK YOURSELF:

“WHAT’S THE GOOD BUSINESS REASON FOR DOING THIS?”

About 905 airportsBY JYL ASHTON CUNNINGHAM, CMP

Visitors to the 905 region arriving by air will find theprocess reasonably straightforward, with three airports

that can accommodate above General Aviation Aircraft (max-imum 15 passengers).

Toronto’s Pearson International is Canada’s principal airport, ranking among the top 30 world airports in terms ofair lifts. An extensive list of scheduled and charter flights fly into Pearson with non-stop and same-plane service to over180 cities around the world. Toronto is considered a hub airport for scheduled flights to major vacation destinations,with connections from Montréal, Halifax, Calgary, Edmontonand Vancouver to sunnier climates.

Over 70 airlines operate out of Toronto Pearson, eitherthrough direct flights or as a codeshare with other air carriers.When visiting the United States from Canada, customs arecleared prior to boarding the plane, saving time at the finaldestination.

The LINK Train offers free transportation betweenTerminal 1, Terminal 3 and the Sheraton Gateway Hotel.It also provides access to the Reduced Rate Parking Lot atViscount Station and the employee parking lot. The train runs24 hours a day, seven days a week, and is wheelchair acces-sible. Currently the Link Train is currently out of service –although it only just seems to have gone into service – forextensive maintenance until mid-2009.

A MOTORCOACH FOR GROUPS IS RECOMMENDEDUnlike most major international airports and Vancouver

Airport, Pearson still has no direct rail or subway service todowntown or Mississauga, although plans have been on thebooks for many years. The only way to get to neighbouringcities and towns from Pearson is by bus or by cab. Busesoperate between Yorkdale (Richmond Hill to the north) andKipling (about 20 minutes west of downtown Toronto) aswell as directly into downtown Toronto by Pacific Western.The GO bus service runs express between Pearson Airportand downtown Hamilton.

When bringing large groups in, private motorcoach hire isrecommended. Cab service between Pearson andOakville/Burlington to the west and Markham to the east,costs around $70 one way.

Niagara Airbus is a reasonably cost effective way to getfrom Southern Ontario through to Pearson, although manyresidents of that area are now opting more frequently for the905’s up-and-coming airport, Hamilton International(www.flyhi.ca).

CONTINUED ON PAGE 50



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Hilton Garden Inn Toronto MississaugaContact : Anthony Stephens, 905-890-9110, 866-670-3064100 Traders Boulevard East, Mississauga, ON, L4Z 2H7E-mail : [email protected] Fax : 905-890-9050Web : www.hiltongardeninn.comDescription : Located at Hurontario Street and Highway 401, easilyaccessible to many attractions. Bright meeting rooms offer a relaxedatmosphere.Capacity : Reception-120 Banquet-100 Classroom-80 Theatre-120


Hilton Toronto AirportContact : Nicole Desjardins, CMP, 905-678-54245875 Airport Road, Mississauga, ON, L4V 1N1E-mail : [email protected] Fax : 905-677-5073Web : www.toronto-apt.hilton.comDescription : Just four minutes by free shuttle from Pearson InternationalAirport to the contemporary Hilton Toronto Airport hotel. Relax in therestaurant or work out in the pool or fitness center.Capacity : Reception-900 Banquet-600 Classroom-500 Theatre-900

26 10,000 18’ X X$ X

Holiday Inn Mississauga Toronto West

Contact : Miranda Phillips, 905-890-5700100 Britannia Road East, Mississauga, ON, L4Z 2G1E-mail : [email protected] Fax : 905-568-0868Web : www.hitorontowest.caDescription : Centrally located in Mississauga’s Heartland BusinessDistrict, the Holiday Inn Toronto West is a meeting specialist. Ideal forconferences, small meetings or social events.Capacity : Reception-100 Banquet-80 Classroom-50 Theatre-100


Holiday Inn Toronto MississaugaContact : Cheryl Damm, 905-855-20002125 North Sheridan Way, Mississauga, ON, L5K 1A3E-mail : [email protected] Fax : 905-855-1433Web : www.ichotelsgroup.comDescription : Enjoy the Washington/Ottawa Room, tastefully decorated andwith ample natural lighting for large functions or divide the room into twosmaller rooms for a more personalized event. Big windows and walk-out.Capacity : Reception-100 Banquet-80 Classroom-50 Theatre-100


Monte Carlo Inn Airports SuitesContact : Irfan Khalid, 905-564-8500, 800-363-64005 Derry Road, Mississauga, ON, L5T 2H8E-mail : [email protected] Fax : 905-564-8400Web : www.montecarloinns.comDescription : Recently expanded to accommodate larger meetings andevents. Elegant function rooms with an eye for detail offer planners a varietyof functional space.Capacity : Reception-120 Banquet-100 Classroom-80 Theatre-120

5 — — X X Door Access

Novotel Toronto Mississauga Centre

Contact : Franca Heldson, 905-803-67353670 Hurontario Street, Mississauga, ON, L5B 1P3E-mail : [email protected] Fax : 905-896-4029Web : www.novotel-toronto-mississauga.comDescription : Novotel is one of the largest hotels in the heart ofMississauga, with over 11,000 square feet of meeting space. Has all of theamenities of a downtown property near Pearson International Airport.Capacity : Reception-400 Banquet-280 Classroom-280 Theatre-400

10 4,332 14’ X X X

Sheraton Gateway HotelContact : Jill E. Crawford Christie, CMP, 905-405-2004PO Box 3000, Toronto Internation Airport, Mississauga, ON, L5P 1C4E-mail : [email protected] Fax : 905-405-4933Web : www.starwoodhotels.com/sheraton/torontoairportDescription : Sheraton Gateway Hotel in Toronto International Airport is theonly hotel located in Toronto’s Pearson International Airport. Flexiblefunction space, ideal for welcome receptions and corporate meetings.Capacity : Reception-300 Banquet-220 Classroom-200 Theatre-300

24 16,000 — — X$ Door Access

Hotels

A RECENT STUDY FOUND PEOPLE WHO SHADED PRINTED SHAPES

ON PAPER WHILE LISTENING TO A MONOTONOUS RECORDING RECALLED 29 PERCENT MORE INFORMATION THAN THOSE IN A GROUP WHO JUST TOOK NOTES.



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Waterside Inn, TheContact : Carla Olivier, 905-891-566115 Stavebank Road South, Mississauga, ON, L5G 2T2E-mail : [email protected] Fax : 905-891-6349Web : www.watersideinn.caDescription : In the heart of Port Credit, one of Mississauga's oldest andmost affluent areas, overlooking the harbour. Only 20 minutes to PearsonInternational Airport and to downtown Toronto.Capacity : Reception-450 Banquet-300 Classroom-300 Theatre-450


Doubletree Fallsview Resort & Spa by HiltonContact : Robert Orsini, 905-358-3817, 800-730-86096039 Fallsview Boulevard, Niagara Falls, ON, L2G 3V6E-mail : [email protected] Fax : 905-358-3680Web : www.niagarafallsdoubletree.comDescription : Full-service resort hotel and a AAA/CAA Four-Diamond awardrecipient. Unique relaxed Grand Lodge atmosphere. Ten event rooms with acapacity of 295 guests.Capacity : Reception-296 Banquet-296 Classroom-225 Theatre-400

8 4,429 14’ X X$ X

Embassy Suites Hotel

Contact : Yvonne Caldaroni, 905-356-3600, 800-420-69806700 Fallsview Boulevard, Niagara Falls, ON, L2G 3W6E-mail : [email protected] Fax : 905-356-0472Web : www.embassysuitesniagara.comDescription : Towering 42 storeys above Niagara Falls, the EmbassySuites Hotel Niagara Falls-Fallsview is a perfect location for any meeting,banquet or retreat. Offering over 10,500 sq. ft. of flexible meeting space.Capacity : Reception-350 Banquet-270 Classroom-240 Theatre-320

12 5,324 9’ — X$ X

Fallsview Casino ResortContact : Jeff Dixon, 905-371-7545, 888-222-33536380 Fallsview Boulevard, Niagara Falls, ON, L2G 7X5E-mail : [email protected] Fax : N/AWeb : www.FallsviewCasinoResort.comDescription : This unique venue offers everything needed for a successful,stimulating and special conference for 15 or 1,500 guests is available atFallsview Casino Resort.Capacity : Reception-2500 Banquet-1250 Classroom-1500 Theatre-2500

8 28,025 17’ X X$ X

Great Wolf LodgeContact : Eric Proskurnicki, 905-354-4888, 888-878-18183950 Victoria Avenue, Niagara Falls, ON, L2E 7M8E-mail : [email protected] Fax : 905-354-5588Web : www.greatwolf.comDescription : For office meetings or national conferences. Featuringcomplimentary team building activities, spa escapes, diverse meeting andbanquet space. Auditorium capacity of 92.Capacity : Reception-200 Banquet-170 Classroom-150 Theatre-260

6 2,160 8’ X X X

Hilton Niagara Falls

Contact : Mary Ann Quait, 905-353-71246361 Fallsview Boulevard, Niagara Falls, ON, L2G 3V9E-mail : [email protected] Fax : 905-374-6707Web : www.niagarafalls.hilton.comDescription : Overlooking the American and Canadian Falls, directlyconnected to the Niagara Fallsview Casino Resort and with more than12,000 sq. ft. of meeting space, including a large 5,376 sq. ft. ballroom.Capacity : Reception-625 Banquet-450 Classroom-450 Theatre-625

9 5,500 — X X$ Door Access

Marriott Niagara Falls Fallsview Hotel & SpaContact : Mike Sommise, 905-357-7300, 888-875-44776740 Fallsview Boulevard, Niagara Falls, ON, L2G 3W6E-mail : [email protected] Fax : 905-358-4026Web : www.niagarafallsmarriott.comDescription : Inspire groups with a spectacular view and award-winninghospitality. Featuring more than 10,000 sq. ft. of meeting and banquetspace, luxurious accommodations and creative budget selections.Capacity : Reception-400 Banquet-330 Classroom-270 Theatre-320

9 4,500 10’ X X$ Door Access

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Sheraton Fallsview Hotel & Conference CentreContact : Cheryl Durney, 905-374-1077, 800-267-84396755 Fallsview Boulevard, Niagara Falls, ON, L2G 3W7E-mail : [email protected] Fax : 905-374-6224Web : fallsview.comDescription : Rising 32 stories above the Falls, this 402 room, Four-Diamond Fallsview hotel offers 32,000 sq. ft. of meeting space and anexpert conference service team. Near the Casino and major attractions.Capacity : Reception-1400 Banquet-700 Classroom-450 Theatre-1000

25 8,470 14’6” X X$ X

Sheraton On The FallsContact : Anna DiCienzo, 905-374-4445Box 1012, 5875 Falls Avenue, Niagara Falls, ON, L2E 6W7E-mail : [email protected] Fax : 905-374-9606Web : www.niagarafallshotels.comDescription : Cornerstone of the 20-acre Falls Avenue EntertainmentComplex, this venue is located within steps of Niagara Falls in the heart ofNiagara's premier Fallsview district.Capacity : Reception-2300 Banquet-1500 Classroom-1300 Theatre-1500

35 14,190 — X X$ X

Château des Charmes

Contact : Robin Jackson, 905-262-4219 x. 271025 York Road, Niagara-on-the-Lake, ON, L0S 1P0E-mail : [email protected] Fax : 905-262-5548Web : www.chateaudescharmes.comDescription : Elegrant and intimate spaces for small or large events, bothindoor and outdoors under a semi-permanent tent with interlocking floor.Custom events. Wine education. Teambuilding activities available.Capacity : Reception-700 Banquet-700 Classroom-60 Theatre-300

4 1,500 12’ — X Door access

Hilton Garden Inn Niagara-on-the-LakeContact : Natalie Stephenson, 905-984-4200, 866-777-9877500 York Road, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-984-4364Web : www.niagaraonthelake.stayhgi.comDescription : Beautiful and flexible meeting space in the heart of winecountry. Direct access to the outdoors, offering a splendid opportunity formeetings in an open-air setting.Capacity : Reception-250 Banquet-200 Classroom-140 Theatre-250


Pillar and Post (Vintage Inns)Contact : Sales Office, 905-468-2123, 866-669-556648 John Street, PO Box 1011, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-468-8646Web : www.vintage-hotels.comDescription : The Pillar and Post's 100 Fountain Spa is an escape torelaxation and tranquility. The recent extensive renovation into a 13,000square foot spa has resulted in a wider offering of services.Capacity : Reception-100 Banquet-80 Classroom-60 Theatre-90

4 1,519 — — X X

Prince of Wales (Vintage Inns)

Contact : Sales Office, 905-468-2195, 866-669-55666 Picton Street, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-468-8646Web : www.vintage-hotels.comDescription : Located in the heart of Niagara-on-the-Lake, the Prince ofWales is an oasis of Victorian elegance filled with 21st century comforts.The hotel was named in honour of the future George V’s royal visit in 1901.Capacity : Reception-250 Banquet-216 Classroom-100 Theatre-250

10 2,926 — — X X

Queen’s Landing (Vintage Inns)Contact : Sales Office, 905-468-2195, 866-669-5566155 Byron Street, Box 1180, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-468-8646Web : www.vintageinns.comDescription : This spectacular Georgian-style mansion on the banks of theNiagara River is perfect for everything from family vacations to high-levelcorporate gatherings.Capacity : Reception-400 Banquet-300 Classroom-250 Theatre-420

19 4,756 10’ X X X

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White Oaks Conference Resort & SpaContact : Tom Price, 905-704-5676253 Taylor Road, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-704-5616Web : www.whiteoaksresort.comDescription : Canada's only Resort Hotel and Spa to be recognized as amember of the very prestigious International Association of ConferenceCenters (IACC). Auditorium capacity of 150 with a data port at every seat.Capacity : Reception-750 Banquet-580 Classroom-450 Theatre-825

27 6,042 16’ X X X

Holiday Inn Select Hotel and Suites Oakville & BronteContact : Johanna Redmond, 905-847-1000, 800-880-31882525 Wyecroft Road, Oakville, ON, L6L 6P8E-mail : [email protected] Fax : 905-847-0032Web : www.hioakvillebronte.caDescription : Located halfway between Toronto and Niagara Falls. Offeringover 7,000 sq. ft. of meeting space and situated adjacent to the OakvilleConference Centre with an additional 20,000 sq. ft. meeting space.Capacity : Reception-300 Banquet-200 Classroom-80 Theatre-140


Monte Carlo Inn Oakville Suites

Contact : Jose Altuna, 905-849-9500, 877-849-9500374 South Service Road East, Oakville, ON, L6J 2X6E-mail : [email protected] Fax : 905-849-6405Web : www.montecarloinns.comDescription : Close to Oakville’s beautiful waterfront, it has well-appointedrooms and great food. Elegance, style and hospitality are the trademarks ofthis interesting venue.Capacity : Reception-75 Banquet-75 Classroom-50 Theatre-100


Sheraton Parkway Toronto North HotelContact : Monique Dennison, 905-882-3101, 800-668-0101600 Highway 7 East, Richmond Hill, ON, L4B 1B2E-mail : [email protected] Fax : 905-882-3100Web : www.sheratonparkway.comDescription : The hotel has 30,000 sq. ft. of function space, a recent $10million renovation and is just off of Highway 404 north of Highway 401.Flexible and elegant meeting space, ideally suited to many events.Capacity : Reception-1500 Banquet-1000 Classroom-600 Theatre-1200

30 10,030 16’6” X X X

Four Points By Sheraton St Catharines Niagara SuitesContact : Cheryl Durney, 905-984-8484, 877-848-37823530 Schmon Parkway, St. Catharines, ON, L2V 4Y6E-mail : [email protected] Fax : 905-984-6691Web : www.fourpoints.com/stcatharinesDescription : In the heart of the Niagara Region, surrounded by world classwineries and renowned golf courses. The only all-suites Four Points bySheraton with 11,000 sq. ft. of function space with natural light.Capacity : Reception-500 Banquet-250 Classroom-180 Theatre-400

10 3,350 12’ — X X

Quality Hotel Parkway Convention Centre

Contact : Anne Marie Nitsopoulos, 905-688-2324, 877-688-2324327 Ontario St, St Catharines, ON, L2R 5L3E-mail : [email protected] Fax : 905-684-6432Web : www.heartofniagarahotels.comDescription : State of the art audio-visual equipment and multi-use staging,all mobile and customizable. Also has 4,000 sq. ft. of fully-enclosed,picturesque glass atrium surrounding rooms, perfect for beverage service.Capacity : Reception-2000 Banquet-900 Classroom-N/A Theatre-2000

14 17,000 8’ – 12’9” X X X

Hilton Garden Inn VaughanContact : Alexis Edgar, 905-660-4700, 888-269-41153201 Highway 7 West, Vaughan, ON, L4K 5Z7E-mail : [email protected] Fax : 905-660-4300Web : www.torontovaughan.stayhgi.comDescription : Has state-of-the-art light and sound. Located next to greatteambuilding attractions, and is close to the major highways and PearsonInternational Airport.Capacity : Reception-700 Banquet-600 Classroom-325 Theatre-800

7 8,000 20’ — X —

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IT IS NOT LIFE AND WEALTH AND POWER THAT ENSLAVE MEN, BUT THE CLEAVING TO LIFE AND WEALTH AND POWER.

BUDDHA



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Ancaster Old MillContact : Ron Ciancone, 905-648-1827548 Old Dundas Road, Ancaster, ON, L9G 3J4E-mail : [email protected] Fax : 905-648-1098Web : www.ancasteroldmill.comDescription : Offering a relaxed country setting within close proximity to thecity. As an added feature, walking trails are available through the woods forattendees to use for a revitalizing break.Capacity : Reception-250 Banquet-250 Classroom-120 Theatre-225


Lionhead Golf and Country ClubContact : John Dickie, 905-455-84008525 Mississauga Road, Brampton, ON, L6Y 0C1E-mail : [email protected] Fax : 905-455-5815Web : www.golflionhead.comDescription : Two top-ranked, award-winning courses, the Legends and itssister, the Masters. Their clubhouse and all of its amenities are ideal forcorporate events, banquets, seminars and private functions.Capacity : Reception-500 Banquet-400 Classroom-N/A Theatre-500

13 2,450 25’ X X X

Pearson Convention Centre

Contact : Silvana DiMatteo, 905-494-04442638 Steeles Avenue East, Brampton, ON, L6T 3L7E-mail : [email protected] Fax : 905-494-0344Web : www.pearsonconventioncenter.comDescription : Fully equipped with state-of-the art-technology, this venuealso offers flexible meeting and event spaces. Close to all major highwaysand local attractions.Capacity : Reception-2363 Banquet-1883 Classroom-1020 Theatre-2529

10 24,485 — X X X

Speranza Banquet Hall LtdContact : Sevelino Carnevale, 905-793-3458510 Deerhurst Drive, # A, Brampton, ON, L6T 5H9E-mail : [email protected] Fax : 905-793-9301Web : www.speranzahall.caDescription : Each of the three enchanting ballrooms creates an elegantand warm ambiance featuring beautiful European chandeliers, marble dancefloors and Roman-inspired architecture and artwork.Capacity : Reception-2000 Banquet-2000 Classroom-1000 Theatre-2000

3 — — X X X

Atrium Conference Centre & RestaurantsContact : Julie Thompson, 905-319-04995420 North Service Road, Burlington, ON, L7L6C7E-mail : [email protected] Fax : 905-319-1266Web : www.atriumconferencecentre.comDescription : From elegant gala affairs to racy fundraisers, banquetsguaranteed to be the highlight of any conference. Unique style of Frenchservice.Capacity : Reception-450 Banquet-380 Classroom- N/A Theatre-300

3 5,165 15’ — X X

Burlington Art Centre

Contact : Ian Ross, 905-632-7796 x. 3061333 Lakeshore Road, Burlington, ON, L7S 1A9E-mail : [email protected] Fax : 905-632-0278Web : www.burlingtonartcentre.on.caDescription : Beautiful open plan and adaptable space adjacent to LakeOntario and the Boardwalk make this a uique venue. Exhibits can beintegrated into events.Capacity : Reception-200 Banquet-180 Classroom-80 Theatre-200

6 — 25’ X X$ Door access

Burlington Convention CentreContact : Luis Azevedo, 905-319-03191120 Burloak Drive, Burlington, ON, L7L 6P8E-mail : [email protected] Fax : 905-319-3989Web : www.burlingtonconventioncentre.comDescription : An incomparable combination of contemporary elegance andstate-of-the art technology backed by a spirit of first-class hospitality,gourmet cuisine and French-style service.Capacity : Reception-1800 Banquet-700 Classroom-1200 Theatre-1500

5 12,300 18’ — X X

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Royal Botanical GardensContact : Pamela Bowen, 905-527-1158641 Cape Avenue, Burlington, ON, L7L 4M5E-mail : [email protected] Fax : 905-577-0375Web : www.rbg.caDescription : Host indoor and outdoors functions in one of southernOntario’s most idyllic settings in a year-round facility. Several garden optionsare available during the summer months.Capacity : Reception-450 Banquet-450 Classroom-300 Theatre-450

3 — — X X$ —

SpencersContact : Leanne Ciancone, 905-633-74971340 Lakeshore Road, Burlington, ON, L7S 1B1E-mail : [email protected] Fax : 905-633-4816Web : www.spencersatthewaterfront.comDescription : Panoramic views of Burlington Bay and Lake Ontario.Weather-friendly 125-seat patio overlooks a summer pond and winter icerink. Floor-to-ceiling windows throughout. Relaxing interior décor.Capacity : Reception-100 Banquet-100 Classroom- N/A Theatre- N/A

1 — — — X$ Door access

Springer House

Contact : Victor Petrovski, 905-335-54532373 Dundas Street, Burlington, ON, L7R 3X4E-mail : [email protected] Fax : 905-335-0773Web : www.springerhouse.comDescription : Discover new world comfort amid the splendour and serenityof old world charm. 1835 Georgian style home on wooded five-acre lot.Includes ponds, scenic walks and a great view of the Niagara Escarpment.Capacity : Reception-150 Banquet-100 Classroom-80 Theatre-100

1 1,500 10’ X X X

Royal Ambassador Event CentreContact : Stella Seminara, 905-584-686815430 Innis Lake Road, Caledon, ON, L7C 2Z1E-mail : [email protected] Fax : 905-584-0101Web : www.royalambassador.caDescription : Less than 30 minutes from Toronto, The Royal Ambassador isa beautifully-appointed facility set within the most tranquil surroundings.Offers beautiful lake views.Capacity : Reception-550 Banquet-530 Classroom-300 Theatre-950

7 7,770 16’6” X X X

Venetian Banquet and Hospitality CentreContact : Mary Mete, 905-660-1110219 Romina Drive, Concord, ON, L4K 4V3E-mail : [email protected] Fax : 905-660-1113Web : www.thevenetian.caDescription : Artistically-designed function space with interestingarchitectural features. Expandable meeting/banquet room to accommodateall group sizes. Close to Pearson International Airport and major highways.Capacity : Reception-1200 Banquet-800 Classroom-600 Theatre-800

4 — — X X X

Copetown Woods Golf Club

Contact : Nicky Noel, 905-627-9268 x. 24, 877-267-36961430 Concession 2 West, Copetown, ON, L0R 1J0E-mail : [email protected] Fax : 905-627-8815Web : www.copetownwoods.comDescription : This championship golf course and premiere facility isavailable to cater to all events. Experience the old school charm of aVictorian clubhouse with modern amenities.Capacity : Reception-200 Banquet-200 Classroom-150 Theatre-150

4 2,500 14’ — X X

Casablanca Winery InnContact : Lori Alexander, 905-309-71714 Windward Drive, Grimsby, ON, L3M 4E8E-mail : [email protected] Fax : 905-309-2327Web : www.casablancawineryinn.comDescription : Offering 9,000 sq. ft. of conference and meeting space,private dining rooms, ballrooms and a chapel. Abilility to accommodategroups from 2 people to 300.Capacity : Reception-400 Banquet-300 Classroom-170 Theatre-400

9 4,644 — X X X

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Art Gallery of HamiltonContact : Annette Paiement, 905-527-6610123 King Street West, Hamilton, ON, L8P 4S8E-mail : [email protected] Fax : 905-577-6940Web : www.artgalleryofhamilton.comDescription : Beautiful surroundings and excellent facilities. Offeringplanners plenty of flexibility for client to choose their own vendors andsuppliers.Capacity : Reception-235 Banquet-200 Classroom-100 Theatre-235

4 3,260 40’ X X$ X

Carmen’s Banquet HallContact : Justin Mencfeld, 905-383-41001520 Stonechurch Road East, Hamilton, ON, L8W 3P9E-mail : [email protected] Fax : 905-574-1480Web : www.carmens.comDescription : Luxurious state of the art and award-winning venue. Completedécor selection with chair covers, centrepieces and more. Executive chefMartin Kaneve prepares tantalizing cuisine.Capacity : Reception-1350 Banquet-1150 Classroom-800 Theatre-1600

5 14,500 26’ X X X

Copps Coliseum

Contact : Sal Farrauto, 905-546-3077101 York Boulevard, Hamilton, ON, L8R 3L4E-mail : [email protected] Fax : 905-522-3380Web : www.hecfi.caDescription : Designed to accommodate a wide variety of events fromentertainment, sports, trade shows, conventions, filming, and so on.Visit www.coppscoliseum.com for specifications.Capacity : Reception-3000 Banquet-2000 Classroom-2000 Theatre-3000

4 117,000 65’ X X$ X

Hamilton Convention CentreContact : Sal Farrauto, 905-546-30771 Summers Lane, Hamilton, ON, L8P 4Y2E-mail : [email protected] Fax : 905-522-3380Web : www.hecfi.caDescription : Total exhibition space of 40,000 sq. ft. Excellent location inthe heart of Hamilton, close to Hamilton International Airport. Beautiful, self-contained facility with adjacent hotels. Auditorium capacity of 2,250.Capacity : Reception-1350 Banquet-1350 Classroom-1350 Theatre-1541

18 19,662 25’ X X X

Liuna Station Banquet CentreContact : Vico Rosatone, 905-525-2410360 James Street North, Hamilton, ON, L8L 1H5E-mail : [email protected] Fax : 905-525-4013Web : www.liunastation.comDescription : Incredible Art Deco statues and paintings, Italian marble floorsand ornate ceilings offer just a taste of the extraordinary detail that makesLIUNA Station unique.Capacity : Reception-800 Banquet-800 Classroom-500 Theatre-800

3 — — X X X

Olympia Catering and Banquet Centre

Contact : Mary Sinichko, 905-312-69511162 Barton Street East, Hamilton, ON, L8H 2V6E-mail : info@olympia banquets.ca Fax : 905-312-9963Web : www.olympiabanquets.caDescription : This venue provides full red carpet service by polished andhighly-trained staff. A beautifully-renovated property providing all therequired services in-house.Capacity : Reception-500 Banquet-400 Classroom-300 Theatre-550

2 4,200 18’ X X X

Renaissance Catering & Special Events CentreContact : Dominic De Angelis, 905-560-25002289 Barton Street East, Hamilton, ON, L8E 2W8E-mail : [email protected] Fax : 905-560-7155Web : www.renaissancehall.comDescription : Conveniently located between Toronto and Niagara justminutes from the QEW and the new Red Hill Parkway. Three ballrooms andover 12,000 sq. ft. of space. Renaissance is an accessible one-level facility.Capacity : Reception-500 Banquet-380 Classroom-340 Theatre-600


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Kingbridge Conference Centre & InstituteContact : Kristen Babrociak, 905-833-308612750 Jane Street, King City, ON, L7B 1A3E-mail : [email protected] Fax : 905-833-0762Web : www.kingbridgecentre.comDescription : Located minutes north of Toronto on 114 rolling acres, anIACC property designed especially for conferencing. Beautiful, creativemeeting space and gardens.Capacity : Reception-350 Banquet-200 Classroom-140 Theatre-350

44 3,329 10’ X X X

Doctor's House, TheContact : Marion D'Eathe, 905-893-161521 Nashville Road, Kleinburg, ON, L0J 1C0E-mail : [email protected] Fax :Web : www.thedoctorshouse.caDescription : Dating from 1867, this outstanding house has undergoneextensive renovations and additions over the years. Facilities includebeautiful gardens and a wedding chapel.Capacity : Reception-140 Banquet-200 Classroom- N/A Theatre- N/A

5 1,100 12’ — X X

Angus Glen Golf Club And Conference Centre

Contact : Chantal Headrick, 905-887-0090 x. 25110080 Kennedy Road, Markham, ON, L6C 1N9E-mail : [email protected] Fax : 905-887-9424Web : www.angusglen.comDescription : This venue features some of the most beautiful event roomsin the 905 region. The Great Hall features stained glass ceiling lighting andvaulted ceilings.Capacity : Reception-1200 Banquet-500 Classroom-400 Theatre-600

8 — 50’ X X Door access

Markham MuseumContact : Visitor Services, 905-294-45769350 Highway 48, Markham, ON, L3P 3J3E-mail : [email protected] Fax : 905-294-1608Web : www.markhammuseum.caDescription : Markham Museum offers a variety of rental amenities to makeeach event a special occasion. Offering an option of indoor and outdoorspace, in a fun and interesting environment.Capacity : Reception-500 Banquet-500 Classroom-500 Theatre-500

1 4,800 10’ – 20’ — X X

Air Combat ZoneContact : Steve Bigg, 905-602-47755170 Dixie Road, Suite 101, Mississauga, ON, L4W 1E3E-mail : [email protected] Fax : 905-602-5501Web : www.aircombatzone.comDescription : Incredibly realistic flight simulators and pre-mission trainingcombine with their versatile meeting and catering facilities to make them thehigh-octane fighter pilot experience venue.Capacity : Reception-60 Banquet-28 Classroom-20 Theatre-20

1 476 10’ X X X

International Centre

Contact : Leslie Bruce, 905-677-6131 x. 106, 800-567-11996900 Airport Road, Mississauga, ON, L4V 1E8E-mail : [email protected] Fax : 905-677-3089Web : www.internationalcentre.comDescription : A 500,000 square foot Trade and Consumer Show facility,Conference Centre including a 17,000 sq. ft. ballroom that is divisible intoeight separate sections.Capacity : Reception-3700 Banquet-1700 Classroom-1200 Theatre-2500

30 100,000 23’ – 35’ X X X

Living Arts CentreContact : Anne Parker, 905-306-60154141 Living Arts Drive, Mississauga, ON, L5B 4B8E-mail : [email protected] Fax : 905-306-6120Web : www.livingartscentre.caDescription : Conveniently located minutes form Pearson InternationalAirport, this multi-purpose venue offers 210,000 sq.ft. of theatre, meetingroom and exhibit space. Complimentary underground parking is available.Capacity : Reception-500 Banquet-370 Classroom-N/A Theatre-500

22 7,220 — X X X

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Mississauga Convention CentreContact : Cliff Silveira, 905-564-192075 Derry Road West, Mississauga, ON, L5W 1G3E-mail : [email protected] Fax : 905-564-2399Web : www.mississaugaconvention.comDescription : Over 30,000 sq.ft of meeting and exhibit space, decoratedwith elegance and luxury. As well, the facility has ground level flooring, directentry loading docks and is completely pillar and obstruction free.Capacity : Reception-2500 Banquet-2080 Classroom-1090 Theatre-2630

6 255,000 20’ X X X

Mississauga Grand BanquetContact : Sam Stratigeas, 905-501-004335 Brunel Road, Mississauga, ON, L4Z 3E8E-mail : [email protected] Fax : 905-501-0310Web : www.mississaugagrand.comDescription : Very convenient location at Hurontario and Highway 401.Parking for 600 cars, within walking distance of three major hotels. Lessthan 10 minutes from Pearson International Airport.Capacity : Reception-600 Banquet-500 Classroom-200 Theatre-800

3 14,000 17’ X X X

Old Barber House Restaurant

Contact : Victor Petrovski, 905-858-75705155 Mississauga Road, Mississauga, ON, L5M 2L9E-mail : [email protected] Fax :

Web : www.oldbarberhouse.comDescription : Established in 1984 by the owner’s father, the same richfamily tradition continues. A private meeting room is available and canaccommodate 10 to 150 guests.Capacity : Reception-200 Banquet-150 Classroom-100 Theatre-200

1 1,800 16’ X X X

Pavilion RoyaleContact : Tamara Schultz, 905-624-40095165 Dixie Road, Mississauga, ON, L4W 4G1E-mail : [email protected] Fax : 905-624-4931Web : www.pavilionroyale.comDescription : Pavilion Royale is a magnificent reception facility boasting twonewly-redesigned ballrooms and elegantly appointed with panoramicwindows in a luxurious décor.Capacity : Reception-650 Banquet-650 Classroom-250 Theatre-600

2 — — X X Door access

PlaydiumContact : Pamela Kerr, 905-273-4810 x. 29499 Rathburn Road West, Mississauga, ON, L5B 4C1E-mail : [email protected] Fax : 905-273-4222Web : www.playdium.comDescription : Experience the ultimate adventure at Playdium. Live out yourfantasies on a variety of arcade games, redemption games, batting cages,go-karts, mini golf. A fully-licensed restaurant is available on the premises.Capacity : Reception-300 Banquet-300 Classroom-300 Theatre-300

3 7,000 20’ — X X

Red Rose Convention Centre

Contact : Rui Dias, 905-565-66501233 Derry Road East, Mississauga, ON, L5T 1B6E-mail : [email protected] Fax : 905-362-0441Web : www.redroseconventioncentre.comDescription : Exquisite design and décor combined with state-of-the-arttechnology and an unwavering commitment to high quality and excellencemake this venue a must-see for planners.Capacity : Reception-1800 Banquet-1200 Classroom-700 Theatre-1800

5 12,655 — X X X

Canadian Warplane Heritage MuseumContact : Cathy McServney, 905-679-41839280 Airport Road, Mount Hope, ON, L0R 1W0E-mail : [email protected] Fax : 905-679-4186Web : www.warplane.comDescription : The experience begins the moment you arrive at this fabulousmuseum facility. Imagine holding a corporate event with vintage aircraft asyour backdrop!Capacity : Reception-1400 Banquet-1400 Classroom-1400 Theatre-1400

1 30,000 25’6” — X Door access

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Casa Mia RistoranteContact : Domenic Mollica, 905-356-54103518 Portage Road, Niagara Falls, ON, L2J 2K4E-mail : [email protected] Fax : 905-356-5419Web : www.casamiaristorante.comDescription : Sleek urban trattoria and delicious Italian cuisine.Complimentary shuttle service to and from Niagara Falls hotels and casinosmake this well-located restaurant a good potential venue for planners.Capacity : Reception-150 Banquet-100 Classroom-20 Theatre-40

1 1,500 13’ X X X

Dragonfly NightclubContact : Jeff Wojcik, 905-356-46916380 Fallsview Bould, Concourse Level Niagara Falls, ON, L2G 7X5E-mail : [email protected] Fax : 905-356-4692Web : www.dragonflynightclub.comDescription : Classic Asian decor with the latest in lavish entertainmentamenities, effortlessly combining refinement and revelry. Dragonfly is one ofthe newest and brightest gems in the crown of Niagara’s nightlife.Capacity : Reception-800 Banquet-175 Classroom-250 Theatre-400

1 12,000 20’ — X$ X

Hillebrand Winery

Contact : Kelly Shannon, 905-468-71231249 Niagara Stone Road, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-468-1920Web : www.hillebrand.comDescription : Hillebrand is the ideal destination for group functions. A recent$3 million winery renovation provides guests with an even more excitingmenu of wine and culinary experience.Capacity : Reception-125 Banquet-125 Classroom-N/A Theatre-N/A

3 — 15’ — X —

Inniskillin WinesContact : Anne Ruddell, 905-468-2187, 888-466-47541499 Line 3, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-468-5355Web : www.inniskillin.comDescription : Constructed in the mid-1920s and inspired by the famousarchitect Frank Lloyd Wright, the Brae Burn Loft offers a rustic dining venueunlike any other in the area.Capacity : Reception-80 Banquet-80 Classroom-N/A Theatre-N/A

1 — — — X Door access

Jackson Triggs Niagara Estate WineryContact : Anne Ruddell, 905-468-46372145 Regional Road 55, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-468-4673Web : www.jacksontriggswinery.comDescription : The perfect venue for any corporate event, with the flexibilityto host small intimate groups or larger groups of up to 250 guests throughoutpicturesque locations in the winery. Auditorium capacity of 450.Capacity : Reception-250 Banquet-200 Classroom-N/A Theatre-N/A

2 — — — X Door access

Peller Estates Winery

Contact : Kelly Shannon, 905-468-6504, 888-609-4442290 John Street East, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-468-1920Web : www.peller.comDescription : Experience the art of food and wine pairing with wine fromPeller Estates Private Reserves and seasonal cuisine prepared by ChefJason Parson. Beautiful private rooms and outdoor dining areas.Capacity : Reception-200 Banquet-100 Classroom-N/A Theatre-N/A

5 — — — X X

Pillitteri Estates WineryContact : Dana Nant, 905-468-31471696 Niagara Stone Road, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-468-0389Web : www.pillitteri.comDescription : A venue offering personalized winery tours and tastings andunique varities of Canadian Icewines. Located in the heart of the popularNiagara wine district.Capacity : Reception-65 Banquet-60 Classroom-60 Theatre-60

4 1,200 8’ X X —

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Status VineyardsContact : Hayley Bishop, 905-468-1806, 866-468-18062059 Niagara Stone Road, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-468-0847Web : www.stratuswines.comDescription : Premium, artisanal wine-making practices, sustainability andfocus on design. Events at Stratus synergize dynamic chefs, eco-chicspaces and celebrated wines into memorable moments.Capacity : Reception-100 Banquet-50 Classroom-60 Theatre-70

4 2,160 17’ — X X

Stonechurch VineyardsContact : Tanya Enns, 905-935-35351242 Irvine Road, Niagara-on-the-Lake, ON, L0S 1J0E-mail : [email protected] Fax : 905-646-8892Web : www.stonechurch.comDescription : Stonechurch Vineyards provides a beautiful and affordablelocation to host your holiday celebration for staff and clients in the heart ofthe Niagara wine district.Capacity : Reception-100 Banquet-100 Classroom-N/A Theatre-N/A


Harbour Lighthouse Banquet and Conference Centre

Contact : Anna Christiansen, 905-827-13152340 Ontario Street, Oakville, ON, L6L 6P7E-mail : [email protected] Fax : 905-827-6582Web : www.harbourbanquet.caDescription : Situated at Bronte Marina with fabulous lake views. Patioopen during the summer months. Bright open plan atmosphere and flexiblemeeting space.Capacity : Reception-300 Banquet-220 Classroom-100 Theatre-300

6 3,040 — X X —

Oakville Conference CentreContact : Roberto Ficzere, 905-618-75102515 Wyecroft Road, Oakville, ON, L6L 6P8E-mail : [email protected] Fax : 905-847-0032Web : www.oakvilleconference.comDescription : Conveniently located midway between Toronto and NiagaraFalls, with a beautiful banquet facility, the largest in Oakville. A recognizedhospitality leader in quality, customer service and community involvement.Capacity : Reception-1200 Banquet-825 Classroom-450 Theatre-1050


Operating Engineers Banquet Hall and Conference CentreContact : Sales Office, 905-465-43582245 Speers Road, Oakville, ON, L6L 6X8E-mail : [email protected] Fax : 905-465-4345Web : www.oebanquet.comDescription : Designed to cater to the needs of today’s meeting and eventplanner, offering comfortable meeting rooms at very competitive rates.Professionally designed with an abundance of natural light.Capacity : Reception-440 Banquet-500 Classroom-200 Theatre-440

1 8,300 — X X X

Otello's Banquet Hall

Contact : Remo Laquinto, 905-849-64162273 Royal Windsor Drive, Oakville, ON, L6J 7X8E-mail : [email protected] Fax : 905-849-5816Web : www.otellos.comDescription : Close to QEW and 401/403. Pleasant décor as well asexcellent food and service. The main ballroom divides for smaller groups orseparate meeting/dining areas.Capacity : Reception-400 Banquet-300 Classroom-220 Theatre-300


Octaviens Banquet Halls and Conference CenterContact : Carol Cavallari, 905-434-1444559 Bloor Street West, Oshawa, ON, L1J 5Y6E-mail : [email protected] Fax : 905-436-2327Web : www.octaviens.caDescription : Unique octagonal shape for each equal-sized room, withpanaramic floor to ceiling windows. Free parking, LCD hook-ups, retractablescreen and sound system.Capacity : Reception-350 Banquet-275 Classroom-175 Theatre-400

2 4,000 17’ — X Door Access

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Hernder Estate WinesContact : Angel Fuscerruli, 905-684-33001607 8th Avenue, St. Catharines, ON, L2R 6P7E-mail : [email protected] Fax : 905-684-3303Web : www.hernder.comDescription : Hernder Estate’s mission is to not only provide an excellentselection of fine VQA wines, but also to offer an outstanding array of foodsto their guests in unique surroundings.Capacity : Reception-350 Banquet-300 Classroom-N/A Theatre-350


Rockway Glen Golf Course & Estate WineryContact : Shelley Traver, 905-641-1030, 877-ROCKWAY3290 Ninth Street, St. Catharines, ON, L2R 6P7E-mail : [email protected] Fax : 905-641-2031Web : www.rockwayglen.comDescription : Golf course with winery onsite, suitable for weddings, specialand corporate events. Rockway Glen showcases an 18-hole championshipcourse among its sprawling vineyards.Capacity : Reception- N/A Banquet-200 Classroom-150 Theatre-225

2 2,500 12’ — X X

Liuna Gardens

Contact : Susanna Alvarez, 905-643-3117, 866-331-3875526 Winona Road North, Stoney Creek, ON, L8E 5E9E-mail : [email protected] Fax : 905-643-4478Web : www.liunagardens.comDescription : Impressive executive boardroom facilities and meeting roomsare available to get right down to business. Internet access, data ports andteleconferencing equipment is right on hand.Capacity : Reception-600 Banquet-400 Classroom-200 Theatre-400

3 — — X X X

Cineplex OdeonContact : Corporate Sales Manager, 416-323-6600, 800-313-44611303 Yonge Street, Toronto, ON, M4T 2Y9E-mail : [email protected] Fax : 416-323-6616Web : www.cineplex.comDescription : Make a lasting impression with employees, suppliers,customers and media in a customized space. Unmatched selection ofcinema space in the 905 region. Auditorium capacity of 449.Capacity : Reception-N/A Banquet-N/A Classroom-N/A Theatre-449

17 — — — X Door Access

Canada's WonderlandContact : Jason Vandenberg, 905-832-7490 x. 74959580 Jane Street, Vaughan, ON, L6A 1S6E-mail : [email protected] Fax : 905-832-7499Web : www.canadaswonderland.comDescription : Unmatched venue for teambuilding and entertainment.Rediscover the kid inside while mixing business with pleasure. Seasonaloutdoor activities.Capacity : Reception-1500 Banquet-1500 Classroom-800 Theatre-1000

2 — — X X$ X

La Primavera Hospitality & Convention Centre

Contact : Joseph Messina, 905-265-810077 Woodstream Boulevard, Vaughan, ON, L4L 7Y6E-mail : [email protected] Fax : 905-265-8101Web : www.laprimavera.caDescription : Distinctive venue offering flexible event and trade show spacefor meeting planners. Easy access to all major highways. Showcasesinternationally-inspired cuisine.Capacity : Reception-1100 Banquet-900 Classroom-540 Theatre-1060

5 15,400 — X X X

Le Jardin Conference & Event CentreContact : Sandro Calcagno, 905-851-2200, 800-533-30098440 Highway 27, Vaughan, ON, L4L 1A5E-mail : [email protected] Fax : 905-851-2292Web : www.lejardin.comDescription : Award-winning, French-inspired decor. Large foyers with 30-foot ceilings, beautifully detailed two-way fireplace and walkouts to courtyardspace. Ten minutes from Pearson International Airport. Ample parking.Capacity : Reception-1800 Banquet-1300 Classroom-700 Theatre-1800

13 12,000 26’ X X X

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Did you find this guide useful? *


Venue information Meeting

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Toscana Banquet and Conference CentreContact : Sales Department, 905-532-22443201 Highway # 7 West, Vaughan, ON, L4K 5Z7E-mail : [email protected] Fax :Web : www.toscanabanquethall.caDescription : Located inside the Hilton Garden Inn Toronto-Vaughan, thisvenue provides the ideal location for meetings and special events with lots offunctional meeting space.Capacity : Reception-800 Banquet-600 Classroom-500 Theatre-800

3 8,000 — — X —

Famee Furlane Club

Contact : Nick Strazimiri, 905-851-11667065 Islington Avenue, Woodbridge, ON, L4L 1V9E-mail : [email protected] Fax : 905-851-6863Web : www.fameefurlane.comDescription : Catering packages for every occasion, state-of-the-art soundsystem, generous free parking – a perfect location for any event. Threemeeting rooms available.Capacity : Reception-800 Banquet-600 Classroom-300 Theatre-800

3 — — X X X

ParamountContact : Kostas Marmaras, 905-326-3000222 Rowntree Dairy Road, Woodbridge, ON, L4L 9T2E-mail : [email protected] Fax : 905-326-3500Web : www.bypeterandpauls.comDescription : Large tradeshows and conferences to meetings andworkshops. Strategically located 15 minutes from Pearson InternationalAirport and easy access to all major highways.Capacity : Reception-1737 Banquet-1400 Classroom-1137 Theatre-1650

2 16,896 25’ X X X

Supreme Banquet & Convention CentreContact : Ben Graci, 905-850-21218311 Weston Road, Woodbridge, ON, L4L 9N7E-mail : [email protected] Fax : 905-850-7677Web : www.supremebanquet.comDescription : Elegantly-decorated lobbies, detailed moldings, andinternational cuisine characterize this venue. An excellent venue for intimatefunctions or grand occasions.Capacity : Reception-1200 Banquet-900 Classroom-600 Theatre-1800

4 12,084 20’ X X X

Vita Banquet and Convention CentreContact : Casper Ciddio, 905-856-20004000 Steeles Avenue West, Woodbridge, ON, L4L 4V9E-mail : [email protected] Fax : 905-856-2052Web : www.lavitabanquethalls.comDescription : La Vita offers 4 luxurious meeting and banquet rooms forgroups of all sizes. The warm and inviting surroundings combined withexquisite International cuisine are what sets La Vita apart from the rest.Capacity : Reception-1000 Banquet-800 Classroom-500 Theatre-1000

4 20,000 18’ X X —

Multi-purpose

Please send us your comments and let us know what information you would like to see in upcoming guides from The Planner.

E-mail: [email protected]


Hamilton International ( John C. Munro) is an easy commute outside of rush hour from most of the SouthernOntario region. It is still possible to drive right up to the frontdoors to drop people off, with no extensive conveyor walk-ways or impossibly long security lines to contend with.The inbound customs lines, a regular problem in past years,seem to have been alleviated by increased staffing at the booths.

Five schedule and charter airlines operate out of HamiltonAirport: WestJet, Air Canada, Transat, Sunquest andFlyGlobespan. Westjet offers direct flights between Hamiltonand Victoria, BC, avoiding Vancouver Airport and saving considerable time. For anyone living in west of and inOakville, Ont., Hamilton Airport is a viable option to Pearson.It has been mentioned in a previous article that many touroperators in Europe sell Hamilton International as a Torontoairport, which has historically proved very inconvenient fortravelers believing they would be landing in Toronto ratherthan a good hour’s drive and $100 cab ride away.

Toronto Island Airport is great for getting in and out of thecity in a hurry, especially from other Canadian destinationsand its location is a huge benefit to people living or workingin the downtown core and 905 region east of Toronto. PorterAirlines operates all of its flights out of Toronto Island and is

expanding to include Thunder Bay as a destination in late June 2009.

If you like shopping at airports, you might want to thinkagain before assuming you’ll pick up what you need at anyOntario airport, except for the basics. As far as internationalairports go, Pearson has its work cut out to reach the stan-dards of other high traffic airports such as Heathrow andO’Hare. The restaurants are few and far between and thestores are not exactly exciting unless last minute Canadiansouvenirs are on the shopping list. Pearson doesn’t even havea decent drugstore on site. On a recent wait in Terminal 3,I was in the Duty Free store, just browsing as I was transfer-ring in Heathrow to go to Edinburgh (liquid duty free over100cl purchased in Canada, or any country, cannot be takenthrough security when transferring to another flight frompoint of landing). A store associate asked if she could help meand on hearing my reply, told me that if I wasn’t purchasinganything, I could not stay in the store. With the new “Welcometo Canada” mandate that is supposed to be hitting allCanadian ports of entry, it wasn’t exactly a good start.

Happy travels!

Jyl Ashton Cunningham is a meeting and incentive planner and

freelance writer based in Oakville, Ontario. Jyl can be reached at:

[email protected]

Hamilton International is a viable optionCONTINUED FROM PAGE 35

may - june 2009

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