mb0052

MB0052

Unit1

Question:

A ___________ defines the purpose and principles of an organisation in terms of values of an organisation.

Response:

mission statementvision statementFeedback:

Correct choice - Vision statement defines the purpose and principles in terms of values of an organisation.strategygoal

Question:

In a business, _________ is the doing phase.

Response:

BusinessSurvivalProfit maximisationTacticsFeedback:

Correct choice - Tactics is the doing phase that follows planning.

Question:

Strategic decisions about the selection of products depends on_________.

Response:

Business strategyFeedback:

Correct choice - Business strategy includes strategic decisions about the selection of products.OrganisationPlanningCorporate strategy

Question:

The key concept of production process involves _______________ of an organisation.

Response:

ResourcesFeedback:

Correct choice - Resources are the key concepts involved in the production process of an organisation.PlanningCapabilityCompetency

Question:

Which amongst the following is the correct expansion of CSF?

Response:

Critical Success FacultyCurrent Success FactorCritical Success FactorFeedback:

Correct choice - Critical Success Factor is the correct expansion.Current Success Facility

Question:

Which amongst the following methods is used by an organisation to plan the progress for a long term?

Response:

Exclusive DistributionPublic Relations

StrategyFeedback:

Correct choicePricing

Question:

Strategy defines _________ and __________ of an organisation.

Response:

Vision and missionFeedback:

Correct choice - Vision and mission are components of strategy.Vision and valueTacticsGoals

Question:

Which among the following does not belong to the levels of strategy?

Response:

Corporate strategyBusiness strategyOperational strategyConceptual strategyFeedback:

Correct choice - Conceptual strategy is not one of the levels of strategy.

Question:

Which amongst the below is the correct concept of Strategy?

Response:

A pattern to improve the performance over time.Feedback:

Correct choice - Strategy is a pattern to improve the performance over time.

Not a framework for guiding project.Profit loss.Unrealistic goals.

Question:

Which amongst the following is not the characteristics of core competency?

Response:

Should provide access to a wide range of markets.Feedback:

Incorrect choice - Core competency does provide a wide range of access to markets.Should be difficult for the competitors to imitate.Should make considerable contribution to customers.

Should be timely.

Match the following

Response:

Match Correct Answer User answer Feedback

Resources and facilities

To achieve targets as per the time frame

Short-term targets are evaluated on a timely and regular basis for the success of strategy

Evaluation and control

Short-term targets are evaluated on a timely and regular basis for the success of strategy

To achieve targets as per the time frame

SWOTStrengths, weaknesses, opportunities and threats

Strengths, weaknesses, opportunities and threats

Internal environment

Financial resources, production capacity and manpower

Financial resources, production capacity and manpower

Question:

State whether the following statements are true or false. 1. Critical Success Factors are associated to the strategic goals of an organisation. 2. Critical Success Factors does not refer to main areas which ensure successful competitive performance of an organisation. 3. Identifying Critical Success Factors helps to ensure that the business is focused and thus avoids wasting effort on

insignificant areas. 4. Critical Success Factors should be specific and should be communicated to everyone involved.

Response:

1T, 2F, 3T, 4TFeedback:

Correct choice - Statements 1, 3 and 4 are true but statement 2 is false as CSF refers to the main areas ensuring successful competitive performance of an organisation.1F, 2F, 3T, 4T1T, 2T, 3F, 4F1T, 2T, 3T, 4F

Question:

State whether the following statements are true or false. 1. Goals are statements that provide an overview about what the project should achieve. 2. Goals are not long-term targets that should be achieved in a business. 3. Goals are definable. 4. Goals are hard to measure and do not have a definite timeline.

Response:

1T, 2F, 3T, 4TFeedback:

Correct choice - Statements 1, 3 and 4 are true, but statement 2 is false as goals are long term targets.1F, 2F, 3T, 4F1F, 2F, 3T, 4F1T, 2T, 3F, 4T

Unit2

Question:

The basic approach of the _____________ strategy is to maintain the present status of the organisation.

Response:

RetrenchmentStabilityFeedback:

Right choice - Stability strategy is to maintain the present status of the organisation.ExpansionCorporate restructuring

Question:

The objective of strategic management in the organisation is to implement ______________ workflow.

Response:

DesignCrucialSystematicFeedback:

Correct choiceIntegrated

Question:

The overall responsibility of management relies upon _____________.

Response:

Top level managementFeedback:

Right choice - The top level management establishes an environment for the easy process of strategic management.Planning staffStakeholdersBoard of directors

Question:

__________ strategy is the process of formulating the objectives of the organisation and allocating the resources among various functional areas.

Response:

Corporate levelTactical of functional levelFeedback:

Not the right choice - The functional strategy mainly includes the strategies related to specific functional area in the organisation such as production, marketing, finance and personnel (employees).

Business level

Operational level

Question:

______________ is the process of choosing the possible course of action.

Response:

Strategic analysisStrategic implementationStrategic formulationStrategic choiceFeedback:

Right choice - Strategic choice is the process of choosing the possible course of action.

Question:

______________ is a process of undertaking temporary reduction in the activities to make a stronger organisation.

Response:

DivestmentBankruptcyLiquidationTurnaroundFeedback:

Right choice - Turnaround is a process of undertaking temporary reduction in the activities to make a stronger organisation.

tate whether the following statements are true or false. 1. No change strategy is the process of continuing the current operation and creating nothing new. 2. Pause/Proceed with caution strategy do not analyse the advantages and disadvantages before processing the growth strategy.

Response:

1F, 2T1T, 2T1T, 2FFeedback:

Right choice - Statement 1 is correct. Statement 2 isnot true as Pause/Proceed with caution strategy analyses the advantages and disadvantages before processing the growth strategy.1F, 2F

Question:

The development of strategic management is based on _________, selection and ___________ of planning in an organisation.

Response:

Variation and retention

Values and retentionVariation and responseValues and responseFeedback:

Not the right choice - The development of strategic management is based on variation and not on values, selection and retention and not on response of planning in an organisation.

Question:

___________ and ____________ activities in business plays a major impact on the utilisation of resources.

Response:

Choosing and implementing.Analysing and framing.Planning and scheduling.Feedback:

Right choice - Planning and scheduling activities in business plays a major impact on the utilisation of resources.Planning and choosing.

Question:

Choose the correct answer. According to Porter’s generic strategy, the organisation that succeeds in cost leadership and differentiation often has the following internal strengths.

Response:

High level of expertise in the manufacturing process, Industry reputation for quality and innovation.Feedback:

Right choice - According to Porter’s generic strategy, the organisation that succeeds in cost leadership and differentiation often has the following internal strengths. High level of expertise in the manufacturing process, Industry reputation for quality and innovation.Low level expertise and low quality products.The company does not possess skills in designing modules.Do not have expertise for industry reputation in quality and innovation.

Question:

Match the following.

Response:


Planning staff Subordinate team Subordinate team

Concentration expansion strategy

Expands present lines of activities

Expands present lines of activities

Captive company strategy

Process of tying up with larger organisations

Process of tying up with larger organisations

Differentiation strategy

Provides products or services with unique features

Provides products or services with unique features

Question:

State whether the following statements are true or false. 1. The strategic management process requires competent individuals to ensure its success. 2. Top management are elected by stakeholders of the organisation. 3. Profit strategy is the process of reducing the amount of investments and short term discretionary expenditures in the organisation. 4. The organisation adopts conglometric diversification when it takes up an activity that relates to the characteristics of its current business activity.

Response:

1F, 2T, 3T, 4T1T, 2F, 3T, 4FFeedback:

Right choice - Statement 1 and 3 are correct. Statement 2 is wrong as board of directors are elected by stakeholders of the organisation and not top level management. Statement 4 is wrong as the organisation adopts conglometric diversification when it takes up an activity that does not relate to the characteristics of its current business activity. 41F, 2F, 3T, 4T1T, 2T, 3F, 4T

Question:

What is the reason for adopting vertical expansion in the organisation?

Response:

It is adopted in the organisation when it takes over the activity to make its own supplies.Feedback:

Right choice - Vertical expansion is adopted in the organisation when it takes over the activity to make its own supplies. 4It is adopted in the organisationto make a fundamental change in the current strategy and direction of the organisation.It is adopted to combine stability, expansion and retrenchment strategies.It is adopted in the organisation when it takes over the activity to expand into other geographical locations.

Unit3

Question:

_______________ management is a set of functions to determine quality policy.

Response:

BenchmarkingFeedback:

Not the right choice - Benching marking is a process of evaluation of organisational

processes and performance to create new standards.Resource audit

Quality

Financial analysis

Question:

The process to formulate and implement strategy is known as _____________.

Response:

Strategy implementationFeedback:

Not the right choice - strategy implementation is the act of applying the plans into action.Strategy planningStrategy management

Strategy analysis

Question:

Value chain analysis concept was introduced by ___________.

Response:

Michael PorterFeedback:

Correct choice - Michael Porter introduced the concept of value chain analysis in his book ' The Competitive Advantage'PrahaladRobert KaplanGary Hamel

Question:

Which among the following generates problem solving inventions?

Response:

Economic force

Technological force

Political-legal forceFeedback:

Not the right choiceSocio-cultural force

Question:

___________ identifies and interprets changes in the environment.

Response:

Environmental Scanning

Environmental appraisal

External analysisFeedback:

Not the right choice - external analysis is the analysis of the external environment for various opportunities and threats.SWOT analysis

Question:

_______________ follows the opportunities that suits the company's strength.

Response:

S-O strategiesFeedback:

Correct choice - As per SWOT matrix, S-O strategies follow the opportunities that suits the company's strength.W-O strategiesS-T strategiesW-T strategies

Question:

Balance Scorecard concept was introduced by ___________ and ___________

Response:

Michael Porter, Gary HamelPrahalad, Gary HamelRobert Kaplan, David NortonFeedback:

Correct choice - Robert Kaplan and David Norton introduced Balance Scorecard in 1992Prahalad, Michael Porter

Question:

Internal process perspective covers ___________ and outlines the processes to deliver ___________ objectives.

Response:

Operational goals, customerFeedback:

Correct choice - Internal process perspective covers operational goals and outlines the processes to deliver customer objectives.Customer perspectiveCustomer satisfaction, market share goalsFinancial success, shareholder

Question:

State whether the following statements are true or false.

Response:

Cash cows have low market share.Dogs are products that have low market share and do not have the potential to bring in much cash.Stars have low growth and low market share.Question marks have high growth and high market share.Feedback:

Not the right choice - Question marks have high growth and low market share.

Question:

Which of the following statement is true?

Response:

Good reputation among customers is one of the strength of an organisation.Feedback:

Correct choice - Good reputation is one of the strength that increases the competitive advantage of the organisation.High cost structure is one of the strength of the organisation.Removal of international trade barriers is a threat to an organisation.Increased trade barriers is an opportunity for the organisations.

Question:

Match the following:

Response:


Strengths Strong brand names Strong brand names

Weaknesses Lack of patent protection Lack of patent protection

Opportunity Relaxing of regulations Relaxing of regulations

ThreatEmergence of substitute products

Emergence of substitute products

Question:


Response:


Market penetration

Business strategy focussing on selling existing products into existing markets

Business strategy focussing on selling existing products into existing markets

Market development

Business strategy focussing on selling existing products into new markets

Business strategy focussing on selling existing products into new markets

Product development

Business strategy aiming to introduce new products

Business strategy aiming to introduce new products


into existing markets into existing markets

DiversificationBusiness strategy for marketing new products into new market

Business strategy for marketing new products into new market

Question:

State whether the following statements are true or false. 1. Procurement is one of the secondary activity. 2. Industry analysis is an examination of key aspects within an organisation's task environment. 3. Quality management aims to increase cost and reduce the quality. 4. Components of strategic management model are environmental scanning analysis, strategy formulation, strategy implementation and strategy evaluation control.

Response:

1T, 2T, 3T, 4T1F, 2T, 3F, 4TFeedback:

Not the right choice - Statements ,2,4 are True and statement 3 is False as quality management aims to reduce the cost and improve the quality. Statement 1 is not false because Procurement is one of the secondary activity.1F, 2T, 3T, 4F

1T, 2T, 3F, 4T

Unit4

Question:

Corporate culture is called the ___________ of an organisation, as it includes the vision of the company's founders.

Response:

ImageFeedback:

Not the right choice - Corporate culture is called the character of an organisation is the correct choice.MilestoneStrength

Character

Question:

Passive management leads to the lack of proper follow-up in the __________________ phase.

Response:

ImplementationFeedback:

Right choice - Passive management leads to the lack of proper follow-up in the implementation phase. Implementation is the process of execution of a plan for doing some task.PlanningCertificationReplacement

Question:

The objective of strategy formulation is to express _________________ to achieve a definite goal.

Response:

Strategical informationFeedback:

Right choice - The objective of strategy formulation is to express strategical information. Strategical information means establishing information with a goal of creating competitive advantage and improving the competitive position of an organisation.Technical informationEnvironmental informationPolicy

Question:

A company which is interested to develop its core competencies should create an organisational _____________ that sets goal for competence building.

Response:

Certification

Road map

Mission statementFeedback:

Not the right choice - A mission statement defines the existence of an organisation and its reason of existence.Policy

Question:

According to Mintzberg, hard data provides information whereas soft data provides ________________.

Response:

StrategyWisdomFeedback:

Right choice - According to Mintzberg, hard data provides information whereas soft data provides wisdom.GuidelineProcess

Question:

Checking of the decisions properly involves ________________ testing of the assumptions and thoroughly reviewing the same.

Response:

ManualSoftwareMethodicalFeedback:

Right choice - Checking of the decisions properly involves methodical testing of the assumptions and thoroughly reviewing the same.Comparative

Question:

Identify the correct statement from the following.

Response:

Encouraging communication standards and preserving core strengths are the goals of a company while working on its Critical Success Factor.Designing competitive positions and enhancing image are the goals of a company while working on its Critical Success Factor.Developing high level goals and implementing analysis matrices are the goals of a company while working on its Critical Success Factor.Encouraging communication standards and developing high level goals are the goals of a company while working on its Critical Success Factor.Feedback:

Not the right choice - Developing high level goals is the correct statement, but encouraging communication standards is the interest of a company to develop its core competencies.

Question:

SBU increases focus on __________ and gives more emphasis on _____________ performances.

Response:

Finance, short-termNegotiation, long-termLiquidity, long-termProducts, short-termFeedback:

Right choice - SBU increases focus on products and gives more emphasis on short-term performances.

Question:

The role of a strategic leader is to establish __________ and communicate ________________ in the organisation.

Response:

Peace, information

Organisational structure, strategic vision

Strategies, strategic visionFeedback:

Not the right choice - The role of a strategic leader is to establish organisational structure and communicate strategic vision in the organisation is the correct choice.Organisational structure, peace

Question:

What are the two steps in resource allocation process?

Response:

Setting up guideline development group, scheduling time for eventsBreaking up the project and extracting task, assigning the task to the resourcesFeedback:

Right choice - Breaking up the project and extracting task and assigning the task to the resources are the two steps in resource allocation process.Recognising the need for services, evaluation of potential suppliersEstablishing priorities, assigning the task to the resources

Question:


Response:


Strategy formulation

Strategy development Strategy development

Feature of strategic choice

Framework creation which balances present and future decisions

Risk transformation into opportunities

Difficult strategic decision's issue

Irrelevant alternatives Irrelevant alternatives

Merits of decision making process

Risk transformation into opportunities

Framework creation which balances present and future decisions

Question:

Identify the correct statement from the following.

Response:

Tall structure has clear progression, but flat structure has better team spirit.Feedback:

Right choice - Tall structure has clear progression, but flat structure has better team spirit is the correct choice.Tall structure has better team spirit whereas flat structure has lesser team spirit.Tall structure has clear progression but flat structure has lesser team spirit.Tall structure does not have clear progression whereas flat structure has better team spirit.

Question:

State whether the statements are true or false. 1. Henry Mintzberg is a well-known generalist writer who wrote about strategy and organisational management. 2. Henry Mintzberg believes that management is about applying system to people but not human skills to systems. 3. Mintzberg stated processes, data and detachment as the reasons for planning failure. 4. Mintzberg concluded that planning is complex process to produce incoherent result.

Response:

1F, 2T, 3F, 4T1T, 2F, 3T, 4FFeedback:

Right choice - Statements 1 and 3 are true. Statement 2 is false as Henry Mintzberg believes that management is about applying human skills to systems but not system to people. Statement 4 is false as Mintzberg concluded that planning is a formalised process to produce coherent result.1T, 2T, 3F, 4F1F, 2F, 3T, 4T

Unit5

Question:

Grouping employees into teams and broadening the organisation’s product or market mix is an attempt to achieve _______________.

Response:

SynergyFeedback:

Right choice - Synergy is the interaction of two or more forces to increase the value

of the outputs and assets with their combination.Operational controlStrategic controlKey stakeholders expectations

Question:

The various positions held by _____________ often create disparities between their individual needs, priorities and interests.

Response:

ManagersAnalystsShareholdersStakeholdersFeedback:

Right choice - Stakeholders maintain a wide range of roles in an organisation and are exposed to direct impact of any changes made in the organisation.

Question:

What is the second step in the process of strategic evaluation and control?

Response:

Measure performanceCreate pre-established standardsFeedback:

Right choiceTake remedial actionRecognise the activity to be measured

Question:

Which phenomenon refers to replacing the activities that do not contribute to the goal with the activities that lead to goal accomplishment?

Response:

Short term arrangementGoal displacement

Behavior substitutionFeedback:

Right choiceSub-optimisation

Question:

__________ guide on how the strategic activities need to be performed through top management orders, standard operating procedures, policies and rules.

Response:

Feedforward controls

Concurrent controls

Feedback controlsOperational controlsFeedback:

Not the right choice - Operational control is the allotted authority to exercise command over subordinates.

Question:

_______________ is the process of comparing the actual performance of the organisation with the desired performance.

Response:

Strategic controlStrategic evaluationFeedback:

Right choiceOperational controlSynergy

Unit 05-2 Mark Quiz Questions

Question Results

Question:

State whether the following statements are true or false. 1. EVA measures the post-strategy value of a business. 2. MVA is the market value of an organisation and the capital contributed by the shareholders and lenders.

Response:

1T, 2TFeedback:

Not the right choice - Economic Value Added (EVA) measures the difference between the pre-strategy and post-strategy value of a business. Market Value Added (MVA) is the difference between the market value of an organisation and the capital contributed by the shareholders and lenders.1T, 2F

1F, 2F

1F, 2T

Question:

State whether the following statements are true or false. 1. Timely evaluations can alert the management about potential problems before the situation becomes critical. 2. Allot authority to exercise command over subordinates.

Response:

1T, 2TFeedback:

Not the right choice - Statement 1 is true. Statement 2 is false as the allotted authority to exercise command over subordinates is known as operational control.

1T, 2F

1F, 2T1F, 2F

Question:

What is the impact of synergy on business?

Response:

To create a new businessFeedback:

Right choice - Exchanging knowledge and skills can facilitate new products and

services by extracting discrete activities from various units and combining them into a new unit.To focus on the performance of the HR departmentTo identify the activities that do not fall within the tolerance rangeTo calculate EVA and MVA

Question:

Which among the following sentences is false?

Response:

Strategic decisions are concerned with analysing the accuracy of the decision premise.Key Stakeholders are a subset of stakeholders who can do not leave a direct impact on the organisation and can influence the success or failure of the organisationFeedback:

Right choice - Key Stakeholders are a subset of stakeholders who can leave a direct impact on the organisation and can influence the success or failure of the organisationStrategic control is established to focus on the resources used in the performance (input), activities that generate the performance (behaviour) and the result of actual performance (output).Downsizing and divesting may result in negative synergy.

Question:

Which among the following information should be included in a stakeholder table?1. Identify the different unconcealed and hidden interests of the stakeholders that could affect the objectives of the project.2. Briefly analyse the impact of their interests on the project.3. Brief information on how to communicate with each stakeholder4. Specify the relative importance of each stakeholder’s interests.

Response:

2, 3 and 4Feedback:

Not the right choice - Third sentence is false. A stakeholder table should include the following information: 1. List and identify all potential stakeholders. 2. Identify the different unconcealed and hidden interests of the stakeholders that could affect the objectives of the project. 3. Briefly analyse the impact of their interests on the project. 4. Specify the relative importance of each stakeholder’s interests.

1, 2 and 3

1, 2 and 4

1, 3 and 4

Question:

Which of the following sentences are true?1. The term goal displacement is given when the activities to achieve the goals gain more importance when compared to the actual goal.2. The three most widely used techniques for international performance evaluation are return on investment, budget analysis and historical comparisons.3. Robert Kaplan and David Norton’s approach of balanced scorecard is especially useful when the non-financial assets contribute 20 to 30 percent of a firm’s value.

Response:

2 and 3

1 and 2

1 and 31, 2 and 3Feedback:

Not the right choice - First and second sentences are true. Third sentence is false. Robert Kaplan and David Norton’s approach of balanced scorecard is especially useful when the non-financial assets contribute 50 to 80 percent of a firm’s value.

Question:

The term ‘balanced’ in balanced scorecard approach indicates that the system is balanced between:1. Financial and non-financial measures2. Stakeholders and shareholders3. Lagging and leading indicators4. Internal and external performance perspectives

Response:

1T, 2T, 3F, 4T1T, 2F, 3T, 4TFeedback:

Right choice1T, 2T, 3T, 4F1T, 2T, 3T, 4T

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Unit6

Question:

It is important to formulate policies to achieve ______________.

Response:

Organisational goalsFeedback:

Right choice - organisational goals depend on formulation of policies.Organisational behaviourCoordinationDecision making

Question:

One of the main characteristics of ____________ is innovation and risk taking.

Response:

Corporate cultureFeedback:

Right choice - as innovation and risk taking are the characteristics of corporate culture.StatementCultureOutcome

Question:

The ___________ is in written form and is signed and dated by the owner or person who controls the business.

Response:

BudgetPolicy statementsFeedback:

Right choice - Policy statements are in written form and are signed off by the owner.ResourcePerformance

Question:

__________ is a predefined course of action set up by top level management to provide guidance towards business strategies and objectives.

Response:

ProcessFeedback:

Not the right choice - It is a process is a specific event in a series of business activities.Metrics

Policy

Programme

Question:

___________ policies are declared in writing.

Response:

ProcessImpliedInterpretingWrittenFeedback:

Right choice - Written policies are declared in writing.

Question:

____________ are the instructions laid by an organisation to manage its activities.

Response:

Top level managementBusiness policiesFeedback:

Correct choice - Business policies are the instructions laid to mange the activities of an organisation.ResourcesCoordination

Question:

It is important to formulate policies to achieve ______________.

Response:

Organisational goals

Feedback:

Right choice - organisational goals depend on formulation of policies.

Organisational behaviour

Coordination

Decision making

Question:

One of the main characteristics of ____________ is innovation and risk taking.

Response:

Corporate culture

Feedback:

Right choice - as innovation and risk taking are the characteristics of corporate culture.

Statement

Culture

Outcome

Question:

The ___________ is in written form and is signed and dated by the owner or person who controls the business.

Response:

Budget

Policy statements

Feedback:

Right choice - Policy statements are in written form and are signed off by the owner.

Resource

Performance

Question:

__________ is a predefined course of action set up by top level management to provide guidance towards business strategies and objectives.

Response:

Process

Feedback:

Not the right choice - It is a process is a specific event in a series of business activities.

Metrics

Policy

Programme

Question:

___________ policies are declared in writing.

Response:

Process

Implied

Interpreting

Written

Feedback:

Right choice - Written policies are declared in writing.

Question:

____________ are the instructions laid by an organisation to manage its activities.

Response:

Top level management

Business policies

Feedback:

Correct choice - Business policies are the instructions laid to mange the activities of an organisation.

Resources

Coordination


Question Results

Question:


Response:


Risk takingIt is intended at calculated risk.

It is intended at calculated risk.

Attention to detail

It defines the company It defines the company

Outcome orientation

It is the business model of each organisation that decides that the focus is on outcome or the process.

It is the business model of each organisation that decides that the focus is on outcome or the process.

People orientation

Every organisation should decide the amount of management focus on its employees.

Every organisation should decide the amount of management focus on its employees.

Question:


Response:


Coordination

This helps in ensuring uniformity of action throughout the organisation

This helps in ensuring uniformity of action throughout the organisation

Quick decision

They help subordinates to take decisions with confidence without consulting their superiors every time.

They help subordinates to take decisions with confidence without consulting their superiors every time.

Effective control

They ensure that the activities are synchronised with the objectives of the organisation

They ensure that the activities are synchronised with the objectives of the organisation

DecentralisationThe executive roles and responsibility are clearly identified.

The executive roles and responsibility are clearly identified.

Question:

State whether the following statements are true or false. 1. Policy should be not be uniform and consistent.2. Policy should be aimed at achieving the organisational objectives. 3. Policy should be flexible to ensure that it is followed in the routine scenario. 4. Policy should be stable.

Response:

1F, 2T, 3T, 4TFeedback:

Correct choice - Statement 1 is not true as policy should be uniform and consistent. Statements 2, 3 and 4 are true.1T, 2T, 3F, 4F1F, 2F, 3F, 4T1F, 2F, 3T, 4F

Unit7

Business policy interrelates to the ____________ of the organisation.

Response:

ResourcesShareholders

ObjectivesFeedback:

Correct choice - Business policy interrelates to the objectives of the organisation.Managerial actions

Question:

The policies are altered according to the framed ____________.

Response:

RulesDecisionsGuidelinesStrategiesFeedback:

Correct choice - Policies are altered according to the framed strategies.

Question:

The __________ are necessary to govern the organisation.

Response:

ResourcesPoliciesFeedback:

Correct choice - The policies are necessary to govern the organisation.StakeholdersShareholders

Question:

The ___________evaluate the need for policy change.

Response:

Top level managementStrategy planning staffBoard of directorsPolicy decision makers

Feedback:

Correct choice - The decision makers evaluate the need for policy change.

Question:

What are the critical tasks in designing a business policy in the organisation?

Response:

Framing and monitoring

Analysing and implementingFeedback:

Not the right choiceReviewing and monitoringAnalysing and framing

Question:

What is the function of writing policy process?

Response:

Drafting policy based on factors discussed in meetings.

Analysing factors.Gathering information.Planning the procedure to draft policy.Feedback:

Not the right choice - Planning the procedure to draft policy occurs during the setting of policy agenda phase.

Question:

State whether the following statements are true or false. 1. Resources can be defined as the physical and virtual entities which are in the control of the management. 2. The competitive environment in the organisation is major and relies on the shareholders and employees of the organisation.

Response:

1T, 2TFeedback:

Not the right choice - Statement 1 is correct. Statement 2 is not true as competitive environment in the organisation is major and relies on the efforts and success of the organisation.

1T, 2F

1F, 2T1F, 2F

Question:

State whether the following statements are true or false. 1. The decision makers evaluate the need for policy change. 2. The board of directors verifies whether the new policy is adhering to the strategies.

Response:

1T, 2TFeedback:

Not the right choice - Statement 1 is correct. Statement 2 is not true as top level management verifies whether the new policy is adhering to the strategies.1F, 2T1F, 2F

1T, 2F

Question:

The advancement of the technology leads to increase in the cost of the ____________ and requires _____________ for the employees.

Response:

Machinery and trainingFeedback:

Correct choice - The advancement of the technology leads to increase in the cost of the machinery and requires training for the employees.Design and implementationAnalysis and designMachinery and implementation

Question:

What is strategic intelligence?

Response:

It is the process of identifying and analysing the defined objectives of the organisation.Feedback:

Not the right choice - Alternating policies is the process of identifying and analysing the defined objectives of the organisation.It is the process of creating space for understanding the need for policy change.It is the process of detailed description of what the company is and assessing its sphere of operations.It is the process of applying the drafted policies in situations that are in compliance between the organisation and the employees.

Question:

Match the following

Response:


Resource mobilisation

They are redirected to provide the capacity to conduct action as per the implemented policy.

They are redirected to provide the capacity to conduct action as per the implemented policy.

Policy designProcess of identifying methods to achieve strategic objectives.

Process of identifying methods to achieve strategic objectives.

IntegrationIt ensures that strategies implemented use the most suitable policies.

It ensures that strategies implemented use the most suitable policies.

Business policies

Judges the current status of the organisation

Judges the current status of the organisation

Question:

Choose the correct statements from the following. 1. Organisational design and modification deals with re-engineering or modifying existing organisation according to the new policy. 2. Constituency structure is the process of marketing the policy such a way that it promotes the relationship between the beneficiaries. 3. Reviewing policy is a proposed policy which must obtain authenticity from the team implementing the policy. 4. Resource allocation is the process of allocating the resources that are supporting the implementation of policy depending on the implementation of strategy.

Response:

1,2,4Feedback:

Correct choice - Statements 1,2,4 are correct.1,2,32,3,41,3,4

Question:

State whether the following statements are true or false. 1. Step four involves implementing policy change which in turn involves top level management initialising to form a policy developing team after the decision makers informs regarding the policy change. 2. Policies do not act as guidelines in framing the decisions that are vital to the directing principles of the strategic management. 3. Policies are laid down abiding to the factors of the government. 4. Selecting the most suitable policy and evaluating the impact of policy mainly lies with the board of directors.

Response:

1F, 2T, 3F, 4T1F, 2T, 3T, 4F1T, 2F, 3T, 4FFeedback:

Correct choice - Statements 1,3 are correct. Statement 2 is not true as policies act as guidelines in framing the decisions that are vital to the directing principles of the strategic management. Statement 4 is not true as selecting the most suitable policy and evaluating the impact of policy mainly lies with the top level management.1F, 2T, 3F, 3T

-

Unit8

Question:

_______________ is important to the continued success of an organisation.

Response:

Contingency PlanningFeedback:

Not the right choice

Business Continuity Planning

Business Continuity ManagementBusiness Continuity Policy

Question:

_______________of organisations current BCP policy is one of methods of BCP policy.

Response:

ResearchReviewFeedback:

Correct choice - Review of organisationAnalysisIdentification

Question:

Ability to _______________ data flow and integrity is one the benefits of Contingency planning.

Response:

FacilitateIntegrateValidateFeedback:

Correct choice - Ability to validate data flow and integrity is one the benefits of contingency planning.Analyses

Question:

BIA analyses the organisations financial status and _______________ impacts.

Response:

InformationalOperationalFeedback:

Correct choice - BIA analyses the organisationFundamentalDocumental

Question:

Loss of confidentiality includes loss of _______________ data.

Response:

SensitiveFeedback:

Correct choice - Loss of confidentiality includes loss of sensitive data.ImportantConfidentialPolitical

Question:

_______________ damage has an effect on annual profit.

Response:

ReputationalFinancialFeedback:

Correct choice - Financial damage has an effect on annual profit.Loss of privacyLoss of integrity

Question:

State which of the following statements is true.

Response:

The cost of implementing and testing a BCP program is low.The whole BCP program is less time consuming.Less time is required to set up facilities.Relocating and accommodating recovery team members lead to logistical difficulties.

Feedback:

Correct choice - Relocating and accommodating recovery team members lead to logistical difficulties.

Question:

Technical impact factors are aligned with the traditional security areas of concern such as _______________, integrity, and _______________.

Response:

Confidentiality, availabilityFeedback:

Correct choice - Technical impact factors are aligned with the traditional security areas of concern such as confidentiality, integrity, and availability.Integrity, loyaltyPlanning, availabilityVulnerability, integrity

Question:

The loss of _______________ sensitive information or _______________ may result in legal liabilities.

Response:

Commercially, intellectual propertyFeedback:

Correct choice - The loss of commercially sensitive information or intellectual property may result in legal liabilities.Sensitive, intellectual propertyPersonal, informationRelocating, intellectual property

Question:

Which of the following statement is true?

Response:

BIA enhances process optimisation program which results in expenditure reduction in BCP.

Feedback:

Correct choice - BIA enhances process optimisation program which results in expenditure reduction in BCP.The BCP program is unable to address Backlog Trap problem.The BCP complicates the recovery programBCP program is unable to identify the mission critical activities of an organisation

Question:

Match the following

Response:


Loss of confidentiality

Loss of critical and sensitive data.

Loss of critical and sensitive data.

Loss of integrity Includes degree of data. Loss of vital services.

Loss of availability Loss of vital services. Includes degree of data.

Loss of privacyLoss of personal information.

Loss of personal information.

Question:


Response:


InitiationEstablishing a business continuity planning committee.

Establishing a business continuity planning committee.

Business impact analysis

Analysis of organisation's financial status and operational impact.

Analysis of organisation's financial status and operational impact.

Disaster readiness strategies

Defining business continuity alternatives

Emergency response and operations.

Develop and implement the

Emergency response and operations.

Defining business continuity alternatives


plan

Question:

State whether the following statements are true or false. 1. Establishing a plan exercise program is a part of maintenance and testing. 2. Awareness ensures the importance of BCP to the employees. 3. Emergency response exercise should be ongoing. 4. Regular audit and update of BCP is not necessary.

Response:

1T, 2T, 3T, 4FFeedback:

Correct choice - Statements 1,2,3 are true and statement 4 is false because regular audit and update of BCP is necessary.1T, 2F, 3T, 4F1T, 2T, 3F, 4F1T, 2T, 3T, 4T

Unit9Question:

A proper business venture ______________ product offerings by developing new technologies and utilising the resources.

Response:

Diversifies

AssistsAssuresFeedback:

Not the right choice - A proper business venture diversifies product offerings by developing new technologies and utilising the resources is the correct choiceInhibits

Question:

Franchising expands without much _____________ and strict quality controls.

Response:

CertificationDocumentationConsultationFinancingFeedback:

Right choice - Franchising expands without much financing which means providing the necessary capital and strict quality controls

Question:

One of the factor implemented by an existing business is targeting the _______________ revenue growth.

Response:

QuarterlyBusinessLong-termFeedback:

Right choice - One of the factor implemented by an existing business is targeting the long-term revenue growth which is the growth strategy in terms of revenue for a relatively long period of timeProfitable

Question:

Strategies for creating a business plan includes defining the business vision and understanding the _______________.

Response:

TeamCustomerFeedback:

Right choice - Strategies for creating a business plan includes defining the business vision and understanding the customers who are the person or company which buy goods and services produced by another person, company, or other entityManagementCompetitor

Question:

A balanced vertical integration strategy is a strategy in which a firm owns the ___________ that produce inputs and also distributes the outputs.

Response:

CerificationAccrediationSubsidiariesFeedback:

Right choice - A balanced vertical integration strategy is a strategy in which a firm owns the subsidiaries that produce inputs and also distributes the outputsStrategies

Question:

A business plan is a complete ______________ that summarises the operational and financial objectives of a business.

Response:

Empirical documentFactual statementInternal documentFeedback:

Right choice - A business plan is a complete internal document that summarises the operational and financial objectives of a businessLegal document


Question Results

Question:

Corporate restructuring deals with the factors like ________________ and __________________.

Response:

Internal transformation, financial restructuringFeedback:

Not the right choice - Internal transformation, financial restructuring are the methods to rectify faulty investment strategies in an organizationDistribution problems, faulty time management

Augmentation of strategic control, focused diversification strategy creation

Franchising, strategic alliances

Question:

The factors which lead to faulty investment strategies are lack of _____________ and ___________________ errors.

Response:

Consultation, warehousing

Supervision, humanStandards, managerialFeedback:

Not the right choice - The factors which lead to faulty investment strategies are lack of consultation and warehousing errors are the correct termsFocus, Storage

Question:

Which among the following choices are the steps for creating a marketing strategy for a business?

Response:

Qualifying the best target markets, Resolving the financial mattersDefining the business vision, Testing the market strategyUnderstanding the customer, Making a list of goalsIdentifying all the target markets, Identifying the tools and strategiesFeedback:

Right choice - Identifying all the target markets, Identifying the tools and strategies are the steps to create a marketing strategy for a business

Question:

Which of the following statements is correct?

Response:

A proper business venture helps in identifying the market strategyA proper business venture improves distribution channels by extending market positions.Feedback:

Right choice - A proper business venture improves distribution channels by extending market positions is the correct statementA proper business venture helps in resolving the financial matters.A proper business venture helps in understanding the customer.


Question Results

Question:

Which of the following choices is true? 1. Growing direct foreign investment is a driving force of financial restructuring 2. Maximising utilisation of critical resources is one of the objectives of financial restructuring 3. Financial restructuring is implemented to discontinue the operations in an organisation like during sales decline etc. 4. Restructuring occurs during allocation of resources for a new marketing campaign or the launch of a new product line

Response:

124

123234Feedback:

Not the right choice - Statement 1 Growing direct foreign investment is a driving force of financial restructuring is the correct statement. Statement 2 Maximising utilisation of critical resources is one of the objectives of financial restructuring is a correct statement. Statement 3 Financial restructuring is implemented to continue the operations in an organisation like during sales decline etc is the correct statement. Statement 4 Restructuring occurs during allocation of resources for a new marketing campaign or the launch of a new product line is the correct statement134

Question:


Response:


Defining the business vision

Knowing about the primary competitive advantage

Qualifying the best target markets

Learning from the competitors

Knowing the competitor's approach

Knowing the competitor's approach

Investing in local and overseas venture

Availability of resources like skills, manpower etc

Availability of resources like skills, manpower etc

Identifying the marketing strategy

Qualifying the best target markets

Knowing about the primary competitive advantage

Question:

Which of the following choices is correct? 1. Having a clear disposition towards price is one of the ways to invest successfully. 2. Targeting short-term revenue growth is a factor implemented by an existing business 3. One of the investment strategies of a new business is to be focused and alert during sudden declination 4. Being conservative in business is not the correct approach to invest successfully

Response:

1F, 2T, 3F, 4T1T, 2T, 3F, 4F1F, 2F, 3T, 4T1T, 2F, 3T, 4FFeedback:

Right choice - Statements 1 and 3 are correct. Statement 2 Targeting long-term revenue growth is a factor implemented by an existing business is a correct statement. Statement 4 Being conservative in business is the correct approach to invest successfully is the correct statement

Unit10


Question Results

Question:

A _____________ is an enterprise operating in different countries but is managed from one home country.

Response:

Private firmPlanningMulti National CorporationFeedback:

Right choice - A Multi National Corporation is an enterprise operating in different countries but managed from home countryGovernment firms

Question:

MNCs operating in different countries are subjected to numerous __________.

Response:

Host country regulationsFeedback:

Right choice - MNCs operating in different countries face host country regulationsThreatsCompetencyRegression

Question:

Some ___________ are active in more than one industrial sector.

Response:

Global companiesOrganisationsTNCsFeedback:

Right choice - TNCs are active in more than one industrial sectorCompanies

Question:

The international success of MNCs is mainly because of the ability to ______________ the advantages.

Response:

ManageCapitaliseFeedback:

Right choice -The international success of MNCs is mainly because of the ability to capitalise the advantagesProjectAnalysis

Question:

___________ is the process of granting the franchisee permission to use a name, method, process or trademark.

Response:

BudgetFranchisingFeedback:

Right choice - Franchising is the process of granting permission to use name or trademarkOutsourcingPerformance

Question:

___________ is the process of integration of the world community into a common economical or social system.

Response:

DecodingTransmittingInterpretingGlobalisationFeedback:

Right choice - Globalisation is the process of integration of world community into a common social system


Question Results

Question:


Response:


Giant sizeTheir sales, assets and profits of MNCs run into crores

Their sales, assets and profits of MNCs run into crores

Centralised management

It reduces managerial cost as it allows the managers of organisation to control foreign subsidiaries and thus reduce the power of subsidiary managers

It reduces managerial cost as it allows the managers of organisation to control foreign subsidiaries and thus reduce the power of subsidiary managers

Transfer of resources

The parent corporation of the MNC transfers its techniques, resources to the subsidiary companies operating in other countries

The parent corporation of the MNC transfers its techniques, resources to the subsidiary companies operating in other countries

International operations

The activities of multinational corporations are spread over many countries

The activities of multinational corporations are spread over many countries

Question:


Response:


Business risks

MNCs are subjected to several serious risks that are not endured by domestic companies

MNCs are subjected to several serious risks that are not endured by domestic companies

Host country regulations

It is a difficult task for the MNCs to familiarise with these regulations and modify its operations to ensure that no violations are made

It increases in countries whose governments are unstable and tend to change frequently


Direct legal systems

MNCs operate under different legal systems of different countries

MNCs operate under different legal systems of different countries

Political risks

It increases in countries whose governments are unstable and tend to change frequently

It is a difficult task for the MNCs to familiarise with these regulations and modify its operations to ensure that no violations are made

Question:

State whether following statements are true or false? 1. The firm identifies its potential market, locates the available resources, hire personnel, develop a marketing plan and identify retail outlets 2. The firm establishes management controls and feedback system 3. The international sales in countries cannot be generated with the help of Internet 4. Technology plays an important part in the decision making in an organisation

Response:

1-T, 2-T, 3-F, 4-TFeedback:

Correct choice - Statements 1, 2 and 4 are true but statement 3 is false as the international sales in countries can be generated with the help of Internet1-F, 2-F, 3-T, 4-F1-F, 2-F, 3-T, 4-T1-T, 2-F, 3-F, 4-T


Question Results

Question:

Multi National Corporations help to ___________and improve ___________ in countries that are in need of development.

Response:

Schedule and budgetCreate jobs and Technology

Feedback:

Right choice - MNCs help to create jobs and improve technology in countries that are in need of developmentCost and valuesOrganisation and goals

Question:

The political risk will not be there in countries whose governments are ___________ and tend to ___________.

Response:

Unstable, tend to changeHard working, stableFlexible, uncertainStable and unchangedFeedback:

Right choice -The political risk will not be there in countries whose governments are stable and do not change frequently

Question:

Which among the following statements is true?

Response:

The most important advantage of MNCs is the patented technical knowledge which enables them to compete internationallyFeedback:

Right choice - The most important advantage of MNCs is the patented technical knowledge which enables them to compete internationallyLarge MNCs do not have access to advanced levels of technology which are either developed or acquired by the corporationThe technologies of MNCs are not patentedTechnology cannot be in the areas of management, services or production

Question:


Response:

Globalisation is the process of integration of the world community into a common economical or social systemFeedback:

Right choice -Globalisation is the process of integration of the world community into a common economical or social systemThe first phase of globalisation is not to integrate the population of the world economicallyThe disadvantage of globalisation is to reduce the geographical inequalities by distributing jobs and business opportunities all over the worldThe market equilibrium between under developing and developed countries is not obtained by currency exchange

Unit11

Question:

Organisations suffer benefits due to ____________ goals.

Response:

IncoherentFeedback:

Correct choice - Organisations suffer benefits due to incoherent goals.LimitLayeredRate

Question:

Strategic alliances are required to increase ______________ ratio.

Response:

AnalysisFinancialHuman resourceProductivityFeedback:

Correct choice - Strategic alliances are required to increase productivity ratio. If the productivity ratio of the organisation increases, the growth also increases at an effective rate.

Question:

Which of the following types of mergers has maximum or minimum effect on the market?

Response:

Market extension mergerFeedback:

Not the right choice - It basically deals with merging organisations to achieve greater markets and ensure a bigger base for client.

Horizontal merger

Vertical mergerConglomerate merger

Question:

Which one of the following processes involves selecting an appropriate partner?

Response:

Strategic choiceFeedback:

Not the right choice - Strategic choice is the process of selecting strategies that are appropriate to the organisation.

Partner assessment

Alliance operationCross functional team

Question:

___________ creates synergy among the various brands.

Response:

Top managementBoard of directorsCustomerCo-brandingFeedback:

Correct choice - Co-branding creates synergy among the various brands.

Question:

___________ is the most powerful business concept that has the ability to pool two or more organisations in one project.

Response:

Joint ventureFeedback:

Correct choice - Joint venture is the most powerful business concept that has the ability to pool two or more organisations in one project.Technology innovationEmployabilityExternal expansion

Question:

What is strategic alliance?

Response:

It is the process of selecting possible course of action to formulate strategies.It is the process of applying the strategies to achieve organisational purpose.It is the process of mutual agreement between the organisations to achieve objectives of common interest.Feedback:

Right choice - Strategic alliance is the process of mutual agreement between the organisations to achieve objectives of common interest.It is the process of analysing the position of organisation and plan strategies based on the analysis

Question:

Which of the following statements are correct? 1. Mergers occur when two similar organisations proceed to become a single organisation. 2. In merger, when the organisation’s deal is unfriendly, it leads to purchasing of the other organisation.3. In merger, organisation’s stocks are submitted and new stock is issued.

Response:

1,21, 2,32,31,3Feedback:

Correct choice - Statement 1 and 3 are correct.

Question:

An increasing desire of global operations requires strategic alliances to converge the __________ in many _______________ .

Response:

Unemployment, employment sectorsIndustry, international marketsFeedback:

Correct choice - An increasing desire of global operations requires strategic alliances to converge the industry in many international markets.Stakeholders, single departmentsResources, shared resources

Question:

State whether the following statements are true or false. 1. Contract negotiation is the process of determining the two parties realistic objectives such that a high calibre is formed in negotiating between the two organisations. 2. Strategy development is the process of combining two or more organisations to form a single organisation and achieve greater efficiencies of scale and productivity.

Response:

1T, 2F

1T, 2T1F, 2T1F, 2FFeedback:

Not the right choice - Statement 1 is correct. Statement 2 is not true as merger is the process of combining two or more organisations to form a single organisation and achieve greater efficiencies of scale and productivity.

Question:


Response:


Co-branding agreement

It includes aspects such as rights, obligations, and restrictions.

It involves identifying the type of offer being laid by the organisation to make an agreement.

Contractual agreement

It involves identifying the type of offer being laid by the organisation to make an agreement.

It includes aspects such as rights, obligations, and restrictions.

Affiliate marketing

It is the process of revenue sharing between the website owner and the online merchant.

It is the process of revenue sharing between the website owner and the online merchant.

ConditionalIt is based on occurrence of an event.

It is based on occurrence of an event.

Question:

Re-arrange the four stages of outsourcing process in the right order. 1. Contractual agreement such that the business activities are worked legally in terms of pricing and Service Level Agreement (SLA) terms. 2. Outsource management to refine the present working relationship between client and outsourcing service providers. 3. Strategic thinking for developing the organisational philosophy about the role of business activity outsourcing. 4. Evaluate and select the appropriate outsourcing projects and choosing the potential location for the work force.

Response:

1, 3, 4, 22, 3, 1, 43, 4, 1, 2Feedback:

Correct choice - Properly arranged3, 2, 1, 4

Question:

State whether the following statements are true or false. 1. Joint venture reduces production time and helps in gaining new customers. 2. Outsourcing can be analysed by systematic scheduling of the process involved in manufacturing product without any hindrances to both the organisations. 3. The concept of outsourcing existed from the era of work specialisation. 4. Franchising is the process of setting up strategic alliances to venture into research field.

Response:

1F, 2T, 3F, 4T1T, 2F, 3T, 4FFeedback:

Correct choice - Statements 1 and 3 are true. Statement 2 is not true as contractual agreement can be analysed by systematic scheduling of the process involved in manufacturing product without any hindrances to both the organisations. Statement 4 is not true as sharing R&D is the process of setting up strategic alliances to venture into research field.1T, 2T, 3F, 4F1F, 2F, 3T, 4T

Unit12Question:

_______________ is an effective way to generate many ideas on a specific issue.

Response:

Mind mappingCreativityIntrapreneurshipBrainstormingFeedback:

Correct choice - Brainstorming is an effective way to generate many ideas on a specific issue

Question:

Which among the following is one of the challenges for a creative and innovative organisation?

Response:

JargonHostilityFeedback:

Correct choice - Hostility is one of the challenges faced by a creative and innovative organisationFeasiblityMultiplying stimuli

Question:

Which among the following is one of the steps involved in creativity?

Response:

BrainstormingFeedback:

Not the right choice - Brainstorming is one of the business practices adopted to promote creativity and innovationImplementation

Illumination

Architectural innovation

Question:

Which among the following types of innovation is involved in the development of new marketing method?

Response:

Architectural innovationFeedback:

Not the right choice - Architectural innovation defines the basic configuration of the product and the process

Market niche innovation

Regular innovationRevolutionary innovation

Question:

Which one the following is a technical language used by a particular profession?

Response:

MetaphorJargonFeedback:

Correct choice - Jargon can be described as a technical language used by a particular profession, group or tradeSloganOut of the box thinking

Question:

_______________ is a protective cover which eliminates work pressure and policies that might discourage creativity

Response:

RewardsBuffer zonesFeedback:

Correct choice -Buffer zone is a protective cosset around the creative people or innovative teams within an organisationPreparationNurturing

Question:

The National Innovation Initiative (NII) defines innovation as "The _______________ of invention and _______________, leading to the creation of social and economic value.

Response:

Implementation, insightIntersection, insightFeedback:

Correct choice - The National Innovation Initiative (NII) defines innovation as "The intersection of invention and insight, leading to the creation of social and economic value"Innovation, productionIdentification, prototyping

Question:


Response:

Creativity and innovation can provide competitive advantage to an organisationFeedback:

Correct choice - Creativity and innovation can provide competitive advantage to an organisationCreativity discourages active interaction in the organisationA flexible culture prevents an organisation from responding to a rapidly changing marketplace or to new business opportunitiesCreativity increases strategic barriers

Question:


Response:

The components of innovation are reflecting and nurturingFeedback:

Not the right choice - The components of innovation are implementation and creativityIncubation is a moment when a new concept or solution is finally emerging

Preparation identifies a problem or an issue based on the study

The processes involved in creativity are implementation and creativity

Question:

_______________ avoid _______________ and encourages development of new process which represents improvement in old process.

Response:

Brainstorming,mind mappingFeedback:

Not the right choice - Out of the box thinking avoids micromanagement and encourages development of new process which represents improvement in old process

Out of the box thinking, micromanagement

Using jargon, macromanagementBuffer zone, policies

Question:


Response:


Keeping minds open for new opportunities

Lynchpin of creativityCreativity encourages active interaction

Competitive advantage

Intangible assets as it is difficult to copy or imitate>

Intangible assets as it is difficult to copy or imitate>

Improves learning and knowledge transfer

Creativity encourages active interaction

Lynchpin of creativity

Removing strategic barriers

Rigid culture prevents the organisation from responding to new business opportunities

Rigid culture prevents the organisation from responding to new business opportunities

Question:


Response:


Architectural innovation

Defines the basic configuration of the process

Defines the basic configuration of the process

Market niche innovation

Development of new marketing methods for existing products

Development of new marketing methods for existing products

Regular innovation

Changes applied to existing market and customers

Changes applied to existing market and customers

Revolutionary innovation

Disrupts and renders the existing product out of date, yet applied to existing customer and markets.

Disrupts and renders the existing product out of date, yet applied to existing customer and markets.

Question:

State whether the following statements are true or false 1. Managers must select the most promising idea generators and provide them with extra resources 2. Buffer zone increases work pressures which might discourage creativity 3. Managers must test the best ideas and solutions

and choose the right one which is fruitful 4. Managers must resist the temptation to look for immediate results

Response:

1T,2T,3T,4T1T,2F,3T,4TFeedback:

Correct choice - Statements 1,3,4 are true and statement 2 is false because buffer zone eliminates work pressures and policies which discourage creativity1T,2F,3F,4T1T,2F,3T,4F

Unit13

Question:

CSR enhances stronger ___________ performance and profitability through operational efficiency gains.

Response:

ProductivityFinancialFeedback:

Right choice - CSR enhances stronger financial performance and profitability through operational efficiency gains is the correct statement.UnethicalCompetency

Question:

Employee __________ helps an organisation to analyse the ethical conduct.

Response:

ReviewMetricsAuditFeedback:

Not the right choice - Audit is the process of mapping and evaluating a task to

verify the accuracy.

Survey

Question:

Unethical strategies are __________ with the concept of socially responsible business behaviour.

Response:

CompatiblePracticedIncompatibleFeedback:

Right choice - Unethical strategies are incompatible with the concept of socially responsible business behaviour is the correct statement.Measured

Question:

A corporate ethics management program is made up of values, policies and activities which influence the __________ of the organisation.

Response:

Management

Behaviour

RelationshipProductivityFeedback:

Not the right choice - Productivity is the ratio of output produced per unit of input (productive resources) over some period of time.

Question:

Business ethics create __________ in customers and maximises the profits.

Response:

LoyaltyFeedback:

Right choice - Business ethics create loyalty in customers and maximises the profits.GoodwillLossJustice

Question:

Collective ____________ of a business deals with appropriate arrangements of the widespread harm and misconduct by different groups.

Response:

Environmental responsibilityCorporate responsibilityMoral responsibilityFeedback:

Right choice - Collective moral responsibility of a business deals with appropriate arrangements of the widespread harm and misconduct by different groups is the correct statement.Financial responsibility

Question:

Companies have to prepare _______ statements to show ______ in its financial position and business activities.

Response:

Functional, profitsAccounts, decencyBusiness, accountsFinancial, transparencyFeedback:

Right choice - Companies have to prepare financial statements to show transparency in its financial position and business activities.

Question:

State whether the following statements are true or false.

Response:

CSR improves the quality of life of the organisation, CSR is effective in areas like human rights, safety at work, consumer protection, climate protection, caring for the environment, sustainable management of natural resources.CSR reduces the reputation of the organisation, CSR also reduces the relationships with the regulators.CSR declines the environmental awareness by an organisation, CSR follows unethical conduct in an organisation.CSR enhances the costs by maintenance process, CSR also enhances stronger financial performance through operational efficiency gains.Feedback:

Not the right choice - CSR also enhances stronger financial performance through operational efficiency gains is the correct statement but CSR reduces the costs through re-cycling process.

Question:

The importance of social audit in a business is for _______ and enhancing ______.

Response:

Image-building, ProfitsFeedback:

Not the right choice - Social audit is impotant for image building but not to enhance profit.Technological upgradation, Business

Image-building, CSR

Corporate governance, CSR

Question:

Which are the two measurement tools which help an organisation in the analysis of ethical conduct?

Response:

Projecting a positive image, Reporting data ethically

Independent audit, Helpline analysis

Statistical survey, Independent auditHelpline analysis, Business analysisFeedback:

Not the right choice - Helpline analysis is one of the tools but business analysis is not the right choice. Business analysis deals with identifying business needs and determining solutions to business problems.

Question Results

Question:


Response:


Roles of ethics management programme

Establish ethics committee at the board level.

Establish ethics committee at the board level.

Benefit of developing ethical standards

Expands access to capital, credit and foreign investment.

Expands access to capital, credit and foreign investment.

Code of ethics is the written guidelines

Conducts the actions according to the ethical standards.

Considering the ethical values that are appreciated by stakeholders.

Guideline to develop the code of ethics

Considering the ethical values that are appreciated by stakeholders.

Conducts the actions according to the ethical standards.

Question:

Which of the following choices determine the factors enhancing social business obligations? 1. Stabilising employer-employee relationships 2. Implementing punishable act towards corruption or any illegal act in an organisation 3. Identifying key areas to assess the community, economy and environment 4. Respecting ethical values, people and community in an organisation

Response:

123234124Feedback:

Right choice - Statements 1, 2 and 4 are correct. Statement 3: Identifying key areas

to assess the community, economy and environment is the method to perform a social audit.134

Question:

State whether the following statements are true or false. 1. CSR enhances the quality of management by contributing high quality product.2. CSR poses a threat to the information security systems of an organisation 3. CSR creates awareness towards legal issues in the society 4. CSR reduces the costs through re-cycling process

Response:

1T, 2F, 3F, 4TFeedback:

Right choice - Statements 1 and 4 are correct. Statement 2 CSR enhances information security systems in an organisation is the correct statement. Statement 3 CSR creates awareness towards environmental issues in the society is the correct statement.1F, 2T, 3F, 4F1T, 2T, 3T, 4F1T, 2T, 3F, 4F

Unit14

Question:

The advent of globalisation has changed the view of ________ and organisations ability to do business.

Response:

ShareholdersEmployeesTop managementFeedback:

Not the right choice - Top management decides, implements and monitors new ideas for organisation growth .

Market

Question:

The field of strategic management has significantly improved in gathering information about the operational and _______ performance.

Response:

ProductionOrganisation managementFinancialFeedback:

Correct choice - The field of strategic management has significantly improved in gathering information about the operational and financial performance.Human resources

Question:

The nature of competitiveness majorly depends on the organisations ________.

Response:

RulesGlobalisation potentialFeedback:

Right choice - The nature of competitiveness majorly depends on the organisationEmployeesProduction

Question:

________ approach is based on the assumption of the need for incremental processes and the primary mode used in strategy settings.

Response:

Managing organisational missionLiberalisationInnovationQuinn's incrementalFeedback:

Correct choice - Quinn's incremental approach is based on the assumption of the need for incremental processes and the primary mode used in strategy settings.

Question:

________ capabilities becomes necessary to manage the external interface changes.

Response:

Analysing

Data processing

Prescribed networkFeedback:

Not the right choice - Prescribed networks deals with communication networks and authority to deal with new tasks and technologies.Organisational process

Question:

Economic cycle refers to recurring and fluctuating levels of ________ in the organisation.

Response:

ManufacturingEconomic activityFeedback:

Correct choice - Economic cycle refers to recurring and fluctuating levels of economic activity in the organisation.Human resourceEmployees

Question Results

Question:

State whether the following statements are true or false. 1. Smouldering crises may generate negative news coverage and could result in large amount of penalties. 2. Privatisation refers to relaxation of government restrictions in the areas of social and economic policies.

Response:

1F, 2T1T, 2T1F, 2F1T, 2F

Feedback:

Correct choice - Statement 1 is correct. Statement 2 is not true as liberalisation refers to relaxation of government restrictions in the areas of social and economic policies.

Question:

The flexibility effects are concerned with the dynamics of future knowledge _____________, applications and ____________ to new internal and external developments.

Response:

Strategies and productionPolicies and human resourceAcquisitions and responsesFeedback:

Correct choice - The flexibility effects are concerned with the dynamics of future knowledge acquisitions, applications and responses to new internal and external developments.Strategies and acquisitions

Question:

What are the four stages of economic cycle?

Response:

Analysis, design, development and implementation.Economic expansion, slowdown, recession and recovery.Feedback:

Correct choice - The four stages of economic cycle are economic expansion, slowdown, recession and recovery.Strategic analysis, choice, formulation and implementation.Definition of purpose, strategic intelligence, policy alternatives, choice and review.

Question:

What is demand uncertainty?

Response:

It refers to the uncertainty which occurs due to the unpredictable circumstances in

the organisation.It refers to the sudden disruption occurring in the organisation without any warnings.It refers to the uncertainty which arises due to the lesser demand size of the market for marketing manufactured products.Feedback:

Correct choice - Demand uncertainty refers to the uncertainty which arises due to the lesser demand size of the market for marketing manufactured products.It refers to the problems that disrupts the business process

Question:

Choose the correct statements from the following. 1. The major political problem is allocating the power and resources.2. Cognitive flexibility for alternative strategic logics refers to developing alternate ways for creating value in the market. 3. According to James Brien Quinn, it is possible to shift goals in times of relative environmental stability and excess resources. 4. Operating flexibility in applying skills and capabilities to available resources refers to the use of resources in operating conditions.

Response:

1, 31, 3, 4

1, 2, 4

2, 3, 4Feedback:

Not the right choice - Statements 1,2,4 are correct. Statement 3 is not true as according to James Brien Quinn, most of the large organisations emerge with iterative process in realising the probes of future, experiments, and learn from a series of incremental commitments rather than global formulations of total strategies.

Question:

State whether the following statements are true or false. 1. Ethical issues rise due to the problems that relate to formulating vision, mission and objectives. 2. The term privatisation refers to the integration of national economies into international economies through trade, foreign direct investment, capital flows, migration and spread of technology. 3. Customer focused process includes procurement, ordering and replenishing of stocks, processing of payments, web-sites for suppliers, and production control processes. 4. Adaptability is the process of building an environment that suits various conditions.

Response:

1F, 2T, 3F, 4TFeedback:

Not the right choice - Statements 1 and 4 are correct. Statement 2 is not true as the term globalisation refers to the integration of national economies into international economies through trade, foreign direct investment, capital flows, migration and spread of technology. Statement 3 is not true as production process includes procurement, ordering and replenishing of stocks, processing of payments, web-sites for suppliers, and production control processes.

1T, 2F, 3F, 4T

1T, 2T, 3F, 4F1F, 2F, 3T, 4T

Question:


Response:


KnowledgeMedium to address the challenges in organisation

Medium to address the challenges in organisation

FutureDepends on long term goals and plans.

Depends on long term goals and plans.

Global competitiveness

Helps in exploiting business opportunities across nations to achieve goals.

Helps in exploiting business opportunities across nations to achieve goals.

Strategic change

It refers to non-routine, non-incremental and discontinuous change which alters the overall direction and components of the organisation.

It refers to non-routine, non-incremental and discontinuous change which alters the overall direction and components of the organisation.

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Unit15

Question:

An initial _________ and analysis of needs is performed to increase profitability and success of the organisation during redesigning programme.

Response:

Employee assessmentStrategic assessmentFeedback:

Right choice - An initial strategic assessment and analysis of needs is performed to increase profitability and success of the organisation during redesigning programme. Strategic assessment deals with evaluating an organisation's strategies.Financial assessmentRisk assessment

Question:

Autocratic leadership leads to increased levels of _________ and staff turnover.

Response:

LeadershipCoordinationAbsenteeismFeedback:

Right choice - Autocratic leadership leads to increase levels of absenteeism and staff turnover. Absenteeism is a habitual pattern of absence from a duty or responsibility.Obligation

Question:

Change management deals with developing a _______ for better alternative strategies to implement the change in an organisation.

Response:

PolicyFeedback:

Not the right choice - Policy are the set of decisions which are oriented towards a long-term purpose developed by an institution.MethodologyCertification

Vision

Question:

Innovation gives a sustainable competitive advantage to an organisation only when it is performed on a ________ basis and supported by a leadership team.

Response:

ContinuousFeedback:

Right choice - Innovation gives a sustainable competitive advantage to an organisation only when it is performed on a continuous basis and supported by a leadership team.OccasionalSupportiveSequential

Question:

Strategic thinking develops an effective ________ of people working together in an organisation to achieve a common goal in a better way.

Response:

PlanningCreativitySynergyFeedback:

Right choice - Strategic thinking develops an effective synergy of people working together in an organisation to achieve a common goal in a better way.Coordination

Question:

The ________ approach is used by managers who want to understand the reactions of their team members during the change process in an organisation.

Response:

CertificationPsychodynamicFeedback:

Right choice - The psychodynamic approach is used by the managers who want to understand the reactions of their team members during the change process in an organisation.

PsychologicalIntellectual

Question:

Which among the following statements is the correct statement?

Response:

Change management is an organised approach to deal with profit, from the viewpoint of an organisation and an individual. Behavioural approach is the only approach to change management.Change management is a significant approach to deal with change, from the viewpoint of an organisation and an individual. Behavioural approach is the only principle of change management.Change management is an complementary approach to deal with change only in the organisation. Behavioural approach is one of the approaches to change management.Change management is an organised approach to deal with change, from the viewpoint of an organisation and an individual. Behavioural approach is one of the approaches to change management.Feedback:

Right choice - Change management is an organised approach to deal with change, from the viewpoint of an organisation and an individual. Behavioural approach is one of the approach to change management.

Question:

For the creation of a learning organisation, a _______ system has to be created and must be integrated with ________ systems.

Response:

Communication, controlDesign, technicalControl, designCommunication, technicalFeedback:

Right choice - For the creation of a learning organisation, a communication system has to be created and must be integrated with technical systems is the correct statement.

Question:

Transactional leadership is basically a type of ________ style which has serious limitations on performing ________ works.

Response:

Management, creativeFeedback:

Right choice - Transactional leadership is basically a type of management style which has serious limitations on performing creative works.Team-building, creativeTechnological, designingLearning, designing

Question:

Which among the following choices depict the important factors of an organisational culture?

Response:

Improving the cultural effectiveness of an organisation, Defining new behaviours.Feedback:

Not the right choice - Improving the cultural effectiveness of an organisation is the correct statement, but defining new behaviours is one of the steps of redesigning programme methodology.Creating energy and momentum in an organisation, Focusing and influencing the nature of human behaviour.Applying new concepts and skills, Gathering senior management data.Creating energy and momentum in an organisation, Developing abilities to observe the challenges in the organisation.

Question:


Response:


Trait of strategic thinker

Having broader boundaries to think, plan, perform, analyse and evaluate a task

Having broader boundaries to think, plan, perform, analyse and evaluate a task


Feature of strategic thinking

Identifying relationships that support the whole organisation and its vision

Prepare all objectives satisfying the ideal vision and mission of an organisation

Critical success factor for strategic thinking

Prepare all objectives satisfying the ideal vision and mission of an organisation

Identifying relationships that support the whole organisation and its vision

Definition of strategic thinking

Broad innovative thinking on a daily basis to achieve overall goals in the team and organisation

Broad innovative thinking on a daily basis to achieve overall goals in the team and organisation

Question:

State whether the following statements are true or false. 1. Change management has three different traits which are adapting, controlling and effecting changes. 2. The behavioural approach is used by the managers who want to understand the reactions of their team members during the change process. 3. The role of a change agent is to sustain the organisations current performance and maintain its future performance. 4. The radical change takes place over a long period of time and its objective of the change are small improvements for a successful business process.

Response:

1F, 2F, 3T, 4T1T, 2T, 3F, 4F1T, 2F, 3T, 4FFeedback:

Right choice - Statement 1 and 3 are correct statements. Statement 2 The psychodynamic approach is used by the managers who want to understand the reactions of their team members during the change process. Statement 4 The incremental change takes place over a long period of time and its objective of the change are small improvements for a successful business process are the correct statements.1F, 2T, 3F, 4T

Question:

Which of the following statements are true? 1. Organisational culture is the most critical factor determining an organisations capacity, effectiveness, and longevity 2. Organisational culture improves the cultural effectiveness of an organisation and creates greater synergy among the people 3. Organisational culture deals with precise thinking about what is to be done for the task

and how to execute the task in an organisation 4. The redesigning programme methodology of the organisational culture includes strategic assessment and defining the options as its steps.

Response:

123124Feedback:

Right choice - Statements 1, 2 and 4 are true statements. Statement 3: Precise thinking about what is to be done for the task and how to execute the task in an organisation is the critical success factor for strategic thinking is the correct statement.234134

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Documents

lesser demand size

undertaking temporary reduction

competitiveness majorly depends

james brien quinn

operational efficiency gains

david nortons approach

achieve greater efficiencies

traditional security areas