mcn 2017 managing (or surviving) organization change
TRANSCRIPT
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Managing (or Surviving) Organizational Change
DOUGLAS HEGLEY, JESSE HEINZEN, NIK HONEYSETT, JENNIFER SCHMITT, WILLIAM WEINSTEIN
November 9, 2017
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Change
MCN 201702
If you haven't been part of a structural reorganization, gone through a major downsizing, been challenged with new leadership, or
experienced an inexplicable change in your reporting structure, you're lucky. Your luck will likely run out soon
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Introductions
Diana Walker, Court Jester (Queen
Elizabeth II and Ronald Reagan, San
Francisco), gift of the artist, Minneapolis
Institute of Art, 84.99
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MCN 201704
Hilltop Lair
“somewhere in LA”
The Administrator
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MCN 201705
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MCN 201706
I’ve been on both
sides of the fence of
organisational change
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Douglas Hegley, Chief Digital Officer, Minneapolis Institute of Art @dhegley
6+ years, 20+ years in museums, 27 years in nonprofits
Digital
TransformationSo you
agree?
Of course! Museums don’t
need to worry about this silly
computer stuff. It’s just a fad
among the young folks.
A museum executive
office, circa 1996
Image source: http://bensimonton.com/wp-content/uploads/2017/04/doctor-elephant.jpg
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Agent of change – SECRET AGENT OF CHANGE!
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More like this ...
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Douglas: Themes
MCN 2017010
● People, People, People
● Change isn’t hard, but preparation is
● Helplessness vs. Agency
● Resiliency: Bound and ReboundBoundin’
PixarImage source: https://i.ytimg.com/vi/KOLG-BAvjz0/hqdefault.jpg
The Great American Jack-a-lope says,
“... You still got a body, good legs and
fine feet, Get your head in the right
place and hey, you’re complete!”
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011
Jesse Heinzen
Multimedia Director
17+ years and 5 positions at MNHS
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MCN 2017012
CONSULTANT
Organizational Design
CONSULTANT
CONSULTANTInformation Technology
Digital Marketing
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MCN 2017013
500 Hats of Bartholomew Cubbins, Dr. Seuss (Theodore Geisel), 1938.
Visitor Services
Staff (2007)
Visitor Services
Manager
Corporate Art Loan
Program Assistant
Curatorial
AssistantHead of IT
Head of IT &
Digital
Engagement
Head of Marketing,
Communications, &
Digital Strategy (2017)
Website
Contractor
Jennifer Schmitt
deCordova Sculpture Park &
Museum
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14 500 Hats of Bartholomew Cubbins, Dr. Seuss (Theodore Geisel), 1938.
7 Supervisors
5 Departments
3 Executive Directors
2 Interim Directors
2 Chief Curators
5 Board Chairs
2 Strategic Plans
1 Master Landscape Plan
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15
“You are stronger than you believe. You have greater powers than you know.” -Antiope
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MCN 2017
Bill Weinstein
John H. McFadden and Lisa D. Kabnick Director of Information and Interpretive Technologies.
Philadelphia Museum of Art
016
PMA 20+ years, 34 years in museums, 30th MCN conference
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MCN 2017017
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MCN 2017018
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Major Structural ReorganizationA sense of pending chaos
MCN 2017019
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MCN 2017020
Why?
Ambition / Demand
Resource
● Break Down Silos
● Improve Communication
● Increase Efficiency
● Clarify Staff Roles
● Improve Prioritization & Decision Making
● Bolster Infrastructure
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MCN 2017021
Collections &
Library
Heritage
Preservation
Membership &
Development
Guest
Experience &
Education
Earned
Income &
Guest
Services
Admin &
Support
Services
Native
American
Initiatives
Inclusion &
Community
Engagement
Organizational Design - 2016
Institutional
Policy
● 3 new Executive positions
● Eliminated 5 Directors and created 6 new
● Went from Senior Leadership Team of 20
to Executive Leadership Team of 9
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MCN 2017022
Collections &
Library
Heritage
Preservation
Membership &
Development
Guest
Experience &
Education
Earned
Income &
Guest
Services
Admin &
Support
Services
Native
American
Initiatives
Inclusion &
Community
Engagement
Multimedia
Digital
Learning
Web
Tech
Services
(IT)
Digital
Collection
Services
Organizational Design - 2016
Institutional
Policy
CRM
● 3 new Executive positions
● Eliminated 5 Directors and created 6 new
● Went from Senior Leadership Team of 20
to Executive Leadership Team of 9
● Largely did not change tech areas
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MCN 2017023
Collections &
Library
Heritage
Preservation
Membership &
Development
Guest
Experience &
Education
Earned
Income &
Guest
Services
Admin &
Support
Services
Native
American
Initiatives
Inclusion &
Community
Engagement
Multimedia
Business
Intelligence
Web
Tech
Services
(IT)
Digital
Collection
Services
IT Assessment - 2017
Institutional
Policy
● Consolidate tech groups
● Create CIO position at executive level
● Increase security
● Standardization and prioritization
● Increased investment and resources (not)
Now Also
CIO!
Media and Technology
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MCN 2017024
Collections &
Library
Heritage
Preservation
Membership &
Development
Guest
Experience &
Education
Earned
Income &
Guest
Services
Admin &
Support
Services
Native
American
Initiatives
Inclusion &
Community
Engagement
Multimedia
Business
Intelligence
Web
Tech
Services
(IT)
Digital
Collection
Services
Digital Marketing - 2017
Institutional
Policy
● Transition marketing from largely print-
based strategy to digital
● Refine roles and relationships with M&T
Media and Technology
MarketingNow Also
CIO!
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MCN 2017025
Multimedia
Management
&
Technology
Reorg
Now Also
Fort Snelling
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New Leadership with a Different Vision“When the winds of change blow hard enough,
the most trivial of things can turn into deadly projectiles”
- Sir Harold Macmillan
MCN 2017026
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27
Vision: shared
Process: relatively
transparent
Vision: top-down
Process: opaque,
mysterious
No real plan,
no resources
Tactical plan,
resources assigned
Frustration
Blaming
Sustainable change
Success
No change
Lethargy
Lacking purpose
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A Lack of TransparencyDealing with the uncertainty of a top-down restructuring
MCN 2017028
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Placeholder slide
MCN 2017029
text
A lack of transparency results in distrust and
a deep sense of insecurity - Dalai Lama
Image source: https://pageone.ng/wp-content/uploads/2017/02/opaque-1000x500.jpg
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Downsizingaka “rightsizing” or “rebalancing” or “rationalizing” or “adjusting”
MCN 2017030
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31
Image source: http://ihaveapc.com/wp-content/uploads//2012/05/dilbert-salesman-i13.jpg
Why?
● Reduce expense
● Restructure
● Find efficiencies
But …
● Stress
● Hit to staff morale
● Loss of institutional knowledge
● Hit to reputation
● Negative impact on community
Consider
● Ethical, fair, just?
● Strategic, or just slashing costs?
● Transparency and advance warning?
● Support?
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CluelessnessThe motivation to change is intended to be helpful, but ...
MCN 2017032
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Does it ever feel a little like this?
MCN 2017033
Image source: https://pbs.twimg.com/media/B8NB60QIQAAJgBD.jpg
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When the staff has been left outThat helpless feeling, on the outside looking in
MCN 2017034
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Placeholder slide
MCN 2017035
text
Image Source: https://sciencecouncil.org/web/wp-content/uploads/2016/03/Boardroom-meeting-female-lead.jpg
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Thank you
MCN 2017036
Douglas Hegley @dhegley
Jesse Heinzen @jaheinzen
Nik Honeysett @nhoneysett
Jennifer Schmitt @bantryhill
William Weinstein @wweinstein