md5 intro 27mar
TRANSCRIPT
Dynamic customer engagement
March 2013
marketdeveloper.com
Contents
‣Product family
‣Screenshots
David Bristow Business Development
call: 01784 432 082email: [email protected]
marketdeveloper.com
MarketDeveloper
Client examples
Customers Proposition
‣ Modern integrated configurable ‘app’
‣ ‘Unlocked’, User friendly
‣ Reducing your customer marketing costs
- More effective
- More connected
- More insight
- More controlled
marketdeveloper.com
MD5 Product Family
MD5database
Web Conversation
manager
SalesContact
management & CRM
MarketingCampaigns
Multi-channel
Product family
MarketDeveloper v5
CRMWEB
ConversationManager
ProductsDocument mgmt.
Transaction
Interaction
Contact points
MarketingCampaigns
Selections
Analysis
Multi-channel
Data Loade
r
ETL Templates
Reports
ResultsActivity
marketdeveloper.com
Modules
Base platform:Users, teams and security
modulesFully cloud hostedMD5 Integrated database
CRMStore all you know about a
contact in one place:• Brand touch-points
• Social, home, work, email channels for each person
• Web analytics• All interactions and event
historyManages actions, tasks & call-
lists
Query manager:Data analysis, selection &
reporting for cross-selling
Contact management & CRM
Modules
Base platformUsers, teams and security
modulesFully cloud hostedMD5 Integrated databaseConnect to web sites & data
points
CRM HubAll you know about a contact in
one place:• Brand touch-points
• Social, home, work, email channels for each person
• Preferences• Web analytics
• Profile information• All interactions & contact
historyManage actions, tasks & events
Query managerIdentify new opportunities
marketdeveloper.com
Modules
Base platformUsers, teams & securityFully cloud hostedMD5 Integrated databaseConnect to web sites &
data sources
Multi-channel Campaigns
A complete, scalable campaigning suite:
Web, mail, email, SMSMeasurement & reporting
Query manager:Identify new opportunities
Data Loader:Rules based tool for
populating your database
Marketing edition
CampaignsMulti-
channel
marketdeveloper.com
Modules
Base platform:Users, teams and security
modulesFully cloud hosted
Conversation Manager:New ways to publish &
collect customer information
Create multiple online instances
1:1 dialogue
MD5 Integrated database:
Web data captureMulti point contact
structure
Query manager:Data analysis, selection &
reporting
Web edition: Conversation Manager
Loyalty
•Brand A•Brand B•Brand C
Brand D
•Warranty•Surveys•Transactions•Loyalty
Warranty•Brand B•Brand C
Surveys
•June•July•August
Transactions•Brand E•Brand F
Promotions•Brand A•Brand B
Conversation Manager
Web locations:
marketdeveloper.com
Modules
Base platform:Users, teams and security
modulesFully cloud hosted
Conversation Manager:New ways to publish &
collect customer information
Create multiple online instances
1:1 dialogue
MD5 Integrated database:
Web data captureMulti point contact
structure
Query manager:Data analysis, selection &
reporting
Web edition: Conversation Manager
Conversation Manager
marketdeveloper.com
Joined up world...
Customer engagement
Call centre
ContactClicks
Stock & Products
Web/sales/ service
Status
Leads
ESP
Broadcast
Websites Transactions Web Analytics Affiliates Legacy/purchased
Data sources
marketdeveloper.com
Better marketing at lower cost
‣Multi-platform
‣Connects to all your touch-points
‣Cloud based
‣Monthly fee
‣Regular updates and upgrades
‣Pre-built, and highly configurable
‣Comprehensive applications suite
marketdeveloper.com
SCREEN SHOTS
marketdeveloper.com
Unlimited contact points & channels
marketdeveloper.com
Event / contact
marketdeveloper.com
Sales pipeline report
marketdeveloper.com
Call lists
marketdeveloper.com
Configurable profile info
marketdeveloper.com
Sales activity report