meals on wheels survey on... · web viewthis information will help us with service improvement and...

Meals on Wheels Survey

2016

Survey designed in collaboration with Meals on Wheels Victoria and RMIT University as part of a student placement at Moreland City Council with Social Work students Zheng Cong and Natalie Alfonso. A special acknowledgment to Karen Walsh for her contribution and

supervision.

Meals on Wheels Survey 2016

Introduction

Every year 53,000 people in Australia receive Meals on Wheels. We believe it is important to provide opportunities for clients to give feedback on the service and make suggestions for improvements.

The following survey has been developed to give you the opportunity to comment on your experience as a recipient of the Meals on Wheels service. We would like to know how the service supports you to maintain health and wellbeing and how it allows you to build on existing strengths in order to maintain independence. We would like to know what other support systems you receive and your satisfaction level with our meals and overall service.

This information will help us with service improvement and future planning. All responses will be treated confidentially and in this context we are providing a stamped addressed envelope for you to return the completed survey.

We thank you in advance for your time and attention and look forward to hearing what you have to say about Meals on Wheels.

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Demographics

In this section, we are asking a few simple questions to get an understanding of who is receiving Meals on Wheels and where you live.

1. Gender Female Male

2. Age

Under 60

years

60-64

years

65-69

years

70-74

years

75-79

years

80-85

years

Above 85

years

3. In which suburb do you live? Abbotsford Carlton North Alphington

Burnley Clifton Hill Collingwood

Cremorne Fairfield Fitzroy

Fitzroy North Princes Hill Richmond

4. How many people live in your household?

1 2 3 4 5 or above

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Support

The purpose of this section is to help us get a better understanding of your strengths, difficulties and support networks. This information will help us with service improvement and future planning.

5. How do you get around when you go out? (e.g. shopping, visiting, socialising) Tick all that apply.

I walk

I drive

I am a passenger when my partner/carer drives

I am a passenger when a family member/friend drives

By mobility scooter

Public transport

Taxi

Assistance of community transport services

I don’t get out of the house

Other, to be specific_________________________

6. Apart from Meals on Wheels, do you receive any other services from the [Insert name of service here]

Yes -please go to Q7 No- please go to Q9

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7. Which services are you receiving?

Personal Care Assistance

Nil Every day Three times a week Once a week

Once fortnightly Once a month It varies

Domestic Assistance with housework

Nil Weekly Fortnightly Monthly

Domestic Assistance with home maintenance


Social Support Individual (eg. Carer takes you shopping)


Community Transport


Other Food Services (e.g., Food Advice, lessons and training)

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8. Do you receive any support from agencies OTHER THAN [Insert name of service here]

Yes –please, go to Q9 No –Please, go to Q11

9. Who provides this support? Tick all that apply.

Partner /Spouse In-laws Children

Grandchildren Friends Carer

Formal services (i.e. DVA or Home Care Package)

Other, please specify ______________________________

10.What sort of support do you receive? Tick all that apply.

Cleaning/Vacuuming/Laundry

Someone helps me cook at home

Meals at community centres/senior clubs

Personal Care

Gardening

Shopping assistance

Medication administration

Half-price Taxi Voucher

Other, please specify______________________________

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Meals on Wheels

This section is specifically about Meals on Wheels. We want to know why you chose to receive Meals on Wheels and how it may have helped you. We also want to know how you feel you would be coping if Meals on Wheels was not available. This is so we can better understand the importance of Meals on Wheels and how we can improve the service.

11.Why did you first start getting Meals on Wheels? Tick all that apply.

I couldn’t cook every day

I had been in hospital

I was too ill/unwell to cook

Grocery shopping was too hard/tiring

I didn’t want to cook any more

I had no way to get to the shops for food

I was not interested in food and didn’t cook for myself

I need a special diet (eg. Diabetic, Gluten Free)

I was in too much pain to cook

I don’t know how to cook

Other (please specify): ________________________________

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12.How long have you been receiving meals on wheels?

Less than

1 month

1 - 3

months

4 - 6

months

7 - 11

months

1 - 5

years

6 - 8

years

9 years or

more

13.How many meals do you receive per week?

1 2 3 4 5 6 7

14. In addition to the Meals on Wheels, how do you manage other meals? Tick all that apply.

I cook the meals

Spouse/carer cooks the meals

I make snacks

Spouse/carer makes snacks

Meals are prepared by family or friends

Frozen meals from local supermarket

I order delivered take-away/ fast food

I don’t eat anything

I make the meals on wheels last all day

Other, please specify____________________________________

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15. In the past, have you ever cancelled Meals on Wheels for an extended period of time of a few months or more?

Yes- please go to Q16 No-please go to Q18

16.Why did you cancel Meals on Wheels?

I was able to cook again

I could do grocery shopping again

I learned how to cook

The taste of the meals was unsatisfactory

I don’t like strangers coming to my house

My family/friends provided help with cooking

I was in hospital/respite/rehabilitation centre for a few months

Other, please specify_____________________________________

17.What made you resume meals on wheels?

I was struggling to cook for myself

I had been in hospital

Grocery shopping was too hard/tiring

I didn’t want to cook any more

I had no way to get to the shops for food

I was not interested in food and didn’t cook for myself

I feel safe when I have someone checking on me

My family/friends are no longer able to help

I am not able to cook healthy food

I don’t have any other choices

I was in hospital/rehab

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Other, please specify___________________________________

18.What is important to you about Meals on Wheels? Tick all that apply.

It helps me stay healthy

I can keep living in my own home

I eat better

I feel safer because if I don't answer the door someone will look for me

I feel safer because someone is seeing me more often

I like that I can talk to someone during the week

I was too heavy and lost weight

I was too thin and gained weight

The meals are more nourishing than what I would cook

My family feel better because they know I am eating well

My family feel better because they know someone is checking on me

My family have more time to help me with other things

My health has improved after being unwell

The driver sometimes invites me to the centre which means I get out of the

house

The driver sometimes invites me to the centre which means I get to meet

people

Other, please specify _______________________________________

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19.What impact would it have on your life if you could not access Meals on Wheels? Tick all that apply.

I wouldn’t be as healthy

I wouldn’t be able to keep living in my own home

I wouldn’t eat as well

I wouldn’t feel as safe without someone to check on me

I would feel more alone without the regular contact from drivers

It wouldn’t be able to maintain a healthy weight

I wouldn’t be receiving as much nutrition

My family would be more worried about me

My family would have to help me more

Other, please specify__________________________________

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About the Food

The following are simple questions about the food you receive from Meals on Wheels. There is also a space for your own recommendations and thoughts. We look forward to hearing what you have to say.

20.The cost per meal is?

Cheap Reasonable Too expensive

21.The portion size of the 3 course meals on wheels food is usually?

Too large Just right Too small

22.The taste of the 3 courses is usually?

Excellent Good Acceptable Poor

23. I am happy with the choice of meals that are available?

Every time Most times Sometimes Never

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24. I am happy with how the meals arrive, how I have to open them and how the food looks?

Packaging

Every time Most Times Sometimes NeverEasy to Open

Every time Most Times Sometimes NeverPresentation of the food

Every time Most Times Sometimes Never

25.Overall, how satisfied are you with the meals?

Very satisfied Satisfied Neutral Dissatisfied Very

dissatisfied

Your recommendations for improvements for Meals on Wheels:

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15


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