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This Week:

CPR Lunch & Learn 2

Medic Celebrates

Two Patient

Reunions

3

Salute to Heroes Game

4

February InService Dates

5

Medic Family Fun Night

6

February Compliance Training Sessions

7

Training Schedule 8

Medic Calendar 8

News From The Front Line February 13, 2012

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

February 15th

2012 Stars of Life

Nominations Due

February 17th

January Makeup

InService

0800—1200

Medic invites everyone to participate

in this year’s 2012 Stars of Life

nomination process.

The American Ambulance Association’s

Stars of Life program recognizes and

honors the dedication of ambulance

services and professionals — people

that stand out in every area of the

industry (this honor includes ALL

employees: Paramedics, EMT’s,

Telecommunicators and all other

Agency Support). The selected 2012

Stars of Life nominees will represent

the Agency in Washington DC in early

May. Nominated employees should be

recognized for overall excellence within their position at Medic.

How Do I Nominate Someone?

It’s easy!

Send your nominee’s name and a brief (½ page minimum) description of why they

should represent Medic, to your immediate supervisor Please submit nominations for Stars of Life to your immediate supervisor by

Wednesday, February 15th at 5:00 pm

Check out the new 2012 Stars of Life commercial on MedTV!

Contact your immediate supervisor and submit your nominations today!

To view past Medic Stars of Life recipients, please visit our website www.medic911.com/stars_of_life.

2012 Stars of Life Nominations Due Wednesday!

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American Heart Month celebrations continued last week with

Medic’s Latino Community Outreach Committee. Paramedic

Adamo Riascos and EMT Lester Oliva spoke about the meaning

and importance of heart month on a local Spanish-language radio

station. Callers were interested to learn they were more at risk

for heart disease than they thought and that changing their daily

lifestyle habits can easily decrease their risk of heart disease.

Medic’s Lucky Hearts Campaign has also been asked to participate in a community heart health fair hosted by CMC-

University. “… And The Beat Goes On” community heart health fair will offer free heart health screenings, interactive

exhibits and giveaways to participants at Northlake Mall. The Lucky Hearts Campaign will be there to educate the community

about the importance of bystander intervention and knowing CPR and AED use. “… And The Beat Goes On is free, open

to the community and will be held next Saturday, February 18th from 11:00 am—3:00 pm.

Hope to see you there!

Celebrating Heart Month 2012

What would happen in the

event of a medical emergency

in your home?

Do you know CPR?

Could you administer CPR

to your loved ones?

Medic invites all employees

to attend a CPR Lunch & Learn event in honor of

Heart Month 2012. The event is geared toward anyone

who is unfamiliar with and would like to learn CPR.

Please join us Thursday, February 23rd,

11:30 am in the Annex building, Conference

Room 4 on the 2nd floor.

Did you know that 80% of cardiac arrests happen in the

home? Save the date and learn how to save a life!

Lunch will be provided and all participants are eligible to

win prizes! Sign up sheets are in the break rooms at Post

100 and the Annex building, or send an email to Katie

Rutland at katier@medic911.com.

CPR Lunch & Learn Event

Eating healthy while on the road is not

always an easy task. Fortunately, several

local restaurants offer great healthy

options AND discounts to Medic

employees! As part of the Heart Month

2012 campaign, Medic will highlight local

restaurants that offer healthy eating

options while on the road.

Featured Restaurant: Jersey Mike’s Subs Medic Discount Rate: Discount with Medic employee

badge varies by location Location: 6 Mecklenburg County locations offer Medic

employees a discount, for the full list, visit the Employee Discounts section of the extranet.

What makes this restaurant heart healthy:

Fresh ingredients & make any sandwich into a salad for a lower carb option!

Heart Healthy Meal Suggestions: Turkey Breast & Provolone Sandwich

Baja Chicken Wrap

The Veggie Sandwich

Make sure to check out all the other great restaurants that offer Medic employees discounts on the Employee Discounts section of the new Extranet homepage.

Healthy Eating on the Road

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The work of three Medic field employees was celebrated

last week with two separate patient reunions.

On Monday, February 6th, Paramedic John Fisher was reunited

with Tom McCann. Mr. McCann suffered a heart attack and

collapsed while speaking with his daughter’s driver’s education

instructor outside Providence High School in August 2010. That

instructor, John Potts, initiated CPR. That action likely saved Mr.

McCann’s life.

Once the Medic crew arrived on scene, Code Cool was initiated,

and Mr. McCann was rushed to the cath lab at CMC Main.

During the reunion, Mr. Potts was given a Lucky Hearts award for

his bystander intervention. And then Fisher went one step

further, by taking off his ROSC pin, and giving it to Mr. Potts,

to honor his heroic efforts.

Fisher says he knew that day Mr. McCann would survive,

and that’s exactly what he told his family. Mr. McCann, a husband and father of five children, reports he has made a full

recovery and says he knows it is because of the actions of Mr. Potts and the Medic crew. Look for local media coverage of

the reunion coming soon on our online media gallery: http://www.medic911.com/extranet/video_gallery_news.

Medic Celebrates Two Patient Reunions

Medic Paramedic John Fisher (R) speaks to Charlotte media about the meaning and

importance of his ROSC pin. He was reunited with patient Tom McCann (L) and

bystander John Potts (Center) on Monday, February 6th as a part of celebrations for

American Heart Month.

Patient Reunion Number Two

On Tuesday, February 7th, Paramedic Kim Marlowe and EMT

Renee Canup had an emotional reunion with a patient. James

McLaurin and his family were brought to Medic to speak to a

group of regional EMS Agencies and representatives from both

hospital systems during a meeting about the National Cares

Registry and community response to bystander CPR. Marlowe

and Canup were asked to attend for a patient reunion,

however Mr. McLaurin and his family had no idea the reunion

was going to take place. It was a great, and tearful, surprise to

them when Marlowe and Canup were introduced.

Mr. McLaurin collapsed in August 2010 while mowing his lawn.

He managed to crawl into his home where his wife found him.

The call was a very challenging one and a positive outcome

was questionable.

Marlowe says she had just finished Focused Cardiac Arrest

training, and says that made a big difference in the save. She says it taught her to stay on the chest as much as possible, and

she says she did that, and didn’t give up.

The family said the Medic crew was the missing piece to the puzzle they were working to complete from that day, and they

were thankful for the reunion.

Medic EMT Renee Canup (L) and Paramedic Kim Marlowe (R) surprised patient James

McLaurin and his family during a conference Tuesday at Post 100. The grateful family

said in this case, the chain of survival worked perfectly, from start to finish.

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Be sure to mark your calendars and join us for the 7th annual

Salute to Heroes game on Saturday, March 11th at Time

Warner Cable Arena.

The cost of game tickets are $10 or $20, depending on seating.

You get two games for the price of one! First, there is the

Charlotte Checkers game. During the Checkers game, there will

be several special activities in place to honor and recognize our

outstanding employees.

The second game is where we take to the ice!

Come support Medic and the Charlotte Fire Department as they

prepare to defend their championship title against the Charlotte

-Mecklenburg Police Department (CMPD) and the Mecklenburg

County Sheriff’s Office.

To purchase your Salute to Heroes tickets, please contact Katie

Rutland at katier@medic911.com or ext. 6021 in the PR

department. Thank you.

7th Annual Salute to Heroes Game

Let’s keep up the GREAT work!

As we closeout the FINAL month of the current

tracking period, all Medic employees are encouraged to

be mindful of the following key points:

The group performance pay program is heavily

tied to overall patient satisfaction.

Teamwork Between EMS Personnel is

the #1 driver of overall patient

satisfaction

Regardless of the type of medical concern a

patient we treat is dealing with, they still judge

the level of service they receive and they very

well may end up on the other end of one of our

patient satisfaction surveys.

Use AIDET on every call

Treat your partner and the other first responders on scene with the same level of respect and teamwork – it does

matter

Be mindful of what you say and how you react to everyone in the room

Your actions in the coming weeks can positively or negatively influence the final results of this current tracking period.

Thank you to everyone for your hard work and let’s continue to stay focused. Great job!

Performance Pay Update

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Please be advised of the upcoming

dates and times for the February

sessions of Medic InService.

Be sure to register for ONE of the

sessions listed. All employees must

be in uniform. Each Medic InService

session will be held in the Medic

Auditorium.

Please contact a member of the

Medical Services department if you have any questions

February InService

Please be advised that the makeup sessions for January

InService are as followed:

Friday, February 17th 0800 – 1200 (Medic Auditorium) Monday, February 20th 1200 – 1600 (Medic Auditorium) Please contact Sam Barnes at

samb@medic911.com or via

ext. 6143 if you have any

questions about the January

InService makeup sessions.

Thank you.

January Makeup InService

Congratulations to Lee McGruder and Kristi Rhinehart. Winners of the HIPAA Challenge Puzzle!!

Answer:

The Acceptable Use Policy can be found on the Extranet!

HIPAA Challenge Puzzle Winners

February

February 21st 1800—2200

February 23rd 1200—1600

February 24th 0800—1200

February 27th 0800—1200

1800—2200

February 29th 1800—2200

The Scheduling department is happy to answer your payroll

and/or timecard-related questions. Employees are

encouraged to send their payroll/timecard questions or

correction requests to scheduling@medic911.com.

Please be sure to include both the date(s) and the number

of hours in question.

**REMINDER: Medic employees are required to

complete a yellow form in the event of a missed punch.

Field employees must clock in and out for your shift.**

Payroll or Timecard Questions

HIPAA Puzzle Challenge Winner, Lee McGruder

HIPAA Puzzle Challenge Winner, Kristi Rhinehart

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The next Medic Family Fun Night will take place on Saturday, March 17th as the Bobcats

take on the Toronto Raptors.

Children of Medic employees will be able to participate in the pre-game festivities through advanced

registration and everyone will receive Lower Level Seating.

Employees who are interested in attending Medic Night can sign up for tickets by contacting Nikkie

Perry at nikkiep@medic911.com.

Please be sure to read the important Medic Night event details below:

Medic Night is only limited to Medic employees and their immediate family members (significant others and children)

There is a maximum limit of SIX tickets per family

The ticket cost is $8 per person; food vouchers will be included

Payment must be in the form of a check made payable to Medic OR cash by WEDNESDAY,

MARCH 7TH. No payroll deductions.

Children between the ages of 5—13 are eligible to participate in pre-game, on-court activities (up to 40 kids total)

Please be sure to register your child/children by name and age with Nikkie Perry when purchasing tickets if you want

them to participate in the pre-game activities

ALL attendee names must be provided as part of your registration

Wristbands will be provided to Medic employees for all children who are registered to participate in the pre-game

activities along with tickets/food vouchers

Kids must have their wristbands on to participate in the pre-game activities

Everyone involved in pre-game activities must arrive at the Time Warner Cable Arena no later than 6:00 pm

If you have any questions about the March 17th Medic Night, please contact Nikkie Perry at

nikkiep@medic911.com.

Medic Family Fun Night!

Sign–Ups Start THIS WEEK!

Medic’s Wellness Committee wants to help you make this the year to lose weight, get in shape and live a healthy lifestyle.

Employees have the chance to achieve their fitness goals and WIN UP TO $1000.

Space in the new program will be limited.

Learn more about Weightmania & enroll up with a member

of the Wellness Committee in the Medic Gym during one of

the times listed below:

Monday, 2/13-Thursday, 2/16:

0500-0700; 1200-1300; 1700-1900

Friday, 2/17:

0500-0700; 1200-1300; 1700-1900

2012 Medic Fitness Challenge

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Required Employee

Attendance

Thomas Brake, Amber

Brock, Anthony Carriker,

Michelle Correll,

Patrick Crane,

Katie Currin,

Veronica Davis,

Janice Dellinger,

Michael Dudkowski,

Jorge Figueroa,

John Fisher, Jeffrey Franz,

David Garber,

Tracy Gaskins,

Ralph Giuliano,

Renee Goldfarb,

Sanders Guignard, Kathy

Houston, Christy Iyoob,

Pamela Jackson,

Abby Jones, Matthew Lewis, Ronald Patterson III, Jamal Peay, Jeff Perkel, Kimberly Phillips,

Michael Rider, Jose Rivera, Tina Robedee, Toby Robinson, George Ross, Karen Sherard, Heather

Smith, Stacen Smith, Benjamin Specht, Trevor Taylor, Pat VanDyk, Corinne Walser and

Jonathan Wise

**Please Note: If your ARD was in January and you did not attend a January class you must contact Amy Johnson

and attend a February class.**

Information Updates: The duration of the Medic Safety & Compliance Training sessions is now six instead of eight hours. This will still be

a paid day and each employee with an ARD in that month must attend

Administrative Employees (those who do are not also EMT/Paramedics) must attend the first 2 ½ hours of

class

Please contact Risk & Safety Specialist, Amy Johnson, if you have any questions or concerns about the February

Compliance Training sessions at ext. 6095 or via e-mail at amyj@medic911.com

February Compliance Training Sessions

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Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

2012 Training Schedule PRE-REGISTRATION IS MANDATORY FOR ALL CLASSES. ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2012 AHA

Refresher Classes at CPCC

To register, call CPCC at 704.330.4223

All classes will be held at CPCC’s CENTRAL

CAMPUS in the BELK Building.

Actual classroom number will be given at time of pre-

registration

A minimum of 10 students is required for each class.

March 1st

EMT FISDAP will begin. Please

stay tuned to the Medic

Dispatch for more information.

February 2012 Sun Mon Tue Wed Thu Fri Sat

1 A

Heart Month 2012

Begins

2 A 3 B 4 B

5 B 6 A

Cardiac Arrest Patient

Reunion

1015

Bay Area—Post 100

7 A CPR Training

0800—1200

ACLS Training

1300—1700

PALS Training

1800—2200

8 B

CPR Training

0800—1200

ACLS Training

1300—1700

PALS Training

1800—2200

9 B

10 A 11 A

Medic Night

Time Warner Cable Arena

Starts at 1900

12 A 13 B

14 B

15 A

2012 Stars of Life Peer Nominations

Due

16 A

17 B

January Makeup InService

0800—1200

18 B

19 B 20 A

January Makeup InService

1200—1600

21 A

February InService

1800—2200

22 B

23 B

February InService

1200—1600

24 A

February InService

0800—1200

25 A

26 A 27 B

February InService

0800—1200

1800—2200

28 B 29 A

February InService

1800—2200