medic dispatch - january 17, 2012

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This Week:

Airport Coverage

Update 2

Code Rupture 3

AHA Classes at CPCC

4

January InService Dates

5

How to Check Your Timecard

6

Restricted Access: IT Department

7

Training Schedule 8

Medic Calendar 8

News From The Front Line January 17, 2012

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

January 16th

MLK Holiday

Medic Offices Closed

January 17th

Compliance Testing

0700—1600

January InService

1800—2200

January 19th

January InService

1800—2200

January 20th

January InService

0800—1200

It’s that time again!

Medic is excited to announce the first of two 2012 Medic

Nights at the Charlotte Bobcats/Time Warner Cable Arena.

The next Medic Family Fun Night will take place on

Saturday, February 11th as the Bobcats take on the Los

Angeles Clippers.

Children of Medic employees will be able to participate in the

pre-game festivities through advanced registration and

everyone will receive Lower Level Seating.

Employees who are interested in attending Medic Night can sign up for tickets by contacting

Nikkie Perry at [email protected].

Please be sure to read the important Medic Night event details below:

Medic Night is only limited to Medic employees and their immediate family members

(significant others and children)

There is a maximum limit of SIX tickets per family

The ticket cost is $8 per person or a maximum cost of $24 per family; food vouchers will

be included

Payment must be in the form of a check made payable to Medic OR cash

by WEDNESDAY, FEBRUARY 1ST. No payroll deductions.

Children between the ages of 5—13 are eligible to participate in pre-game, on-court

activities (up to 40 kids total)

Please be sure to register your child/children by name and age with Nikkie Perry when

purchasing tickets if you want them to participate in the pre-game activities

ALL attendee names must be provided as part of your registration

Wristbands will be provided to Medic employees for all children who are registered to

participate in the pre-game activities along with tickets/food vouchers

Kids must have their wristbands on to participate in the pre-game activities

Everyone involved in pre-game activities must arrive at the Time Warner Cable Arena no

later than 6:00 pm

If you have any questions about the February 11th Medic Night,

please contact Nikkie Perry at [email protected].

Medic Family Fun Night!

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On January 1st we began delivery of EMS coverage in the Charlotte airport

terminal. Here are the details:

Two crews will work at the airport each day. The first crew will be identified as

MEDIC 721 and will work 06:00 – 18:00; the second crew will be MEDIC 722 and will

work 10:00 – 22:00. Airport Police will continue to provide EMS coverage from 22:00 – 06:00 or anytime our units are unavailable to respond to an incident.

All operations for EMS at the airport will be conducted on channel MEC-OPS-13. All units coming to the airport to

transport a patient will be assigned to this channel when 721 and/or 722 are on duty. Airport Operations will monitor this channel and will be identified as “Airport Control” or “Airport Operations”.

While MEDIC crews are on duty all incidents at the airport terminal area will be dispatched as 5501 Josh Birmingham

Parkway. Units coming to transport will need to ensure they understand where they are responding. The 4416 Rental Car

Road address will not be utilized when a transport unit is needed to respond onto the ramp under escort from Airport Operations.

When transport units respond to the upper level, airport crews will normally move the patient out to the public area and

meet the transport unit just inside the A, B, C, or D doors. A “stretcher swap” can occur.

Unless requested by an airport unit, transport units will only be dispatched as part of the initial call assignment for Delta and

Echo level responses.

Units will be requested to stage at 4200 Rental Car Road across from the exit for the cell phone lot (a vacant rental car

lot). The airport unit or CMED will advise the ambulance when and where to meet for patient transfer.

Please contact Supervisor of Emergency Preparedness & Special Operations, Michael Stanford at ext. 6230 or via e-mail at

[email protected] if you have any questions about the latest Airport Coverage Update.

Airport Coverage Update

Remaining 2012 Medic Holidays

Good Friday Friday April 6

Memorial Day Monday May 28

Independence Day Wednesday July 4

Labor Day Monday September 3

Thanksgiving + Day After

Thursday & Friday

November 22

November 23

Christmas Holiday + One Day

Monday &

Tuesday

December 24 December 25

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In the coming months, CMC will be instituting a

new algorithm called “Code Rupture.” This algorithm

pertains to patients Medic may transfer from

outlying facilities that are experiencing a leaking or

ruptured aortic aneurysm (AAA). The changes for

us involves the disposition of these patients on

arrival at CMC.

The procedure is as follows:

1. Crew will be notified at sending facility of

“Code Rupture”.

2. Patient will be managed as needed by the

attending crew.

3. On early encode to CMC, please make

them aware as to the patient’s hemo-

dynamic status.

If the patient is

hemodynamically stable (BP > 80) the patient will be delivered to the ED as usual.

If the patient is hypotensive (BP <80 for >10 mins.), you will be escorted to the OR by

security or someone from the ED.

4. Manage the airway via BVM/OPA only. DO NOT place ANY other airway adjunct.

5. If the patient arrests in transit then “Code Rupture” is cancelled and the patient is treated per Signal 9 protocol.

Code Rupture

Medic continued to experience tremendous call volume as we closed out the final month of 2011!

A total of 8,864 calls were received by our Telecommunicators. Below are the top 10 call categories logged by CMED

during the month of December:

Unconsciousness/Fainting — 765 Traffic Accident — 764 Breathing Problems — 717 Sick Person — 714 Chest Pain — 660 Falls/Back Injury (Traumatic) — 526 Abdominal Pain — 335 Convulsion/Seizure — 302 Unknown Problem — 296 Assault — 248

The Medic Dispatch would like to thank all of our talented EMTs, Paramedics and Telecommunicators for continuing to

provide excellent patient care. A special thank you also goes to all support staff who make sure our teams are prepared

with the tools and resources needed to do their jobs everyday. To view all of the December stats, please visit

www.medic911.com/response_data.

December Call Volume

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The months of December—February often bring some of most inclement weather

conditions to our area. As we continue operations through the cold weather, please be

mindful of Medic’s Inclement Weather Policy below:

Policy

The nature of Medic’s role and service to the community mandates continuous

operational ability. Employees who work in functions essential to the 24-hour operations

of Medic, or in functions determined essential by their department director, must maintain their regular work hours during

inclement weather. For other employees, Medic will observe Mecklenburg County’s operating hours during severe weather.

Procedure

During periods of inclement weather, all non-essential employees shall access the official information by calling

Mecklenburg County’s Employee News Now phone line at 704.336.3636 or by monitoring broadcast media.

It is the employee’s responsibility to call and confirm anytime there is a question regarding changes to the Agency’s

operating hours during severe or inclement weather. In times of emergencies or declared disasters, the Agency may require

non-operations personnel to report to work, in support of the emergency services we provide, even when other local

government offices are closed.

To access the complete version of Medic’s Inclement Weather Policy, please visit www.medic911.com/extranet/inclement-

weather.

Medic’s Inclement Weather Policy

Medical Services has been working very hard with CPCC to iron out some of the hiccups when attempting to register for

AHA classes. Listed below are the January classes now open for registration. Please be sure to call 704.330.4223 to

register based on your schedule availability.

The February classes (February 7th and 8th) are still being offered. Unfortunately, registration has not yet opened for these

classes (which will be held). Please be on the lookout for further communications notifying employees when the February

classes will be open for registration. Please contact Sam Barnes at [email protected] if you have any questions about the

January and/or February AHA classes at CPCC.

CPR CLASSES

Jan 21st (8:00 am to 12:00 pm) Course #: EMT 7402 01

Jan 30th (1:00 pm to 5:00 pm) Course #: EMT 7402 02

Jan 31st (1:00 pm to 5:00 pm) Course #: EMT 7042 03

ACLS CLASSES


Jan 30th (8:00 am to 12:00 pm) Course #: EMT 7207 02


PALS CLASSES


Jan 30th (5:00 pm to 9:00 pm) Course #: EMT 7208 02

Jan 31st (8:00 am to 12:00 pm) Course #: EMT 7208 03

AHA Classes at CPCC

5

Medical Services has now completed a reference card for

each medication we carry. Each employee is strongly

encourage to review the new reference cards prior to the

start of January InService.

The new reference cards can be found in PDF format on

the Extranet located directly underneath Patient Care

Protocols. If you are have any questions or are unable to

view/download the reference cards, please contact Trevor

Taylor at ext. 6025 or via e-mail at

[email protected].

As a reminder, both the reference cards and protocols may

be accessed as followed:

Log into “My Medic” from the medic911.com home page.

Click the Training and Education tab at the top of the page

Click on Professional License Requirements on the left side of the page.

Scroll to the bottom of the page to find each document.

Medication Reference Cards

Please be advised of the dates and times for the January

sessions of Medic InService below. Be sure to register

for ONE of the January sessions. Sign-up sheets are

located in the Bay Area near the door to Scheduling.

All employees must be in uniform. Each Medic InService

session will be held in the Medic Auditorium.

Please contact a member of the Medical Services

department if you have any questions.

January InService Dates

January 17th 1800—2200



January 23rd 0800—1200

1800—2200


In order for our patient transports to be billed

properly, it is imperative that all crew members listed

on a patient care report have the correct certification

level listed. We are currently refining the process to

capture and update certification levels within Siren

when upgrades (EMT to Paramedic) occur. Medical

Services is aware that a number of employees have

certification levels that are incorrect when you initially

log in (these should be corrected, very soon).

While a process is being developed to ensure that

upgrades are captured and updated in Siren, we are

asking that all employees ensure that your

certification level is correctly listed when you

log in. If it is not correct, you can change it

during the log in process. This will have to be

done every time you log in until the crew level is changed on your Siren account.

If you are listed with the wrong certification when you initially log in to Siren, please send an e-mail to

[email protected] and changes will be made to your account to reflect correct the default level. As always, if you have

any other questions regarding Siren, please feel free to contact Brian at ext. 6142or via e-mail at [email protected].

Siren Tablet Log-In Notice

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The Scheduling department is happy to answer your payroll

and/or timecard-related questions. Employees are

encouraged to send their payroll/timecard questions or

correction requests to [email protected]. Please

be sure to include both the date(s) and the number of

hours in question.

**REMINDER: Medic employees are required to

complete a yellow form in the event of a missed punch.

Field employees must clock in and out for your shift.**

Payroll or Timecard Questions

One-day a week training sessions, dedicated to Annual

Compliance Training, have begun this month. The training

will consist of OSHA, Corporate Compliance, HIPAA, etc.

Field crews will attend the full 8-hours of training, while

Admin employees will attend the second half of the class.

Anyone who has an ARD in that month is required to

attend ONE of the training sessions during that month.

Annual Reviews will be affected if Annual

Compliance Training is not attended in the month

of your review. Below are the dates/times of the January

sessions that will be in the Admin Conference Room:

Jan 17th 0700-1600 • Jan 25th 1000-1900

Employees scheduled for January attendance are: Michael

Baxley, Missy Caldwell, Todd Childers, Jason Crump, Mariann Earwood, Reza Jarrahizdeh, Shawn Kersey,

Ryan Lowe, Amanda Mackey, Steve McAuley, Nikkie Perry,

Kenny Phillips, Tom Porcelli, Adamo Riascos, Bryan

Runyan, Chris Simmons, Jamie Stanford, John Stroup, Cliff Tavares, Brian Thomas and William Walton.

Medic Annual Compliance Training

Medic employees have the ability

to access and review their

timecard for any possible errors

before payroll is processed.

Here are two ways employees can

check their timecard:

In the Crew Lounge

Click on the Kronos desktop icon

Log into Kronos with your Medic user name and password In the My Information tab, select My Timecard

From the Medic Homepage

Click on My Medic Log into the Extranet with your Medic username and password Select Kronos and log in using your Medic username and

password In the My Information tab, select My Timecard

How to Check Your Timecard

Coming in February:

Medic’s Wellness Committee wants to help you make this

the year to lose weight, get in shape and live a healthy

lifestyle. Employees have the chance to achieve their fitness

goals and WIN CASH.

Space in the new program will be limited.

Look for details in upcoming issues of the Medic Dispatch

and around Post 100 & the new annex building.

2012 Medic Fitness Challenge

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Restricted Access: IT Department

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

2012 Training Schedule PRE-REGISTRATION IS MANDATORY FOR ALL CLASSES. ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2012 AHA

Refresher Classes at CPCC

To register, call CPCC at 704.330.4223

All classes will be held at CPCC’s CENTRAL

CAMPUS in the BELK Building.

Actual classroom number will be given at time of pre-

registration

A minimum of 10 students is required for each class.

FISDAP Test Results will be

forthcoming.

January 2012 Sun Mon Tue Wed Thu Fri Sat

1 A 2 B

New Year’s Day

Holiday


3 B 4 A

Compliance Training

0700—1600

5 A

6 B

7 B

8 B 9 A

10 A

Scope of Practice Testing

1300—1700

Compliance Training

1000—1900

11 B


0900—1500

12 B


0900—1500

13 A 14 A

15 A 16 B

MLK Holiday


17 B

January InService

1800—2200

Compliance Training

0700—1600

18 A

19 A

January InService

1200—1600

20 B

January InService

0800—1200

21 B

22 B 23 A

January InService

0800—1200

1800—2200

24 A 25 B

January InService

1800—2200

Compliance Training

1000—1900

26 B 27 A 28 A

29 A 30 B 31 B

medic dispatch - january 17, 2012

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