1

This Week:

Mandatory

Attendance: April

InService

2

Scope of Practice

Dates 3

Burnette/Nobles

Safety Award 4

March Birthdays 5

Employee

Commendations 6

March

Corporate

Compliance

7

Training Schedule 8

Medic Calendar 8

News From The Front Line March 18, 2013

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

March 20th

FISDAP Testing

0900, 1300 & 1800

Vehicle Security

News media outlets

from across the

country have reported

an increase in the

number of reported

cases of stolen

ambulances. In

February, more than a

dozen ambulances were

recovered from a scrap

yard in Houston, TX.

Earlier this month, an ambulance was stolen in Pennsylvania while crews were caring for a

patient.

Reports of stolen ambulances have not just been isolated to other parts of the country. State

officials have issued a warning to EMS providers as recently as last week after three full size

ambulances were stolen in Greenville, NC.

The theft of ambulances has resulted in monetary damages, complete destruction of vehicles

and, tragically in at least one case, the loss of life. The occurrence of stolen ambulances

happens more often than you may realize. The common factor in all reported cases is that

the vehicle was left running, unattended and unsecured.

Medic would like to take this opportunity to strongly encourage employees to always follow

Medic’s policy on Vehicle Security when in operation of an Agency asset. The policy clearly

states that “Unattended EMS vehicles will be locked at all times unless the crew is working

in the immediate vicinity (100 feet) of the vehicle and the vehicle is under direct

observation.” The policy goes on to read that, “Any parked, unoccupied EMS vehicle (on or

off a call assignment) will be shut off and secured.”

To view Medic’s Vehicle Policy in its entirety, please log onto the Extranet, click on the

Safety sub-header, click on Operating Agency Vehicles and click on Agency Vehicle

Policy.

Awareness and adhering to Agency policies are key to preventing the occurrence of stolen

Medic ambulances. Thank you for cooperation and continued commitment to excellent

patient care.

2

Effective Immediately

All Agency Philips MRx cardiac monitors have been assigned to specific units.

With this in mind, there are a few changes in the process and its management as related to how we operate and manage

cardiac monitors. In order to assure we have complete accountability for all monitors and their locations, monitors can

no longer be interchanged between units. All monitors have been relabeled with a specific number that aligns with the

unit it is assigned. If at any time there is a need to change out monitors, a new monitor must be retrieved from an OST in

Logistics and signed for accordingly.

Several monitors have been placed on reserve in Logistics if needed. These reserve monitors are labeled as 063 - 070 in

case you run across one that doesn’t match the unit it’s on.

If you have questions, please contact Operations Manager Bryan Edwards via email at bryane@medic911.com or Education

& Quality Specialist Steve Vandeventer at stevenv@medic911.com.

New Cardiac Monitor Resource Process

An email was recently circulated calling for all Medic

employees to register for an upcoming session of April

InService. The focus of April InService will be Diversity

Training.

Please note that attendance of an April InService

session is mandatory for all Medic employees.

Important Points

April InService will run from Monday, April 1st

through Thursday, April 25th

Employees must register for their preferred

session through the Learning Management

System (LMS) no later than Tuesday, April

23rd

InService sessions are limited to 40 participants

and will be secured on a first come, first serve

basis through LMS registration

Failure to register and attend an April InService session will be documented as non-compliance

To register for an April InService session, please visit the Scrolling News Section of the Extranet and click on Logging

into the Learning Management System.

Please contact Education Assistant Elisabeth Mitchell at elisabethm@medic911.com if you have any questions.

Mandatory Attendance: April InService

3

Effective Immediately

A bound copy of the Patient Care

Protocols has been placed on the

action area shelf in every transport

unit in the system. These protocol

books are marked “Ambulance Copy

– Do Not Remove” and are for your

use during the shift. DO NOT

remove them from the ambulance.

Since new protocols were released,

they will have to be formatted and loaded into the Siren

ePCR system. We will accomplish this as soon as possible.

For questions, please contact Deputy Director Kevin Staley

at kevins@medic911com.

Protocol Books for Ambulances

Learning and Development has been working diligently over

the past few months to make corrections and apply updates

to the patient care protocols. Protocols located on the

Medic Extranet have been replaced with the most current

version which contains all of the previously released

updates and amendments as communicated by Dr.

Swanson.

It is imperative that each employee update their

electronic copy of the protocols with this new

release. If you have previously downloaded the patient

care protocols to your computer or mobile device, please

visit the Medic Extranet to obtain the most current version.

As the patient care protocols are an ever-evolving

document, please be on the lookout for future updates.

Any new changes will be communicated via email as they

have previously so that you may update your personal hard

copy immediately. We will then communicate the need to

update your electric copies as those updates are applied to

the Extranet.

For questions, please contact a member of Learning and

Development.

Extranet Protocols

Employees are

reminded that

ePro scheduler

notifications

can come in the

form of email,

text message or

both. If you

would prefer to

add your

personal email

address and/or cell phone number for text messages, please

do so by logging onto ePro and visiting the green

Notification Preference link on the left side of the screen.

Please note - standard text messaging rates may apply.

ePro Scheduler Notifications

Starting with the month of April, Medical Services will

dedicate four days out of every month for Scope of

Practice testing. Scope of Practice testing should be

completed within 90-days from your expiration date in

order to meet the North Carolina Office of EMS standards.

Completing the Scope of Practice within this timeframe will

provide Medic employees with the opportunity to test up

to two months before your expiration date. Below are the

April through August dates for Scope of Practice Testing at

Medic:

April 17th, 19th, 22nd, 23rd

May 15th, 17th, 21st, 22nd

June 12th, 14th, 17th, 18th

July 17th, 19th, 22nd, 23rd

August 14th, 16th, 19th, 20th

Please contact Sam Barnes at ext. 6143 or via e-mail at

samb@medic911.com if you have any questions about the

new Scope of Practice testing schedule.

Scope of Practice Test Dates

4

Medic has remained dedicated

to our employees to provide

excellent and competitive

benefits as part of every

employee’s total compensation

package. A confidential Total

Benefits and Compensation Statement has been prepared for

each full time Medic employee which summarizes the total

cost for benefits for both the employee and Medic as of

December 31st, 2012. This summary also includes a total

compensation amount and we hope that all of this

information is valuable to you for any type of financial

planning you may need.

The Total Benefits and Compensation Statement was mailed to

employee’s homes on Tuesday, March 5th. Please be sure

to check your mail for this confidential Total Benefits

Compensation Statement. If you have any questions relating

to any information regarding your statement (reminder –

this information was as of December 31st, 2012), please

contact Human Resources at

humanresources@medic911.com. Thank you!

Benefits Statements

Be sure to mark your

calendars and join us for

the 8th annual Salute to

Heroes game on

Sunday, April 7th at

Time Warner Cable

Arena.

The cost of game tickets

are $10 or $20,

depending on seating. You

get two games for the

price of one! First, there

is the Charlotte Checkers game. During the Checkers

game, there will be several special activities in place to

honor and recognize our outstanding employees.

The second game is where we take to the ice!

Come support Medic and the Charlotte Fire Department as

they prepare to reclaim their championship title against

the Charlotte-Mecklenburg Police Department (CMPD) and

the Mecklenburg County Sheriff’s Office.

Salute to Heroes Game

Submit your nominations today for the 2013 Burnette/Nobles Safety Award!

What is the Burnette/Nobles Safety Award?

The Burnette/Nobles Safety Award was established by the Charlotte Association of Insurance

Professionals to honor CMPD officers, John Burnette and Andy Nobles who were killed in the

line of duty in 1993. The award recognizes police officers, firefighters and EMS personnel who

have continuously made a positive impact in their community. Medic will send the selected 2013

Burnette/Nobles Safety Award recipient to the annual awards banquet in May.

Ideal Nominee

A Medic employee who actively works to improve his or her community and seeks out and promotes positive change

within the Agency.

Nomination Process

Log onto the Extranet and click the 2013 Burnette-Nobles Safety Award Nomination in the Scrolling News Section

Complete the requested information & click the submit button

Your Nomination Submission is Complete!

Burnette/Nobles Safety Award

5

Medic would like to extend special birthday wishes to the following employees celebrating a birthday in the month of

March:

March Birthdays

Medic is working hard to get the word out …WE NEED TALENTED, CERTIFIED

PARAMEDICS! You are our best resource for great candidates!

Do you know a recent or soon-to-be graduate from an accredited Paramedic training course? Do

you know a Paramedic in other areas or another state that would like to move to Charlotte and

work at Medic? Do you know Paramedics that would want to work here? Do you have a favorite

website to post Paramedic opportunities? Do you have connections from your alma mater?

If so, refer them to work at Medic and you could earn a $3,000 referral bonus (please

make sure your name is listed on their application).

The Paramedic new hires also receive a $3,000 sign-on bonus and up to $3,000 in relocation

repayment.

Interested applicants should visit www.medic911.com/hiringprocess_careers to access Medic’s employment application and

all required documents.

For more information, contact a member of the Agency’s Human Resources Department today at jobs@medic911.com to

send us your ideas.

Certified Paramedics Needed

Douglas Valot March 1 Erin Mitchell March 13 Eric Hall March 23

Adam Walker March 1 Sergio Niosi March 13 Shelly Miller March 24

Leigh Taibe March 3 K.C. Bernesser March 14 Yolanda Edmonds March 25

David Toney March 4 Stacen Smith March 14 Julio Gonzalez March 25

Gabrielle Pegram March 4 Sam Pendlay March 15 Morgan Kettles March 25

Jacob Lowe March 8 Jeffrey Williams March 18 Donald Creason March 25

Alan Blankenship March 8 Scott Blair March 19 Michelle Correll March 29

Dustin Edwards March 9 Matthew Hestwood March 19 Nicholas Heasley March 29

Darlene Hicks March 9 Reza Jarrahizadeh March 21 Paul Burns March 30

Daniel Nielson March 11 Joan Wisham March 22 Andrew Tucker March 31

Joseph Milner March 11 William Carter March 22

Brian Smith March 12 Brandon Voss March 22

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Congratulations to the following employees who received commendations during the month of February!

February Commendations

Benjamin Astrike (2) David Garber Erin Lee Scott Rinehults

Daniel Baffaro Tracy Gaskins Marcus Lee (2) Emil Ruiz

Jason Barr (2) Dena Gaston Megan Lee John Ryan

Luis Barrera Jennifer Gilmore Malcolm Leirmoe (3) Chris Scata-Penny

Lukas Biebinger Mike Gilmore (3) Kenneth Lockard Chris Simmons (2)

Jay Black (2) Jeff Glenn Vashti Lynch David Simonini

Jeffery Boyles (2) Noah Godbey (2) Karim Mahmoud Thomas Slack (2)

Amanda Burdette (4) Robert Graf Mikhail Makarov (2) Andrew Smith (2)

Paul Burns Stephanie Gray Jackie Manley Jerome Souza (2)

Michelle Caldwell (3) David Hawks (3) Tim Marshburn Ian Starkey

Scottie Carriker (2) David Hewitt Courtenay Martinsen Gene Starnes

Jamey Center Marie Hildreth (2) Randy McKown Christina Stauber (2)

Treven Cherry Sarah Hinson (3) Milan Merges Matt Stegall

Stephen Church David Hodnett Joseph Milner Chris Stephens

Heather Clay Nicolette Hodnett Shelby Modisett (2) Heather Teague

Emily Cole (3) Ryan Hollifield Ethan Parker Jeffrey Thompson

J. Conroy Samuel Hord Robert Parker Maureen Townes

Ashley Cummings Anthony Hull Anne Pentland (2) John Wagner

Kennedy Deese John Hunt Beth Pethel Patricia Whaples

Chelsea Dewell Jason Jeffares (2) David Phillips Andrew Williams

Michael Dudkowski Sam Jones Hillary Ramsey Jeffery Williams

Alan Elam Chad Kennedy Adamo Riascos Jesse Wolfram

Cheryl Eudy Allen Kersey Kenneth Richardson Wilson Woods

John Fisher Kristin King Brandis Ridenhour Andrew Wooten

Derek Frazita Siobhan Klass Michael Rider

Tim Gable (2) Eric Koelbl Beth Rimmer

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Required Employee

Attendance

Stephanie Benson,

Adam Bolinger, Nickolas

Bringolf, Ronisha Carr,

Emily Cole, Carrie Cole,

Michael Conklin,

Yolanda Edmonds,

Miguel Flechas, Joseph

Gilchrist, Rebekah Hart-

O’Sullivan,

Katie Henderson,

John Hunt,

Jennifer Johnson,

Chad Kennedy,

Margaret Kingsley,

Robbie Lamb,

Shari Lambeth, Pen Lee, Emily Little, Alan Maness, Anna McCarley, Elisabeth Mitchell,

Hunter Mitchell, Jim Norris, Tyler North, Keith Overcash, Ethan Parker, Christopher Peet,

Gary Richardson, Andrew Rowley, John Ryan, Thomas Slack, Lindsay Smith, Jerome Souza,

Greg Truesdell, Brandon Voss, Adam Walker, Troy White, Jonathan Wilford and Bill Woods.

**Please Note: If your Annual Performance Review was in February and you did not attend a

February class you must contact Amy Johnson and attend a March class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours.

Attendees will be paid for the total time spent in class and each employee with an Annual

Performance Review in that month must attend one of the available Compliance

Training Sessions.

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson

at amyj@medic911.com for directions.

March Corporate Compliance

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

March 2013 Sun Mon Tue Wed Thu Fri Sat

1 B 2 B

3 B 4 A

5 A

6 B

Corporate Compliance

0800—1100

7 B

8 A

9 A

Corporate Compliance

1000—1300

10 A

11 B

12 B

Corporate Compliance

1300—1600

13 A

14 A

15 B

16 B

17 B 18 A

19 A

20 B

FISDAP Testing

0900, 1300 & 1800

21 B

22 A

23 A

24 A

25 B

26 B

Burnette-Nobles Safety Award Nomination

Deadline

27 A

28 A

Corporate Compliance

1400—1700

29 B

Medic Offices Closed

Good Friday

30 A

2013 Training Schedule

March Corporate Compliance Trainings

Thursday, March 28th

1400—1700

FISDAP Testing Dates

Wednesday, March 20th

0900, 1300, 1800