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News From The Front Line March 7, 2011

The MEDIC Dispatch

From the Desk of Barry Bagwell: Full Shift Bid

Operations staff recently completed a demand analysis for 9-1-1 call volume and a benefit leave

forecasting plan. After reviewing this information, it was clear scheduling adjustments are

needed to address increases in call volume and changes to the 9-1-1 call distribution

patterns. Therefore, Medic will be conducting a full shift bid during March 2011 with

a target implementation of the new shifts on June 14, 2011.

With the full shift bid comes the opportunity to implement new schedule options that will

provide employees with more flexibility while still meeting the needs of our patients.

Operations staff would like to provide an overview of the changes directly to our employees

and hear what they think about the changes or other suggestions that they may have.

Eight employee information sessions will be held at Medic headquarters. Sessions will

begin one hour prior to the start of InService and any personnel that chooses to attend will be

compensated for their time. In addition to discussing the new scheduling options, operations

staff will review the shift bid process and discuss upcoming revisions for how employees are

awarded shift assignments (seniority + performance).

Your patience and cooperation during this process is appreciated and your input during the

information sessions is strongly encouraged. If you have any questions, please engage in a

discussion with your supervisor as more information is disseminated through the employee

input sessions.

Shift Bid Timeline:

3/7 – Employee input deadline

3/8 – Distribute shift survey from information obtained during input sessions. Survey will include shift option selection for popularity evaluation.

3/15 – Survey results due and evaluated. Placement of shift structure begins.

3/31 or sooner – Employee Shift Bid forms are distributed.

4/18 – Employee Shift Bid selection deadline. Shift assignment processing begins.

4/25 – Employee Shift Assignments are posted.

6/14 – New shifts Assignments begin.

All benefit time that has been approved for dates after implementation will continue to be

honored. Our intent will be to align the majority of employees who prefer to remain on their

current A/B shift rotation to continue to do so if they choose, thus lessening the impact

of any change.

This Week:

In Memoriam 2

Now Hiring EMT-

Crew Chiefs 3

Quality

Improvement

Analysts

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Salute to Heroes

Game 5

February

Commendations 6

Patient Satisfaction

Work Team 7

Training Schedule 8

Mecklenburg

EMS

Agency

Dates to

Remember:

March 7th

Shift Bid Employee

Input Deadline

March 8th

Shift Bid Survey Distribution

Please be aware the Medic

InService originally scheduled for

Wednesday, March 2nd at 6:00 pm

has been re-scheduled for

Wednesday, March 16th at 6:00

pm in the Medic Auditorium.

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Laura Sowinski

July 7th, 1981—February 28th, 2011

In Memoriam…

Medic would like to nominate outstanding employees as a 2011 Star of Life

Recipient. Selected nominees will represent the Agency in Washington, DC in May.

The American Ambulance Association’s Stars of Life program recognizes and honors the

dedication of ambulance services and professionals — people that stand out in every

area of the industry (this honor includes ALL employees: Paramedics, EMT’s,

Telecommunicators and all other Agency Support).

This year Medic’s Stars of Life will be selected through a nomination

process. Nominated employees should be recognized for overall excellence within

their position at Medic.

If you would like to nominate someone from the Agency for this honor, please send the nominee’s name and a brief description of why they should represent Medic, to your immediate supervisor.

Please submit nominations for Stars of Life to your immediate supervisor by Wednesday, March 9th before noon.

If you would like more information on Stars of Life, please visit the AAA website (http://www.the-aaa.org/meetings_education/SOL_2011/index.asp). Or for past Medic recipients, please visit our website (www.medic911.com/stars_of_life).

2011 Stars of Life Nominations

“Thanks again to everyone [at Medic]

for all the support through this and into

the future. You have made me a part of

your Medic family and I am so proud to

be in it.” - Laurie Chase

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lDo you have an exceptional and solid EMT record? Have you been identified as a high performer by your

superiors? Have you continuously demonstrated leadership qualities throughout your EMT career?

If so, then your career advancement awaits! Medic is looking to hire EMT-Crew Chiefs for BLS 911 response.

The EMT-Crew Chief is responsible for supervising and directing the actions of one EMT partner, as well as the actions of

multiple first responders reporting on the scene with Medic. Based on medical and trauma protocols, and assessment of

patient condition, provides and directs basic life support; which include, defibrillation, administering medications, and any

other life saving measures as indicated through the Agency’s Medical Protocol. These duties will include, but not limited to

the following: manage entrapment scenes and triage multiple injury situations by directing the activities of rescue squads, first

responders, and medical personnel. Determine the need for police response in order to assure the safety of patients and

working personnel. Direct the scene of all assigned emergencies using national incident management principle as appropriate

and make judgments to control the situation; assess condition of patient(s) call for additional or advance life support

resources and initiate medical procedures in accordance with protocols and procedures. Respond to instructions of

emergency medical dispatcher; drive specially equipped emergency vehicle to designated locations. Safely operate any

emergency vehicle upon request and respond within established response times. Work assigned schedule; work extended

hours/overtime when necessary; able to work effectively for extended periods without regular or guaranteed meal or break

periods.

The pre-requisite for this position is: minimum one year experience on ALS 911 unit at Mecklenburg EMS Agency or

equivalent outside experience. Interested applicants should submit a letter of interest to Charvetta Ford-McGriff,

Recruitment Specialist at charvettaf@medic911.com no later than this Tuesday, March 8th.

Now Hiring EMT-Crew Chiefs!

Medic is proud to announce the selection process for Relief Operations Supervisors.

The requirements for applying are as follows:

Three years of service as an Mecklenburg EMS Agency Crew Chief

Average performance review score of at least 70 for the past three years

No Level 1 or higher conduct/safety actions in the past two years

No Level 2 or higher attendance actions in the past two years

In addition, candidates who are interested and qualified must:

Submit a letter of interest to Charvetta Ford-McGriff at charvettaf@medic911.com no later than 5:00 pm this Friday, March 11th

Request a letter of recommendation from your supervisor to be forwarded to the appropriate Operations Manager

The assessment process will begin the week of March 21st. If you need your performance score information, please contact Jackie Manley in the HR Department at jacklynm@medic911.com.

Further information on the details of the process will be forthcoming. If you have any immediate questions, please contact your supervisor or an Operations Manager.

Selection Process: Relief Operations Supervisors

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Have you continuously demonstrated leadership qualities throughout your

EMS career? Have great ideas on how the Agency improve its system

performance?

If so, then your career advancement awaits! Medic is looking to hire Quality

Improvement Analysts within the Learning & Development department.

The Quality Improvement Analyst will provide ongoing, objective

evaluation of specific aspects of the patient care continuum with goal of

improving overall system performance; supports the Agency’s efforts in

administering and tracking the quality feedback process; and will document

observations in a manner conducive to the improvement goals of the Agency.

The Quality Improvement Analyst is responsible for gathering clinical data

from multiple areas of the organization to support analysis of MPDS sub-determinants to identify dispatch of appropriate

resources (BLS/ALS). Analyze data for trends and patterns in all area of care delivery. Discover root causes for specific

patient care trends. Routinely perform follow-up evaluations of data to ensure consistent organization and individual

performance and improvement. Generate quality improvement reports using existing Agency database and software

systems. Perform case review to provide performance-based feedback to Agency personnel. Assist in the improvement of

QI-related procedures such as the feedback process, feedback tracking, provision of reports, new hire orientation, and

continuing education. Assist in the development of procedures to monitor performance of other critical tasks performed

by the Agency. Attend meetings to provide reports and feedback on performance and improvement efforts. Prepare

quarterly CQI reports as requested to the QI Manager and other individuals or committees (e.g. leadership team, medical

director, quality management committee, etc.) Routinely interact with individuals and departments throughout the Agency

to analyze and improve patient care and performance.

Interested applicants please submit letter of interest and resume to Charvetta Ford-McGriff , Recruitment

Specialist at charvettaf@medic911.com no later than this Friday, March 11th.

Now Hiring: Quality Improvement Analysts

Please be advised that the

Medic InService originally

scheduled for Wednesday,

March 2nd at 6:00 pm has

been re-scheduled for

Wednesday, March 16th at

6:00 pm in the Medic

Auditorium.

Please contact a member of

the Learning & Development

department if you have any

questions. Thank you.

Re-Scheduled InService Date

All certified Paramedic and EMT

personnel who have any questions or

documentation pertaining to state

certification, credentials, scope-of-

practice testing/recertification or

continuing education, please contact

Deborah Parrish, Staff Development Supervisor until

further advised.

Deb can be reached via e-mail at debbiep@medic911.com

or by office phone at 704.943.6223. In addition please note

that Deb has moved offices and is now located next to the

Central Conference Room behind the reception desk.

Questions about ConEd?

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Be sure to mark your calendars and join us for the 6th annual

Salute to Heroes game on Saturday, April 9th at Time

Warner Cable Arena.

The cost of game tickets are $10 or $20, depending on

seating. You get two games for the price of one! First, there

is the Charlotte Checkers game. During the Checkers game,

there will be several special activities in place to honor and

recognize our outstanding employees.

The second game is where we take to the ice!

Come support Medic and the Charlotte Fire Department as

they prepare to reclaim their championship title against

the Charlotte-Mecklenburg Police Department (CMPD) and

the Mecklenburg County Sheriff’s Office.

To purchase your Salute to Heroes tickets, please contact

Kristin Young at kristiny@medic911.com or ext. 6165 or

Nikkie Perry at nikkiep@medic911.com or ext. 6178 in the

PR department. Thank you.

Salute to Heroes Game

Since the Agency’s implementation of the Smith System Drivers Training, Agency

accidents have been reduced by more than 70%. The Agency spent a total of $750.00

on accidents in January and we have spent zero on accidents in February! That is a

major reduction considering we were averaging over $9,000 a month from July-

December 2010.

The Smith System is a proven set of techniques to help drivers prevent accidents by

teaching time, space and distance. It has proven to be an effective tool for us and so

we are very pleased to announce that more than half of Agency employees have

completed this training! In order to get all others through, we are asking that

everyone who has not completed training sign up by Friday, March 18th. Remember,

your participation in this program is mandatory and employees that fail to complete

the training may be placed in a non-work status until additional sessions are

conducted.

Classes will continue to be held M-F at 6:30 am and 12:30 pm. Saturday classes will be

added starting March 5th at 8:00 am and at 12:00 pm. Any questions about the Smith

Drivers Training System should be directed to Risk and Safety Specialist, Amy Johnson

at 704.943.6095 (office), 980.395.3054 (cell) or via e-mail at amyj@medic911.com.

Deadline for Smith Drivers Training System

Agency-wide Drivers

Training Program

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Congratulations to the following raffle prize drawing winners from the recent Medic

Heart Health Fair, February 21st and February 24th.

Thanks to all the vendors and everyone that participated in the Heart Health Fair! It is our sincere hope that you walked away with valuable information on how to be heart healthy and live a longer life.

Heart Health Fair Raffle Prize Winners

$10 Walmart Gift Cards

1. Laurie Feola

2. Cynthia Jefferson

3. Tiffany Nash

4. Morgan Kettles

5. Brad Howell

6. Crystal Thomas

7. Lisa Wilson

8. Anne Carter

9. Jeremy Murphy

10. Chris Steele

$10 Starbucks Cards

1. David Phillips

2. Ginny Baldauff

3. Chelsea Cline

4. Robin Farrar

5. Lars Morch

Congratulations to the following employees who received commendations in February!

February Commendations

Christopher

Alaimo

Caroline Bell Johnathon Bobbitt Adam Bolinger Kevin Caldwell

Todd Childers Jason Crump Laura Dellinger Dustin Edwards Tracy Gaskins

David Gerig Russell Harrell Brittany Harris Bradley Howell Dennis Kirby, Jr.

Brian Kirschbaum Robert Kiser (2) Christopher

Mauldin

Christopher Peet Brandy Pender

Jeffery Perkel David Phillips (2) Michael Rider Thomas Slack Heather Smith

Ian Starkey Chad Wilson Rebecca Zamagni-

Mander

$25 Walmart Gift Cards

1. Ginny Baldauff

2. Dan Baltimore

3. Corey Pethel

4. Jeremy Murphy

5. John Crunk

6. Lakisha Lee

7. Ginny Baldauff

8. Kissha Steele

Wii Console/Fit Game Grand Prize Winner

Charvetta Ford-McGriff

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Medic is forming a central work

team to help better understand

what drives patient satisfaction.

The research this team

does will directly

impact Medic’s patient satisfaction

tracking process.

If you would like to objectively dig into this topic and are

willing to commit 3-4 regularly scheduled

hours each week working as a part of the team,

please send an e-mail to Jeff Keith at jeffk@medic911.com

by close of business Tuesday, March 15th.

The team will be limited to 6 people and will be

comprised of high performing employees from across the

Agency. Michelle Correll, QI Systems Analyst, will be the

Project Leader for this team.

Patient Satisfaction Work Team

EMS Expiration Dates

March—June 2011

Test Date

March 7, 9, 11, 15 17 & 18

All Continuing Education,

Corporate Compliance, EMS and

AHA Credentials MUST be up-to-

date. Pre-registration is required. To register, please e-mail

debbiep@medic911.com

The following people must schedule recertification during

the March test dates. Please select only one test date!

Brett Testerman Krista Howard Josh Stiller

Don Singer

NC Recertification Testing

Missed last week’s Bobcats game? No problem. You’re in luck!

The next Medic Night will take place on Sunday, April 3rd as the Bobcats take on the

Washington Wizards. Employees who are interested in attending the second Bobcats game can

sign up for tickets by contacting Nikkie Perry at nikkiep@medic911.com.

Please be sure to read the important Medic Night event details below:

The ticket cost is $8 per person and a maximum of SIX tickets per family; food vouchers will

be included

Payment must be in the form of a check made payable to Medic OR cash. No payroll deductions.

Children between the ages of 5—13 are eligible to participate in pre-game, on-court activities (up to 40 kids total)

Please be sure to register your child/children by name and age when purchasing tickets if you want them to participate

in the pre-game activities

ALL attendee names must be provided as part of your registration

Wristbands will be provided to Medic employees for all children who are registered to participate in the pre-game

activities along with tickets/food vouchers

Kids must have their wristbands on to participate in the pre-game activities

Everyone involved in pre-game activities must arrive at the Time Warner Cable Arena no later than 6:00 pm

Please contact Nikkie Perry at nikkiep@medic911.com if you would like to attend the Sunday, April 3rd Bobcats

game!

The Next Bobcats Game

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Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

Medic Calendar

2011 Training Schedule

AHA Refresher Class Schedule at CPCC

CPR

JUL - 18 (EMT 7402 05), 20 (EMT 7402 07) 1300—1700

19 (EMT 7402 06), 21 (EMT 7402 08) 1800—2200

OCT - 17 (EMT 7402 09), 19 (EMT 7402 11) 1300—1700

18 (EMT 7402 10), 20 (EMT 7402 12) 1800—2200

PALS

AUG - 22 (EMT 7208 05), 24 (EMT 7208 07) 1300—1700

23 (EMT 7208 06), 25 (EMT 7208 08) 1800—2200

ACLS

MAR - 14 (EMT 7207 01), 16 (EMT 7207 03)1300—1700

15 (EMT 7207 02) , 17 (EMT 7207 04) 1800—2200

SEPT - 19 (EMT 7207 05) , 21 (EMT 7207 07) 1300—1700

20 (EMT 7207 06) , 22 (EMT 7207 08) 1800—2200

PRE-REGISTRATION IS MANDATORY FOR ALL CLASSES. ALL AHA CLASSES HELD AT CPCC.

March 2011 Sun Mon Tue Wed Thu Fri Sat

27 A

28 B

InService

0800—1200

InService

1800—2200

1 B 2 A

InService

1800—2200

3 A

Shift Bid Employee Input Session

1500

4 B

Shift Bid Employee Input Session

1500

5 B

6 B

7 A

Shift Bid Employee Input Deadline

8 A

Shift Bid Survey Distribution

9 B 10 B

11 A

12 A

13 A

14 B

ACLS Training

1800—2200

15 B

ACLS Training

1800—2200

Shift Bid Survey Results Due

16 A

ACLS Training

1800—2200

17 A

ACLS Training

1800—2200

18 B

19 B

20 B

21 A

22 A

23 B

24 B

25 A

26 A

27 A

28 B

29 B 30 A

31 A 1 B 2 B

Important Notes about 2011 AHA

Refresher Classes at CPCC

To register, call CPCC at 704.330.4223

All classes will be held at CPCC’s CENTRAL

CAMPUS in the BELK Building.

Actual classroom number will be given at time of pre-

registration

A minimum of 10 students is required for each class.

ACLS & PALS classes will only be HELD TWICE A

YEAR

PALS will be held in the months of FEB & AUG

ACLS will be held in the months of MAR & SEPT

There will be NO CPR Classes in APRIL