1

This Week:

New 400 mg

Dopamine Vials 2

Coming Soon:

EMS Week 2013 3

Top Call &

Unsung Hero

Award

Nominations

4

Quarterly

Employee

Satisfaction

Survey

5

Statesville Road

Construction

Project Update

6

May

Corporate

Compliance

7

Training

Schedule 8

Medic Calendar 8

News From The Front Line May 6, 2013

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

May 6th

Corporate Compliance

0800—1100

May 11th

Corporate Compliance

1000—1300

Peer & Patient Praise

The following quotations are internal and

external commendations submitted by

both Medic employees and patients.

Medic employees touch so many lives and

our patients are truly appreciative of the

care we provide. Everyone at Medic plays

a role in providing an excellent patient

experience and it is evident by the

commendations that are received. Keep

up the excellent work!

It has proven to be a complete honor and privilege to work with this talented group of

EMTs. In the two years I have been in the office, we have not encountered a better

Academy…the group has been very welcoming and polite as well. We talk about

employee standards and AIDET, this group exemplifies the attitude, passion and

personality we envision for all of our employees. — (Peer Praise)

[Patient] wanted to pass along a thank you to the woman that stayed on the phone with

her until help arrived, because she was so kind and patient, and she was very scared and

grateful to have someone stay on the line. — (Patient Praise)

For continuing to put forth their best efforts, despite having to adjust to the new

changes; while shorthanded. These ladies and gentlemen have showed that when the test

of times has come they are ready for whatever is thrown their way. They have not only

shown dedication to their jobs, but also have shown the Agency that they are willing to

work hard to complete difficult task . — (Peer Praise)

The crew initiated transport rapidly and their treatment was very aggressive. Through

their efforts they were able to deliver the patient alive and in a more stable condition

than he was on the scene. After follow up with the hospital, the patient is still alive and

suspected to survive. I am confident that this is due to the quick thinking and critical

interventions that this crew provided to the patient. They are to be commended for a

job well done. — (Peer Praise)

2

As a direct result of the current nationwide medication shortage, the Agency’s

limited stock of 800 mg Dopamine vials will soon be exhausted. In response,

different packaging of Dopamine will begin showing up on the units within the

coming days.

The new 400 mg Dopamine will be packaged as two – 400 mg vials in a re-

sealable Ziploc bag, marked with a neon pink label, identifying the vials as 400 mg.

The new Dopamine vials have a green lid whereas the current 800 mg vials have a yellow lid.

Crews are reminded that the correct Dopamine concentration is still 800 mg/500 mL. Please be sure to

mix both 400 mg vials into a 500 ml bag of NaCl to give the same concentration that the current 800 mg

vials provide. Your dosing and drip rates will remain unchanged. The adjusted Dopamine vials will soon appear in the

restock box as well as inside the green equipment bags.

Please be cognizant of this change and ensure you have the correct vials. Please contact a member of Medical Services or

an Operations Supervisor if you have any questions about the 400 mg Dopamine vials.

New 400 mg Dopamine Vials

A new feature has been added to the Service Desk Ticket System to address service-related needs for Philips Cardiac

Monitors. The addition of work tickets for the Philips Cardiac Monitors allows the IT department to better diagnose

problems and/or issues that may arise and process repairs in a timely, systematic manner.

Field crews are advised to submit a work ticket for any problems they experience with the monitors by

logging onto the Service Desk Ticketing system from the computers located in the Employee Crew Lounge.

Please look for the icon to the left on the desktop screen to access the Service Desk Ticketing System.

Enter your username, password , select Medic from the Log on to

dropdown menu and click Login

Click on New Incident in the upper left portion of the home screen

Under the Change Template section, please select Support

Services and provide a brief description of the Philips issue or

problem. Please be sure to complete all required fields and click on

the Add request button to submit.

Please contact Bryan Edwards at bryane@medic911.com or Steve

Vandeventer at stevenv@medic911.com if you have questions about entering in a Service Desk Ticket for the Philips monitors.

Does Your Philips Cardiac Monitor Need Service?

3

Medic is eagerly preparing for this year’s EMS Week, which will occur the week of

May 20th – May 24th. The Agency has another packed week lined up to help

celebrate the hard work and dedication of Medic’s employees.

Over the last three years, follow up surveys have been collected to gather

employee feedback related to Medic’s EMS Week activities. One of the most

consistent pieces of feedback has been a desire to see healthier menu options at

the breakfast and cookout. We heard you and couldn’t agree more. We are

excited to announce that you will see this and other changes to the week’s

activities, all as a direct result of your feedback:

Medic’s Ice Cream Social event will feature an assortment of frozen yogurt

flavors and fresh fruit toppings from Pinkberry.

The EMS Week Cookout has been revamped as Medic Family Fun Day.

The menu for Medic’s Family Fun Day will feature an array of healthy food options including a taco/tortilla bar with an

assortment of meat, vegetable and side item selections.

Many new games and activities will be found in the Medic Arcade.

The Medic Dodgeball Tournament has been added as the final EMS Week closeout activity for Friday, May 24th (please

be sure to visit the Extranet for rules and to register your team in the tournament).

Medic is a growing Agency that boasts more than 500 employees. As we grow, the cost of putting on EMS Week each

year follows suit. As a county agency it is imperative that we manage our resources very wisely. It is for this reason that

we ask each of you to limit participation in the Medic Family Fun Day to your immediate family members only

(i.e., significant other, children). There will be a sign in sheet at the food tent so we can track attendance; we appreciate

everyone adhering to this request.

The Lead Team would like to thank everyone for their hard work and dedication to the community we serve. We hope

you will take advantage of everything that has been pulled together to make this year’s EMS Week one of the best yet.

Coming Soon: EMS Week 2013

4

It’s that time of year again…nominations are now open for the 2012 Top

Call Award!

Employees are encouraged to nominate their peers for call(s) that are

above and beyond the “normal” call for service. To fit the Top Call Award

criteria, nominated calls should be notable and demonstrate outstanding

performance either on scene or over the phone – a call with outstanding

scene/phone management. Recipients of the 2012 Top Call Award will

be honored at this year’s Employee Recognition Ceremony.

Nomination Process

Log onto the Extranet and click on the 2012 Top Call Award

Nomination header in the Scrolling News Section

Complete the requested information, click the submit button and

your nomination submission is complete! Nominations must include the following:

Your Name

Contact Phone/Contact Email (for further clarification, if needed)

Nominee(s) Name (please list all employees involved)

Run Number, a description of the call & why the call should be selected for the 2012 Top Call Award

Please contact a member of the PR department if you have any questions about the 2012 Top Call nomination process.

2012 Top Call Nominations

Do you know an employee who goes above and beyond the duties of their position at Medic? Do you know someone who

has a positive attitude about their job and loves being a member of this Agency?

Nominations will be accepted for employees from across the Agency that represent what it means to be an Unsung Hero.

Nominees should consist of those employees who lift up their peers and coworkers, love working for Medic and their

position, are excited to do their work and are very patient/community driven. The Unsung Hero is a humble employee who

leads by example; a silent leader. Nominees can be from any department across the entire Agency.

Don’t let your coworker go unnoticed for the work they do at Medic, nominate him/her for a 2012 Unsung

Hero!

Nomination Process

Log onto the Extranet and click on the 2012 Unsung Award Nomination header in the Scrolling News Section

Complete the requested information, click the submit button and your nomination submission is complete!

Nominations must include the following:

Your Name

Contact Phone Number/Email Address (for further clarification, if needed)

Nominee Name

A brief description of why the nominee should receive a 2012 Unsung Hero Award

Please contact a member of the PR department if you have any questions about the 2012 Unsung Hero nomination process.

2012 Unsung Hero Nominations

Winners of the 2011 Top Call Award Paramedic Crew Chief Allison Brinzey and

EMT-B Bryan Rucker pose with the Wagner family. 911 call taker Chris

Stephens (not pictured) coached Ann Wagner (center) as she performed CPR on

her husband Norm for 8 minutes.

5

The Quarterly Employee Satisfaction Survey launched, May 1st, 2013.

Half of the Agency received the electronic survey via their Medic email account

from our survey administrator. Please check your email to see if you have

received an email correspondence from John Sadlemyer at PRC (our survey

administrator).

Employees can take the survey from any computer, anywhere. You do not need

to access a Medic computer at Post 100, you can simply take the survey from

your personal computer. The survey takes approximately 5-10 minutes to

complete and it is COMPLETELY ANONYMOUS.

Your feedback is extremely important and it will help shape future improvements at Medic. Make sure your voice is

heard! If you have any questions, please contact Deputy Directory Jeff Keith at jeffk@medic911.com.

Quarterly Employee Satisfaction Survey

Medic would like to extend special birthday wishes to the following employees celebrating a birthday in the month of May:

May Birthdays

Chance Osborne May 1 Tyler Mohr May 8 Barry Bagwell May 21

Thomas Slack May 1 Michael Rider May 9 Ray Hanna May 24

Ryan Schott May 1 Ronisha Carr May 10 Nicholas Howard May 24

Crystal Strong May 2 Lee Brown May 12 Chad Kennedy May 25

Robin Geck May 2 Bill Woods May 13 Landon Simonini May 26

Angela Breeden-Alvarez May 2 Gary Richardson May 13 Drew Innerfield May 26

James Wilkinson May 2 Ray Kirby May 14 Ted Wise May 28

Veronica Davis May 3 Robin Hyatt May 15 Daniel Geis May 28

Heather Smith May 3 Ben Shaw May 15 Michael Towery May 29

Kristi Rhinehart May 3 Jennifer Johnson May 15 Brian Murphy May 29

Cynthia Jefferson May 5 Michael Conklin May 17 Kristi Beaver May 31

Masayo McCormick May 6 Lakisha Lee May 17

Lloyd Peugh May 7 Zachary Rogers May 17

Jeff Glenn May 8 Lester Norris May 17

Scott King May 8 Shannon Helms May 21

Kailie Drum May 8 John Nelson May 18

6

Field crews are reminded to please be aware that several

room changes have been made at Novant Health

Huntersville Medical Center.

Critical rooms 11 and 12 have been reclassified as “A” and

“B”. Room 4½ is now Room 5 and Triage 2 is now Room

6.

Please be sure to double check the room number outside

the door prior to entry as safeguard. Thank you.

Novant Health Huntersville

It’s that time of year

again! The 11th annual

MAD (Medic Ambulance

Drivers) golf outing will

take place on Monday,

June 3rd. Join us as we

tee off in support of a good cause. The cost is $60/per

person. Players can pre-register by sending and email

with their name and number in your team to Tom Porcelli

at thomasp@medic911.com.

Who: Any and all friends of EMS

When: Monday, June 3rd

Shot Gun Start at 12:00 pm

Where: Emerald Lake Golf Course

9750 Tournament Drive, Matthews, NC 28104

For more information, please contact Tom Porcelli at

thomasp@medic911.com or call 704.943.6024.

Why: All proceeds from this event will go to support

EMS families with special and financial needs. The

tournament is 100% run by EMS employees. Our

goal this year is to raise $5,000.

MAD Golf Outing

The City of Charlotte is continuing in its efforts to widen Statesville Road from two lanes to

four. Employees are asked to make note of the following important changes that will affect

access to Building #1 and Building #2 of Post 100:

Access to Hutchinson McDonald Road from Statesville Road will be closed

within a month for approximately one month (exact start date to be announced soon).

Shortly after the close of Hutchinson McDonald, front entrances and exits to Post 100 will

be closed but not at the same time.

Construction will also take place toward the Learning & Development end of Post 100 within the next 30 days (exact

start date to be announced soon). As a result, employees will lose the ability to park near this end of Post 100. The final

result of the construction process will be an additional entrance onto Hutchinson McDonald Road from Post 100.

No plans for water/electrical/sewer interruptions have been communicated at this time.

Please be on the lookout for exact construction start dates for Post 100 and Hutchinson McDonald Road. Contact

Operations Manager Bryan Edwards at bryane@medic911.com for questions about the ongoing Statesville Road Widening

Project.

Construction Update: Statesville Road Widening Project

7

Required

Employee

Attendance

Samantha Baber,

Dan Baltimore,

Lukas Biebinger, Ty

Brown, David Brown,

Richard Dean, Bob

Francis, Timothy

Gable, Melissa Garifo,

Dena Gaston, John

Gibson, Mike Gilmore,

Jeff Glenn,

Jose Gonzalez,

Daniel Hagemeyer,

Bryan Hancock, Jason Harbert, Charles Horne, Jeffrey Isenhour, Amy Johnson, David Kennerly,

Ray Kirby, Jeff Lineberger, Tim Marshburn, Randy McKown, Chris Milby, Shelly Miller, Todd Moore,

Kenneth Nicoletti, Arthur Nolan, Timothy O’Connell, Don Overcash, Christy Parker,

Tony Pattillo, David Phillips, Beth Rimmer, Derek Rogers, Don Shue, Michael Towery,

Deanna Vandeventer, Curtis Wright and Tom Wright.

**Please Note: If your Annual Performance Review was in April and you did not attend an

April class you must contact Amy Johnson and attend a May class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours.

Attendees will be paid for the total time spent in class and each employee with an Annual

Performance Review in that month must attend one of the available Compliance

Training Sessions.

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson

at amyj@medic911.com for directions.

May Corporate Compliance Training Sessions

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

May 2013

2013 Training Schedule

May Corporate Compliance Trainings

Monday, May 6th

0800—1100

Friday, May 11th

1000—1300

Monday, May 13th

1600—1900

Thursday, May 30th

1300—1600

Scope of Practice Test Dates

May 15th, 17th, 21st, 22nd

June 12th, 14th, 17th, 18th

July 17th, 19th, 22nd, 23rd

Sun Mon Tue Wed Thu Fri Sat 1 B

2 B

3 A 4 A

5 A 6 B

Corporate Compliance

0800—1100

7 B

8 A

9 A

10 B

11 B

Corporate Compliance

1000—1300

12 B

13A

Corporate Compliance

1400—1700

14 A

15 B

Scope of Practice Test

16 B

17 A

Scope of Practice Test

18 A

19 A 20 B

EMS Week 2013

21 B

Scope of Practice Test

EMS Week 2013

22 A

Scope of Practice Test

EMS Week 2013

23 A

EMS Week 2013

24 B

EMS Week 2013

25 B

26 B

27 A

28 A

29 B 30 B

Corporate Compliance

1300—1600

31 A