Learning and knowledge development facility:

A Sida-UNIDO industrial skills development resource

Meeting Minutes:

Learning Exchange Meeting for PPDP Project Staff

11th December 2016

9am-6pm

Hotel Kenzi Tower, Casablanca, Morocco

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Overview

Participants

ThemeetingwasattendedbyVTCmanagers,CTAsandUNIDOfieldstaff from6LKDFPPDPs:AGEVEC(Morocco),HDECoVA(Ethiopia),SAT(Iraq),ZAMITA(Zambia), JHEOS(Liberia),andSADCForest (SouthAfrica). In addition, we welcomed participants from the Senegalese Ministry of Vocational Training,LearningandCraftsandUNIDOSenegal.Forthedetailedlistofparticipants,pleaserefertoAnnex1.

ScheduleoftheMeeting

Sunday, 11th December

Venue : Hote l Kenzi Tower , Casab lanca , Room SABRATA

09:00 – 09:30

Session #1: Welcome and Introductions • Welcome and introduction • Agenda and methodology for the day • Participant Introductions

Virpi Stucki Gillian Martin Mehers

09:30 – 11:00 Session #2: Best Practices from ongoing LKDF PPDPs

• Exchange on the best/good practices from current PPDPs

Gillian Martin Mehers

11:00 – 11:15 Coffee Break

11:15 – 13:00 Session #3: Challenges for ongoing LKDF PPDPs

• Exchange on challenges for current PPDPs Gillian Martin Mehers

13:00 – 14:30 Lunch

14:30 – 16:30 Session #4: How to Use GoProve to Measure Success

• Workshop on background, usage, and best practices of student database management via GoProve

Stefan Windberger

16:30 – 16:45 Coffee Break

16:45 – 17:45 Session #5: How to - UNIDO / UN Procurement

• Session on UNIDO / UN Procurement John Mani

17:45 – 18:00 Session #6: Conclusions and Next Steps

• Closing notes and review of the day • Reflections on learning from the participants

Virpi Stucki Gillian Martin Mehers

18:00 – 19:00 Individual Meeting Time

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ResultingActionItems

# Action Responsible Timeline1 ShareWondershareFilmorasoftwarewith

otherPPDPsJasonHiscocks January2017

2 HelpotherPPDPswithusageofFesto’se-learning

RVPadmanabhan January2017

3 Sharetemplateofin-kindcontributions Volvo/VirpiStucki January20174 ExplorepotentialonLKDFtrainingforSocial

MediaorwebinarStefanWindberger/FelixDuterte

January2017

5 LKDFtosharesamplecommunicationsstrategy

ElenaCooke/FelixDuterte

February2017

6 ShareinformationaboutIOSHandLANTRA JasonHiscocks January20177 SharedetailsaboutVRchainsawtraining

andtablet-basedgameSeanPaterson January2017

SummaryofDiscussiononBestPracticesandChallenges

TopicClustersandPPDPexamples(presentedbyVirpi):• Gender• FacebookandSocialMedia• AdvertisingandPromotionvideos• E-learningand3Dlearningaids• Trackingofin-kindcontributions

AGEVEC(Morocco)

• Time-lapsevideowasverysuccessful:2minutes,availableontheLKDFwebsite• UseofFacebook:usepicturesof students forposts that thenget sharedby the students;

branding;socialmediaasaplatformforstudent-orientedservices• Genderstudy,willbepresentedbyMaxPierottiduring2nddayofAPLW

HDECoVA(Ethiopia)

• Gender study together with World Bank Africa Gender Innovation Lab (GIL), will bepresentedbyNiklasBuehrenduring2nddayofAPLW

• Short-termcourseshavebeenuseful

JHEOS(Liberia)

• Studentfeedbackformsusedasamanagementtool,Virpiusedtogetmonthlyupdatesonstudents’feedbackpercourse

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SAT(Iraq)

• LKDFsharedWondershareFilmora software, Jasonused it topromote the forklift trainingcourse->everybodywantedtobeinthevideoandtakethecourse

• SATFinalReport• Most successful way of advertising: radio advert, but now Facebook is gaining more

momentum

SADC(SouthAfrica)

• Useofsocialmedia:Sean isusingtwitteralreadyfora longerperiodof time,alsousedtopromoteproject

• Useof3DLearningAids

ZAMITA(Zambia)

• LKDFdigitalproductioncentre:pioneeredbRV,itgivesaccesstoallteacherstoavarietyofcomputerequipmenttoproduceandprintavarietyofresources

• Useofe-learning:OutofallPPDPs,Festo’se-learningoffers (e.g.onhydraulics)areusedthemostinZambia,studentswhoexcelhavebeenrewarded(e.g.sponsoredparticipationinEuroSkills)

Volvo

• Trackingofin-kindcontributions,thetemplatecanbeshared

Learning Categories (provided by Gillian), participants chose one topic andoneexampleandpresented:

Health/safety/firstaid/security• SeanPaterson/SADC:Safetyissues,peoplewerewearingsunglasses,first2daysoftrainingare

nowdevotedtosafety (useofgraphicmaterial),participantsgetsafetypackages(withgloves,helmetetc.),whichalsoreflectspositivelyonUNIDO

• Shewangezaw Lulie/HDECoVA: Example of Kaizen, make sure that all trainees are insured,reinforcingroutine

• JasonHiscocks/SAT: Aim to achieve LANTRA (UK accredidation body) accreditation for forklifttraining,which isalready recognizedby int’l companiesworking in Iraq–30pagemanualhasbeenwritten,studentlearningagreementwillbeused,IOSH(InstituteforSafetyandHandling),first aid course was one week of training, roleplay is very important in this regard (fake“surprise”accidentsstagedonaregularbasis)

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Diversity• Shewangezaw Lulie/HDECoVA: strong focus on women, currently working with theWB on a

studytofindouthowtoattractmoregirlsintraditionallymale-dominatedfields• JasonHiscocks/SATmentioned that female studentsare targeted, self-imposed target tohave

women inmen-dominatedfields,butverydifficult tochange localperceptionofwhatwomenshouldbedoing(e.g.notdrivecabs,orworkinheavyequipment),andconstructioncompaniesare looking for female employees for office work – English classes at SAT have to continue.Englishclassesareusedasa“bait”toattractyoungwomenintoheavymachineryprograms

• DjibrilBousso/Senegal:Doesanyonehaveexperienceworkingwithhandicappedpeople?o ShewangezawLulie/HDECovA:“Yes,wehadstudentswithdifficulty inhearing– these

studentsproducemore,whileothersareengagedintalking”o JasonHiscocks/SAT:Yes,somepeoplewithwalkingdifficultiesarepartoftheSAT

E-learning• VirpiStucki/LKDFmentionedAR/QRcardsthatareusedacrossthePPDPs,studentslikethema

lotandstudiesshowthatstudentslearnfasterusingthem,developmentcostis$5,000-$10,000percourse

• SeanPaterson/SADCmentionedCutmasterasatoolthathasbeensuccessfullyused• JHEOS/ZAMITA: Management buy-in is very important, establishing deadlines on course

completionhasbeencrucial too,andahelpdesk incaseofchallengestoproceedtothenextlevel, IT administrator gave feedback who did not log in (if people didn’t log in, a “coachingactionplan”hasbeenusedthatwassignedbythestudentandMr.Banda)

• HarrisTarnue/BWIpointedoutimportanceofconstantmonitoringandthatdeadlinesaremet,equallymanagementroletosuperviseandsupport,andfinallythattheITisinplacesothatthestaffhasaccesstotherelevantresources

• VirpiStucki/LKDF:Isinternetconnectionanissue?o HarrisTarnue/BWI:That’swhyImentionedITinfrastructureo AlportBanda/ZAMITA: Internet is an issue,we spendaround$5,000permonth–but

2,000studentsgetaccessontheschoolpremises

Sustainability-operational(e.g.localownership,shorttermcourses,services,trainerretention,financialplanning)

• IbrahimaNdiaye/Senegal:Taking intoaccount jobsafety invocational training iscrucial, theseaspects are integrated in the curricula so that young people learn those, second iscomplementaritybetweenvocationaltrainingandthecompanies,whichisnotyetwidespread.Bringingtogetherthetrainingsandexpertsisimportantinregardstobringintheprivatesectorintothesetrainings,theresultisaprofessionalintegrationintothejobmarketandahighdropinthenumberofworkplaceaccidents

• Shewangezaw Lulie/HDECoVA: We are in our final year, hence sustainability is an importantissueforus–theEthiopiangov’thasgrantedapprovaltoHDECoVAbutwantstheirhelptoscaleup and replicate the school elsewhere, but also convert the school to a polytechnic level to

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producehighlyqualifiedteacher.Moreover,someminormaintenanceisoutsourcedfromVolvotoHDECoVA,whichgeneratesrevenuefortheVTC

• Max Pierotti/AGEVEC: First good practice is the idea of providing career services, given thatstudentscomefromMorocco,Senegal,andIvoryCoast,thismakesitmorecomplicated

• Felix Duterte/AGEVEC: At least 3 posts per week on Facebook, there should be a body ofservicesonthewebsitetoengagestudents,4,000followersonFacebook

o RVPadmanabhan/ZAMITAaskedforanLKDFtrainingonsocialmediao Virpi/LKDFmentionedthatthiscouldbeatrainingfor2017APLWo Sean Paterson/SADC: Visual branding is critical, that’s great to know. Second point is

thatstudentsneedtobemotivatedtoearnmoney,peopleneedtolearnhowtomakerevenue–weteachthemtouseassetsinthatway

• DjibrilBousso/Senegal:Weneedtotalkaboutsustainabilityforyoungentrepreneurs–howcanwehelpgraduatesstarttheirowncompanies?

o Shewangezaw Lulie/HDECoVA: There is initial funding for graduates, through acompetition, now there is a second round – we connect the wines with Swissentrepreneursandstart-upfunds

• Jason Hiscocks/SAT mentioned ready-made curricula written for the ILO, available in severallanguageson3topics(lifeskills,startyourownbusiness,knowaboutbusiness)

Softskills(workreadiness)• MaxPierotti/AGEVEC:ToTonSoftSkillsatAGEVEC,providedbythetrainersthemselves(hence

bettersuitedtostudents,biggersenseofownershipamongtrainers)• VisittoUSAID’sCareerCenteronThursdaywillbeinterestinginthisregard

Otherbusiness/challenges• Jason Hiscocks/SAT asked about sustainability after handover/attracting private sector

companieso RV/ZAMITA:Trying tobring in smallprivate sector companiesafterhandover, there is

alsoarelatedclauseintheZAMITAagreemento AlportBanda/ZAMITA:Phasedapproach,proposalistocomeupwitha3weekslearning

forthestudentsandthecompanies,companiesarebroughtinatanearlystage• Felix Duterte/AGEVEC: How do other PPDPs identify the extra-curricular courses and services

thatwillattractlocalcompanies?o ShewangezawLulie/HDECoVA:Webring incompaniestoattendtheclasses, thenthey

give feedback – there should be a person assigned to business development andbuilding partnerships. Facilitation should be with respect for the companies andappreciatingtheirrichexperienceandskillstodevelopnewcurricula

o AlportBanda/ZAMITA: Iwas inaminingprogramataminingcompanyfor6weekstoseehowitisimplementedthere,tofeedbackintoourprogramdesign.Also,graduateswereoftenmystudents,theyoftencomebacktomeandtellmeabouttheirchallengesattheircompanies

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o Harris Tarnue/BWI:We have a small consultancy unit to reach out to specific targetgroups.Wehavepplwithsignificantexperiencebutnoformalexperience,howcanwegoaboutthis?Westartedaprogram,wellreceived,nowspreadingintheUNcirclesinLiberia,it’sanewmarketingtoolforus

• DjibrilBousso/Senegal:WehaveaprobleminSenegaltointroducemechatronicsforelectronics–findingpartners

o RV/ZAMITA:Wehavesomecoursesforthis

SummaryofPresentationongoProve

ValueofgoProve1. BasicsofM&E2. Easydataentry3. KPIsofLKDF4. Earlyresults

goProveusage(practicalexercise)

Bestpractices• ZAMITA/JHEOSandearlyonboarding• MrR.V.Padmanabhanunderlinedtheusefulnessofhavinghadhislocalteamattendatraining

onM&EandgoProveandhowitincreasedownershipofthesystem

Challenges• ExamplefromAGEVECprovidedbyFelixDuterte:languagebarriers,surveyhasbeentranslated

intoArabic

Movingforward• goProvechampions–onededicatedpersonperPPDP

FurtherdetailstobefoundinPowerPointpresentationbyStefanWindberger

Discussion• TheSenegalesedelegationinquiredaboutwhethergoProvecouldbeadaptedtootherprojects,

outsideoftheLKDF• MichelFayeraisedconcernsaboutdataprotectionongoProveservers.StefanWindbergertook

thisopportunitytonotethatconfidentialitywaspartoftheagreementpassedbetweenUNIDOandthesoftwarecompany

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SummaryofPresentationonProcurement

Introduction• MaxPierotti/AGEVEC:Equipmentcouldbeprocuredlocally,butweendupbuyingitelsewhere• ShewangezawLulie/HDECoVA:Leadtimeisamajorchallenge• RVPadmanabhnan/ZAMITA:RealhardshipwearefacingisUNDP,UNIDOASRsareveryfast,but

UNDPprocessisparticularlyslow• DjibrilBousso/Senegal:Notinvolvedinprocurement• Sean Paterson/SADC: I do the most procurement on equipment and construction materials.

Pricesarevastly inflatedcompared to realprices,e.g.whentheUNpaysvs.whenquotationsare requestedwithoutmentioning the “UN”name. Supplieroften supplieswhathewants to,notwhatheshould.Qualityisoftenpoor.

• SakuDukuly/Liberia:TVET institutionsarenotautonomous;theyhavetocometotheministrywiththeirrequests.Theproblemiswiththespecificationsthatareprovided.Theprocessissobureaucraticandthevendorhastopre-finance.Therearesomanythingsthatareneededandthequalityisoftenpoor.

• JasonHiscocks/SAT: Paper and stationery is often required.Weare constantly runningout ofmaterials,anditisexacerbatedwiththeASR–evenifyouchasepeopleinJordan,evenforsmallvaluesitdoesn’twork.OntheUNIDOside,wehavetobuyequipmentforsmallenterprises(lowvaluepurchase),butwehavetovisitsuppliersandlookatthematerial–atthefieldlevel,todoaverysimpleprocurement,wehavetodoalotoffootwork

• Ibrahima Ndiaye/Senegal: The difficulties that we have is the national regulations and theproducts thatwebuy, they go throughHQand theyneed several pro forma invoices andwedon’tknowtheregulationsthatexistattheUNIDOHQinVienna

• MichelFaye/Senegal:UNIDO isourpartnerand it’svery interesting formetoknowhowtheirprocurementworks,butIdon’tknowthedetailsyet

• Kerstine Kageni/JHEOS: We have an issue that banks in Liberia charge 1.35% on everytransaction

PrinciplesofProcurement1. BestValueforMoney2. Fairness

a. Exampleofanadvertisedrequestfor1pieceof90GBHD,threeofferswith90,95,and1000TB

3. Integrity4. Accountability5. Transparency6. EffectiveCompetition

a. Localb. Nationalc. Open

7. Theinterestoftheorganization

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ProcurementPlanningProcurementPlanshouldinclude:

• Who?• When?• How?• What?• Where?

FurtherdetailstobefoundinPowerPointpresentationbyJohnMani

Conclusion:Whatisinteresting?• HealthandSafety• Procurement• goProve• FacebookMarketing• E-learning

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Annex1:ListofParticipants

Firstname Lastname Organisation

1 Mr.Alport BANDA NORTEC(Zambia)

2 Mr.Djibril BOUSSO HeadofIntegrationOfficeoftheMinistryofVocationalTrainingLearningandCrafts(Senegal)

3 Mr.Saku DUKULY MinistryofEducation(Liberia)

4 Mr.Felix DUTERTE AGEVEC(Morocco)

5 Mr.Michel FAYE MinistèredelaFormationProfessionnelle,del'Apprentissageetdel'Artisanat(Sénégal)

6 Mr.Jason HISCOCKS SAT(Iraq)

7 Ms.Kerstine KAGENI JHEOS(Liberia)

8 Mr.John MANI LKDF(Austria)

9 Ms.Gillian MARTINMEHERS AtadoreSarl(Switzerland)

10 Mr.IbrahimaMakalou

NDIAYE UNIDO(Senegal)

11 Mr.R.V. PADMANABHAN ZAMITA(Zambia)

12 Mr.Sean PATERSON SADCForest(SouthAfrica)

13 Mr.Maximilien PIEROTTI AGEVEC(Morocco)

14 Ms.Virpi STUCKI LKDF(Austria)

15 Mr.HarrisF. TARNUE BookerWashingtonInstitute(Liberia)

16 Mr.Stefan WINDBERGER LKDF(Austria)

17 Mr.ShewangezawLulie

WORKINEH SelamChildrenVillage(Ethiopia)

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Annex2:Photos

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