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MELBOURNE CAR PARK ACCREDITATION SCHEME

ASSESSMENT PRO-FORMA

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Official assessment Pro-Forma

Assessment team

Names of local authorities conducting the audit for the purposes of accreditation.

Please include Name, organisations represented and contact detailsDate of accreditation

Nominated car park operator’s name for the purposes of accreditation

Name of car park

Telephone

Address of car park

Your privacy

The City of Melbourne is committed to protecting your privacy.

This pro-forma will be held by the City of Melbourne. Any personal information provided to the City of Melbourne will only be used for the purposes intended and stated in the Car Park Accreditation Guidelines. It will not be disclosed to any external party unless required by the assessment team, (comprised of City of Melbourne and Victoria Police), to review accreditation processes or as authorised by law.

If you wish to alter any personal information you have supplied to the City of Melbourne, or no longer wish to receive emails, please telephone (03) 9658 9658.

You can access our privacy statement at www.melbourne.vic.gov.au

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MELBOURNE CAR PARK ACCREDITATION CHECKLIST

A: Mandatory: Emergency management and procedures

All car parks within the City of Melbourne must answer yes to these two mandatory criteria to participate in the City of Melbourne Car Park Accreditation Scheme. Answering yes to these questions will automatically give you 40 points in the rating sheet.

Criteria YesEmergency management procedures are in place and visible to users of the car parkAll staff have participated in emergency management trainingTotal must equal 40

Write feedback and comments here

B: Value added services

Questions 1 to 5:Must show active involvement in the following: Each answer of yes is rated 20 points on the rating table on page 20. This is to be discussed at the assessment and will require documentation.

Please tick your answer:

Criteria Yes No1. The car park operator is involved in accreditation processes2. Staff meets regularly to monitor safety in the car park and have records to show these processes3. The car park operator/management has processes in place for preventative maintenance4. The car park operators/management have developed policies, strategies protocols to manage safety and security within its car park5. The car park operators/management monitor perceptions of safety in the car park and have patron surveys and reports to show these processes

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Questions 6 and 7: (See page 18 for further explanation on how to rate this section) Please tick appropriate criteria and transfer your score to the rating sheet.

6. The car park operators or management are members of the Car Park Operators Forum and attend the meetings regularly.

Condition Criteria

5 Minimal → We attend one meeting in the year10 Good → We attend two to three meetings per

annum15 Very Good → We attend over three meetings per

annum20 Excellent → We attend all meetings through out

the year

7. The car par operators have developed strategies and monitor statistics regarding: incident, theft of and theft from motor vehicle, and actively develop and record improvement processes.

Condition Criteria

0 None → No CCTV and no understood policy regarding the management of incidents

5 Minimal → CCTV monitors car park, there is an understood policy regarding incidents and incidents are reported to police

10 Good → CCTV monitors car park and signage is clearly visible to patrons encouraging them to take their valuables with them or lock them away

15 Very Good → CCTV monitors car park, signage is clear and encourages patrons to either lock away or take their valuable with them and there is an understood policy in managing incidents

20 Excellent → All of the above. Our car park is proactive in its approach to monitoring theft of and theft from motor vehicles. We work collaboratively with stakeholders to develop innovative practice and share experience and key learning with other car park operators


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C: Staff and customer service

Customer service Condition Criteria5 Minimal → Little or no customer service training offered to staff10 Good → Basic customer service training offered to staff15 Very Good → All staff undergo customer service training20 Excellent → All staff must undergo comprehensive customer

service training

Car park management

Condition Criteria

1 Minimal → None or less than satisfactory car park management training offered to staff

2 Good → All staff offered car park management training3 Very Good → All staff offered comprehensive car park

management training4 Excellent → Compulsory for all staff to undergo comprehensive

car park management training

Crime awareness Condition Criteria1 Minimal → No crime awareness training offered to staff2 Good → Some staff offered crime awareness training3 Very Good → All staff offered crime awareness training4 Excellent → Mandatory for all staff to undergo crime awareness

training


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D: Physical environment and amenity

Security

Passive surveillance

Condition Criteria

1 Minimal → Car park contains no or few windows, restricted views or has low level of activity from adjoining properties adjacent to the parking areas or overlooking the car park

2 Good → Car park contains some windows and/or average level of activity from adjoining properties adjacent to the parking areas or overlooking the car park

3 Very Good → Car park contains many windows and/or above average level of activity from adjoining properties adjacent to the parking areas or overlooking the car park

4 Excellent → Car park contains a large number of windows or has a high level of activity from adjoining properties adjacent to the parking areas or overlooking the car park

Active surveillance

Condition Criteria

1 Minimal → No active security measures in place2 Good → Provision of public address systems that can be used to

provide information about car park → Provision of surveillance cameras monitored by staff

3 Very Good → Provision of communication measures for emergencies such as intercoms, public telephones, alarms, and electronic locking devices → Provision of public address systems that can be used to provide information about car park or local activities → Provision of surveillance cameras monitored by staff

4 Excellent → Provision of communication measures for emergencies such as intercoms, public telephones, alarms, and electronic locking devices → Provision of public address systems that can be used to provide information about car park or local activities → Provision of surveillance cameras monitored by staff → Provision of organised security through regular patrols→ Provision of signage that advises users of security measures that are in place, for example cameras, intercom systems

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Sightlines and visibility

Condition Criteria

1 Minimal → Lines of sight are predominantly limited by obstructions2 Good → Acceptable lines of sight in most areas of the car park3 Very Good → Unobstructed lines of sight in most areas of the car park4 Excellent → Very clear and broad lines of sight from all areas of the

car park

Controlled access

Condition Criteria

1 Minimal → No formal access control in place/shared entry/exit through sub standard lane widths → Inadequate number of vehicular entry and exit locations for size of the car park

2 Good → Formal ticketing control of entry and exit to car park → Acceptable vehicular entry and exit points → Entry and exit control barriers, boom gates or similar at all entry and exit points → Enclosed car park perimeter

3 Very Good → Formal ticketing control of entry and exit to car park → Satisfactory number of vehicular entry and exit points→ Entry and exit control barriers, boom gates or similar at all entry and exit points → Entry and exit sensors with one way operation on entry and exit lanes → Enclosed car park perimeter

4 Excellent → Formal ticketing control of entry and exit to car park with multiple payment options → Satisfactory number of vehicular entry and exit points → Satisfactory general pedestrian access with specific provisions for disabled → Fire stairs not used for general pedestrian access. No access from the street → Entry and exit control barriers, boom gates or similar at all entry and exit points → Entry and exit sensors with one way operation on entry and exit lanes → Enclosed car park perimeter

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Lighting Condition Criteria1 Minimal → Lighting is inadequate at external edges and route

providing access to car park → Dark corners and shadows → Concealed areas with inadequate lighting → No creative lighting → Shadows between cars prevalent

2 Good → Overall lighting level is satisfactory →Some lights require re-positioning to minimise shadows between cars →Vehicle and pedestrian access routes within car park are satisfactorily illuminated

3 Very Good → All lights are positioned to minimise shadows between cars →All external and internal access routes for both vehicles and pedestrians are satisfactorily illuminated

4 Excellent → All external and internal access routes for both vehicles and pedestrians are satisfactorily illuminated. Satisfactory number of vehicular entry and exit points → All areas of car park including any possible concealment spots have been illuminated→ Creative lighting provided→ All lights positioned eliminating shadows between cars→ Ceilings/walls painted white


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Physical amenityUser comfort Condition Criteria

1 Minimal → Negligible protection from rain, wind and sun → No ventilation →Uncomfortable noise levels

2 Good → Adequate protection from rain, wind and sun in some areas of car park →Ventilation system provided and operational →Acceptable noise levels

3 Very Good → Adequate protection from rain, wind and sun in most areas of car park →Ventilation system used →Minor noise levels

4 Excellent → Maximum protection from rain, wind and sun in all areas of car park →Ventilation system provided and operational →Negligible noise levels

Aesthetics Condition Criteria1 Minimal → No artwork or interesting internal surface treatments

→ No creative lighting →No interesting pavement surfaces → No protective physical controls such as bollards or wheel stops have been used

2 Good → Interesting pavement surfaces and physical protective controls such as bollards to define pedestrian paths and vehicle stops In parking bays adjacent to obstructions have been used → Creative lighting provided

3 Very Good → Interesting internal surface treatments have been used → Creative lighting provided → Interesting pavement surfaces and physical protective controls such as bollards to define pedestrian paths and vehicle stops in parking bays adjacent to obstructions have been used

4 Excellent → Artwork has been incorporated as a feature of the car park → Interesting internal surface treatments have been used → Creative lighting provided → Interesting pavement surfaces and physical protective controls such as bollards to define pedestrian paths and vehicle stops in parking bays adjacent to obstructions have been used

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Maintenance Condition Criteria1 Minimal → No provision of suitable rubbish receptacles

→ Unsatisfactory finishes on floors for easy cleaning of oil/grease deposits and slip resistant → Unfinished walls/ceilings/columns

2 Good → Provision of suitable rubbish receptacles → Floors sealed for ease of cleaning, particularly oil and grease deposits

3 Very Good → Provision of appropriate finishes on the floor for easy removal of oil and grease deposits → Non slip floor surfaces →Provision of suitable rubbish receptacles

4 Excellent → Provision of suitable rubbish receptacles → Walls/ceilings/columns treated with acceptable finishes → Parking space/location identification → Provision of appropriate finishes of the floor for easy cleaning of oil and grease deposits


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SIGNAGE

Visibility Condition Criteria1 Minimal → No creative use of advisory signs, line marking, symbols

or location colour coding2 Good → Some use of advisory signs, lines, colour coding or

symbols → Signs positioned to optimise driver reaction time or pedestrian direction

3 Very Good → Substantial use of advisory signs, lines, colour coding or symbols → Signs positioned to optimise driver reaction time or pedestrian direction

4 Excellent → Substantial and creative use of advisory signs, lines, colour coding or symbols → All signs positioned to optimise driver reaction time or pedestrian direction

Readability Condition Criteria1 Minimal → No or little use of internationally recognisable

symbols/obscured signs/non standard signs2 Good → Signs use internationally recognisable symbols/clear and

unobscured3 Very Good → Substantial use of internationally recognisable

symbols/clear and standard signing4 Excellent → All signs use internationally recognisable symbols

where appropriate with optimal placement

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Simplicity Condition Criteria1 Minimal → Distinction between pedestrian and vehicular signs is

unclear or non-existent2 Good → All signs clearly distinguish between pedestrian and

vehicular purposes → Provide patrons with car park usage information before entering the car park, such as fees and opening times, clearances, car park full, directions of travel, exit/entry signs

3 Very Good → All signs clearly distinguish between pedestrian and vehicular purposes → Provide patrons with car park usage information before entering the car park, such as fees and opening times, clearances, car park full, directions of travel, exit/entry signs. → Provision for both pedestrians and drivers immediately upon entering the car park with a clear understanding of direction to stairs, lifts, and exits not in use

4 Excellent → All signs clearly distinguish between pedestrian and vehicular purposes → Provision for both pedestrians and drivers immediately upon entering the car park with a clear understanding of direction to stairs, lifts, and exits not in use → Advise users of security measures that are in place and where to find them, for example security cameras, intercom systems → Provide patrons with car park usage information before entering the car park, such as fees and opening times, clearances, car park full, directions of travel, exit/entry signs→ Dynamic signs indicate to patrons direction to available car parking spaces


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Vehicle entry and exitApproach Condition Criteria

1 Minimal → Difficulties on approach to the entry of the car park2 Good → Minor difficulties on approach to the entry of the car

park3 Very Good → Satisfactory approach to the entry of the car park4 Excellent → Very comfortable and easy approach to the entry of the

car park

Vehicle queuing

Condition Criteria

1 Minimal → Major impact of vehicle queuing on street network2 Good → Some peak period impacts of vehicle queuing on street

network3 Very Good → Negligible impact of vehicle queuing at any time4 Excellent → No impact of vehicle queuing on street network

Width of entry

Condition Criteria

1 Minimal → Lines of sight obscured and safety compromised2 Good → Minor line of sight obstructions3 Very Good → Negligible line of sight obstructions4 Excellent → No impact on safety and acceptable lines of sight

throughout the car park

Signage and orientation

Condition Criteria

1 Minimal → No or negligible signage or information to provide orientation of patrons upon entering and exiting the car park

2 Good → Satisfactory provision of signs to orientate patrons upon entering and exiting the car park

3 Very Good → Substantial use of clear and positioned signage to orientate patrons upon entering and exiting the car park

4 Excellent → Creative use of static and dynamic signs to orientate patrons upon entering and exiting the car park

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Integration with external roadwork

Condition Criteria

1 Minimal → Difficult egress onto external road network2 Good → Minor difficulties egressing from external road

network3 Very Good → Negligible impact with the external road network4 Excellent → No impact with the external road network

External pedestrian movement

Condition Criteria

1 Minimal → Significant safety impacts on external pedestrian movement

2 Good → Minor safety concerns on external pedestrian movement

3 Very Good → Negligible safety concerns on external pedestrian movement

4 Excellent → All reasonable safety measures to negate any impact on external pedestrian movement

Pedestrians entering and leaving

Condition Criteria

1 Minimal → Significant safety impacts on pedestrians entering and leaving

2 Good → Minor safety concerns on pedestrians entering and leaving

3 Very Good → Negligible safety concerns on pedestrians entering and leaving

4 Excellent → All reasonable safety measures to negate any impact on pedestrians entering and leaving


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Internal ramps and circulationDisruption to circulating traffic

Condition Criteria

1 Minimal → Blind corners exist in car park → Unsuitable, unsafe aisle and carriageway widths→ Not clearly understandable traffic flow

2 Good → No blind corners → Suitable, safe aisle and carriageway widths→ Understandable traffic flow

3 Very Good → No blind corners → Very suitable, safe aisle and carriageway widths → Clearly understandable traffic flow

4 Excellent → No blind corners → Extremely understandable traffic flow → Extremely suitable, safe aisle and carriageway widths

Configuration and layout of spaces

Condition Criteria

1 Minimal → Configuration and layout of spaces is below average – refer to Australian standards

2 Good → Average configuration and layout of spaces3 Very Good → Very good configuration and layout of spaces4 Excellent → Excellent configuration and layout of spaces

Traffic flow Condition Criteria1 Minimal → Significant disruption to traffic flow2 Good → Negligible disruption to traffic flow3 Very Good → No disruption to traffic flow4 Excellent → Logical, natural, continuous traffic flow

Signage and line marking

Condition Criteria

1 Minimal → Unidentifiable or unclear signage and line marking2 Good → Satisfactory signage and line marking3 Very Good → Very clear signage and line marking4 Excellent → Excellent signage and line marking

Access to parking bays

Condition Criteria

1 Minimal → Difficult to access most parking bays2 Good → Satisfactory access to parking bays/some minor

difficulties3 Very Good → Good access to all parking bays4 Excellent → No access difficulties to any parking bays

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Aisle widths Condition Criteria1 Minimal → Unsatisfactory aisle widths2 Good → Satisfactory aisle widths/some below standard3 Very Good → All aisle widths meet minimum standards4 Excellent → Excellent aisle widths/better than minimum

standards

Pedestrian safety Condition Criteria1 Minimal → Many blind corners in car park

→ Unsafe aisle and carriageway widths for pedestrian movement →Below average visibility – many obstructions

2 Good → Only a few blind corners → Suitable, safe aisle and carriageway widths– cater for pedestrian movement → Average visibility/some obstructions

3 Very Good → No/few blind corners → Suitable, safe aisle and carriageway widths– cater for pedestrian movement → Very good visibility/few obstructions

4 Excellent → No/few blind corners → Suitable, safe aisle and carriageway widths and designated pedestrian areas/paths/crossings → Excellent visibility/minor obstructions

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Ramp configurations

Condition Criteria

1 Minimal → Well below standard grade(s) and width(s)→ Well below standard turning conditions → Well below standard grade change conditions → Well below standard Satisfactory

2 Good → Satisfactory slope and width, almost or just meets standard → Satisfactory turning conditions, almost or just meets standard → Satisfactory grade change conditions, almost or just meets standard → Satisfactory headroom, almost or just meets standard

3 Very Good → Very good slope and width/meets minimum standard→ Very good turning conditions/meets minimum standard → Very good grade change conditions/meets minimum standard → Free of obstructions/headroom/meets minimum standard

4 Excellent → Perfect slope and width/better than minimum standard → Excellent turning conditions/better than minimum standard → Excellent grade change conditions/better than minimum standard Free of obstructions/headroom/better than minimum standard


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ParkingEfficient and comfortable

Condition Criteria

1 Minimal → Inadequate cross-fall in floors → Most patrons have difficulty locating their cars → Difficulty in finding available car spaces

2 Good → Satisfactory cross-fall in floors → Some patrons have difficulty locating their cars → Satisfactory exposure to available car spaces

3 Very Good → Satisfactory cross-fall in floors → Patrons can very easily locate their cars → Very good exposure to available car spaces

4 Excellent → Satisfactory cross-fall in floors → Extremely easy for patrons to locate their cars → Excellent exposure to available car spaces

Controlled vehicle manoeuvrability

Condition Criteria

1 Minimal → Inefficient parking layout→ No use of wheel stops

2 Good → Some inefficiency in parking layout → Some use of wheel stops

3 Very Good → Minor inefficiency in parking layout → Use of wheel stops in critical locations

4 Excellent → Efficient parking layout → Excellent use of wheel stops

Accessibility of parking spaces

Condition Criteria

1 Minimal → Obstructions exist affecting use of spaces → Stack or tandem parking exists in car park → Car park has many parallel car spaces

2 Good → No obstructions exist affecting use of spaces → No stack or tandem parking → Car park has some parallel car spaces

3 Very Good → No obstructions exist affecting use of spaces → No stack or tandem parking → Car park has few parallel car spaces

4 Excellent → No obstructions exist affecting use of spaces → No stack or tandem parking → Car park has no parallel car spaces


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Pedestrian MovementConflict with vehicles

Condition Criteria

1 Minimal → No protection for pedestrians at vehicle conflict points → Unsafe shared use of aisles/ramps

2 Good → Some protection or warning for pedestrians at vehicle conflict points → Shared use of aisles/no requirement to use ramp vehicle path

3 Very Good → Warning and/or protection for pedestrians at vehicle conflict points → Shared use of aisles/no requirement to use ramp vehicle path

4 Excellent → Warning and protection for pedestrians at vehicle conflict points → Safe use of aisles and dedicated areas for pedestrians

Signage Condition Criteria1 Minimal → None or unclear signage

→ No directions to exit and entry points2 Good → Satisfactory signage including directions to exit and

entry points3 Very Good → Clear signage providing easily recognised directions

to exit and entry points and other facilities4 Excellent → Clear signage and creative use of symbols providing

easily recognised directions to exit and entry points and other facilities

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Pedestrian safety Condition Criteria1 Minimal → Lighting is non-compliant with Australian Standards

→ Unacceptable noise levels → Lines of sight severely obstructed → Headroom is not to Australian Standards

2 Good → Lighting is satisfactory/mostly meets Australian Standards → Acceptable noise levels → Some impact on lines of sight → Headroom meets Australian Standards

3 Very Good → Lighting meets Australian Standards→ Minor noise levels → Minor impact on lines of sight → Headroom satisfies Australian Standards

4 Excellent → Lighting meets Australian Standards and no shadows → Negligible noise levels → Minimal obstructions to lines of sight → Headroom satisfies Australian Standards


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Parking for people with disabilitiesParking Condition Criteria

1 Minimal → No spaces for disabled motorists2 Good → Some spaces for disabled motorists

provided/location not ideal → Good directional signage/signage and parking meets Australian Standards

3 Very Good → Some spaces for disabled motorists provided/location ideal → Very good directional signage/meets Australian Standards

4 Excellent → Number of spaces satisfactory/located in best position → Excellent directional signage provided Meets Australian Standards

General access Condition Criteria1 Minimal → No pavement treatments for pedestrians

→ No dedicated toilet (if other toilets provided) → No suitable lift controls for disabled/wheelchair bound → No tactile pavement treatments → No visual indicators

2 Good → Some pavement treatments for pedestrians → Dedicated toilet (if other toilets provided) → Satisfactory lift controls → Satisfactory tactile pavement treatments for disabled→ Visual indicators provided

3 Very Good → Very good pavement treatments for pedestrians → Dedicated toilet (if other toilets provided) → Very good lift controls → Very good tactile pavement treatments → Very good visual indicators

4 Excellent → Excellent pavement treatments for pedestrians → Dedicated toilet (if other toilets provided) → Lift controls for wheel chair motorists → Tactile pavement treatments supporting disabled motorist movement to special facilities → Excellent visual indicators


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Other facilitiesParking for bicycles

Condition Criteria

1 Minimal → No provisions2 Good → Satisfactory security and supervision →No lockers

→Directional signage 3 Very Good → Adequate number →Conveniently located →Good

security and supervision →Lockers provided near parking spaces →Good directional signage and publicity provided

4 Excellent → More than required number → Extremely convenient → Excellent security and supervision → Lockers for each parking space → Excellent signage and publicity provided

Parking for motorcycles

Condition Criteria

1 Minimal → No provisions2 Good → Some provided, not well located3 Very Good → Some provided → Conveniently located and secure

→ Lockers provided4 Excellent → Some provided → Extremely convenient and secure

location → Lockers provided for each space


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HOW TO RATE THE CAR PARKCar parks are to be assessed by the accreditation criteria incorporated within the checklist provided.

This checklist corresponds with the self assessment checklist provided to car park owners and operators contained within the City of Melbourne Car Park Accreditation Scheme Information Pack.

The assessment and rating of the car park will be undertaken using the following criteria:

Part A: Emergency Procedures Emergency management is mandatory and carries a total score of 40 points; and Car park operators must indicate yes to both criteria in this section to participate in the

accreditation.

See the guidelines provided for further information regarding rationale and importance of these elements as priorities for all car parks.

2. Part B: Value added services

Questions 1 to 5 Each criterion carries a total of 20 points. Answering yes = 20 points Add the total of each yes to ascertain your score in this section. Transfer your points to the rating table

Questions 6 and 7: work through this section and assign relevant points

Minimal = 5 pointsGood = 10 pointsVery good = 15 pointsExcellent = 20 points

Transfer your points to the rating table

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3. Part C: Customer service Part D: The Physical Environment and Amenity

a. Work through each section and assign a condition rating score of 1 to 4

1 = Minimal2 = Good3 = Very Good4 = Excellent

b. Transfer the figure assigned to each characteristic to the rating table.

Please note on the rating table that a weighting factor has been applied to each characteristic. Weighting levels are as follows:

Low = 5Medium = 10High = 15Superior = 20

c. Multiply the condition score by the weighting factor to calculate the score. Condition score level x weighting level

Total the scores for the different characteristics under each criterion.

4. Total score Total the scores for each criterion in Sections A through to D to identify the accreditation

level of your car park.

5. The table below indicates accreditation levels

Accreditation LevelsThe City of Melbourne Car Park Accreditation Scheme incorporates five levels.

Range CriteriaLevel 5=1856 to 2156 Five stars Superior safety and security conditions supported by

value added servicesLevel 4=1554 to 1855 Four stars Very good to excellent safety and security

conditionsLevel 3=1254 to 1553 Three stars Satisfactory safety and security conditionsLevel 2=951 to 1253 Two stars Needs improvementLevel 1=less than 951 One Star Needs significant improvement

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MELBOURNE CAR PARK ACCREDITATION RATING TABLE

Instructions

Once you have completed the checklist transfer all scores to this table.

Please read through pages 15 and 16 which will help you to understand how to rate your car park in each of the sections A, B, C and D.

Criteria Characteristic Transfer scores here

Weighting Factor

Total SCORE

A Emergency ManagementMandatory Emergency management

procedures40 Must achieve

40B Value added services

1. We are involved in accreditation processes

20

2. We meet regularly to monitor safety in our car park

20

3. We have processes in place for preventative maintenance

20

4. We have developed policies, strategies protocols to manage safety and security within our car park

20

5. We monitor perceptions of safety

20

6. We are a member of the car park operators forum7. We monitor statistics regarding: incidents, theft of and theft from motor vehicle and actively develop and record improvement processes

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C Staff and customer service Condition Score

Weighting Factor

Condition score x weighting factor

Customer service 20Car park management 20Crime awareness 20

C Staff and customer service Condition Score

Weighting Factor

Condition score x weighting factor

Security Passive surveillance 10Active surveillance 15Sight and visibility 5Controlled access 10Lighting 15

TotalPhysical amenity

User comfort 10Aesthetics 15Maintenance 15

Signage Visibility 15Readability 15Simplicity 15

TotalEntry and exit

Difficulty 5Vehicle queuing 10Width of entry 5Signage and orientation 15Integration with External Roadwork

5

TotalRamps and internal circulation

Disruption to circulating traffic

10

Configuration and layout of spaces

10

Traffic flow 10Signage and line marking 15Access to parking bays 15Aisle widths 5Pedestrian safety 15Ramp configuration 5

TotalParking Efficient and comfortable 10

Controlled vehicle manoeuvrability

10

Accessibility of parking spaces

15

Total

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Pedestrian movement

Conflict with vehicles 10Understood by users 15Pedestrian safety 5

TotalDisabled parking

Parking 15General access 10

TotalOther facilities

Parking for bicycles 10Parking for motorcycles 10

TotalTOTAL

*The table below indicates accreditation levels

Range CriteriaLevel 5=1856 to 2156 Five stars Superior safety and security conditions supported

by value added servicesLevel 4=1554 to 1855 Four stars Very good to excellent safety and security

conditionsLevel 3=1254 to 1553 Three stars Satisfactory safety and security conditionsLevel 2=951 to 1253 Two stars Needs improvementLevel 1=less than 951 One star Needs significant improvement

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RECOMMENDATIONS FOR IMPROVEMENT

Write a brief summary of key priorities onlySection A: Emergency management

Section B: Value added services

Section C: Staff and customer service

Section D: Physical environment and amenity

Write the accreditation level and star rating of the car park in the box below:

Accreditation level:Star rating:

Please write final comments here

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Please provide a copy of the final assessment form to the car park operator

When discussions have concluded with car park operator and accreditation level has been finalised, please photocopy this official assessment document and provide a copy to the car park operator for their reference. The original copy must be returned to City of Melbourne.

Accreditation is conducted every three years or as directed by members of the Safe City Transport and Car Park Steering Committee and will involve consultation with car park operators.

Car park operators who have achieved level three or higher will be provided with promotional material to advertise their star rating.

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Do you have a question for the City of Melbourne? Call and speak to us.

© City of MelbourneJanuary 2009PO Box 1603Melbourne Victoria 3001Phone (03) 9658 9658 TTY (03) 9658 [email protected] www.melbourne.vic.gov.au/contactus

This is a publication of Melbourne City Council.

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