melbourne convention and exhibition...
TRANSCRIPT
FEB 28 - MAR 2 2018
Melbourne Convention and Exhibition Centre
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insideretail.live#InsideRetailLive
Supported by
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OPEN
Meet the rego team
WELCOME
FROM THE CEO
DALI HOFMANN
(02) 8224 8366
VIV BLACHER
(02) 8224 8359
Inside Retail Live is what we like to describe as a 3-day festival of retail ideas. Over the course of 3 days, experts and innovators will share new, thought-provoking ideas to help us re-imagine retail and the way we work. Most importantly, you’ll leave inspired, energised, and ready for action!
As you may know, Inside Retail has been delivering quality news and insights for over 40 years. Handpicked by the publication’s experienced content team, our speakers are an unconventional mix of leaders, rebels and change makers, each ready to challenge mindsets and drive creative thinking in an exponentially changing market.
We know 3 days is a long time, and I don’t expect you to join us every day (though I’d love you to!). We have designed the content to be relevant to different departments at different times. You can send managers, leaders, marketing, sales, customer service, IT, developers, store operators, logistics and many more.
This is an opportunity to meet in Australia’s retail capital for three days of leadership development, collaboration and most importantly, action. Try to set time aside to actually focus on your role in the business and where it’s headed in the future. We are the retail movement… Can you afford not to join?
Oliver Ranck
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FEB 28 - MARCH 2
RETAIL 2018DAY 1
Join us at the first session of the event to hear industry experts as they provide an industry insight into the current state of play in the Australasian retail market and abroad.
Expect: » Megatrends » Disruptors » Changing consumer behaviours
» Macro/micro influences
» The evolution of retail
DAY 1
Many established retailers are adopting new strategies to cater to evolving customer needs, primarily focusing on omnichan-nel retail, resulting in a different business model that doesn’t place a preference on any single
shopping channel.
Expect: » Wholesale marketplaces -
friend or foe?
» Scaling up - How to avoid
awkward channel conflicts » Business models disrupting
retail on the global stage
+ Suitable for c-suite and senior
management.
EMERGING BUSINESS TRENDS
INNOVATIONDAY 1
Innovation has emerged as a central theme of good retail practice as macroeconomic conditions, the competitive landscape and customer expectations have changed in recent years.Capital expenditure among large retail companies is spiking to meet these requirements, with retail leaders trying very hard to find new ways to sell to customers that haven’t been
done before.
Expect: » How can we reinvent retail in an
age of digital disruption?
» How can leaders successfully
build a culture of innovation that
sees results?
» How can retailers maximise
relationships to maximise
profits. Three key lessons from a US retailer
+ Suitable for all departments.
MAINSTAGE -
KEY THEMES
DAY 1
Good leadership needs to be learned and can be practiced. Without it, many organisations crumble. So how do you develop, as well as stay focused as a leader?
Expect: » Emotional intelligence and leadership qualities
» Design thinking » The importance of failure » Using cognitive science in your management
+ Suitable for marketing, sales,
management
LEADERSHIP
FEB 28 - MARCH 2
DAY 2
Retailers have been placing much
more emphasis on digital mar-
keting over the last several years
as customers migrate to social
media platforms.
Platforms such as Instagram,
Facebook and Twitter have emerged as important organic
marketing tools, while digital
videos and brand campaigns
that leverage influencers are now commonplace in the industry.
As marketing has adopted a more
organic focus branding has also
become more important, with
even mundane customer service
errors now having the potential to
go viral on the internet, becoming
public relations challenges.
Expect: » The what, why, and how of experience
» Building cultural capital
» Converting followers to dollars
» Pricing science and
discounting
+ Suitable for marketing, sales,
management
DAY 2
With enterprise bargaining agreements within the retail industry at an all-time low and employment within the industry more broadly decreasing rapidly, the retail workforce has become challenged.A Fair Work Commission decision from May to reduce Sunday Penalty rates has
further contributed to tensions in the industry, with renewed union presence creating a new environment within which large employers have had to adapt.This has coincided with an increasing need to have engaged and knowledgeable sales staff within retail stores, as customer expectations around service continue to increase.
Expect: » What is a customer-centred culture and how do you actually make it happen?
» Gender diversity – It’s more than hiring ‘enough’ women
» How automation will impact
the retail workforce
+ Suitable for HR, C-suite,
management
MARKETING AND BRANDING
WORKFORCE AND HR
LOGISTICSDAY 2
Retailers are investing heavily
in faster, more transparent
cheaper delivery options for
customers.
Increasing online penetration is
driving interest from retailers in
ensuring that they are able to
compete for customers who are
Expect: » Same day delivery - what’s
next? How customer demand
is reshaping delivery.
» Why supply chain may be
retail’s biggest gamechanger.
+ Suitable for all departments
expecting more from the digital
experience.
Many retailers are trailing
in-store fulfilment to lower barriers to entry. Others have
invested heavily in click-and-
collect, which is comparatively
cheaper to facilitate in many
cases.
THE CUSTOMERDAY 2
Customer expectations are
increasing as time goes on,
but are also evolving, which is
forcing retailers and industry
stakeholders to adapt quickly.
Online shopping, contactless
payments and digitally
integrated experiences
have emerged as important
competitive imperatives for
many large brands, eliciting
Expect: » Consumers - the other side of
retail
» Reinventing retail convenience:
Caltex
» The future shopping centre experience – what you need to
know.
+ Suitable for all departments
heavy investment into
technologies that are able to
provide what’s become known as
the “modern retail experience”.
Consumers are also being
hampered by low wage growth
and increasing cost pressures,
which has subdued discretionary
spend growth, putting pressure
on margins and forcing retailers
to work harder for consumer
dollars.
FEB 28 - MARCH 2
DAY 3
Retailers are busy preparing for the impending arrival of Amazon into Australia, a development that many analysts say will shape the future of Australian retail.A consensus has emerged that unique products, solid pricing strategies, instore experience and developed digital capabili-
ties will be important features of retail in the future.Over the next twelve months consumer confidence is also expected to be subdued while competition is set to increase, creating what some have called a ‘perfect storm’ that may see more retailers go out of business.
Expect: » The retail / supplier relationship and how technology is changing the way business transactions are done and money flows
» The next generation, who, what, where, why
» Future of payments
+ Suitable for all departments
This year's Pitchfest will showcase the latest in retail disruption. Help support the up-and-comers in the retail space, and have your say on the winning pitch for IRL2018.This will be followed by a presentation on the technologies of tomorrow, most of which are already live today.
+ Suitable for all departments
THE FUTURE
PITCHFESTDAY 3
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DAY 3
Demand for Australian
consumer goods in China
is very high, a fact that has
become a lucrative opportunity
for companies like Chemist
Warehouse, who have been very
successful selling into China
CHINA - THE BIG OPPORTUNITY
with local partner Alibaba.
Now other companies, including
Priceline, are planning for
expansion into what has
become the world’s largest
consumer market with a rapidly
growing middle class.
Expect: » This session will look at three different approaches of
companies selling through
China’s online market.
+ Suitable for all departments
DAY 3
The purpose driven brand – why does it matter more now than ever before? Here we discuss balancing purpose and profit, as well as ways retailers can harness business potential as a force for good.
Expect: » Social giving and sustainability – how to create profits and good
» How to create a meaningful brand
+ Suitable for marketing, sales,
c-suite, management
PURPOSE-DRIVEN BUSINESS
FEB 28 - MARCH 2
MAINSTAGEMEET THE UNCONVENTIONAL MIX OF
LEADERS, REBELS AND CHANGEMAKERS
CHARLIE COLETumi & Samsonite
Chief digital officer, Global chief e-commerce officer
Charlie oversees all Tumi direct websites (18 countries) as well
as international direct whole-
sale accounts such as Amazon +
Zappos. As part of the acquisi-
tion of Tumi, Charlie became the first Chief eCommerce Officer at
Samsonite.
BRUCE HARRYMAN John Lewis
Senior Manager National Distribution Network Planning
Bruce is responsible for future capacity and online fulfilment
planning across the John Lewis National Distribution Network. He has worked in John Lewis Distri-bution since 2008 and during his tenure has experienced in person
the business changes required to support the unprecedented growth of online sales and the expansion of the selling branch
network.
GRETTA VAN RIELHey Influencers
FounderGretta van Riel is one of Australia’s
most successful serial entrepre-
neurs. With over 16M followers
on Instagram, over 5.8M impres-
sions a month on Pinterest, and 5
successful startups under her belt,
Gretta prides herself on turning
audiences into brands and trends
into markets.
She founded her first startup, SkinnyMe Tea (SMT), at 22 with $24 in the bank. SMT went on to
be a global success with explosive
growth, winning the Shopify Build-
A-Business competition in 2013.
ADAM FERRIERThinkerbellFounder,
Consumer psychologistAdam Ferrier is the founder of
THINKERBELL, an agency that creates ‘measured magic’. Adam
is one of the leading consum-
er psychologists in Australia, a
brand strategist and an authority
on Behavioural Economics. He’s also the author of “The Adver-tising Effect” and part of The
Australian Creatives’ ‘Power 20’;
A regular on the Gruen Transfer and Sunrise ‘Masters of Spin’, and
featured on The Project, Celebrity Apprentice and ABC Radio.
+RADEK SALISwisse
Former Chief ExecutiveSali is an accomplished leader
of international business, having
made his mark as CEO of house-
hold name Swisse in his early
thirties. Radek is credited to have
led Swisse through rapid growth
in product lines, stockists and
revenue, and initiated one of Aus-
tralia’s largest ever licencing deals
with PGT, with plans to launch Swisse in over 30 countries in 3
years across Europe and Asia.
WAI TANGJB Hi-Fi
Non-executive DirectorWai was the founder of Happy Lab -
unique, fun and quirky specialty retail
confectionery stores. She started
the business in late 2009 and built
the business to 7 stores including an
online store before selling her shares
to her business partner.
During the period of 1999 and June
2009, Wai was the Group Operations
Director for the Just Group as well as
the CEO for Peter Alexander Sleep-
wear division (part of the Just Group).
FEB 28 - MARCH 2
CHAU BANKSNew York and Company Inc
Executive vice president, CIOChau is executive vice president,
CIO and Channel Integration at
New York & Company, a leading
specialty manufacturer and re-
tailer of women’s fashion apparel
and accessories. Chau provides
strategic direction for technology
organisation and also the inte-
gration of business channels that
reach all customer touch points.
She has held leadership posi-
tions at global retailers including
COACH, Abercrombie & Fitch,
and LBrands.
STERLING HAWKINSCenter for Advancing Retail &
Technology - USARetail Visionary & Co-FounderSterling Hawkins is a business
leader, entrepreneur and inves-
tor living at the intersection of
in-store and online. Currently
running operations and venture
relations for CART, his legacy is that of a 5th generation retailer
whose family name is synony-
mous with retail.
In 2004, Sterling co-founded,
launched and sold his first retail technology company, Convena.
PAUL KENNEDYGreencross Limited
CIOPaul Kennedy leads digital trans-
formation at Greencross support-
ing growth and integration of the
retail (Petbarn, Animates and City
Farmers) and veterinary busi-
nesses. Paul has over 20 years’
experience in IT, including digi-tal transformation at APG & Co
(Sportscraft, Saba, JAG & Willow)
and delivering omni-channel at
John Lewis (UK) with over 30 per cent of sales online. Paul’s
retail experience includes online
specialists (Warehouse Express, figleaves.com) and he has pre-
vious IT delivery and consulting experience with Avanade and
Mincom.
ANNE MOOREPlanDo
Founder and CEOAnne was the founder
SydneyTalent at the University of Sydney, a start-up that places students into paid, course related work. She’s worked extensively with individuals and teams on how to deal with the changing face of work acros This led her to establish PlanDo in 2012.s a
lifetime.Anne is a social scientist, graduate
of the Australian Institute of Company Directors, member of
the UTS Business School Advisory Board and visiting lecturer at the Sydney Business School. Through Springboard Enterprises’ global
network of women founders and entrepreneurs, she’s able to pursue her passion for women’s
entrepreneurship.
JULIE MATHERSFlora & FaunaFounder, CEO
Julie Mathers is the CEO and Founder of certified B-Corp Flora & Fauna, Australia’s largest vegan
beauty and lifestyle store growing
at 500% year on year with a pas-
sion for the customer and being
an ethical retailer. F&F was short-
listed as a finalist for Responsible Retailer of the Year at the World
Retail Awards 2017.
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BERNIE BROOKESMyer, Edcon, Woolworths
With 40 years experience at the
helm of some of retail’s largest
names, Bernie Brookes is certain-
ly no stranger to the retail sector.
Bernie has led companies includ-
ing Australian department store
giant Myer and South African
conglomerate Edcon, the coun-
try’s largest non-food retailer.
Bernie’s experience includes
leading multi-divisional organisa-
tions during significant periods of change and re-engineering.
He has significant international experience working in India and
China, bringing substantial skills
in managing change, organising
people and leading teams with a
passion for entrepreneurial-ship
and empowerment.
FEB 28 - MARCH 2
THERE’S HEAPS TO DO AT
Inside Retail Live 2018
WOMEN IN LEADERSHIP BREAKFAST
(RETAIL FOCUS)07:15 AM Melbourne Town HallJoin Inside Retail, social think tank Remodista and a select group
of inspiring female leaders from Australia and the US at a break-
fast event.
We have a truly impressive lineup of guest speakers, who will
share stories of their success and how they’re working to be
diverse leaders in today’s modern retail environment.
Email expressions of interest to [email protected]
TOP 50 IN E-COMMERCE LAUNCH PARTY07:00 PM, Ms Collins 425 Collins St. Melbourne VIC 3000The Top 50 launch party celebrates Internet Retailing’s annual Top 50 People in E-Commerce report, recognising the biggest and brightest talents in Australia’s e-commerce industry.Sponsored by Australia Post, the invite-only event is a chance for Australia’s leading online retailers to get together, enjoy plenty of food and drink and party late into the night.The top three names will be announced in reverse order at the event, building anticipation to the final reveal of names and rankings included in take-home copies of the publication.Email expressions of interest to [email protected]
RETAILER AWARDS07:00 PM, Melbourne PavilionIn their third year, the Inside Retail Retailer Awards continue to inspire, empower and showcase Australian and New Zea-land retailers that are excelling across different areas of their organisation. The Retailer Awards are a key opportunity for retailers and businesses to showcase their best work, high-lighting best practice of the industry and setting benchmarks of excellence in their retail growth journey.www.retailerawards.com.au
omenWLeadership
Breakfast in
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FEB 28 - MARCH 2
THERE’S HEAPS TO DO AT
Inside Retail Live 2018
RETAIL WEEK#retailweekau | 26th Feb - 2nd of Mar 2018 | Melbourne AURetail is a massive industry. Combined we have a larger reach and a powerful influence. Retail Week is about pushing beyond individual organisations, it is about establishing a retail movement. This is an opportunity for local and international retailers, brands, gov-ernment and decision makers to meet in Melbourne for a week-long celebration of retail.Check out all the Retail Week events at retailweek.com.au
PITCHFEST2nd March MCEC, MelbourneThis year's Pitchfest will showcase the latest in retail disruption. Help support the up-and-comers in the retail space, and have your say on the winning pitch for IRL2018. This will be followed by a presentation on the technologies of tomorrow, most of which are already live today.
PITCHFEST
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OPEN
FEB 28 - MARCH 2
IT PROVED TO BE
AN OUTSTANDING
FORMAT FOR
RETAILERS
TO MEET AND
NETWORK,
DISCUSS ISSUES OF
MUTUAL INTEREST
AND LEARN
FROM INDUSTRY
LEADERS.”
Peter Wilkinson Chairman, Forever New
The sessions,
the panels, the
speakers, the
expo, were all top
notch, and I am
looking forward
to 2018.
Extremely well organised event, great integration of interactive media. Fantastic mix of presenters for traditional retailers and just the right amount of aspirational content.
Peter RatcliffeHead of Digital, Retail Apparel Group
Kelly WhiteHR, LOWES
The 3 day Inside
Retail event was very
informative and a
great way to network
with fellow QSR
retailers. The panellists
were interesting and
insightful focusing on
the future of the retail
world.
Luke BaylisCEO, SumoSalad
The only local
event touching
all facets of
retail. The
speakers were
phenomenal! Year
1 was a massive
success, looking
forward to seeing
what’s in store for
year 2.”
Gabby LeibovichDirector, Catch Group
“While there are
some great digital
retail conferences
in Australia, this
is the first major
conference that
also has an equal
focus on bricks
and mortar retail.
I made some
great connections
with solution
providers as
well as other
retailers... Will
definitely be
going again next
year.”
Dean SalakasCEO, The Party People
“Inside Retail Live was a great way to share ideas and meet exhibitors, this was topped off with a great night as one of the Top 50 People in eCommerce!”
Jason Kencevski CEO, SPEEDMASTER79