meltwater buzz service overview
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Meltwater Buzz
Social Media Insights & Engagement
meltwaterbuzz @meltwaterbuzz
buzz.meltwater.com
Search
Curate
Share
Research
Engage
Analyze
Manage
Find new conversations &
people using Campaigns
Post Updates to Twitter and Facebook
Use Campaign Searches to find and share great
content
Use Social Profiles and Analysis to find out who
to engage further
Engage in conversations with
people using Social Actions
See the Results of your activities
Manage your social
communications in one place
Driving Your Brand’s Social Engagement
Social Calendar manages inbound and outbound messages in corporate Facebook and Twitter accounts
Overall brand mentions and sentiment overview
Overview of your Brand and Engagement
Understand interaction between different social channels for your brand Drill down into trend on specific social channel
Media Spread of your Brand Mentions
• Understand all inbound and outbound communication between yourself and customer at a glance. • Analyze how your key influencers utilize social media across multiple channels. • Calculate Social Reach based on total social media broadcast value of each individual across Facebook, Twitter and blogs.
Understand Author Background and History
Understand how your social media presence compares with competitors Quickly export results into Excel for internal reporting
Share-of-Voice Analysis for Competitors or Product Lines
‘Themes’ segments the most common keywords or phrases Demographic data for social media mentions on different social channels
Quick Overview of Trending Topics & Demographics
Assign key postings internally to different team members Email alerts when tasks are assigned and completed Draft and comment on postings before responding
Workflow Management for Tasking
Heat Maps analyze location of mentions based on meta data in authors’ social media profiles
Drill down into consumer buzz on country or sub-country level
Smart Geo-Location based on User Profile
Variety of ROI graphs based on update frequency, clicks, etc. Overall social media community growth rates based on date from Twitter and Facebook
Quick ROI Reporting of your Engagement
• Send outbound messages via your Facebook or Twitter account • Schedule and optimize your messages to be sent at future date/time
Engagement Directly with your Fans
Investigate click-through rates and activity level of outbound messages for ROI analysis
Understand the Reach of Individual Posts
• Understand how many people potentially have seen your total outbound messages
• Compare impressions generated by your direct messages and impressions generated by other people reposting your social media content on their Twitter and Facebook accounts
Calculate Potential Reach to Audience
Understand your most engaged contacts/customers on your Facebook and Twitter accounts Use their meta data to understand their social background and social behavior
Insight about your Most Engaged Fans
Understand how many people potentially have seen your total outbound messages Compare impressions generated by your direct messages and impressions generated
by other people reposting your social media content on their Twitter and Facebook accounts
Overview of your Brand and Engagement
Understand which social outreach channel is receiving the highest click-through rates Top level view of all your outbound messages for monthly/quarterly reporting
Quick ROI Reporting of Engagement
A standard Meltwater Buzz subscription includes:
• Up to 5 Users
• Up to 10 Campaigns (each with unlimited keywords)
• Unlimited search results from these Campaigns
• Manage 1 Facebook and 1 Twitter account
• Customer support and training
Standard Subscription