member services member evaluations 2011 city of adel municipal gas authority of georgia
TRANSCRIPT
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MEMBER SERVICESMEMBER EVALUATIONS
2011
CITY OF ADEL
Municipal Gas Authority of Georgia
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Member Evaluations
General Information
Member: AdelMain Contact: Denny RobertsPipeline: Southern NaturalRegion: SouthernService Area: Cook County
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Member Evaluations
Vital Signs - Customers
• Total Customers: 725- Residential 619- Commercial 98- Firm Industrial 5- Interruptible 3
• Total Gas Services: 926• Total Inactive Services: 201• Inactive Services / Active Services 27%• Gas Customers / Water Customers 44%
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Member Evaluations
Vital Signs – Annual Throughput & Sales
• 2010 Annual Throughput: 202,227 Mcf / Yr.• 2010 Annual Sales: 204,881 Mcf / Yr.
- Residential 22,000 Mcf / Yr.- Commercial 49,000 Mcf / Yr.- Interruptible 131,000 Mcf / Yr.
• Residential (use per customer) – 35.5 Mcf• Commercial (use per customer) - 500 Mcf
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Member Evaluations
Vital Signs – Financials
06 07 08 09 10
Annual margin(000’s) $ 730 694 419 648
Return check(000’s) $52 67 75 79 70
Transfers (GF)(000’s) $100 100 100 100 100
• Decline in annual margin 2007 – 2010: 11%• Increase in annual margin 2009 – 2010: 54%
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Member Evaluations
Lumpk
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ltrie
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Amer
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Gas S
outh
GA Nat
ural
Mxe
nerg
y
Stream
Ene
rgy
$0.00
$10.00
$20.00
$30.00
$40.00
$50.00
$60.00
$70.00
$80.00
$90.00
$100.00
$85.5
5$81.8
6$80.2
7$78.8
8$79.9
0$79.2
1$76.2
8$79.1
8$79.2
6$77.2
0$79.3
9$77.5
8$78.4
2$77.9
6$77.3
7$76.7
5$80.6
3$76.2
8$80.1
2$74.7
8$83.3
3$77.8
2$76.1
9$75.9
3$75.1
1$73.4
1 $88.0
4$86.7
3$93.2
4$91.8
4$94.0
5$91.8
3$91.5
0$91.4
5$91.3
1$88.5
3
12 Month Average BillMembers on Southern Natural
Avera
ge B
ill
Am
ount
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Member Evaluations
Vital Signs – Rate of Lost and Unaccounted For Gas
2006 2007 2008 2009 20100.0%
10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%
100.0%
Rate of L&U
Rate of L&U
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Member Evaluations
Standard Services Delivery
Budget Forecast: YesRetail Tracker: YesIndustrial Billing Rate Notices (#): YesRate Study: YesMarketing Program: YesCommunication Services: YesMEAG Member: Yes
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Member Evaluations
Current Projects• Partipating in Mainstreet Financing
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Member Evaluations
Future Opportunities
• Osceola Scrap Meter – 125,000 Mcf per year• Micro-Flo (North of Town) – 25,000 Mcf
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Member Evaluations
Issues / Concerns
• Jerry Permenter will retire in September 2011
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Member Evaluations
Engagement Level Measurement
• Gas Authority Engagement Level- SRCS - PACE- Hedge Program - Regional Meetings- AMM - Budget Forecast- Rate Trackers - Communications
• Marketing & Sales Engagement Level- Financing Program (MS) - Rebate Program- Effective Network - Print Ads - Radio Advertising - TV Advertising- Website Advertising - Sales Champion
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Member Evaluations
Gas Authority Engagement Level
• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications
0%
10%20%30%40%50%60%70%80%90%
100%88%
Gas Authority Engagement
Level
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Member Evaluations
Marketing & Sales Engagement Level
• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Print Ads – Brochures, Etc.• Radio Advertising• TV Advertising• Website Advertising• Sales Champion
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
75%
Marketing & Sales Engagement Level