menttium business education webinar: influencing in

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Influencing within Complex/Matrix Organizations

© 2019 Menttium Corporation. All Rights Reserved. Confidential. 2

Your Host

Marci HeermanExecutive Coach & Leadership

Development Consultant,

Menttium Facilitator


Influencing within Complex/Matrix Organizations

Influencing Up

Influencing Down

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AgendaInfluencing within Complex/Matrix Organizations

• Building Skillso Relationship Management Skillso Self-Management Skillso Adaptive Competencies

• Relationship Mapping: Building Connections across the Matrix

• Leveraging Experience: Voices of Experience Mentor Panel

• Q&A

• Next Steps


• What makes it difficult for you to influence others who do not report to you?


Complexities of Matrix Organizations

✓ Volatile✓ Uncertain✓ Complex✓ Ambiguous

VU

CA

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9% Self-Awareness22% Empathy20% Influence31% Conflict Management

• *Source: Korn Ferry Hay Group, Emotional Social Competency Inventory survey results, 2015

Common Areas for Development


Relationship Management Skills

Coaching

Teamwork

Influencing


Self Management Skills

StressManagement

EmotionalSelf

Control

PositiveOutlook

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Adaptive Competencies

✓ Curiosity ✓ Adjusting to

Differences✓ Withholding

Judgment ✓ Turning

resistance into a positive


Case Study

Develop Empathy

Beinclusive

Listenactively

Discovermotivations

Influencing Across the Matrix using Relationship Skills


Keys to Influence in a Matrix

• Look for opportunities to work interdependently

• Find opportunities in variety

• Create projects to work cross-culturally and cross-functionally

• Use mentoring partnership to expand your network to learn about other contexts

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Debrief

What is your experience in dealing with resistance and using empathy to influence

others?


Personal Network Mapping


Personal Network Analysis Questionnaire

• Who do I have strong ties to?

• Who do I have weak ties to?

• What influence do I have outside of my function?

• Where are the key influencers inside & outside of my network?

• How can I build relationships with key influencers?

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Voices of Experience

Krish RamakrishnanVP, Client Engagement

FICO

Ann WilliamsonVP of ComplianceUnitedHealth Group


Next Steps

• Complete Personal Network analysis questionnaire

• Identify 5 key influencers outside of your “silo” to expand your ability to work cross-functionally or cross-culturally and discuss with your mentor

• Discuss key skills in relationship management, self-management or adaptive competencies with your mentor


Resource Reference List

HBR Article: Become a Stronger Matrix Leaderhttps://hbr.org/2012/08/become-a-stronger-matrix-leade

TED Talk: The Power of Connection: Bridging the Divide https://www.youtube.com/watch?v=2qKmeu5NyoQ&authuser=0

Tool for Relationship Mappinghttp://citoolkit.com/articles/relationship-mapping/

Video: Rich Lesser, President & CEO - Boston Consulting GroupHow to Influence People https://www.youtube.com/watch?v=YigdjQTZ4TA

Personal Network Analysis Questionnaire & List of Influencers

https://hbr.org/2012/08/become-a-stronger-matrix-leade

https://www.youtube.com/watch?v=2qKmeu5NyoQ&authuser=0

http://citoolkit.com/articles/relationship-mapping/

https://www.youtube.com/watch?v=YigdjQTZ4TA

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