merchant services - nets.eu thorleif ek_nets.pdf · the next generation payment terminals open up...
TRANSCRIPT
15.03.2017
Thorleif Ek, Senior Partner Manager, SME Norway Bank and Partners
MERCHANT SERVICESAll you need to get paid
One – Stop - Shopping
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Nets MS at a glance
Today’s customer demands: The new era of payments
How to meet your customers’ expectations
Customer testimonials
Product portfolio
Your team
Agenda
Nets MS at a glance
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300 000Merchants across
countries
500skilled employees
Merchant Services
Nets Merchant Services specialises in
providing payment solutions and services for
merchants in the Nordics and Baltics
Netaxept
Kortaccept
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Nets MS at a glance
Today’s customer demands: The new era of payments
How to meet your customers’ expectations
Customer testimonials
Product portfolio
Agenda
Today customers are expecting more from
payments than ever
“We believe that about 50 percent of all
payments in Denmark will be carried
out through a smartphone in 2020” Susanne Brønnum,
Group Executive Vice President, Nets
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Advanced mobile technology will change the way we pay.
Instead of cash and cards, more people will use their
smartphones.
The development is cross-Nordic, for all countries mobile
solutions for paying instore and online are evolving fast.
1. MOBILE PAYMENTS WILL ACCELERATE
2. ONLINE SHOPPING IS BOOMING
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89 %of Nordic
consumers shop
online
Online and mobile shopping continues
to grow across the Nordics with a 75 %
growth between 2012 and 2016.
The massive growth makes demands
on business to continuously increase
customer experience, like:
One click purchases without
placing the item(s) in a basket
Simple and seamless buying
experience
Mobile friendly e-commerce
3. PAYMENTS CREATE LOYALTY
Customer loyalty programs are becoming increasingly
popular among consumers. And increasingly easy to
implement for merchants.
The average consumer is a member of three loyalty
programs. How do you live up to the increasing
demands for rewards?
Today end-consumers can register their
frequently used payment cards and use them as
loyalty identifiers
Loyal customers can be recognized and credited
automatically at the POS even without
involvement from the cashier.
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The average
consumer is a
member of
3loyalty programs
4. SMARTER TERMINALS
The next generation payment terminals open up
new opportunities with customised applications at
the point of sale, e.g.:
Merchants can track shopping experience by
running a satisfaction query app on the terminal
and link the results to actual purchases
Merchants can let items be paid for in web shop
and be picked up at the store with a confirming
signature on the terminal touchscreen
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“New terminals integrate large color
touchscreens and robust computing
power to support a variety of apps”
5. OMNI-CHANNEL PAYMENTS
Today, customers engage with you in several
channels, including online, mobile, self-service and
stores.
This transition puts pressure on the merchants to
live up to customers’ expectations of being
recognised when served in different channels.
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86 %believe that
retailers should
integrate channels
better
“Are you ready to create a seamless and
consistent experience across channels?”
6. SMART DATA & ANALYTICS
Both consumers and merchants expect to be able to use cloud
services, self-service portals and apps to get insights on
services used.
This trend puts pressure on providers to ensure easily accessible
data:
Mobile first is a clear trend for giving customers easy access
to relevant data
Fast and close to real time data is expected
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“The development of data services
and artificial intelligence will affect how
we make purchases in the future”
Patrik Müller, e-commerce expert, DIBS
How do you meet
their expectations?
When customers are expecting
more from payments than ever.
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Nets MS at a glance
Today’s customer demands: The new era of payments
How to meet your customers’ expectations
Product portfolio
Your team
Agenda
Tailored solutions to suit your business
We offer the widest
range of payment
acceptance methods so
you can serve your
customers in any
channel
All solutions can be
tailored to match exactly
your business and
industry needs
The broadest payment
offering in the Nordic
market; Acquiring,
terminals, e-commerce,
data and loyalty services
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Extensive knowledge
across the full payment
value chain
– coming from the broadest
solution offerings
Nordic presence, local
service
The largest sales and
support organisation in
the Nordics
+ 500 employees are ready
to help you
Close to 50 years of
experience in the
payment industry
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Payment experts that open new possibilities
Improve customer
experience:
E-receipts,
Invoice@Store, Husk Meg
Increase revenue:
Gift cards, Analytics,
DCC
Increase loyalty:
Card Link, digital
vouchers
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Discover your growth potential
Largest and most
financially strong partner,
in the Nordics, to handle
and take care of your
payments
A strong and stable
infrastructure that
performs up to the
highest availability and
security requirements
99,96 % uptime on
customer solutions
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Payment services you can rely on
One point of contact
Chat
One partner to service
your current and future
payment needs, whether
in store, online, by card
or by mobile
Easy and automatic
on-boarding
Widest range of payment
acceptance methods
One portal for settlement
and transactions
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Getting paid is pretty simple
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How do we deliver on our mission?
By offering the widest range of payment services, so you can meet any
customer’s payment needs
Nets Merchant Services All you need to get paid
Payment terminals Card acquiring E-commerceLoyalty &
Information Services
Additional
services
• Countertop, integrated
or standalone
• Mobile
• Mobile integrated
• Unattended
• Unified Nordic solutions
• Payment solutions
optimised for desktop,
tablet and mobile
• All common payment
means can be accepted
• Possibility to accept all
currencies
• Payment interface can be
customised
• Customer identification
and loyalty benefits linked
to a payment card
• Secure identification
• Seamless on-boarding
• Real time digital
incentives
• Omni-channel solution
• Increase your sales and
make payments easier
and more convenient for
your customers
• Our additional services
add value to your
payment solution
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THANK YOU