Meter Data Management System

SWEMA Spring Conference

Amarillo, Texas

2008

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Meter Data Management

Agenda What is MDM? Where does MDM fit? Challenge of AMI Why you need MDM Where is MDM going? Business Process Changes Summary and Questions

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MDM - What people “think” it is

… is an enterprise-wide data management solution for interval, register and event data for residential and C&I customers. … manages data from many different collection systems and provides secure, accurate, reliable data to a wide array of billing and analysis systems

… receives data in many forms, and from a growing diversity of sources, including meters and, eventually, transformer connections and switches. It validates, edits, and formats the data for use by different applications, passes formatted data to those applications, and archives a complete set of data for future reference.

… supports utility mass market and commercial/industrial (C&I) advanced metering applications. It enables process automation and delivers unparalleled accuracy, end-to-end visibility, and real-time control over utility business processes related to advanced metering.

CaptureAMIReads

StoreReadData

ValidateEstimateEdit

DeliverDeterminantsfor Billing

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So what is Meter Data Management?

MDM is NOT: Just a data warehouse of usage

data

Just for C&I meters and complex billing

Just for “VEE-ing” interval data

Operated based on monthly billing cycles

Limited to revenue metering data

At least it shouldn’t be!

MDM is: A platform to enable fundamental

changes in operating your company using real-time information

The integration point for current and future AMI technologies

The information toolkit required to empower your AMI Operations department

The foundation of future customer programs including new customer-premise devices (e.g. HAN, Smart Thermostats)

Step one toward a Smart Grid

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It’s not simple anymore!

Meter ReadingCollect the data

CISCalculate the bill

OMSManage Outages

MDMSProcess, Analyze,

Normalize, Distribute

Load ResearchAnalyze Data

AMIConnect/Disconnect

HANCommunicate &

Control

CDPPresent Data

Demand Response

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AMI and MDM over the years

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MDM is more than “Read & Bill”

Cover all MDM billing functions Add AMI Business Process Management

– Provisioning– Exception handling– Aggregation and virtual metering– Command/control

Add Analytics and Reporting– AMI performance and trends– Usage anomalies– Meter and data problems and issues

Now, integrate with the enterprise– Real-time Standards based– Flexible– Distribution of data

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Where does MDM fit?

Provisioning meter

reads events

Meter

reads

Billing

determinants

Sync

hron

izatio

n, b

illin

g

dete

rmin

ants

, wor

k or

ders

Meterreads

Met

erre

ads

Events,

Power statusW

ork

ord

er

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The challenge of AMI

Managing the AMI business processes and the data:– Deployment Planning and Scheduling– AMI Provisioning and Activation– Data Collection– Problem Detection and Resolution– Data Synchronization– Data Processing and Distribution– Outage Management

By the numbers (1,000,000 meter utility)Every DAY the information systems and personnel must support:– >2,000 meter exchanges per day– >1,000 customer moves per day (25% yearly turnover) – 10,000 missing reads per day (99% daily read success)– 20 meter failures per day (0.5% annual failure rate)– 10,000 data changes per day– >30,000,000 meter reads per day

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All MDM Systems are NOT created equal

All MDM Systems will receive, store and VEE data from AMI systems and deliver for cycle billing

But, an MDMS should:

– Completely manage the AMI system (configuration, command/control, on-demand reads, etc.)

– Support unique business rules of each application (billing, outage, etc)

– Identify exceptions & automatically trigger resolution processes

– Automatically synchronize data from multiple systems of record

– Support the entire business process, not just supply data

– Minimize process build/change within legacy environment

Lowest

Total

Cost of

Ownership

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What should MDM do?

Single interface to all AMI systems (provision, read, control) Process and store valid and complete interval and billing

determinant data Present billing determinants (scheduled and adhoc) to the billing

system Support the AMI operations Analyze meter reading data and identify issues Identify events and automatically forward work or information to

enterprise systems Aggregate and/or transform metering data into information for

enterprise systems and users Proactively and on-request send data to enterprise systems and

web

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Why do you need MDM?

Simplify AMI to the enterprise Reduce load on CIS Scale! Analyze the large amounts of data provided by AMI Automation of data handling and business processes Manage all the new processes related to AMI Meet the future changes enabled by AMI

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MeterMeter CommCommCommunication

NetworkMeterMeter CommComm

MeterMeter CommComm

Data C

ollection

Head

-En

d

Meter D

ata Mgm

t System

(MD

M)

SAP

OMS

WMIS

GIS

Utility In

tegration B

us

MeterMeter CommCommCommunication

NetworkMeterMeter CommComm

MeterMeter CommComm

Data C

ollection

Head

-En

d

AMI MeterIntegrated or

Retrofitted Register

AMI NetworkCommunication & Data Collection

MDMSEnterprise Integration

AMI & MDM

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Delivering the Full Value of AMI

Customer Service Operations

– Move In/Out

– On-Demand Meter Read

– Service Connect/Disconnect

– Meter Read Data Quality

– Energy Diversion Identification

– Data VEE

– Interval Data Framing

Customer Programs

– Mass Market Demand Response

– Web Data Access

– Billing Options and Tariffs

– Home Area Networks (HAN) (e.g. Smart Thermostats, in home devices)

Distribution Operations Planning & Programs

– Outage Event Processing

– Restoration Verification

– Transformer Load Monitoring

Metering Operations

– AMI Asset Management

• Meters, Communications Modules, Network Nodes

– Meter O&M Management

– AMI Installation Management

– AMI Diagnostics & Error Flag Management

MDM helps utilities maximize the value of their AMI investments thru benefits realization and minimizing AMI lifecycle costs

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Supporting Demand Response

Dynamic load situations will drive more real-time needs:– Interval data collected, validated and displayed every interval– Real-time update of AMI system or mass on-demand reads– Scale and performance drivers

Customer owned and managed energy resources– Support for distribution grid operators– Support for settlement process– Flexibility to meet demands of time-variable pricing

HAN vision– Smart appliances can trade load curtailment in the market

This means: More energy data available to make near real-time decisions

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Where is MDM going?

More focus on interval data handling– Summarization and Aggregation for the various users– Customer presentation and other systems need complete data every day (NOT,

just on billing cycle)– Billing based on “usage” rather than “register reads”

More business process management rather than data management– More business process automation

More users of AMI data– Web presentation– Outage– Load research– Distribution

Demand response and home area network (HAN)– Tracking of devices, programs and security by participant

Asset management

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Business process questions raised by MDM

Where do you?– Monitor/troubleshoot meter reading problems– Monitor/troubleshoot meter installation/provisioning issues– Monitor AMI network performance– Manage AMI network installation and maintenance

• What happens if the AMI network element IS a meter?– Issue trouble tickets and work orders– Track service history– Resolve billing issues

What does the organization look like?– Who “owns” MDMS?– MDMS operations vs. AMI operations

Which information system is the SOR? What is the role of asset management?

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Now, “What is MDM?”

An MDM will: Collect, Store, Process and Deliver Reads Provision and Configure AMI and HAN Analyze Meter Reading and Meter Data Collect, Store, Analyze and Forward Events Distribute read and event data Identify and resolve exceptions Issue and track AMI control operations Synchronize with other systems

And, someone/some system still has to:– Plan, manage, track AMI installation

– Advanced data analysis

– Manage the meter, AMI network and HAN assets

– Aggregation and processing for settlement

– Presentation of data - internally and externally

– Reporting - dashboard and detail

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Summary: An MDM should…

Process data in real-time and make it usable/available immediately

Store and maintain usage data repository Normalize and automate business processes across differing

functions and AMI system capabilities Provide standards-based interfaces for enterprise service

consumers Compliment existing systems and enable business benefits

w/o forklift upgrades Support all aspects of AMI operations with a composite view

of service level management and auditable service history

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Thank You - eMeter

eMeter Background & Qualifications Founded in Silicon Valley in 1999 by original Cellnet executive group with

nearly two decades experience in advanced meters Leader in Advanced Metering Information Systems (AMIS)

• Meter Data Management (MDM)• AMI-related Business Process Management (BPM)• Integration platform linking AMI systems to utility legacy systems

Vendor-neutral technology and business strategy

Business Focus on Software & Services Supporting AMI EnergyIP™ software

• License• Implementation services• Software support and maintenance services• Software commercially available and in production

Strategic consulting on AMI and mass market demand response

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Questions

Anthony Hawkinsalhawkins@cpsenergy.com210.353-3379