metlib 2014
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MetLib 2014 . Evaluating Library Success: An Intrepid Journey into the Exciting World of Library Assessment. Facilitators: Jason LeDuc , Counting Opinions Greg Morgan , Auckland Libraries. “In God we trust; all others must bring data .” W. Edwards Deming. - PowerPoint PPT PresentationTRANSCRIPT
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Evaluating Library Success: An Intrepid Journey into the Exciting World of Library AssessmentFacilitators:Jason LeDuc, Counting OpinionsGreg Morgan, Auckland Libraries
MetLib 2014 1In God we trust; all others must bring data.
W. Edwards DemingIf you cant measure it, you cant manage it.
Robert Kaplan
STATISTICS + STORIES = SUCCESS
New Mayoral emphasis on Data/Metrics
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The Library Super-metric
Does it exist?
NEW Performance Measurement Task Force
To develop standardized measures of effectiveness for widely- offered public library programs and promotes the training for implementation and use of the measures across public libraries.
Ifla.countingopinions.comIn developing Toronto Public Library's current strategic plan we included an international perspective on key library measures to support Toronto's position as a world ranked City.
Specifically open hours per capita, programming per capita and the emerging measures of e-titles and e-circulation were examined. Funding trends beyond North America were helpful context during the recession.
Toronto's role is unique within the Canadian context and international comparators are relevant and useful.
culc.countingopinions.com
canada.countingopinions.com
Library Example
The Top 10 Indicators
Library Example
Performance Indicators
Customers are the reason were in business so the ability to make data-driven decisions and compare satisfaction levels over time is critical.- Jacksonville Public Library
An Emerging Library Trend: Data Analyticslibraries should be leveraging their patron data to make better purchasing decisions and provide more in-depth services. 2011
http://www.freelibrary.org/about/Fels_Report.pdf
http://martinprosperity.org/media/TPL%20Economic%20Impact_Dec2013_LR_FINAL.pdf
Library Example
Measuring Library EffectivenessLibrary Example
Strategic Planning Towards Implementing the Balanced Scorecard
http://www.countingopinions.com/pireports/report.php?f973ed644dc79f94e66208bc034e9dfchttp://www.countingopinions.com/pireports/report.php?cb5433f1b2ca70b33f6a9bf728727074http://www.countingopinions.com/pireports/report.php?93056c1ede14dd3dcb2a892292b8e2aahttp://www.countingopinions.com/pireports/report.php?d173bc32619acaf337da7dd247f6ab5e