8/11/2019 MGT508 Operations Management

1/3

59

Unit title: Operations Management

Unit code: MGT 508

Credit points: 8cp

Unit description: OM is the core discipline area that underpins the day-to day running ofan enterprise. It is the way organizations produce goods and services.

Most of the things we see or activities we do involve a product or

service that has been organized by an operational function. Operations

are the heart of an organizations existence, the backbone of business.

OM covers an ever-increasing span of activities and techniques that

impact on the input to the process, the transformation that changes the

format of the input to result in output, either as goods or services.

This unit has been designed to provide students with the tools needed to

make effective and efficient key decisions, in order to meet global

competition.

Unit objectives: This unit is designed to enable students to gather:

Knowledge

1. Study the operational requirements of an organization, taking into

account the existing situations, constraints and implications arising

from an operations audit.

2. Identify, analyse and evaluate the operational factors and

characteristics affecting the optimal technical and service

performance, product/service quality, capacity, productivity and

profitability of service/manufacturing settings

Skills

1. To learn and practise the management of business activities that are

concerned with the design, planning, and control of resources for the

production of goods and the provision of services.

Values/attitudes

1. To gain a full understanding of the nature of OM.

2.

To appreciate the significance of OM for all types of organizations.3. To provide a framework for identifying the role of OM in students

own organization.

4. To recognize the difference between the management of operations

in service industries and those in manufacturing industry

Unit outcomes: This unit is structured around selected core issues to provide students

with a logical approach to the learning journey of OM.

8/11/2019 MGT508 Operations Management

2/3

60

Readings: Recommended texts

1. Meredith, J.R. & Shafer, S.M. (2002), Operations Management for

MBAs, 2nd.edn. John Wiley

2.

Heizer, J. & Render, B. (2004) Operations Management. 7 th.edn.

PearsonPrentice Hall.

3.

David L. Goetsch, Stanley B. Davis, Wanda Edwards, (2000)

Quality Management Introduction to Total Quality Management

for Production, Processing, and Services, 3rd.edn.Ptrentice Hall

4. Slack et al, (2000) Operations Management, Pitman.

Supplementary readings

1. Davies, M.M., Aquilano, N.J. & Chase, R.B. (2003), Fundamentals

of Operations Management, 4th.edn. McGrawHill.

2.

Fitzsimmons, J.A. & Fitzsimmons, M.J. (2000), ServiceManagement, Operations, Strategy, and Information Technology,

3rd.edn. McGrawHill.

3.

Gaither, N. (1996), Production & Operations Management, 7th.edn.

Duxbury Press, Belmont.

4. Gaither, N. and Frazier, G. (1999), Production and Operations

Management, 8th.edn. SouthWestern College Publishing, Ohio.

5.

Martinich Joseph S. (1997), Production and Operations Management

An Applied Modern Approach, John Wiley.

Journals

1. Asia Pacific Journal of Management

2. Business Week

3. Far Eastern Economic Review

4. Fortune

5. Forbes

6. Harvard Business Review

7. Journal of Marketing

8. Newsweek

9.

Sloan Management Review

10.Time

11.The Economist

Unit contents: TOPICS

1. What is Operations Management [OM]?

Introduction to OM.

Operations Strategy.

8/11/2019 MGT508 Operations Management

3/3

61

2. Design in Operations Management

Design of Product/Service and the Operations Network.

Layout and Process Flow.

Process Technology. Job Design and Work Organization.

3. Planning and Control

The Nature of Planning and Control.

Capacity Planning and Control.

Inventory and Supply Chain Planning/Control.

Material Requirement Planning [MRP] and Just-in- time [JIT]

Operations. Project Planning and Control.

4. Review of Operations Management

Operations Improvement, Failure Prevention, and Recovery.

Total Quality Management [TQM].

5. Future of Operations Management

Operations Challenges