CASL Computer Programs Provisions and Challenges in Specific Vertical SectorsMichael Fekete (Osler)Howard Fohr (BlackBerry Limited)

April 30, 2014

Key Verticals

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Software

Mobile/Telecom

Product manufacturing

Online businesses

Software Vertical - Identifying regulated activities

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Pre-installed/embedded software? RIAS: “...the requirements under CASL for the

installation of computer programs only apply to the installation of computer programs on another person’s computer system”

User initiated installations (e.g., downloads)? RIAS: “CASL will not apply to installations carried

out by persons on their own computing devices.” Updates and upgrades

What if the installation is carried out by the consumer?

Installations by IT help desks Installations on devices in other countries

Identifying Exempt Activities

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Law enforcement, protection/defence of Canada, international affairs

Public safety

Assessing whether the “enhanced disclosure” rules apply

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Function listed in s.10(5)

AND

Knowledge and intent that function will cause the computer system to operate in a manner that is “contrary to the reasonable expectations of the owner or an authorized user of the computer system”

Operational challenges software products update programs

Applying the knowledge and intent qualifier

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Is it reasonable to take into account “reasonableness” overall, including whether:

The function is required for the very services the user signed up to receive?

The function would improve the services? The function would provide some other utility to

the user (outside of the particular software/services at issue)?

The function would have some non-invasive business purpose/utility for the vendor?

How much information do consumers reasonably want? Do they want to understand the technical details, or do they want it to “just work”?

Deciding whether/when to request consent

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Reliance on exceptions?

What “conduct” is required to demonstrate it is reasonable to believe consent has been given

Reliance on 3 year transition provision (s.67)?

Seeking consent to updates and upgrades at the same time as consent for installation/downloading/first use?

Developing strategy for obtaining “CASL-compliant” express consent

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Can consent be obtained through a licence agreement (if 10(4) not triggered)?

Can consent be obtained through the use of a pre-checked box (e.g., default settings, with user confirmation)?

Can consent be obtained for a “suite” of products?

Can consent to updates and upgrades be mandatory?

Can identity and contact information be provided through links?

Satisfying the Disclosure Rules

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Minimum disclosures: Describe the “function and purpose”

“clearly and simply” “in general terms”

Enhanced disclosures: Describe the “program’s material elements that

perform the function or functions, including the nature and purpose of those elements and their reasonably foreseeable impact on the operation of the computer system”

“clearly and prominently” “separately and apart from license agreement” “separately from any other information provided” “acknowledgement in writing... that they understand

and agree”

Proving Consent

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CRTC Enforcement Bulletin (2012-548) “The Commission considers that the requirement for

consent in writing is satisfied by information in electronic form if the information can subsequently be verified.”

“Examples of acceptable means of obtaining consent in writing include checking a box on a web page to indicate consent where a record of the date, time, purpose, and manner of that consent is stored in a database; and filling out a consent form at a point of purchase.”

Satisfying the withdrawal of consent rule (s.11(5))

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When does obligation to provide an electronic address apply?

Only if program performs a function regulated by s.10(4)?

Exempt if the program is covered by s.10(8)?

How must contact information be provided?

“Deemed” express consent (s. 10(8))

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A person is considered to expressly consent to the installation of a computer program if:a) the program is:

i. a cookie,ii. HTML code,iii. Java Scripts,iv. an operating system,v. any other program that is executable only through

the use of another computer program whose installation or use the person has previously expressly consented to, or

vi. any other program specified in the regulations; andb) the person’s conduct is such that it is reasonable to

believe that they consent to the program’s installation.

“Deemed” express consent for network security & updating a network(IC Reg’s, s. 6(a) & (b))

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(a) a program that is installed by or on behalf of a telecommunications service provider solely to protect the security of all or part of its network from a current and identifiable threat to the availability, reliability, efficiency or optimal use of its network;

(b) a program that is installed, for the purpose of updating or upgrading the network, by or on behalf of the telecommunications service provider who owns or operates the network on the computer systems that constitute all or part of the network;

“Deemed” express consent - Questions for both s. 6(a) & (b) of IC Reg’s

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“Deemed” express consent - Questions for both s. 6(a) & (b) of IC Reg’s

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“Deemed” express consent - Questions for s. 6(a) of IC Reg’s (network security exemption)

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Is a “threat to the availability, reliability, efficiency or optimal use” just:

Malware? Viruses? Software bug? Other?

What is a “current and identifiable” threat? Threats that are not ‘identifiable’ in addition to

being ‘current’? What about ‘future’ security threats?

“Solely” – is the exemption available if the program has an additional legitimate purpose in addition to just addressing a ‘security’ threat?

“Deemed” express consent (IC Reg’s, s. 6(c) – correcting a failure)

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(c) a program that is necessary to correct a failure in the operation of the computer system or a program installed on it and is installed solely for that purpose.

“Solely” – is the exemption available if the program provided ‘new’, improved or additional functionality or features, and not “solely” bug fixes?

“Deemed” express consent - Questions for each of s. 6(a), (b) & (c) of IC Reg’s

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How to assess whether the person’s conduct is such that they consent to the program’s installation (s. 10(8)(b))?

Additional Compliance Challenges and Solutions – Mobile/Telecom

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Scenario I: Initial software updates during “Out Of Box Experience” (OOBE) for a new BlackBerry 10 device

Out Of Box Experience (OOBE) on BlackBerry 10

- First substantive step after user chooses UI language is acceptance of BlackBerry Solution License Agreement, which indicates software may automatically check for updates and that BlackBerry may make required updates available

OOBE on BlackBerry 10 (cont’d)- The last substantive step before completion of initial setup is a user notice regarding software update as part of the OOBE (most current OS available for relevant carrier/region)

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Scenario II:

3rd Party App Submission Process in BlackBerry World

Additional Compliance Challenges and Solutions – Mobile/Telecom

Step 1: Developer

creates a Vendor

account – after

acceptance of

BlackBerry World

vendor terms, etc

various fields made

available for vendor

to complete.

- These include for

vendor identification

and contact info.

3rd Party App Submission Process in BlackBerry World

Step 1 (cont’d):

fields also made

available for

vendor’s support

email, Privacy Policy

url etc.

3rd Party App Submission Process in BlackBerry World (cont’d)

Step 2: App

submission

process:

Vendor creates

the listing for the

app under their

Vendor account.

3rd Party App Submission Process in BlackBerry World (cont’d)

Step 2 (cont’d): Vendor adds Descriptive text which will be seen by the user

when they view the app in BlackBerry World, prior to download.

Substantial space available in “Long Description” – vendor free to provide

information about the function and purpose of the computer program (or to

provide additional disclosures as may be required by s. 10(4) or (5) of CASL if

the vendor so chooses (presumably ‘separate and apart from the license

agreement’ as it is prior to download).)

3rd Party App Submission Process in BlackBerry World (cont’d)

Step 2 (cont’d):

Vendor adds App

icon and screenshots

3rd Party App Submission Process in BlackBerry World (cont’d)

Step 2 (cont’d): Vendor can

limit the availability of their app

by Carrier and or Country

3rd Party App Submission Process in BlackBerry World (cont’d)

Step 3: End user process:

• Once app accepted for distribution in BlackBerry World, it is made available for users to access in BlackBerry World, either through the user browsing or searching for the desired app

3rd Party App Submission Process in BlackBerry World (cont’d)

Step 3: End user process (cont’d):

• Users goes to the app listing in BlackBerry World, to view the information that the vendor had input about the app

3rd Party App Submission Process in BlackBerry World (cont’d)

• Users chooses to download the app

Step 3 (cont’d): BlackBerry World End user process:

• Users presented with any required permissions sought by app prior to using the software

• (Note: outside of BlackBerry World, once the user is in the app the vendor may also provide its EULA or other notice(s) for acceptance etc).

Step 4: App permissions notice to end user

Additional Compliance Challenges and Solutions – Product Manufacturing

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Lack of direct interaction with consumers

Express consent

Exceptions to consent

Obtaining consent for products with no user interface

Global marketplace challenges

Additional Compliance Challenges and Solutions – Online Business

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Cookies

Java scripts

HTML code