Michelle RichmondDirector, Membership

and Professional Development

The new professional qualification for qua cat o o

practitioners working in ICTICT

What Is ICT Tech?

A professional qualification

Mark of Excellence

Demonstration of technical andDemonstration of technical and professional skills

Defined by SFIA level 3Defined by SFIA level 3

SFIA levels 1 4Leve l 4:  Enable

l dLevel 3: ApplyLevel  2:  AssistLevel  1 : Follow

lLeve l 4:  Enable

l dLevel 3: ApplyLevel  2:  AssistLevel  1 : Follow

l

SFIA levels 1-4

Influences team and specialist pee rs ; Influenc es and Interacts with dept /  I nteracts with  and  may influ ence  Interacts with department

General d irectionClear framework of accoun tab ilitySubstantial personal Respons ib ility & 

Au tonomyPlans  own work to  meet objectives and 

processes

Genera l supervisionDiscretion to identify and resol ve  

complex r equirementsWo rks with established direct ionEscalates p roblems

Routine supervisionMinor discretion Works without frequent reference to  

others

Close supervisionUses  little d iscretionExpected to seek guidance

Influences team and specialist pee rs ; Influenc es and Interacts with dept /  I nteracts with  and  may influ ence  Interacts with department

General d irectionClear framework of accoun tab ilitySubstantial personal Respons ib ility & 

Au tonomyPlans  own work to  meet objectives and 

processes

Genera l supervisionDiscretion to identify and resol ve  

complex r equirementsWo rks with established direct ionEscalates p roblems

Routine supervisionMinor discretion Works without frequent reference to  

others

Close supervisionUses  little d iscretionExpected to seek guidance

Broad range of complex techn ical or professional work activitie s, in a variety of  

Broad range o f work, sometimes complex and non‐routine, in variety 

Performs a range of  varied  work activities in variety structu red  environments

Routine activities in  structured environment, Assistance  requ ired  in 

I nflu ences  customers and suppliers at account le vel; Some responsibility  for work of others ; De cisions  influence success

p /project teamFrequent external contactMay superv ise  under  conditionsDecisions may impact p roject

departmentLim ited external con tactHold more influence in  own domain

Broad range of complex techn ical or professional work activitie s, in a variety of  

Broad range o f work, sometimes complex and non‐routine, in variety 

Performs a range of  varied  work activities in variety structu red  environments

Routine activities in  structured environment, Assistance  requ ired  in 

I nflu ences  customers and suppliers at account le vel; Some responsibility  for work of others ; De cisions  influence success

p /project teamFrequent external contactMay superv ise  under  conditionsDecisions may impact p roject

departmentLim ited external con tactHold more influence in  own domain

Selects  appropriately from app licab le s tandards, methods, tools  and  applications; Analytical and  sys tematic  approach  to  problem  solving; Fluen t commun ication , orally  and written; Presents  complex technical info  to  both non ‐techn ical and  

Analy tical and sy stematic approach to problem solv ingInitiat ive  taken for  developmentEffective communicationContributes fully  to teams

Unde rs tands methods and too lsIdentifies  and  negotiates  development 

opportun itiesT eam  workerS elf management

Uses  basic  IS and technology  functions , app lication s and processesIden tifies  own development 

opportunities

contextsco p e a d o out e, a etyof env ironmentsreso lving  unexpecte d prob lems

Selects  appropriately from app licab le s tandards, methods, tools  and  applications; Analytical and  sys tematic  approach  to  problem  solving; Fluen t commun ication , orally  and written; Presents  complex technical info  to  both non ‐techn ical and  

Analy tical and sy stematic approach to problem solv ingInitiat ive  taken for  developmentEffective communicationContributes fully  to teams

Unde rs tands methods and too lsIdentifies  and  negotiates  development 

opportun itiesT eam  workerS elf management

Uses  basic  IS and technology  functions , app lication s and processesIden tifies  own development 

opportunities

contextsco p e a d o out e, a etyof env ironmentsreso lving  unexpecte d prob lems

technical audiences; Plan, schedule, mon itor work; Rap id ly  absorb  technical info &  apply; Wider field of  I S; Main tains  awareness of technologies, application and personal development

Cont ributes fully  to teamsPlan, schedule  & monitor own work 

(others if applicable)Absorbs  and applies  new  tec hnic al 

informationWo rks to required standardsAppreciates wider field o f IS, how  

Absorbs technical info technical audiences; Plan, schedule, mon itor work; Rap id ly  absorb  technical info &  apply; Wider field of  I S; Main tains  awareness of technologies, application and personal development

Cont ributes fully  to teamsPlan, schedule  & monitor own work 

(others if applicable)Absorbs  and applies  new  tec hnic al 

informationWo rks to required standardsAppreciates wider field o f IS, how  

Absorbs technical info

own  role  rel ates to others and to the business /  employer.own  role  rel ates to others and to the business /  employer.

SFIA L3 (apply)Autonomy

Works under general supervisionUses discretion in identifying and 

l i   l   bl   d 

ComplexityBroad range of work, sometimes complex and non routineI   i   f  i

( y)

L7: set strategy, L7: set strategy,

resolving complex problems and assignmentsSpecific instruction is usually given and work reviewed at frequent milestones

In variety of environmentsBusiness Skills

Uses appropriate methods, tools and applicationsA l ti l  h t   bl  

L5: ensure

L6: initiate,influence

inspire, mobilise

L5: ensure

L6: initiate,influence

inspire, mobilise Determines what problems should be escalated to a higher level

InfluenceInteracts with and influences 

Analytical approach to problem solvingTakes initiative in identifying and negotiating development opportunities

L4: enable

L5: ensure, advise

L4: enable

L5: ensure, advise departmental / project team

Frequent external contact with customers and suppliersIn predictable and structured areas may supervise others

ppEffective communication skillsPlan, schedule and monitor own work (others if applicable)Absorb and apply new technical information

L2: assist

L3: applyL2: assist

L3: applyareas may supervise othersDecisions may impact work assigned to individual / phases of project

informationWorks to required standardsAppreciates wider field of information systems, how own role relates to others, business or 

L1: followL1: follow

,client

IT Jobs (‘technical’ focus)Engineer/System Administrator/Technician/Specialist/Manager

Likely professional membership grade(s) by job title (MI view)

Job Title ICTTech EngTech IEng CEng

Server X X

Storage X X X

Network X X X X

Firewall X X X

Installation X X X X

Cabling X X X

Mainframe X

UNIX X

Datacentre X X X X

Desktop X

Security X XSecurity X X

Operations X X X X

Hardware X X X

M i X X X XMaintenance X X X X

Professional Engineers in IT by Malcolm Ireland - IET Registration Meeting 10 November 2010

IT Jobs (‘business focus’)( )Likely professional membership grade(s) by job title (MI view)

Job Title ICTTech EngTech IEng CEng

Service Desk Analyst X

Database Administrator X X

Developer/Programmer X X

Tester X X X

Incident/Problem Manager X X X

… Architect X X X

Business Analyst X

Project/Programme Manager X X Xj / g g

Change Administrator X

Asset Manager (Software) X

Service Manager X XService Manager X X

Application… X

P f i l E i i IT b M l l I l d IET R i t ti M ti 10 N b 2010Professional Engineers in IT by Malcolm Ireland - IET Registration Meeting 10 November 2010

Who Is It For?

Typical Applicants for ICT TechTypical Applicants for ICT TechNetwork Technicians

T l E i

Test AnalystComputer ServiceTelecoms Engineer

2nd Line Support

b d

Computer Service EngineerSystems Test Specialist

Database Administrators

Security AdministratorNetwork EngineerICT TrainerS pport Anal stSoftware Testers

IT Operations Technician

Support AnalystSoftware DeveloperNetwork InfrastructureNetwork Infrastructure Engineer

Organisations who employ ICT Techs

ICT Tech Standard

Global – SFIA defined

Set requirementsSet requirementsUnderpinning Knowledge

Competence

Peer Assessment

Industry certificationIndustry certification

d d i i k l d dEncouraged as underpinning knowledge and evidence of competence

CiscoMicrosoftCompTIANortelNortelHPetcetc

ICT Tech Competencies

A Use ICT knowledge and understanding when applying technical and l k llpractical skills 

B Contribute to the design, development, testing, commissioning, installation, operation, migration or maintenance of ICT products, , p , g p ,processes, systems or services

C Accept and exercise personal responsibilityp p p y

D Use effective communication and interpersonal skills

E Make a personal commitment to a code of professional conduct, recognising obligations to the public, the profession and the environment

How to become an ICT Tech

Membership

Developing competence Already competent practitioner

Already competent –Approved Scheme

Application

Professional Peer Review

The Institution of Engineering And Technology

Globally recognised professional body – offices in India and China150,000 members working across the technology spectrumspectrumDeveloping & Registering those who work in technologyS i h hi h d dSetting the highest standardsKnowledge sharingContributing to government and policyContributing to government and policyMeeting the challenges of tomorrowOnly Institution to be licensed to award ICTTech

The Technician CouncilThe Technician CouncilGovernment agenda for SkillsTechnician Council formed with BIS and Gatsby fundingChaired by Steve Holliday, National GridEncompasses sectors beyond engineering, e.g. i h lthscience, health care

Common standard across sectors being looked at by working partyworking partyPromotion of value of technical skillsFormation of ICTTech has been presented as anFormation of ICTTech has been presented as an example of introducing a new technical qualification

Marketing Material

Application Process

Initial Application couldn’t be simpler!Initial Application couldn t be simpler!Personal Details

Formal education and training

Work experience

Two recent technical projects

Endorsement www theiet org/profregwww.theiet.org/profreg

Questions?