Microsoft IT India

MSIT Functions

Building and maintaining infrastructure for development & distribution Microsoft’s core products

Accounting and internal database systems

Order processing

Software distribution

Served as testing ground for Microsoft’s newest products

Responsible for the applications and systems to enable the whole end to end company wide processes.

What employees desired

Greater responsibilities

Consistent and transparent communication with management in india

More participation in workflow decisions in Redmond

Being recognized as a strategic hub and not just cheap labor

Problems Diagnosed It didn’t have any product to offer

IT team was fragmented due to the rotational leadership

Nobody was empowered or solely accountable for anything.

Several lower level employees harbored some amount of discontent due to

Preferential treatment for the current leader’s group

Leadership vaccuum

Each-man-for-himself mentality had developed a sense of insecurity

Attrition was increasing

Identified Employee Motivators

Strategic importance to Microsoft

Significant size and responsibility for the Indian teams

Clear objectives and career paths for employees

This ensures quality, accountability, technical growth and motivation of the employees.

Proposed Plan of action

Mr. Biyani was given direct responsibility over MSIT

Growing presence and role of senior management in India boosted

employee morale

Employee skills

Management skills

Generating necessary visibility in Redmond

Limitations Reluctant to have the necessary disruption

Recommendations

Job Enrichment

Combine tasks

Form natural work units

Establish client relationships

Expand jobs vertically

Open feedback channels

Skill variety

Task identity

Task significance

Autonomy

Feedback

Reluctance to change

Following Lewin’s 3 step model

Unfreezing the status quo

Driving forces which direct behavior away from the status quo can be increased

Restraining forces which hinder movement can be increased

Movement to a desired state

Refreezing the new change to make it permanent

Unfreezing Movement Refreezing

Thank you