mid term hrm611 vu-new

WWW.VUNEW.BLOGSPOT.COMHUMAN RELATIONS

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_____________________________________________________________Total marks: 10 Quiz No: 01

Student ID: ___________

INSTRUCTIONS: This quiz comprises of 10 Fill in the Blanks

each carries 1 mark.

1. Army officers, students, nurses, police officers are the example of ________.

Sub culture

2. The organizations are using the word _______for the groups now a day. Team

3. Indian cricket team is __________ group for Pakistani cricket team. Out- group

4. A ________is the importance, a person attaches to something that influences the personal action. Value

5. __________is the ability to develop good ideas that can be put into action. Creativity

6. ______________is a form of depression that develops during the hot and humid season and disappears as the weather becomes pleasant. Seasonal Affective Disorder (SAD)

7. ____________communication helps to clarify meanings. Face-to-face

8. ____________attitude is the tendency of a person that results in an undesirable outcome for individuals. negative

9. _____________is the picture you hold about your self. Self perception

10. _____________self is important because people will behave the way they identify you. Perceived

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1) Aisha is in search of a good job, for this purpose she is calling to the prospectiveemployer unsolicited phone calls which is recognized as _______________.A. TelesearchB. E-mail campaignC. Database serviceD. None of the given options2) When delivering bad news to a customer, which of the following should you do?A. Apologize to the customer at least three timesB. Speak in a serious and straightforward manner as rapidly as possibleC. Focus on talking about solving the problemD. Establish immediately where the fault for the problem lies3) Which of the following is one of the tips on establishing a bond with yourcustomer?A. Provide service that is at least average or aboveB. Give them the pickleC. Show care and concernD. Avoid ever allowing another customer to see how you treat the special customeryou have bonded with4) Applying for a job is usually _____________.A. StressfulB. FunC. A straightforward, step-by-step standardized procedureD. Easy5) Which of the following is not a good tip for preparing for an interview?A. Do your homeworkB. PracticeC. Arrive on timeD. None of the above6) Which one among the following is not a barrier to cross cultural relations?A. EthnocentrismB. Intergroup Rather than Interpersonal RelationshipsC. Stereotypes in Intergroup Relations



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D. Applying Knowledge of Cultural Differences7) Which of the following is not a characteristic of a good resume?A. Easy-to-readB. Well-organizedC. Hand-writtenD. Accurate8) To succeed in your career, you should not _____.A. Continue to learn new thingsB. Accept challengesC. Become a workaholicD. Change jobs when necessary9) Ahmad use essential strategy for cultivating his peers, to function as a_____________.A. Team playerB. ModeratorC. ManagersD. Interpreter10) The most important reason employees resist change is _____________.A. Change brings stress and discomfortB. The change is often not presented as a choiceC. The change will require them modify or completely abandon their daily routines D. They hate the managers who are demanding the change

1. Ahmad prefers to invest all his savings in different businesses rather than onone business, it is known as _____________ investments.2. Now a day’s bank and other financial-service firms offer relatively high ratesthrough _________ mutual funds.3. Investment can be categorized into two basic types, lending money and____________.4. Buying a book, eating something like, watching favorite program on TV,going to a movie, or just having a stroll on the beach are all examples of



(HRM611)FALL 2007


rewarding yourself with little things which keeps you _____________.5. ____________ takes place when all your efforts fail to find a nice caringfriend fail.6. According to _________ theory, love is an experience seated in the non-rationalside of the brain.7. Fahim is not showing interest with his relatives and lacks emotions andfeelings towards others; his condition is known as ___________.8. Demonstrating respect, fairness and courtesy in dealings with fellow workersis as important as other values, it is known as _________.9. _________ are considered as the control on the behaviour of the workersunder certain conditions.10. The manager of ABC organization serves his organization with competence,excellence, efficiency, objectivity and impartiality which are the part of____________ Values.

Fill in the blanksQ no. Answers1 Diversify2 Money-market3 Owning assets4 Good mood5 Quest fatigue6 Need for intimacy7 Apathy8 People value9 Work ethics10 Professional

1. Field of Human Relations:a) Get information about people’s private livesb) Get information about people’s social lifec) Shows personal interest



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d) Applies specific techniques for dealing with all employees in the same way2. All of the following are the characteristics of Type A personality EXCEPT:a) Time consciousb) Easy-goingc) Competitived) Thrilling3. ______________ between the personality and expectations, results into somesort of stress.a) Divergenceb) Dissonancec) Connectd) Conflict4. Ferhat is able to chanalized the pressure to perform the task, that pressure iscalled:a) Positive stressb) Negative stressc) Distressd) Chronic Stress5. The difference between intended and ______________ meanings is calledmisunderstanding.a) Pureb) Dictionaryc) Superficiald) Perceived6. Which one of the following would be considered an organization?a) People on a trainb) People grouped together as a businessc) A "society" of insectsd) People who know each other7. The actions or reactions of an individual in response to external or internalstimuli called:a) Attitudeb) Behavior



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c) Perceptiond) Ethics8. Negative attitudes disrupt the process of:a) Conflictb) Changec) Effortd) Production9. Which approach focus on our tendency to copy the beliefs and behaviors ofothers?a) Social approachb) Cognitive approachc) Behavioral approachd) Cognitive and behavioral approach10. A major purpose of feedback is to tell a person:a) How well he or she communicates the true selfb) How well he or she has performedc) The difference between right and wrongd) When it is time to enhance self-esteem

1. Select one which is not concern of managers in an organization.

Physical resources Financial resourcesHuman resourcesSocial resources

2. Which one of the following in not an aspect of persons self:

Private selfProjected self Perceived self Achieved self

3. The person is not interested in the affairs of an organization and is just doing his job, this situation show the state of __________.

Apathy Empathy Stress None of the given options



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4. _________ is an example of social group the individuals have same characteristics in it.

Peer groupFamily School Office

5. A personality is characterized as slow moving, less hardworking, less time conscious, patient and care free with work is known as _________ personality.

Type A Type BA and B None of the given options

6. _____________is something good that out of the pressure or stress the person is able to perform better.

Positive stress U stressNegative stress A and B of the given options

7. The disconnects between personality and the expectations of organization results in ___________.

Stress Dissonance Emotional disturbance Cognition

8. You develop ____________through your experiences, circumstances and action.

Perception Image Confidence



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Respect

9. A group/team is “two or more people interacting to achieve an objective”. This definition has three major components point out those:

Objective, Interaction, ProjectiveSubjective, objective, interaction Projective, Interaction, subjectiveNone of the given options

10. Which one of the following is not the social role in a group?

Group observerEncouragerFollower Blocker

1) ___________ plays the role of change agents responsible for effectively bringingabout changes or transformations in the existing system and its members.A. LeadersB. ManagersC. SupervisorsD. Mentors2) Nelson Mandela is an example of _____________ theory of leadership.A. Big manB. ContingencyC. TraitD. None of the given options3) Globalization and cross-cultural diversity opens up opportunitiesfor _____________.A. DevelopmentB. ManagersC. WorkersD. Business4) Which one among the following is not a barrier to cross cultural relations?A. EthnocentrismB. Intergroup Rather than Interpersonal RelationshipsC. Stereotypes in Intergroup RelationsD. Applying Knowledge of Cultural Differences5) Civil (Citizenship) behavior in the workplace has become a noticeable



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characteristic because____________.A. The only workers known for consistently behaving civilly are sales peopleB. Behaving in crude, rude, and obnoxious ways has become a national problemC. It demonstrates how intelligent you areD. All of the above

Fill in the blanks. Each blank carries 1 mark.1. Rewarding somebody for doing something right is known as ______________.2. Ali is a marketing manager in a firm whose thoughts and actions are gearedtoward helping customers, he has a ___________ orientation.3. A ___________ standard is a statement of what constitutes acceptableperformance.4. ___________ attempts to bring about workplace harmony by teaching people howto get along with diverse work associates.5. Mahatir Muhammad Ex prime minister of Malaysia had a humanitarian approachto leadership which is known as a ________ leader.

For blanksQ no. Answer1 Positive reinforcement2 Customer service3 Performance4 Diversity training5 Servant

1. Attitude influences the behavior of individuals.

2. Maslow’s hierarchy of needs show that people strive to satisfy the following needs in a sequential order like Physiological à Safetyà Social à Esteem à Self-actualizing.

3. Goals are useful because they provide a consistent direction, improve the chances for success and serve as self-motivators and energizers.

4. The need cycle shows the relationship with work and achievement likeNeed à Drive à Actions à Satisfaction

5. The predisposition that results in desirable outcomes for individuals and organizations can be described as positive attitude.



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6. Personal and social values influence decision making at every step.

7. Creativity is the ability to develop good ideas that can be put into action.

8. The characteristics of the creative workers are Knowledge, Intellectual abilities and Personality.

9. According to E. Borrow creative ideas and copying the successful ideas of others is a legitimate form of creativity.

10. Self-defeating attitude is a tendency to act in such a way that one’s behavior works against his/her own interests, either intentionally or unintentionally.

1. A_____ is a series of related job experiences that fit into a meaningful pattern. (career)

2. __________is a systematic way of finding a job that suits one’s circumstances and interests.( Job search)

3. __________involves making unsolicited phone calls to prospective employers . ( Telesearch)

4. The _________approach gives the reader a tabular outline that how the applicant’s background fits the position description.( T-form)

5. ________is the first meeting between an employee and a prospective employer. ( Resume)

6. The chronological résumé presents facts in _______chronological order.( reverse)

7. _________tests measure personal traits and characteristics that could be related to job performance.( Personality)

8. A _______résumé is one with a novel format and design.( creative-style)

9. ___________are more important than technical skills.( Interpersonal skills)

10. __________measure an applicant’s capacity or potential for performing satisfactorily on the job, given sufficient training.( Aptitude tests)



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1. Two basic types of Investments are ______________and owning assets. (Lending money)

2. ___________assets are those that can be converted to cash relatively quickly. (Liquid)

3. _________fatigue is the feeling of demoralization and disappointment that takes place when all your efforts at finding a nice caring friend fail.( Quest)

4. According to ____________theory, human relationships are based mainly on self-interest.( social exchange)

5. In the biochemical theory, our ____________direct us to sense or screen potential mates.( hormones)

6. In an emerging social environment, ___________relationship will be more successful. ( non-possessive)

7. ___________is the lack of feeling, emotion, interest or concern. ( Apathy)8. _________are a set of standards that help to determine the difference between

right or wrong. ( Ethics)9. Sinha in 1980 developed the concept of___________leader. (‘nurturant task’)10. The five principles of psychological functioning were recommended by a popular

psychologist named______________. ( Richard Carlson)

1. __________________ approach focuses on the way people think about anentity or object related change.A. CognitiveB. SocialC. BehavioralD. All of the given options2. ________________ presented the need theory of motivation.A. WeberB. MaslowC. Karl MarxD. Durkhiem3. _______________ creativity involves improving an existing system.A. UnusualB. InnovativeC. AdaptiveD. Unique4. Group members enter their suggestions into a computer at once; to buildeach other’s ideas through __________________.A. Brain writing



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B. BrainstormingC. CreativityD. Electronic brainstorming5. A tendency to act in a way that one’s behavior works against his/her owninterests called _______________ attitude.A. Self-defeatingB. AbnormalC. EmotionalD. Self-praising

6. Those people, who have uncontrollable and recurring thoughts or behaviorrelating to an unreasonable fear, feel ____________ disorder.A. Attention deficitB. Obsessive- compulsiveC. Seasonal AffectiveD. Neuro-biology7. The more reliable and consistent nonverbal signals are:A. Hand GesturesB. PostureC. Facial Expression and Eye ContactD. None of the given options8. ___________ is the act of understanding message.A. EncodingB. Communication mediaC. ChannelD. Decoding9. Nonverbal communications are _________________.A. Neither spoken nor writtenB. Only writtenC. Only spokenD. Telecommuting10. In the organizational hierarchy, the flow of information with people on thesimilar levels called ______________ communication.A. VerticalB. HorizontalC. GrapevineD. Network



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1. ___________ is a learned and shared system of knowledge, beliefs, values,attitudes and norms.2. ____________ cultures make more extensive use of body language like China.3. Prophet Muhammad (PBUH) was a born leader which depicts the___________ theory.4. Leader plays the role of ___________.5. To deal with a variety of interpersonal skills, ___________ managementwork.6. _____________ is a person who is willing to act as your guide and friend inyour career.7. Self-esteem is the sum of self-confidence and _________________.8. A person who is in low dominance in communication skills is tending to becooperative but less in ____________.9. In organizational communication, _____________ communication is the flowof official information both up and down the chain of command.

11. _______________ is introducing and impart cross cultural values in people.

Q no. Blanks1 Culture2 High-context3 Big man4 Change agent5 Relationship6 Mentor7 Self-respect8 Assertive9 Vertical10 Globalization



(HRM611)FALL 2007


Fill in the blanks. Each blank carries 1 mark.1. ______________ is the leading cause of poor productivity and career self-sabotage.2. Making unwanted phone calls to prospective employers is referred as _____________.3. _______________ is the most effective technique for finding a job.4. __________ resume is mostly popular in our country.5. A time log is helpful in overcoming ____________.

Q no. Fill in the blanks1 Procrastination2 Telesearching3 Networking4 Chronological5 Time leak

1. Which one of the following resume formats is NOT commonly used?a) Targeted resumeb) T-form resumec) Functional resumed) Chronological resume2. Ahmad prepares a gimmickry resume for job finding, why he prepares this type ofresume?a) To get the attention of the prospective employerb) To presents skills in a creative formc) To focus on a specific job targetd) To present facts in reverse chronological order3. Hamna frequently identifies opportunities and acts on them until she brings aboutchange. Hamna likely to have a ________ personality.a) Proactiveb) Reactivec) Type Bd) Type A4. _____________ test measures personal attributes and characteristics of anindividual.



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a) Personalityb) Aptitudec) Interestd) Achievement5. Hasan has the capability to meet the requirements to get a particular job, whichtype of resume he will prepare.a) Targeted résuméb) Creative resumec) Chronological résuméd) Functional résumé

1. Asma has feeling of disinterest with reference to her education, family andfriends, it indicates which type of behavior.a) Apatheticb) Extrovertc) Aggressived) All of he given options2. Two-income couples can manage the challenges of life if they:a) Divide household tasks equitablyb) Establish priorities and manage time carefullyc) Deal with feeling of competitivenessd) All of the given options3. Which one of the following is NOT the sphere of life and happiness?a) Financial healthb) Emotional superficial statesc) Work and careerd) Spiritual life or belief system4. “Human relationships are based mainly on self-interest” is the focus point of:a) Balance theoryb) Social exchange theoryc) Need theoryd) Trait theory5. To succeed in your career, you should not:a) Continue to learn new thingsb) Accept challenges



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c) Become a workaholicd) Change jobs when necessary6. Which of the following is NOT the logical step of developing a personalbudget?a) Establishing goalsb) Getting the budget approvedc) Carrying out the budgetd) Evaluating the budget7. Which one of the following is NOT the component of career advancementmodel?a) More emphasis on temporary leadership assignmentsb) Climbing the ladder of self-fulfillmentc) More emphasis on vertical growth than horizontal growthd) Being promoted as much for learn-how as know-how8. Which one of following is suggested time management technique?a) Make good use of technologyb) Clean up and get organizedc) Concentrate on one key task at a timed) All of the given options9. To develop a proactive personality you can attempt to be more of a self-starter and:a) Learn to read peopleb) Develop social skillsc) Learn to say nod) Take more initiative to solve problems10. Which one of the following theory indicates that our hormones direct us tosense or screen potential mates?a) Biochemicalb) Psychologicalc) Psychosociald) Physiological

1. Which style of conflict resolution is best when the issues are complex andcritical, with no clear solution available?



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A. CompromisingB. ForcingC. Avoiding conflictD. Accommodating2. According to which technique, you mentally convert negative aspects intopositive ones by looking for positive elements in a situation?A. Optimistic approachB. Cognitive restructuringC. Grievance ProcedureD. Negotiation3. Which of the following is the act of understanding message?A. EncodingB. Communication mediaC. DecodingD. Channel4. Teams in organizations emphasize on ________ communication.A. DownwardB. HorizontalC. UpwardD. Grapevine5. An individual who always agree with everyone and flexible to change stylehas a ___________ communication style.A. ReflectiveB. SupportiveC. VersatilityD. Emotive

6. The key components of emotional intelligence include self-awareness,relationship management, self management and:A. Social awarenessB. MotivationC. IntelligenceD. Self confidence7. The extent to which an individual has broad interests and is willing to take riskscalled:



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A. ConscientiousnessB. ExtroversionC. Openness to experienceD. Emotional stability8. Which of the following country make more extensive use of body language ashigh-context culture?A. FranceB. KoreaC. ChinaD. Mexico9. All of the following are techniques for overcoming cross-cultural communicationbarriers EXCEPT:A. Use straightforward language and speak slowly and clearlyB. Be alert to cultural differences in customs and behaviorC. De-emphasize nonverbal communicationD. Observe cultural differences in manners/customs10. When we converse about interpersonal relationships it indicates what kind ofcommunication style?A. SupportiveB. ReflectiveC. EmotiveD. Versatility

1. A person is communicating about himself or herself in public, he is showing:A. Self-conceptB. Self-knowledgeC. Private selfD. Projected self2. A set of people with different set of behaviors and beliefs that distinguishesthem from a larger culture are called:A. Sub-cultureB. SocietyC. GroupD. Culture



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3. The cognitive process, in which an individual selects, organizes and givesmeaning to environmental stimuli called:A. IntelligenceB. PerceptionC. ReasoningD. Emotion4. The meanings which you want to communicate to the viewers are known as:A. Pure meaningsB. Perceived meaningsC. Dictionary meaningsD. Intended meanings5. Which one of the following is NOT the characteristic of a group?A. Share common goalsB. One sided interactionC. Characterize themselves as membersD. Belongingness to members

6. A social group towards which an individual feels opposition or a desire tocompete is called:A. In groupB. Out groupC. Reference groupD. Secondary group7. Knowledge or intellectual beliefs are the _____________component ofattitude.A. PositiveB. BehavioralC. CognitiveD. Social8. An individual who develops a strong work ethic will:A. Be qualified for a managerial positionB. Behave in a highly decent mannerC. Develop a learning-goal orientationD. Be strongly motivated



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9. Emotional intelligence generally compacted with the ability to:A. Know how to throw a explosion for effectB. Connect with people and understand their emotionsC. Stay in control while taking testsD. Using common sense to earn a living10. Cocaine and diet pills are _____________ that produces feelings of optimismand high energy.A. DepressantB. NarcoticC. RelaxantD. Stimulants


mid term hrm611 vu-new

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