Question 1 1 points ..:II "If I'm going down, you're going down with me" is an example statement of someone using the "win-win or no deal" negotiation paradigm. O True @ False

Question 2 1 points ..

"I'm willing to give this up If you're willing to give that up" is an example or a statement that someone usln g a collaborative conflict style might say. 0 True @ F~lse

Question 3 Which of the following is NOT true of the difference between training and education? Training emphasizes doing; education emphasizes knowing.

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0 Training emphasizes a certain level of skill; training does not evaluate mastery of a skill by comparing 011e trainee with another. as Is done In a dassroom. 0 Training operates as an open system; education operates in more of a closed system. 0 Training prescribes a step-by-step approach; education is typically less concerned with performing a linear sequence of behaviors.

Question 4 Oramatic gestures that are appropriate when addressing a large audience will likely appear too demonstrative on TV. True o Folse

Question 5 According to the textbook, perceiving the possible is one of the skills for managing workplace climate. @ True O Folse

Quesuon s Making your messages c;rncrete ic a suggestion givfn by your book to _______ _ (!) ne1p cmers aneno tc yn r messages O help ethers understand 1our messages O help ctho's select you Messages o ne1p cmers rememneryJur messages

Quesuon 7 When persuading a recepti1e audience, make sure you present ~our strongest arguments first. 0 Tr:; e @ FolS<

Quesuon 8 Krittf n gavo a speech cxplJining three ne\'f Muml n Rccourcc policies. This i~ an example of a speech to--------(!) 1 nro~m 0 persuade

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W hich of the following is NOT listed as a tip when making eye contact w ith your audience? 0 Look over the heads of your listeners if you are feeling nervous or anxious. 0 Establi sh eye contact with the entire audience. Never let words come out of your mouth when your eyes are looking down. 0 Ma Ke eye contact witn IM lvlduals.

Quest io n 12

When using a problem-and-solution organization, you should always devote equal time to the problem and the solution. O True @ False

Que stio n 13

W hat concept describes mental processing strategies that g ive information new meaning by organizing the information? O Whole-part learning 0 Part-whole learning Elaboration strategy O Parapnrasing

Que stion 14

According t o your textbook, it is better for a speaker to use no movement than to use random, distracting movement @ True O False

Question 15

Which of the following is not a suggestion given by your textbook to help other people select your messages? O Move d oserto the other person. O Make the information useful. @ Adapt messages to others' beliefs. O Fit messages into existing schema.

E

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Anna w as delivering a presentation on a new piece of software. She found a pamphlet that was really interesting and decided to let the c lass pass it around as she was speaking. According to your t extbook, what might be the outcome of thi s strategy? O The audience will become more enoaoed. O Nothing. The pamphlet will neilher distrad nor engage the audience. People In lhe audience will be Jistraded by passing the pamphlet around. O The audience will appreciate h3r wtlllngness to share, which will Increase her credibility.

Question 17

When linking the details w ith the main ideas, your textbook suggests that you-------- create a mental map of the detai ls and main ideas O listen actively O ask yourself How Is this person feeling about the situation O ask questions for clarification

Question 18

When making a toast, w it is more important than sincerity. O True False

Question 19

When using p resentation aids, do not pass objects among members of your audience. @ True O False

Question 20

Using "I" language is given as a recommendation during which stage of the PUG SS model? Describe the problem 0 11.chieve understanding 0 Identify goals 0 Select lhe best solution

Quest ion 21

Adult learners prefer to be passive ly involved in the learning process. O True Fetse

Quest ion 22

Receiver apprehension occurs in the workplace. True O False

Quest ion 23

The aspect of credibility that reflects whether a speaker is perceived as believable and honest is referred t o as _______ _ O charisma O dynamism 0 compelenl trustworthiness

Quest ion 24

Observing nonverbal behaviors is an impon ant part of list ening. True O Fats.e

Quest ion 25 Which of the following is included in the definition of impersonal communication as discussed in the textbook? O Managing relationships O Mutual inHuence Responding to roles 0 OngoinQ connection

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Which of the following is tJOT a recommendation when designing your PowerPoint presentation? @ Use all caps for emphasis. 0 Use color to create a mood and maintain attention. 0 Design for contrast. O use black ano white effectively.

Question 27 1 points --

If you have a low concern for people, you are less concerned about meeting others' needs and more interested in ensuring that your own needs are met. @ True o False

Question 28 1points 11!111 After admlnistering various assessments to his division, Paul discovered that the group desperately needed tralning in presentat ional speaking. According to your textbook, what is the next step for Paul to complete? M alyze the training tas k O Develop training objectives O Organize training content O Select lfaining resources

Question 29 Gender is an example of demographic information. True o False

Question 30 Communication that flows from superiors to subordinates is referred to as--------0 upward communication downward communication O horizontal communication O vertical communication

Question 31 People are more likely to comprehend what they can both see and hear. True 0 False

Question 32 Using the "silent treatment" ensures that a conversation will tlOT be uansactiona1.

True 0 Folse

Question 33

Oemocratlc leaders are more likely than the authoritarian leader to listen and thoughUully respond to the wishes of the team. True

False

Question 34

Though we speak at a rate or 150-175 words per minute, we can process language at a rate between 600.SOO words per minute. i) True

False

Question 35

It ls Important to develop training objectives before organizing the training content. I!) Tru-e

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Question 36 When observing the nonverbal cues of your audience1 which of the following is NOT one of the suggestions given by your textbook. O A key indicator that someone is listening is if they are maintaining eye contact. O A bored audience expresses Its boredom with movement. Someone who is looking at you with a slight head tilt and a frozen expression Is exhibiting actrve listening skills. O Verbal responsiveness indicates audience engagement.

Quest ion 37

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1 points ..:I Steve is developing a PowerPoint presentation for his speech on effective listening skills. He has several long passages in his presentation and needs his font to be easy to read. Which font should Steve choose? Serif font 0 Script font 0 Decorative font 0 Sans serif font

Question 38 Anything that Interferes with or distons the listening process Is called-------- dlstractors noise O information overload O interference

Question 39 Analogies can be used to reason Inductively. True O False

Question 40 When selling a prOduct to a customer, if they ask you a question and you don't know the answer, you should say so and find the answer quickly. True o False

Question 41 A peer tMt provides emotional support. personal feedback, and serves as a frleRd Is referred to as a(n) --------0 Information co-worker O collegial co-worker special co-worker 0 friendly co-worker

Question 42 Understanding occurs when you assign meaning to the verbal and nonverbal messages received. @ True O False

Question 43

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1 points ..:I Chris ta~;es a functional approach to leadership. During his weekly staff meetings, he encourages reticent members to talk, mediates conflict, and acts as the gatekeeper. What specil ic function is Chris performing? 0 Task function Proc~ss function O Responsibility function 0 Situctlonal function

Quest ion 44 When delivering a speech, you are experiencing psychological changes because of your physiological state. o True @ False

Question 45 One important aspect of the horizontal communication that occurs between co-V1orkers is their use of the grapevine. True 0 F:i1$e

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Question 46

Outward communicalion needs to be focused on meeting tne needs of tM customer. @ True O False

Question 47

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1 points llBll Before delivering his speech, Todd would imagine himself delivering his presentat ion to his audience. He imagined that the audience was very engaged1 that his words flowed smoothly from his mouth1 and that his delivery was flawless. Which tip for building confidence did Todd utilize? O Don1 procrastinate O Know your audience Visualize success O Channel your nervousness

Question 48 1 points ll!llJ Taking responsibility for their mistakes and apologizing for them makes leaders humble and in many ways strengthens their ability to lead others more effectively. True o False

Question 49

A one-sentence summary of your presentation is called your _______ _ 0 purpose statement O topic sentence central Idea 0 audience analysis

Question 50

Which of the following statements is true of detached listeners? @ They are usually inattentive, disinterested. and easily distracted. 0 They give most or their attention to the spea~e(s words and Intentions. 0 They seldom expend any notlceable energy receiving and interpreting messages. ("') ThAy nfyP. full attP.ntinn to li~tAninn wtum othP.r~ ::irP. t:.llkinn anrt fom~ nn w h:.lt i~ h P.inn ~ait1

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Which of the following elements represent relational conflict? O Expressed struggle, interdependence. perceived incompatible goals. scarce rewards and resources, expressed solution O Perceived problem, expressed anger. scare rewards and resources. expressed solution O Perceived incompatible goals, problem statement, scarce communication, and interference from the other person in achieving his or her goals Expressed stru91;Jle. interdependence. perceived incompatible Qoals. scarce rewards and resources. and interference from the other person in achievin!J his or her Qoals

Quest ion 52 1 point s 11m11 To ________ a customer is to identify w hether the customer can afford the product or service you are selling and to learn how to best approach the customer. 0 educate qualify 0 introduce 0 customize

Question 53 Which of the following is NOT a suggestion given by your textbook to manage emotions during conflict? O Select a mutually acceptable time and place to discuss the conmct O Monitor the emotional temperature O Se nonverbally responsive Walk away iflt gets too Intense

Question 54

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1 po int s 11!111 The following statement is an example of a w ell-written specific purpose statemeilt "At the end of my presentation, I will have discussed the three ways to establish credibility." @ True 0 FalSe

Question 55 Providing models, videos, or demonst rations are examples of tools to utilize durin1J which training method? 0 Invite Show O Correct e) Invite

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Quest ion 56 W hile taking an exam, Sam is having difficulty concentrating because people in the hall are talking extremely loud. Sam is experiencing literal noise. True O False

Quest ion 57 You CANNOT have a leader without a follower. @True o Fslse

Question 58 To enhance your posture, you should stand with one f oot slighdy in front of the other. O True @ False

Quest ion 59

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1 polnl s 11!111 During her speech at a national conference, Deanna opened her presentation by saying " Lez get started. Lemme tell you a story that dint happen to me, but happened to a friend." W hat ty~ of speaking error i s Deanna violat ing? Dialed 0 Pitch O Articulation O lnfiection

Question 60 W hen detennining psychological information about an audience, it is important to consider their _______ _ 0 cultural background O biases against you 0 gender

overall ermronment in which you11 talk

Question 61 Describing rather than showing how t o do something is more likely to teach your audtence how to perform a task or function.

Trve (!) FaEse

Question 62 According to the presentational speaking process, what is the first element to complete when creating a presentation?

Identify purpose Select and narrow topic Develop oenttal idea Organize prtsenlation

Quest ion 63 What advice does your textbook give when explaining the advantages and disadvantages of a memor1zed speech? (! Unless a speeCh is short. doni memoriZ.e it

r.1emorizmo presentations are alwa1s acJvantageous because rou do not have to refer to notes l.ltmorized presentations sound more natural than any other t1pe

O It Is easy to memorize a presentation no matter how long lt maf be.

Question 64 Aristotle's definition of rhetoric includes--------

the process of acbng on Information a s1stem of symbols and rules ~ discovering the available means of persuasion

another term for public communlcauon

Question 65 Your specific purpose statement lndiclltes ________ ,

the audienoe response you seek tne length of 1our presentation

your oentrat Idea

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Quest ion 75 1 poln1s llml Of the three communication contexts (interpersonal, group, public), public communication has the distinction of being the one that has been formally studied the longesL @ True O False

Question 76 Transformational leaders are so ettectlve because they focus most of their energy on the past In order to fix mistakes. O True @ False

Question 77

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1 point s 111111 Regarding the use or rear as a motivator, a strong threat to a family member will often be more successful than a fear appeal directed at the audience members themselves. @ True 0 False

Question 78 One advantage of the PUG SS model is that it makes managing and resolving conflict like working through a script

Question 80 Larry outsources most of his company's work to other countries because of the lower labor costs. Th ls is called--------0 telecommuting 0 overseas shipment offsholing 0 exporting

Question 81

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1 points llmJ Using unspeken symbols to communicate the emotional and relational aspects or your message Is the description or which communication principle? O Effectively using and Interpreting verbal messages O Eftedivelyusing and interpreting nonverbal messages Appropriately adapting your messages to others O Listening and responding thouglilullyto ottlers

Quest ion 82 You can think of a schema as a mental "box" or "filing cabinet" where you classify, categorize, and file concepts. True O False

Question 83

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1 point s 11!1!1 According to your textbook, taking respensibility ror your mistakes and apologizing rorthem is an example or which leadership strategy that can be used to make the workplace climate more positive? O Determine ttle absolutes O Perceive the possible O Determine what is worth sacrificing for Win by losing graciously

Quest ion 84 1points mm! Actively llstentng to others, using responses to ensure and demonstrate you have understood the message correctly Is the description or which communication principle?

Ettectr.elyus1ng and Interpreting verbal messages 0 Effedi';elyusing and interpreting noir.erbal messages 0 AIJpropnatelf adapting your messages to others Listening and responding t11ought1Ult1to others

Quest ion 85 What does your textbook recommend r911arding vocal rate? O Speaking slowty is preferable to spea!Ong too fast

Speak at a rate of 250300 words per minute. O Uaintain a constan~ steady pace throughout your presentation.

Vary your speaking rate to express your interest.

Quest ion 86 At the hean of the professional speaking process is identifying your purpose. 0 TNe False

Quest ion 87

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1pelnts 11?1:1 Mark has been asked to dellver a presentation to a group or Texas ranchers. Because r.tark has never been to Texas and has never met a rancher, he Is unsure how to dress ror the occasion. What advice does your textbook offer when deciding how to dress for this occasion?

Never dress more rormally than i our audience. O Wear what is most comfortable to you_ Dress is not important O >Jwa1s dress as formally as possible. @ You should conform to your audiences expectations for the speaking occasion.

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Question 88 When presenting an award, you should talk about the hlstort and significance of the award. True O False

Question 89 A wee.part argument that has a major premise, a minor premise, and a conclusion is called a(n) _______ _ syllogism 0 Inductive reasoning O report O causal fallacy

Question 90 The prlmart difference between nearing and listening Is .,.--.,.-..,.---.,....,.--.,.--,-, 0 hearing Is a process of constructing meaning, while listening Is a physiological process 0 hearing and lis tening are the same thing hearing is a physiological process, while li stening is a process of constructing meaning 0 listening and hearing are both passive activities

Question 91

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1points llml When someone Introduces you, the speaker, and gives a brief summart of your qualifications and accomplishments, they are attempting to establish your

initial credibility O derived credibility O terminal credibility O competent credibility

Question 92 Which statement best represents a paradigm? O Not underslanding each other's positions in a conflict Awor1dview O A oonstant state of confusion O Negotiating strategy

Question 93

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1 points ll!mJ According to Alben Mehrablan, verbal messages convey the explicit meanings, or--------' of our communication, v.rhereas nonverbal messages convey the implicit. or meanings. O relational; content conten~ rel ational O con crete; status O relational: concrete

Quest ion 94 Your text describes small group communication as a transactional process among three to fifteen people who _______ _ O meet otten O we rk in the samHcntext O are "'tn sync wtth each other sha re a common purpose

Quest ion 95

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1 points 11m1 Mark is listening to Chad talk about his frustrations at work. Mark does not share t hese same frustrations, but knows that Chad's intent and motivation is s imply to vent and move on. Because Mark understands Chad's goal for the conversation, Mark i s being _______ _ oth er-oriented 0 sympathetic O tran sactional O nonvert>ally responsive

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During a business meeting, the facilitator looks at Kyle and says1 "I know that it 's not on the agenda, but can you come to the front and inform the group on the results of the survey." Which method or deliveri will Kyle be rorced to urnize? O Manuscript O Memoriz.ed Impromptu O Extemporaneous

Question 97 1 points -

Being mindful of your communication and conscious of what motivates you and others to communicate is the description of which communication principle? O Effectively using and interpreting nonverbal messages O Appropriately adapting your message to others O Listening and responding thoughtfully to others Being aware of your communication with yourself and others

Question 98 Research suggests that the best use of PowerPoint is to present images, pictures, and other non.text information. True 0 False

Question 99 Groups w ith highty structured goa ls and a high level of stress may work best w ith a more authoritarian leadership style. @ True O Fetse

Question 100 The primary difference between a task and process function is that process functions focus on managing relationships. @ True o False

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