Midmarket & IPO Customer References

Slide summary overview: EU, GGM, APAC

The presentation will be updated regularly. Where indicated at the bottom right hand corner of the slide, in presentation mode, click the link to view the full case study.For additional information on Reference Type – please visit the Customer Gallery on SFDC.

Note: The statements and quotes in these slides are fully approved – no change should be made to the content.

Tip: Slides are in order of most recent customer reference. If you are looking for a specific vertical or solution use the ‘control F’ key and type in your vertical: e.g. Retail, Healthcare, or Server Edition, Scopia etc.

© 2014 Avaya Inc. All rights reserved. 2

Jingtian & Gongcheng is one of the

first private and independent

partnership law firms in China.

Strategically located and operating

from Beijing, Shanghai, Shenzhen

and Chengdu, the firm is a leading

all-round commercial legal service

provider in China. It has over 20

years’ experience and employs

almost 500 staff.

Enabling collaboration at leading law firm

Opportunity Law firm Jingtian & Gongcheng had outgrown its legacy telephony system.

It wanted a more modern, feature-rich platform that would reduce costs and enable its growing number of employees to collaborate more effectively.

Solution Avaya and Business Partner Netel recommended an integrated voice and video

collaboration system, incorporating:

Avaya S8510 Media Server and G650 Media Gateway in the Beijing headquarters, Avaya IP Office in the three branch offices and nearly 500 IP and digital phones.

Avaya Scopia XT5000 and XT4200 room-based systems and Avaya Scopia Mobile for all staff.

Results Single platform for all communications – single dial plan allowing internal calls

across the network, which saves money, and centralized management (again delivering savings and efficiencies).

Extensive use of video including to support collaboration: dispersed teams, including mobile workers, can collaboratively review draft documents.

“The Avaya solution is helping transform the way we do business. The video conferencing system is easy to use, and has become an indispensable tool for our daily communication. In addition, the Avaya system is easy to install and manage, and simple to use – leaving our staff with more time to focus on our core business.” - Senior partner, Jingtian & Gongcheng

Industry: Professional Services

Location: China

© 2014 Avaya Inc. All rights reserved. 3

Comisiones Obreras de Andalucía

(CCOO-Andalusia) is the leading

trade union organization within the

autonomous community of

Andalusia (Spain), both in terms of

membership and the number of

delegates elected in union elections.

It has nearly 300 primary and

secondary sites across the whole of

the Andalusia region.

Saving 70% on communications costs with IP Office

Opportunity Comisiones Obreras (CCOO) was paying over the odds for its communications.

Internal calls to different regions were charged at high rates; there was no centralised switchboard, no contact centre and minimal collaboration.

It asked Avaya business partner A+ Sistemas de Red y Comunicaciones to help.

Solution IP Office Server Edition installed at CCOO head office.

Single switchboard now connects 1400+ users.

Range of new features and capabilities, including multi-party conferencing, intra-site mobility on same number, presence and basic contact centre.

Some new IP handsets; some older analogue handsets retained for cost reasons

New network infrastructure using Avaya Ethernet Routing Switch 3524GT-PWR + solution

Results Creation of a collaborative environment with high functionality, flexibility and

scalability.

All internal calls now same low cost – helping save 70% on communication costs.

Simplified management and maintenance.

“Thanks to Avaya, we have a proven, integrated and easy to use system that will enable us to provide exceptional service.” - Juan Luis Navarro, Head of Information & Communications, CCOO-Andalucía  

Case Study: [URL )

Industry: Services

Location: Spain

© 2014 Avaya Inc. All rights reserved. 4

Mairie de Talant is a French town

with a population of 11,700 which

stretches over 5 km2 and belongs to

the Agglomeration Community of

Grand Dijon, in the Côte d’Or region.

Its Town Hall is responsible for a

wide range of local public services.

www.talant.fr

Savings and simplicity: unified communications at Mairie de Talant

Opportunity Marie de Talant’s existing telephony infrastructure was approaching the end of

its shelf life and suffered from maintenance issues, especially its phones.

It decided to update its entire system with a comprehensive unified communications solution from Avaya to support 150 users.

The new solution needs to fit with Grand Dijon’s future plans to develop a unified communications network at the conurbation level.

Solution IP Office installed on two remote servers, supporting SIP trunking

Avaya one-X Portal – transforming user experience in the Town Hall itself, plus one-X Mobile for smartphone users

IP Office Softphone – allowing computers to become fully equipped unified communications platforms

Full integration with Microsoft Office Outlook and Exchange 2010

Results User satisfaction with the new platform has been high

Network maintenance has been cut by 50% - leading to cost savings and freeing up IT staff to focus on other issues

“This integrated and dedicated solution meets our needs, and not just in terms of telephone extensions” - Daniel Ranc, IT director at Mairie de Talant

Industry: Local government

Location: France

© 2014 Avaya Inc. All rights reserved. 5

CIRCUTOR SA is one of the main

European companies focused on

design, manufacturing, and sales of

Electric Energy Efficiency products.

The company provides products and

solutions including electric energy

measurement and control, protection

and control, quality & metering, power

factor correction and harmonic

filtering. We serve customers in more

than 100 countries, and we employ

more than 900 people around the

world.

CIRCUTOR depends on Avaya tostrengthen international sales

Opportunity The company did not have a communications solution or appropriate technology

to support their growing international activity

The lack of mobility solutions meant very high costs

Obsolete and inflexible solutions hampered productivity

Solutions

The Avaya IP Office system, supports the headquarters and factories in Spain.

CIRCUTOR also implemented the Avaya Ethernet Routing Switch 3526-PWR+

system, a safe and resistant high-performance Ethernet switch, specifically designed

for small and medium sized companies, along with a Wifi access infrastructure with

Avaya WLAN Access Point 8100 Series.

Results Built a unique, flexible, and efficient communications platform

Capacity for immediate response to customers and suppliers, reflected in a significant improvement in customer service

Ability to collaborate fully and consistently, regardless of where the user is connected.

Savings of up to 60% on mobile phone costs.Industry: Services

Location: SpainCase Study: [URL]

© 2014 Avaya Inc. All rights reserved. 6

Source BioScience is an international

laboratory services and products

business serving the healthcare, life

science research and biopharma

markets. Its services include DNA

sequencing, cancer screening and

stability storage. The group has its

headquarters in Nottingham, with

additional facilities at four other UK

lab sites, as well as in Germany,

Ireland and the USA. Source

BioScience is listed on the main

market of the London Stock

Exchange.

User-led benefits

Opportunity Source BioScience has had an Avaya IP Office solution, deployed by Avaya

partner Mason Infotech, for over a decade – benefiting from its reliability and flexibility as its core communications platform. But despite several upgrades and the best efforts of the company’s IT and communications team, Source BiosScience had never fully realised the potential cost savings from IP telephony.

Solution The latest version of IP Office offers improved integration with the desktop and

tablet, via user tools such as the Avaya one-X® Portal and the Avaya Flare® Experience and is helping to realise the full benefits.

“We now have a platform that offers us so much more, like extra functionality in our contact centre and improved management reporting, and we can deploy additional services as we see fit.”

- Sean Gray, MIS Director at Source BioScience

Results The introduction of Avaya one-X® Portal and Avaya Flare® Experience have

given Source BioScience staff new collaboration capabilities – and helped deliver further savings on its everyday communication.

The latest version of IP Office offers improved integration with the desktop and tablet

The ability to dial direct from the PC, or with the Flare application Industry: Healthcare Services

Location: UK

© 2014 Avaya Inc. All rights reserved. 7

Established in 1971, the Teide Cable

Car covers a distance of 2,400

metres in just 10 minutes in order to

take visitors up to an altitude of

3,555 metres, arriving very close to

the summit of Mount Teide on the

island of Tenerife - Europe's highest

peak (3.718 m) and the third tallest

volcano in the world.

Secure Communications

Opportunity Weather conditions on the volcano often left centres and users without a

connection

The communication system in use was obsolete; it had interconnectivity problems and was very expensive to manage and maintain

The quality of customer service was not up to par in a highly competitive environment

Solution Avaya IP Office

Avaya Scopia® XT Video Conferencing

Avaya Ethernet Routing Switch 3500 Series

Results Creation of a solid, simple, economical and reliable platform, guaranteeing

communication 24 hours a day in very complicated environments.

Improved customer service coverage, with high-quality service

The new solution opens up new commercial channels

Savings on communication expenditure of almost 40%sIndustry: Tourism and Services

Location: Spain

Case Study: [URL]

© 2014 Avaya Inc. All rights reserved. 8

Leiden Libertas is a young

organization and the result of

several mergers. With 800

employees and 700 volunteers it

supplies a variety of services in the

fields of healthcare, housing and

welfare to nearly 2,000 clients. See

zorg.nl to find out more about how

Libertas Leiden is constantly

working on the development of care

to its clients

IP Office brings people and organizations together

Opportunity With 800 employees, Libertas is a social services provider that offers services in

the areas of housing, welfare and care to residents of Leiden

Employees are spread over 18 locations in the municipality and offer their services as locally as possible. In addition, employees are not tied to a fixed workplace. So a modern, reliable and efficient communications solution had to be designed to service both citizens and employees 24x7, and be accessible at any time and from any place.

Solution Libertas Leiden was looking for a future proof, scalable communications solution

that could be managed easily and that could integrate with existing facilities.

With Avaya IP Office Server Edition, Avaya Ethernet Switches and Avaya Wireless LAN, an integrated solution was found that met all the requirements and Avaya SeCom guarantees the nurse call and alarm functionality.

Results Unified communications, based on a standard protocol, ensures that everyone can

use voice, video and data over the network without having to worry about security settings.

“To be close to our customers, our communication had to offer every convenience to users and easy to manage capabilities without heavy investments. The Avaya IP Office solution fitted perfectly into the existing infrastructure and budget and the specialists at Forma implemented the solution flawlessly.”

- Jan Planjer, Team Manager Real Estate ICT at Libertas Leiden

Industry: Social Services

Location: The Netherlands

© 2014 Avaya Inc. All rights reserved. 9

I.R.I.S. Group (Products &

Technologies/Professional Solutions)

provides its customers with a broad

portfolio of advanced products,

solutions and services for Intelligent

Document Recognition, document,

content and process management.

The company employs more than 500

people, the majority of which are

based in Belgium, with two major

subsidiaries in France and

Luxemburg and sales offices in The

Netherlands, Germany, Denmark,

Sweden, the US and Hong Kong.

I.R.I.S relies on Avaya IP Office to boost its communication infrastructure

Opportunity Philippe De Zutter, Facilities Manager at I.R.I.S Solution & Expert, had been

looking for an opportunity to change his communication system. “The existing infrastructure was expensive to maintain and unresponsive to quick change requests. Even for simple tasks like adding a new user or switching to summer time, we had to ask our service provider…

“We wanted an efficient, functionally rich, easily scalable solution which would also be easy to configure, manage and maintain. Our sales people, project leaders and consultants need to have full and easy access to their information and applications wherever they work.”

– - Philippe De Zutter, Facilities Manager, I.R.I.S. Solution & Expert

Solution Avaya IP Office 500

9600 series IP Phones

Results

Overall, I.R.I.S. now enjoys a high performance unified communications solution, closely integrated with its daily business tools.

Robust, flexible and dependable communications solution now installed

Management and operation streamlined: single solution simplifies support

Savings delivered through automatic cost-efficient call routing

Case Study: [URL]

Industry: Business Services

Location: Belgium

© 2014 Avaya Inc. All rights reserved. 10

M&C Saatchi is an international

advertising agency, founded in

London in 1995. It has 27 offices in

18 countries, clients include Etihad

Airways, Peroni, Adidas, Direct Line

Insurance, Daily Mail and Boots

Communications overhaul delivers more agile business for M&C Saatchi

Opportunity Alistair Roberts, M&C Saatchi’s head of IT, was recruited with a specific brief to refresh

the IT and telecommunications infrastructure of the London head office and to ensure it could cater for the rapidly expanding needs of the business which has experienced a period of sustained growth.

Solution The original IP Office 500 to support 700 + users was expanded to include new users in

New York and Stockholm, with Avaya’ partner Charterhouse’s consultancy skills helping scope out the planning and design of the worldwide roll-out.

The agency plans has now strengthened its global WAN, guaranteeing more secure links between sites now means they have migrated to an IP Office Server Edition solution, offering even more resiliency and capacity to allow for future growth.

Using the Scopia Elite 5200 Multipoint Conferencing Unit (MCU) at the core of its cloud-based video solution, Charterhouse was able to knit together M&C Saatchi’s existing endpoint investments from two different vendors.

Results Simple to implement and, with minimal walk-through of new features, easy for users to

adopt.

For the first time the agency has a robust communications infrastructure which spans multiple offices, time zones and continents.

Users can send voicemail via email, ideal for those working out of the office;

Not having to install physical lines when creating new teams. What used to take all weekend can now be done in an afternoon.

Industry: Media

Location: UK

Case Study: [URL]

© 2014 Avaya Inc. All rights reserved. 11

Synexus, headquartered in

Lancashire, continues to pioneer

important developments in the

clinical trials industry. Through a

global network of 26 Dedicated

Research Centres (DRCs) in nine

countries Synexus provides first

class clinical trials data to its clients

from pharma, biotechs and CROs.

Synexus transforms workforce productivity, with Avaya

Opportunity Synexus wanted to improve the communication and collaboration tools for its

international workforce. It saw multiple benefits from improving this element of the business including enhanced productivity and collaboration as well as an element of cost control.

To do this the business needed to overhaul its ageing IT infrastructure

Solution Avaya IP Office is installed in every UK location, allowing users to collaborate

using smart phones, laptops, tablets and home phones.

Scopia® HD-quality video conferencing capabilities, allows Synexus to run video calls between offices, with users securely sharing content.

All IP Office access is backed up at DR site ensuring resilient communications, it also provides the basis from which to roll-out new, company-wide applications.

Results The solution is flexible and can be scaled to meet business growth.

IT supports business growth

Reduced cost of IT maintenance and support

“ We could have a total failure at the head office and every location would continue to operate as normal. All calls are routed through IP Office. For the first time we have a consistent, high quality communications infrastructure across the business.”

— Tony Healy, group IT director, Synexus

Case Study: [URL]

Industry: Medical Research

Location: UK

© 2014 Avaya Inc. All rights reserved. 12

InterContinental London

Westminster opened its doors in

November 2012, offering 256 guest

rooms and suites along with 7

prestigious meeting rooms and a

fine dining destination. Its

prestigious façade compliments a

beautifully renovated interior within a

historic building, Queen Anne's

Chambers.

Breathing new life into Queen Anne's Chambers

Opportunity Avaya IP Office Server Edition has created an outstanding customer experience

management (CEM) for guests of the newly opened InterContinental London Westminster. This ensures that the hotel has a fail-safe phone system for both staff and guests with access for up to 1,000 users. With Avaya's receptionist software, visual access to everyone's phone status - who's busy, on the phone, away from their desk - switchboard operators can route calls quickly and accurately with a mouse click.

With Avaya Wi-Fi enabled handsets, staff are "unchained" from their posts and have full mobility freeing them to move round the hotel and carry out their roles safe in the knowledge that they can make and receive calls anywhere in the building

Solution IP Office Server Edition x 400 Ext ,70 x IP phones, 50 x VoWiFi Handsets,Avaya

ERS 4500 switches

Results The entire system is powered by Avaya Networking products in the form of

ERS4500 POE switches, thus in turn helping the hotel reduce its energy consumption whilst improving performance.

Scalability & resilience, Simple management, Bring Your Own Device (BYOD) options thanks to Avaya Wireless Networking

"Guests arrive at an InterContinental hotel expecting outstanding service. All our staff is trained to deliver this and now we have the phone system that will complement our approach."

- Stuart Bailey, managing director of Supreme Hotels LLP

Industry: Hospitality

Location: UK

Note: The PPT should be used in its entirety, do not use the logo separately

© 2014 Avaya Inc. All rights reserved. 13

Formed in 2006 with over 450

members of staff, Utilitywise’s

clients can be found the length and

breadth of the UK and the Republic

of Ireland. They come from almost

all sectors of industry, commerce

and the public sector, and range in

size from one-man bands to

companies with thousands of

employees. Utilitywise helps

businesses get more value from

their business energy contracts,

reduce their energy consumption

and lower their carbon footprint.

IP Office ensures utilities call centre provider is prepared for double-digit growth.

Opportunity Utilitywise had a clear view of what it needed from its new solution:

– A scalable solution that would expand with the business and at the forefront of VoIP and SIP technology as they were undergoing a period of very significant growth

– A market-leading brand backed by R&D spend – Utilitywise needed to ensure the vendor would continue to be a leading contact centre and VoIP player

– An industry recognised solution, providing reliability and resilience, leveraging their existing investment in VoIP technology

– Supplied by a business partner that understood both the solution and what Utilitywise wanted from it

Solution IP Office Server Edition and Powerdial Services delivered on all of these key

mission critical requirements.

Results

“We now have a building that can deliver space for further growth, an Avaya solution that can not only deliver technically but will also scale along with our future growth. In Avaya and Powerdial we are secure in the knowledge that both can deliver everything we need both now and well into the future. We made the right choice.”

— Geoff Thompson, CEO, Utilitywise Plc

Case Study: [URL]

Industry: Business Services

Location: UK

© 2014 Avaya Inc. All rights reserved. 14

Holmgrens Bil is one of Sweden’s

leading car dealers. Established in

1960 in Jönköping, the family-owned

company now runs 15 dealerships in

the Småland region – selling new

and used cars from nine global

manufacturers. It employs over 440

staff and has a group turnover of

over US$220M.

Avaya IP Office delivers scalable communications for Swedish motor group

Opportunity Holmgrens Bil is expanding at speed – acquiring new car dealerships to add

to its existing portfolio.

Each new acquisition must be brought on-stream quickly, and the customer experience must be consistent, no matter which branch is contacted.

To help enable this, Holmgrens wanted to replace its mix of legacy communications solutions with a single, scalable and modern IP network. It opted for Avaya IP Office.

Solution Avaya IP Office Server Edition

9608 IP Deskphones

Avaya IP-DECT wireless solution

Results The new solution was implemented within four months. Further sites can be

added easily thanks to centralised management – which also facilitates upgrades.

Management information has improved – for the first time, Holmgrens can track missed calls and take action.

Users are delighted with additional features such as click-to-call functionality, improved voicemail and mobile twinning.

Case Study: [URL]

Industry: Automotive

Location: Sweden

© 2014 Avaya Inc. All rights reserved. 15

The 23-story Firth Jinling Grand

Hotel has become a new landmark

building in Yangzhong City in the

southern Chinese province of

Jiangsu. It is also the first 5-star

hotel in the city, targeting mainly

business travellers and business

conferences.

Firth Jinling Grand Hotel Deploys Avaya IP Office for Enhanced Guest Services

Opportunity The hotel is determined to provide superior guest experiences, and a feature-

rich and easy-to-manage communications system is critical to achieve this goal.

Solution Avaya IP Office Server Edition provides rich communications features to hotel

staff. In addition, mobile staff can “bring” these features with them thanks to Avaya one-X Mobile.

The communications system is closely integrated with the Property Management System, which For example, when a guest calls for service, information about the guest is instantly available to the staff who is answering the call, which helps make every guest interaction personal.

Results Simplified management of the system via a we-based intuitive interface

Staff are always responsive to requirements of hotel guests to provide prompt services, They can easily do multi-party conferencing and call forwarding on their desk phones, and can join ‘meet-me’ conferencing easily from any location. They can access these same features from their smart handsets, and can be reached by a single number no matter where they are.

Time savings are considerable. If there is a need to change extension numbers for staff, for example, it can be accomplished within seconds

Industry: Hospitality

Location: China

© 2014 Avaya Inc. All rights reserved. 16

Amana

Opportunity IP Office Server Edition showcases how unified communications can be a great

asset for growing companies, arming them with the right tools to excel, grow revenues, and stay competitive

Help meet Amana’s needs for a modern business communications network linking its regional offices and remote construction sites

Reduce costs

Ability to intelligently limit on-site engagement to when it is necessary

Solution IP Office Server Edition, Avaya Flare® Experience, IP Deskphones

“This Avaya deployment is a huge opportunity for Amana to continue innovating. We have eleven offices in seven countries, and build sites that spread across the Gulf - a cutting-edge upgrade that brings us onto a unified communications platform has been a top priority. Avaya's Flare Experience is easy to use, it's scalable, and we can easily distribute it to our offices abroad and our crews on the ground. And most important of all, it can handle both the smart Android, iPhone and iPad devices of our executives, and the durable DECT telephony of our site managers."

– - Arvind Clemente, Manager IT Infrastructure,

– Amana Contracting & Steel Buildings

Industry: Manufacturing

Location: UAE

Founded in Abu Dhabi on

September 12, 1993, Amana is

now the regional leader in the

design-build of industrial and

commercial facilities, with over

1500 buildings constructed

across the region.

Amana is paving the way in the

region with the concept of

design-build: engineers at each

project-site ensure the delivery of

custom-designed, cost-effective

solutions to every client.

© 2014 Avaya Inc. All rights reserved. 1717© 2014 Avaya Inc. All rights reserved.

- Mohammed Abdul Rahim Al Fahim, CEO of the Paris Gallery Group.

"Connecting your brand to your customers has never been more important or challenging as it is today. The Paris Gallery Group of Companies, with more than 80 retail stores and 3000+ staff, has always strived to keep customer service at its best. How we communicate with customers affects their shopping experience. How we communicate with each other internally determines how we share information and work together in a timely and effective manner."

© 2014 Avaya Inc. All rights reserved. 18

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