mike siegler at incose minneapolis, 2014
TRANSCRIPT
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
Systems Engineeringin the Cloud
Why Systems Thinking is Critical to Customer Satisfaction
www.etherios.com
Twitter: @etherios
Mike Siegler
Director of Engineering
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
ETHERIOS:Who we are & What we do
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
Etherios, a division of Digi InternationalA Proven and Trusted Partner
Services:• Wireless Design• Advisory Consulting• Salesforce.com• M2M
SaaS Offering:• Device Cloud by Etherios™• The Social Machine®
600+ Employees deployedacross the globe
10/10 CSAT as surveyed by salesforce.com
40+ Consecutive quartersof profitability (DGII)
25 Years of tribal knowledge in M2M
Global Presence
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
Customers
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Wireless Partners
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Etherios Wireless Design Services
Formerly
Wireless design services firm
Founded 2005, HQ in Minneapolis
Division of Digi International
50 Engineers
Completed 1000+ projects
Low-risk partner for wireless development
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
Cloud Services:It’s all about Systems Thinking
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Wireless Design
Cellular, Mobile, SatelliteNetworks
Wi-Fi, Radio, Mesh NetworksGateway
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Device Cloud1. CONNECT 2. CONTROL 3. ENGAGE
Connect widely deployed and remote assets
Remotely manage and control assets and
device data in real-time
Engage with your channel & customers
in new ways
Benefits:
EasyAutomatic Upgrades
Clicks Not Code
Fast TTMNo Hardware
No Software
FlexibleExtensible
Scalable
OpenAny Device
Any Network
TrustedSecure
Reliable
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Helping bring wireless products to market…
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For every industry…
25%
14%10%
9%
7%
4%4% 4% 3%
MedicalPOS/Parking MeterFleetAutomotiveTrack & TraceAsset ManagementIndustrial AutomationEnergyAerospace
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Cloud Services - Our Value Proposition
• Lowers risk Wireless is what we do everyday (200+ projects in 2013). Multi-million dollar RF lab to ensure the best possible design and efficiency. We guarantee 100% of OUR designs pass PTCRB certifications the first time. Active observer members of the PTCRB, strong relationships - carriers/labs
• Decreases time to market Leverage HW/SW building blocks to jump start the design process.
We don’t have to start from scratch. We design it right the first time.
• Saves customer $$ in the end Time = $$$
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
Cloud Services - Development Process
Phase 0: Guide ideation and discovery of customer needs
Phase 1: Decompose and capture requirements and define the project
Phase 2: Design, test, and document the first version of the solution
Phase 3: Update first version and test all solution components
Phase 4: Prepare, submit, and drive all relevant regulatory certifications
Phase 5: Support customer transfer to manufacturing
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
Cloud Services - Customer Satisfaction
10/10 CSAT as surveyed by salesforce.com
Engagement Expectations: Get them, set them, manage them
Solution Proposal: Consider the entire system
Project Execution: Manage Kick-off, monitor, and close
Continuous Communications: It’s a partnership, collaboration is needed
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
Requirements Management:Cloud based tools for
scalability and efficiency
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Why is Requirements Management important?
• Requirements are the foundation of the entire project.
• Poor Requirements → Design defects, → Architectural flaws, Unmet expectations, The wrong product
• Regulated industries require it. Period. (medical, aerospace, automotive, …)
Product Delays, $$$, Unhappy Customers
53% of product delays are caused by unclear or changing requirements. - Forrester Research Study, 2013
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Historical Context
• MS Word, paper-based approach• Several limitations:
– Traceability / Impact Analysis– Synchronization (MRD <> PRD <> DVT)– Re-use and consistency– Updates during development– Manual, ad-hoc review process
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Solution: RM Tool
• 50+ tools available on the market for requirements management
• Several tools evaluated - Jama selected
DOORS
… and many others
Free / Open Source Entry Level Mid-Market Enterprise
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Jama Overview
• Web-based, interactive, collaborative• Flexible, customizable• Traceability• Online review center (internal/external)• History: versions, comments, reviews• Requirements re-use• Diagramming• Integrated test plan management• Export and import capabilities
– MS Word, Excel, HTML
• Jira connector (not implemented yet)
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Test Drive Jama
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Explore Jama
• Dashboard / Explorer• Traceability• Versioning/compare/baselines• Collaboration (activity stream)• Export capabilities• Review center• Requirements library (re-use)• Test plan management• Reporting
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
Jama Rollout
Phase 1: Initial Deployment
– Limited licenses, a few large projects– Very positive feedback (internal and customer)
Phase 2: Limited Deployment (large projects)– Use for all large, full development projects– Increase licenses to scale with project needs– Define and document process– Provide training to the organization
Phase 3: Full Deployment (all projects)
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
Jama Licensing
• License Types– Creator (floating, fixed) – internal only– Stakeholder – internal only– Reviewer – customers, internal reviewer only
• Admin Responsibilities– New User Creation: Resource Assigned– License Assignments: Resource Assigned
© Copyright 2014 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute.
Questions
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@etherios
in/etherios
/etherios
machinetalk.etherios.com/
Learn more at: www.etherios.com/services/wireless_design
Mike Siegler
612-524-7143
Luke Holt (Sales)
612-435-0796