mis chapter 01
TRANSCRIPT
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HS-107 : Management Information Systems
Course Objectives:
Upon successful completion of this course, the
student will be able to:
Understand the role of Information Systems (IS)
in organizations.
Understand how Information Systems (IS) can be
used to create competitive advantages for
businesses.
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HS-107 : Management Information Systems
Course Objectives:
Understand the key elements associated with
designing Information Systems (IS).
Understand the key elements associated with
planning and managing Information Systems
(IS).
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HS-107 : Management Information Systems
Prerequisites:
Familiarity with basic computer devices and
terminologies.
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MIS Books
Text Book
1. Management Information System, 8th Edition
By: James A. O' Brien , George Marakas
Reference Books
1. Management Information System, 9th Edition
By: Kenneth C. Laudon, Jane P. Laudon
2. Introduction to Information Systems: Supporting andTransforming Business
By: Rainer, Turban, Potter, 1st Edition
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Marks Distribution
Mid Term ________ 15
Assignment + Class Performance +
Quiz + Presentation + Report ________ 5
Semester Final Paper ________ 80
Total Marks ________ 100
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Marks Distribution [ Sessional ]
Class Test ______________ 10 Points Assignment ______________ 10 Points
Class Presentation ______________ 15 Points
Project ______________ 15 Points
Total Points ______________ 50 Points
Performance Bonus ______________ 10 Points
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MIS Website
http://www.ssuet.edu.pk/courses/hs107/mis
http://taimoor/hs107/mis
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Course Instructors
Muhammad Kashif Shaikh [email protected]
Assistant Professor, CED
Room No: BS-04
Section A, D, F (Computer, Batch 2010)
Muzammil Ahmad Khan [email protected]
Assistant Professor, CED
Room No: BS-04Section B, C, E (Computer, Batch 2010)
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Project
Comprehensive study of Information Systems of an Organization.
Organization Overview
Organizational Hierarchy
Main business function of the organization
Analysis of IT Department
Role/Activities
Resources
Illustration of Computer based Information System System Development Life Cycle
Analysis of other business System
Sales, Marketing, Supply Chain, Accounts, HR
How IT interact with other business system?
DFD of main business function and IS
Gantt chart and PERT chart
Identification of problems/weaknesses in the existing system
Suggestions and Recommendations
Conclusion
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Course Outline
Module 1: Introduction Chapter 1: Foundations of IS in Business Chapter 2: Competing with Information Technology
Module 2: Hard and Soft Aspect Chapter 3: Computer Hardware Chapter 4: Computer Software Chapter 5: Data Resource Management Chapter 6: Telecommunications and Networks
Module 3: E-Business Chapter 7: Electronic Business Systems Chapter 10: Decision Support Systems
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Module 4: IT in Business Chapter 11: Developing Business/IT Strategies
Chapter 12: Developing Business/IT Solutions
Module 5: Special Topics
Data Flow Diagram PERT and GANTT Chart
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Foundations of
Information Systems in
Business
Chapter
1
&
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1. Understand the concept of a system and how itrelates to information systems
2. Explain why knowledge of informationsystems is important for business professionals Identify five areas of information systems
knowledge needed3. Give examples to illustrate how business
applications of information systems cansupport a firms Business processes Managerial decision making Strategies for competitive advantage
Learning Objectives
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4. Provide examples of information systems fromyour experiences with business organizationsin the real world
5. Identify challenges that a business managermight face in managing the successful, ethicaldevelopment and use of informationtechnology
6. Provide examples of the components
of real world information systems7. Become familiar with the myriad of career
opportunities in information systems
Learning Objectives
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Foundation Concepts
Why study information systems and information
technology? Vital component of successful businesses
Helps businesses expand and compete
Improves efficiency and effectiveness of
business processes Facilitates managerial decision making and
workgroup collaboration
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What is a System?
A set of interrelated components With a clearly defined boundary
Working together
To achieve a common set of objectives
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What is an Information System?
An organized combination of People
Hardware and software
Communication networks
Data resources
Policies and procedures
This system Stores, retrieves, transforms, and disseminates
information in an organization
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Information Technologies
Information Systems All the components and resources necessary to
deliver information and functions to the
organization
Could be paper based
Information Technologies Hardware, software, networking, data
management
Our focus will be on computer-basedinformation systems (CBIS)
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What Should Business Professionals Know?
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Fundamental Roles of IS in Business
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Trends in Information Systems
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What is E-Business?
Using Internet technologies to empower Business processes
Electronic commerce
Collaboration within a company
Collaboration with customers, suppliers, and
other business stakeholders
In essence, an online exchange of value
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How E-Business is Being Used
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E-Business Use
Reengineering Internal business processes
Enterprise collaboration systems Support communications, coordination and
coordination among teams and work groups
Electronic commerce Buying, selling, marketing, and servicing of
products and services over networks
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Types of Information Systems
Operations Support Systems
Efficiently process business transactions
Control industrial processes
Support communication and collaboration
Update corporate databases
Management Support Systems
Provide information as reports and displays
Give direct computer support to managers during
decision-making
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Purposes of Information Systems
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Operations Support Systems
What do they do? Efficiently process business transactions
Control industrial processes
Support communications and collaboration
Update corporate databases
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Types of Operations Support Systems
Transaction Processing Systems Record and process business transactions
Examples: sales processing, inventory systems,
accounting systems
Process Control Systems
Monitor and control physical processes
Example: using sensors to monitor chemical
processes in a petroleum refinery
Enterprise Collaboration Systems Enhance team and workgroup communication
Examples: email, video conferencing
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Two Ways to Process Transactions
Batch Processing
Accumulate transactions over time and process
periodically
Example: a bank processes all checks received in
a batch at night
Online Processing
Process transactions immediately
Example: a bank processes an ATM withdrawal
immediately
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Management Support Systems
What do they do? Provide information and support for effective
decision making by managers Management information systems
Decision support systems
Executive information systems
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Types of Management Support Systems
Management Information Systems (MIS)
Reports and displays
Example: daily sales analysis reports
Decision Support Systems (DSS)
Interactive and ad hoc support Example: a what-if analysis to determine where
to spend advertising dollars
Executive Information Systems (EIS)
Critical information for executives and managers
Example: easy access to actions of competitors
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Other Information Systems
Expert Systems Provide expert advice
Example: credit application advisor
Knowledge Management Systems
Support creation, organization, and dissemination
of business knowledge throughout company
Example: intranet access to best business
practices
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Other Information Systems
Strategic Information Systems Help get a strategic advantage over customer
Examples: shipment tracking, e-commerce Web
systems
Functional Business Systems Focus on operational and managerial applications
of basic business functions
Examples: accounting, finance, or marketing
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IT Challenges and Opportunities
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Measuring IT Success
Efficiency Minimize cost, time, and use of information
resources
Effectiveness
Support business strategies Enable business processes
Enhance organizational structure and culture
Increase customer and business value
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Developing IS Solutions
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Challenges and Ethics of IT
Application of IT Customer relationship management
Human resources management
Business intelligence systems
Potential Harm Infringements on privacy
Inaccurate information
Collusion
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Challenges and Ethics of IT
Potential Risks Consumer boycotts
Work stoppages
Government intervention
Possible Responses Codes of ethics
Incentives
Certification
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Ethical Responsibilities
What uses of IT might be considered improper
or harmful to other individuals or society?
What is the proper business use of the Internet
or a companys IT resources?
How can you protect yourself from computercrime?
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IT Careers
Economic downturns have affected all jobsectors, including IT
Rising labor costs are pushing jobs to India,
the Middle East, and Asia-Pacific countries
However, IT employment opportunities are
strong, with new jobs emerging daily
Shortages of IT personnel are frequent
The long-term job outlook is positive andexciting
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IT Careers
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IT Careers
Job increases will be driven by Rapid growth in computer system design and
related services
The need to backfill positions
Information sharing and client/server
environments
The need for those with problem-solving skills
Falling hardware and software prices, which will
fuel expanded computerization of operations
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The IS Function
The IS function is
A major functional area of business
An important contributor to operational
efficiency, employee productivity, morale,
customer service and satisfaction
A major source of information and support for
decision making
A vital ingredient in developing competitive
products and services in the global marketplace
A dynamic and challenging career opportunity
A key component of todays networked business
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System Concepts: A Foundation
System concepts help us understand Technology: hardware, software, data
management, telecommunications networks
Applications: to support inter-connected
information systems
Development: developing ways to use
information technology includes designing the
basic components of information systems
Management: emphasizes the quality, strategicbusiness value, and security of an organizations
information systems
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What is a System?
A system is
A set of interrelated components
With a clearly defined boundary
Working together
To achieve a common set of objectives By accepting inputs and producing outputs
In an organized transformation process
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Basic Functions of a System
Input Capturing and assembling elements that enter the
system to be processed
Processing
Transformation process that converts input into
output
Output
Transferring transformed elements to their
ultimate destination
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Cybernetic System
All systems have input,processing, and output
A cybernetic system, a self-monitoring,
self-regulating system, adds feedback and
control:
Feedbackis data about the performance of asystem
Control involves monitoring and evaluating
feedback to determine whether a system is
moving toward the achievement of its goal
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A Cybernetic System
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A Business as a System
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Other System Characteristics
If a system is one of the components of a largersystem, it is a subsystem The larger system is an environment
Several systems may share the same
environment Some may be connected via a shared boundary,
orinterface
Types of systems
Open
Adaptive
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Components of an IS
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Information System Resources
People Resources Specialists
End users
Hardware Resources Machines
Media
Software Resources
Programs Procedures
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Information System Resources
Data Resources Product descriptions, customer records, employee
files, inventory databases
Network Resources
Communications media, communicationsprocessors, network access and control software
Information Resources Management reports and business documents
using text and graphics displays, audio responses,
and paper forms
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Data Versus Information
Data are raw facts about physical phenomena orbusiness transactions
Information is data that has been converted into
meaningful and useful context for end users
Examples: Sales data is names, quantities, and dollar
amounts
Sales information is amount of sales by producttype, sales territory, or salesperson
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IS Activities
Input of data resources Data entry activities
Processing of data into information Calculations, comparisons, sorting, and so on
Output of information products Messages, reports, forms, graphic images
Storage of data resources Data elements and databases
Control of system performance Monitoring and evaluating feedback
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Recognizing Information Systems
Business professionals should be able to look atan information system and identify
The people, hardware, software, data, and
network resources they use
The type of information products they produce
The way they perform input, processing, output,
storage, and control activities