miss manners ncla presentation
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8/4/2019 Miss Manners NCLA Presentation
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Miss Manners vs. Emily Post
Social media etiquette for libraries
Government & Heritage Library, State Library of North Carolina http://www.facebook.com/ncghl @ncpedia Rebecca Hyman [email protected] Michelle Czaikowski [email protected] Wake County Public Libraries http://www.facebook.com/wcplonline @wcplonline Carol McCollum [email protected] Lynn Bertino [email protected]
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WAKE COUNTY PUBLIC LIBRARIES• Locations: 20 • Population served: Residents of Wake County • Twitter followers: 245 (@wcplonline) •
Facebook fans: 1,537 • Follows Wake County guidelines for social media use
GOVERNMENT & HERITAGE LIBRARY •
Locations: 1 • Population served: State agency employees, researchers of North
Carolina (history, culture, genealogy, etc.) • Twitter followers: 714 (@ncpedia) • Facebook fans: 394 • Follows state guidelines (set by Governor's office) for social media use by
state agencies
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http://www.edisonresearch.com/home/archives/2011/04/the_infinite_dial_2011.php
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http://www.edisonresearch.com/home/archives/2011/04/the_infinite_dial_2011.php
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http://www.pewinternet.org/Reports/2011/Technology-and-social-networks.aspx
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http://www.pewinternet.org/Reports/2011/Technology-and-social-networks.aspx
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Retweets, likes, andshares may extend yourpotential audience
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What social media does the Government & Heritage Libraryuse? What social media do Wake County Public Libraries
use?
How are they used?
• Blogs • Twitter • Facebook
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SOCIAL MEDIA ETIQUETTE
FOR LIBRARIES Share your questions and answers on
Twitter with #ncla11sme
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? Should I let anyone follow
me or be a fan?
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?
Twitter: Who should I
follow? What about privateaccounts who follow me?
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?
Twitter: Autoresponses for
new followers: Do you ordon't you?
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?
How often are social media
accounts checked forinquiries from patrons?
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? Is it okay to cross-post
across multiple social mediaaccounts?
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? If someone asks a question via
a social media site, can I justtell them to call, email or visitus?
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?
Where is the happy medium
between too institutionaland too casual?
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?
Huge typo was just posted
to our blog! How do I handletelling the poster?
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? Are posts/tweets/comments
subject to public recordslaw?
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? WTF? WHY IS THE LIBRARY
YELLING AT ME?!ROFLMAO
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? Crowdsourcing via social
media: Helpful?Exploitative?
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? Are please and thank you
really necessary?
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? If I RT something does that
mean the library endorsesit?
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Government & Heritage Library, State Library of North Carolina http://www.facebook.com/ncghl @ncpedia Rebecca Hyman [email protected] Michelle Czaikowski [email protected] Wake County Public Libraries http://www.facebook.com/wcplonline @wcplonline Carol McCollum [email protected] Lynn Bertino [email protected]
Thank you!