OVERVIEW

The Information You Need to Drive Your BusinessWould you run your web site without being able to obtain

data on how many unique visits you receive, how long

people stay, and where they go? No! So, why would you

accept any less with your phone system?

Mitel® Business Dashboard gives you both a complete real-time andhistorical view of what is happening on your Mitel communicationssystem so that you can:

• Optimize your use of both employees and system resources• Measure customer response to marketing and sales campaigns• Monitor employee performance and identify opportunities

for improvement• Identify opportunities for cost savings

Understand the Full Picture How many people called your business yesterday and hung up or got a busy signal? Might they have then called your competitor? MitelBusiness Dashboard gives you a complete cradle-to-grave view ofevery internal and external call on your phone system. You can viewhistorical reports or real-time activity within your entire business, orfocus on a specific department, team, or even an individual employee.This information enables you to identify trends in calling patterns and performance to ensure you are capturing every opportunity to connect with your customers and suppliers while lowering yourcommunications costs.

MITEL

Business Dashboard

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www.mitel.comTHIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the dateof its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as aresult of having made this document available to you or based upon the information it contains.

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.

© Copyright 2010, Mitel Networks Corporation. All Rights Reserved. GD 1098_5416 PN 51014604RB-EN

For more information on our worldwide office locations, visit our website at www.mitel.com/offices

Global Headquarters

Tel: +1(613) 592-2122Fax: +1(613) 592-4784

Asia Pacific

Tel: +852 2508 9780Fax: +852 2508 9232

U.S.

Tel: +1(480) 961-9000Fax: +1(480) 961-1370

EMEA

Tel: +44(0)1291-430000Fax: +44(0)1291-430400

CALA

Tel: +1(613) 592-2122Fax: +1(613) 592-7825

Spend Less Time Making Better DecisionsMitel Business Dashboard provides a broad range ofvaluable data, but allows you to focus on your businesspriorities by filtering out information that isn’t relevant.Reports are fully customizable and are delivered to youin a familiar and easy-to-understand interface. Reportscan be scheduled to run at set intervals and can be easily shared with your colleagues via email or web sites. Removing these administrative tasks allows you to focus on what’s most important – growing your business.

Maximize the Return on Your Marketing DollarsYou can’t manage what you can’t measure and MitelBusiness Dashboard gives you the information you need to measure the effectiveness of your marketingcampaigns so you can better manage your marketingspend. You can track phone responses to advertisingcampaigns by each placement, to calculate your cost per lead for each ad. Ultimately, this gives you theknowledge you need to better control your marketingspend and provides leverage in the negotiation of futureadvertising rates.

Accelerate ProductivityImprove employee productivity by providingthem with the ability to control calls right from theircomputer desktop. Mitel Business Dashboard optionallyoffers productivity tools that enable employees to makecalls, place calls on hold, and conference in additionalparties – right from their desktop. In addition, bothinbound and outbound calls can be screen popped,displaying caller details from your company database.Calls can be handled more efficiently and callers canbe answered by name adding a personal touch.

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