mitel enterprise manager customer presentation · mitel | confidential 9/11/2009 slide 5 product...

Mitel Enterprise ManagerCustomer Presentation

9/11/2009 slide 2Mitel | Confidential

Enterprise Manager Introduction

For administrators looking to minimize their operations cost for a converged voice and data network

– Enterprise Manager allows centralized management of a multi-platform solution from a single interface

– Enterprise Manager lowers the time spent administering a Mitel® solution

– The main benefits of choosing Enterprise Manager:

– Simplified solution administration

– Increased employee productivity for those administering Networked Business solutions


Industry Trends

The changes that happened in the IT world are happening in the voice world

– Processing is moving towards the user (PC or handheld device)

– Centralized applications available to all (e.g., email)

– Local storage capabilities increasing

– Faster, cheaper electronic equipment (Moore’s Law)

What does this mean in terms of voice solutions

– Voice travelling on the same infrastructure as data (Voice over IP)

– Task orientated voice servers at right price points

– Distributed and intelligent networks are replacing large monolithic systems

– Locating processing power closer to the user


Market Drivers

A more distributed work force caused by teleworking and geographical disbursement of employees has increased the IT burden

The move from large monolithic systems to smaller flexible intelligent systems began in the early 1990s

Convergence of voice and data networks and the acceptance of Voice over IP and distributed technology could lead to an increase in IT administration

Businesses are looking to drive down ongoing business costs


Product Overview

Enterprise Management

A portfolio of products that are designed to:

– Lower the cost and simplify solution administration

– Improve the installation and maintenance experience

– Enhance service capabilities

It incorporates four main product themes:

– Enterprise Manager

– A solution-wide administration and management system for a Mitel networked business solution

– Remote Management

– Secure remote connectivity and alarm notification for service and support

– Integrated Management Applications

– Voice Quality Manager, Reporting Option

– Technology Interfaces

– Open interfaces including LDAP, XML SMDR and SNMP


Mitel Enterprise Management Solutions

Enterprise Management

Mitel VoiceQuality Manager

Reporting Option

Integrated Apps Suite Evolution

– Traffic Reporting

– Traffic Monitoring

– Network Route Management

– Security Administration

Technology Interfaces

SNMP, LDAP,

SMDR, XML

Enterprise Manager – Core Function Set

– Topology

– Inventory

– Auto-

Discovery

– Alarms / Health

Monitoring

– Maintenance Functions

– Diagnostics Functions

– Scheduling

– Audio File Mgmt

for Distributed

Networks

Mitlel OPS

Manager

(MAC / TelDir)

SX-2000s Applications

Servers3300 ICPs3rd Party

(MiSN)

Remote Management

Solutions

– Management Access

Point for Network

Health and

Monitoring

Mitel Solutions

Alliance (MSA)

Partners and

Mitel Applications


Enterprise Manager Overview

Enterprise Manager lowers business running costs by increasing staff productivity, reducing errors, and increasing system availability

– Reduces administrative workload by automating backups, audio file updates, software upgrades, and other maintenance functions

– Controls administrative access privileges to management tools, systems, and geographic locations from a single interface

– Maximizes system availability through proactive network health monitoring and voice quality performance management

Enterprise Manager enhances the customer value for Mitel products, applications, and integration with other systems

– Solution-wide administration under a single umbrella protecting the customer from exponential increases in administration costs

– Reduction in repetitive data entry through consolidated directory and user management

– Open interfaces for integration with other management systems or corporate directory servers


Enterprise Manager in a Customer Network

Enterprise Manager

SX-2000 LIGHT

Messaging

solution

Contact

Center

CXi controller

IP Phone

IP Phone

IP Phone IP Phone

Superset 4000 Digital Phones

3300 ICP

BranchEnterprise

data

network


Management Desktop Network Maps Management Desktop Topology

Enterprise Manager Desktop Topology Views


Management Desktop Tabular Inventory

Management Desktop IP Phone Inventory

Enterprise Manager Network Inventory


Enterprise Manager Core Features

Management Desktop

– Tabular and graphical views of managed system inventory

– Integrated access to management applications for Mitel product portfolio

– Summary view of network health conditions

Network Inventory

– Auto-discovery of Mitel 3300 IP Communications Platform (ICP) systems and properties by personality type: LX, MX, MXe, CX, CXi

– Auto-discovery of SNMP enabled Mitel systems, Mitel SX-2000, Mitel Teleworker Solution, Wireless, Mitel NuPoint Unified Messaging™ (UM), selected network devices, HP ProCurve or other Layer 2 switches and routers

– Manual entry of all other non-SNMP enabled Mitel systems

– Topology views of managed system groups with user defined background maps

– User Defined Inventory Groups

– Group managed systems automatically by location or subnet

– Create custom groups by geography, system type, administrative responsibility


Enterprise Manager Core Features(Continued)

Proactive Health Monitoring

– SNMP-based alarm management

– Alarm history, event history

– Alarm assignment to technician

– Email-out notification with filtering

– Notification escalation

– Alarm forwarding

– Alarm Monitor for Microsoft® Windows®

desktop tray

– Alarm Monitor audible notifications



Maintenance and Diagnostics

– Audio file management

– 3300 ICP Software Installer

– IP network diagnostics

– Remote trace route

– IP Phone Analyzer



Security Administration

– Control over user roles and privileges

– Control what management tools and functions a user can access

– Control which systems or system groups a user can access

– User audit logs


Enterprise Manager Options

Mitel OPS Manager Standard and Enhanced

– Single point provisioning across multiple systems and applications

– Telephone directory administration

– User Moves, Adds, Changes (MAC)

– Directory Services Integration (LDAP client)

Mitel Voice Quality Manager

– Network wide voice quality monitoring

– Drill down on an individual phone basis

– Graphical trend reporting (requires report generation option)

Mitel Report Generation Option using Crystal Reports®

– Reporting on inventory, alarms, events, voice quality

– Report scheduling

– Report customization


Mitel OPS Manager


OPS Manager User Administration

Single screen with all user voice information that is distributed around systems

Voice attributes including Class Of Service, pick-up and hunt groups

3300 ICP application programming

– ACD, networked and resilient

– Hunt groups, networked and resilient

– Local and networked pickup groups

– Hot desking

– User device resiliency

– Voice mail

Simple process for move and changes

Bulk user input capability


OPS Manager Telephone Directory Management

Reduced Administration Costs

– Single directory to keep synchronized

– Propagate directory changes to and from multiple platforms, keeping all systems in sync

– Scheduled or on-demand propagation of changes

– Network Numbering Plan maintenance

– Telephone directory exports and printouts

– Integration with LDAP directories and other Mitel applications


Lotus Notes AdminActive Directory Admin

OPS Manager Integrated User Management and Integrated Directory Services

Further reduces administration

– Integrated User Management (IUM) integrates the telephone directory into the messaging server and speech recognition server without the need for multiple administration tasks

– Integrated Directory Services (IDS) integrates the network telephone directory into corporate directories through open standards such as LDAP


Other Benefits and Features

Reduced administration in time and cost

– Time synchronization and daylight savings

– Automated data back-ups

– Automated system upgrades

– Locating unused directory numbers

Simplifying Network Administration

– Automatic night service call routing activation for a network of systems

– Effectively manage day-to-day user administration across network

– Scheduled call record (SMDR) collection to central location

– Single point of provisioning IP device resilience capabilities


Mitel Voice Quality Manager


Voice Quality Manager Option

Why Monitor?

– Network load is variable and applications are constantly being added or changed

– Routine network configuration changes can inadvertently introduce quality of service problems

– Business growth can outpace network capacity

– Pro-active monitoring is the only way to catch problems before they become widespread

Benefits

– Provides awareness of issues before they get out of hand

– Improves service availability


Voice Quality Manager Provides Network-wide Monitoring

Voice Quality Manager and Reporting Options enable Enterprise Manager to

collect and analyze VQ statistics, run diagnostics, and generate reports

3300 ICP collects

voice quality statistics

from IP phones

XML Interface

Interface with external NMS

Local or remote service NOC

XML Interface


Enterprise Manager with VQM Option Provides a Network View

1. Select “IP Set and

Console Inventory”

2. Select an IP Set that generates

VQ statistics and select “Show

Voice Quality Statistics” or

Double-click on the IP set

3. A new window opens to display the

collected statistics for that IP set

4. Generate reports with Enterprise

Manager 3.0 reporting option


Reporting Option


Reporting Option

Report generation option based on Business Object’s Crystal Reports

Integrated pre-defined reports with user selectable criteria for:

– Inventory

– VQM statistics (requires VQM option)

– Alarms and Events

Ability to save user defined criteria for repetitive reports

Reports can be scheduled for recurring operation

Reports can be displayed in PDF within client browser window

Reports can be printed or saved to commonly used formats (e.g., PDF, Excel, Word, etc.)


1. Right click on inventory

to generate a report

Inventory Report Example

2. Choose new to

create a new report

3. Select criteria to use

for the new report4. Report with defined

criteria is then generated


Scheduled Reports

1. Add a policy

2. Choose type of report

and criteria

3. Setup schedule


View Scheduled Reports

Click on desired

report to view,

print, or save


Enterprise Manager Summary

For administrators looking to minimize IT costs for managing converged voice and data solutions

– Enterprise Manager provides solution-wide administration and management for a Mitel networked business solution

– It reduces administrative workload and improves staff productivity by:

– Automating repetitive processes and tasks

– Reducing configuration errors

– Maximizing system availability and voice quality performance

– It can further reduce repetitive data entry through integration with corporate directory servers such as Microsoft® Active Directory®

– For all multiple platform solutions Enterprise Manager should be considered a vital part of the complete solution

Thank you

The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel and is intended solely for Mitel®

employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel reseller, you are not the intended recipient of this information and are not

invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to

protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.

Adrian Frankland

Product [email protected]

mitel enterprise manager customer presentation · mitel | confidential 9/11/2009 slide 5 product...

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